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Summary of reviewsJasper Inn & Suites by INNhotels excels in many aspects, starting with its exceptional location in Jasper town. Guests are particularly impressed with its proximity to the town center, making shops, restaurants and local attractions easily accessible. Despite being near bustling areas, the hotel offers a quiet and peaceful environment, allowing for a perfect blend of convenience and tranquility. The scenic walk to the heart of Jasper and free parking further enhance the experience, making it an ideal base for exploring Jasper National Park.
The on-site dining experience is another strong point, highlighted by numerous guests. The INN Grill receives consistent praise for its high-quality food, excellent service and wonderful atmosphere. The versatile menu and reasonable prices make it a preferred choice for dining with many appreciating the convenience of having a good restaurant on the premises.
Accommodations at Jasper Inn & Suites are frequently commended for their spaciousness and comfort. Guests appreciate the large rooms and suites, which often include separate bedrooms, sitting areas and kitchen facilities. The clean and well-maintained rooms, some recently renovated and equipped with amenities like fireplaces, are seen as great value for the price. Despite minor issues such as a lack of air conditioning and occasional cleaning lapses, the overall consensus is positive.
Cleanliness is a standout feature with many guests noting the well-maintained facilities and high standards in rooms, bathrooms and common areas. Housekeeping receives high praise for ensuring a clean and comfortable stay for guests.
The staff at Jasper Inn & Suites are frequently lauded for their friendliness, professionalism and willingness to assist guests. From the reception to housekeeping, the team is described as courteous, responsive and knowledgeable, contributing significantly to the pleasant guest experience.
The hotel's Wi-Fi generally performs well with most guests reporting strong and reliable connectivity, suitable for activities like streaming. There are some instances of poor connectivity, but these are relatively rare and usually resolved quickly.
The pool area is another highlight, appreciated for its excellent facilities, cleanliness and amenities like the hot tub, sauna and steam room. Families, in particular, enjoy the pool with children loving the spacious and guest-friendly environment.
For families, the hotel provides an accommodating and comfortable environment with spacious suites, ample amenities and a helpful staff. Its central location allows easy access to local attractions, further enhancing its appeal to family visitors.
Ski enthusiasts find Jasper Inn & Suites to be an excellent choice with its convenient ski lockers, dedicated ski store room and proximity to Marmot Basin. The free shuttle service and nearby rental shops further enhance the experience for guests passionate about skiing.
In summary, Jasper Inn & Suites by INNhotels is highly recommended for its prime location, excellent dining options, comfortable and spacious accommodations, cleanliness and friendly staff. While there are minor areas for improvement, such as breakfast service and room temperature control, the overall guest satisfaction is notably high, making it a favored choice for visitors to Jasper. Show more
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Hotel Taking Steps Towards Sustainability
This hotel holds a GreenStep Silver certification and is committed to its 'GoINN Green' program. This program includes using sustainable products, implementing water and energy conservation measures, and actively working on waste reduction efforts. The hotel also supports local communities through an 'EcoFund' dedicated to sustainability projects.
Hotel with Rooms With Fireplace
Offers suites with fireplaces, providing a comfortable and relaxing stay in Jasper. The added space and amenities make it suitable for families and extended stays.
Hotel with Indoor Pool
This hotel provides an indoor pool, hot tub, sauna, and steam room for guests to unwind. The pool and hot tub are open daily.
Hotel near Ski Resorts
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
3-Star Hotel
Room Types
King Room with WhirlpoolThis 3rd floor spacious room offers a marble bathroom with a 2 person spa bath and a gas fireplace.
Please note, this room does not have air-conditioning.
Double Room with Two Double BedsThis room features a small refrigerator, electric kettle and flat-screen cable TV.
Please note, this room does not have air-conditioning.
Loft Suite with Queen BedLocated on the 2nd floor, this suite includes a loft style sleeping area, kitchenette, and a sitting area with double hide a bed and fireplace.
Please note, this room does not have air conditioning.
