Palace Hotel

Itajuba -22.41926900, -45.46092200 , Rua José Gomes Bustamante, 10 (Show on Map)
7.5
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Palace Hotel enjoys a favorable reputation among guests, with its location, breakfast, and staff service being standout features. Nestled in a prime area, the hotel's convenient and tranquil setting garners appreciation, despite occasional noise due to its proximity to a hospital. Guests value the hotel's calm atmosphere, impressive vistas, and seamless access paired with reliable and friendly service.

Breakfast at the Palace Hotel is highly praised for its quality and variety, often being described as delicious and exceptional. While some express minor concerns about limited options and service timing, the overall impression is that the breakfast significantly enhances guests’ experiences.

Rooms at the hotel are commended for their spaciousness, comfort, and cleanliness. Guests find them cozy and peaceful, although there are occasional mentions of inadequate lighting, lack of air circulation, and discrepancies between room pictures and reality. Despite these issues, the cleanliness of the rooms and common areas is generally appreciated, with many noting the fresh scent and well-maintained environment.

The staff at the Palace Hotel are frequently recognized for their politeness, attentiveness, and friendliness. The round-the-clock availability of the front desk and the positive influence of staff members, particularly Ronaldo, enhance the hospitality experience, making the hotel a preferred choice for its quality service.

The hotel offers convenient parking options with ample space, appreciated by guests traveling by car. Despite some remarks about garage organization, the overall availability and spaciousness of parking areas are viewed favorably.

Feedback on the beds is mixed, with many guests finding them comfortable and of a good size. However, there are suggestions for improvement, particularly regarding mattress firmness and pillow quality, to ensure a consistently comfortable experience.

Overall, the Palace Hotel is lauded for its outstanding location, excellent breakfast, and exceptional service, which collectively contribute to a positive and enjoyable stay for guests.
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Hotel for Honeymoon

Family Friendly Hotel

Hotel with Parking

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3-Star Hotel

Room Types
Luxury Double or Twin Room Facilities for this air-conditioned room include a fan, a minibar, a flat-screen TV with cable channels and private bathroom with a hot shower.

Double Suite The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. This wheelchair accessible suite has a minibar, a seating area with a flat-screen TV and a toilet with grab rails. The unit offers 2 beds.

Triple Suite Featuring free toiletries, this triple room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned triple room features a flat-screen TV with cable channels, a minibar, a seating area, a wardrobe as well as city views.

Quadruple Suite The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. The suite offers a minibar, a wardrobe, a tiled floor, a flat-screen TV with cable channels, as well as city views. The unit offers 4 beds.

Standard Twin Room This twin room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

Standard Triple Room This triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.

Suite The suite features 1 bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite offers a flat-screen TV with cable channels, a minibar, a wardrobe, a tiled floor as well as city views. The unit offers 3 beds.

Deluxe Room The unit offers 2 beds.

Guest Reviews
7.5
Good
Location
Nestled in a well-frequented area, the Palace Hotel offers guests an advantageous setting for their stay, with many confirming the location as highly favorable. Situated in proximity to essential amenities, including a parking lot, this hotel is both easy to find and boasts a tranquil atmosphere. While some guests have noted occasional noise due to its closeness to a hospital, the general consensus highlights the peace and quiet that most of the hotel provides. Visitors also remark positively on the hotel's calm surroundings and the impressive vistas that can be enjoyed from certain vantage points. Notably, guests appreciate that the hotel's locale facilitates a seamless experience, paired with reliable and friendly service. Despite minor challenges such as access via a staircase, the convenient location proves to be a significant draw for those seeking both comfort and practicality during their visit.

Breakfast
Palace Hotel impresses many guests with its breakfast offerings, leaning heavily on its quality and variety as a standout feature during their stay. The breakfast is frequently praised for being very good, delicious, and quite complete. Many find it to be a differentiating factor, offering plenty of options and being well-served. The breakfast is described as fantastic and exceptional, often accompanied by friendly and helpful staff that contribute positively to the dining experience.

However, some guests note the simplicity of certain aspects and express concerns about limited options, particularly regarding variety and specific items like cheese bread and dulce de leche. The timing of breakfast service also causes issues for a few, with a late start on Sundays and an early end at 9 AM during the week.

Despite these minor drawbacks, the breakfast overall contributes positively to the overall experience at Palace Hotel, often being labeled as delicious, tasty, and excellent by numerous guests.

Rooms
Palace Hotel offers a range of spacious and practical accommodations, with many guests noting the comfort and cleanliness of the rooms. The environment is described as cozy, quiet, and peaceful, providing an ideal setting for relaxation. Daily housekeeping ensures the rooms are well-maintained, and the extended breakfast hours add convenience to the stay.

However, there are some drawbacks to consider. Certain rooms suffer from poor lighting, lack of air circulation, and noise disturbances from external sources like the garage door. Some guests have encountered issues with outdated and stained bedding, which can impact the overall experience. Additionally, discrepancies between the room pictures and actual rooms have led to mixed impressions. Despite these concerns, the overall consensus points to a generally satisfactory experience with comfortable and clean rooms being the highlight of the stay.

Beds
Palace Hotel receives mixed feedback regarding its beds from guests. Many appreciate the comfort and size of the beds, noting them as good or very comfortable. The couple's room, in particular, garners positive remarks for being well-suited for two. However, some guests feel improvements are necessary, especially with aspects like mattress firmness and pillow quality. There is a recurring mention of mattresses being old, with some resembling two singles combined instead of a true double. A notable concern is the condition of certain mattresses, including reports of them sagging significantly. While the comfort level suits some, others suggest the hotel could enhance its bedding care for a more consistent guest experience.

Cleanliness
Palace Hotel has received mixed feedback regarding its cleanliness, but many guests appreciated its clean environment overall. Several reviews highlighted the exceptional cleanliness of the rooms and common areas, with some noting that the rooms, corridors, and towels exuded a fresh scent of cleanliness. Guests frequently praised the well-organized setting, the comfort of the beds, and the size of the rooms and bathrooms, which contributed to their pleasant stay. However, a few reviews pointed out areas for improvement, such as stained bedding and inadequately cleaned cutlery and dishes. Despite these concerns, the general sentiment leaned towards recognition of the hotel's good cleaning standards and attentive staff, which together ensure a cozy and enjoyable atmosphere for guests.

Staff
The Palace Hotel is renowned for its outstanding service, largely due to its exceptionally attentive and friendly staff. Guests frequently commend the team for their politeness and kindness, particularly highlighting the round-the-clock availability of the front desk, ensuring convenience for all visitors. Special recognition often goes to Ronaldo, whose welcoming demeanor has left a positive impression on many. The overall hospitality experience is marked by the staff's helpfulness and educational approach, which significantly enhances the cost-benefit ratio for guests. Service across the board, from the reception to the café, is consistently praised for its excellence. The hotel's attentive employees contribute to a warm and accommodating atmosphere, making it a preferred choice for travelers seeking quality service.

Parking
Palace Hotel offers convenient parking options that guests generally appreciate. The hotel features both an internal garage and an additional covered parking area, providing ample space for vehicles. Guests find this to be a significant advantage, enhancing the overall experience for those traveling by car. Despite occasional remarks about the tightness and disorganization of the garage, the overall availability and spaciousness of the parking areas are viewed positively. Although valet service is not available, the presence of two parking lots makes it a good option for those seeking reliable parking facilities during their stay.


No, Palace Hotel doesn't have any pool.

No, a spa isn't available at Palace Hotel.

No, Palace Hotel doesn't allow dogs.

Yes, parking facilities are available at Palace Hotel.

Yes, Palace Hotel has a gym.

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