Two Bedroom SuiteThis 2nd floor room offers a loft with 3 single beds and a separate bedroom with one queen bed. A kitchenette and a living room a fireplace and double sofa hide-a-bed are provided. A mountain view is enjoyed.
Please note, this room does not have air-conditioning.
Executive Suite King and Two Single BedsThis suite offers a queen bed in main living room area and a separate bedroom with 2 single beds. A marble bathroom with a 2 person spa bath is provided.
Please note, this room does not have air-conditioning.
Queen Suite with WhirlpoolThis spacious room offers 2 queen beds and a marble bathroom with a 2 person spa bath.
Please note, this room does not have air-conditioning.
King Suite with FireplaceThis 3rd floor spacious room offers a marble bathroom with a 2 person spa bath and a gas fireplace.
Please note, this room does not have air-conditioning.
Queen Studio with KitchenetteThis basement level studio presents an open concept with a kitchenette, living room with large windows into courtyard and double sofa hide-a-bed.
Please note, this room does not have air-conditioning.
Queen SuiteFeaturing a fireplace, this suite offers a separate bedroom, kitchenette and a seating area with a sofa bed. A flat-screen cable TV and free WiFi are provided.
King Suite with Mountain View - Non-SmokingThis suite features a fireplace. Boasting 1 bedroom, this suite has 1 bathroom with a bath, a seating area and terrace where you can relax. Featuring a balcony with garden views, this suite also offers a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.
Penthouse SuiteThis spacious suite boasts a view of Mtn Edith Cavell, a loft bedroom, living room area, full kitchen, fireplace and balcony.
Please note, this room does not have air-conditioning.
Guest Reviews
8.0
Very Good
Location
Jasper Inn & Suites by INNhotels boasts an exceptional location in Jasper town, making it a prime choice for visitors. Guests rave about its proximity to the town center, allowing for convenient access to shops, restaurants and local attractions. Despite being near the bustling areas, the hotel is situated in a quiet, peaceful part of town, offering the best of both worlds.
The scenic 10 to 20-minute walk to the heart of Jasper is often highlighted with the beautiful surroundings enhancing the experience. Free parking on the property adds to the convenience, making it an ideal base for exploring Jasper National Park and its stunning landscapes. The hotel is just far enough from the main roads and railway lines to ensure a tranquil environment, yet close enough to the action for easy access.
Overall, the location of Jasper Inn & Suites is frequently noted as perfect or excellent with guests appreciating the short walk to eateries, nightlife and shopping areas. Whether you're in Jasper for a quick visit or an extended stay, the hotel’s central, peaceful location is highly recommended for a pleasant and convenient experience.
Breakfast
Guests at the Jasper Inn & Suites by INNhotels have expressed mixed feelings about the breakfast experience. Many guests appreciated the excellent and good breakfast options available on weekends, noting the good variety and tasty food at the buffet. Some guests enjoyed the on-site restaurant, which serves regional food and breakfast and praised the breakfast for being fulfilling and of good value.
However, a significant number of reviews highlighted issues with breakfast availability and cost. Guests frequently mentioned that no breakfast was included in the room rate, leading to additional expenses for those who opted for the breakfast buffet or menu options at the attached restaurant. The breakfast was often described as expensive considering the quality and variety offered with several guests pointing out the limited quality and high prices for basic items like yogurt and fruit.
Many were disappointed by the lack of breakfast service during weekdays and felt the breakfast hours were inadequate. There were also complaints about the breakfast buffet being substandard and not meeting expectations for the price charged. Some guests resorted to using the fully equipped kitchens in their rooms to prepare their own meals.
In summary, while the breakfast at Jasper Inn & Suites receives praise for quality and variety on weekends, the overall value and inconsistent availability, along with the additional cost, have left several guests dissatisfied. The need for an included breakfast option or more flexible breakfast service is frequently highlighted in guest reviews.
Dinner
Jasper Inn & Suites by INNhotels offers a dining experience that has impressed many guests. The on-site restaurant, known as The INN Grill, is particularly noted for its high-quality food and excellent service. Both the food and the staff receive consistent praise with many noting the restaurant's wonderful atmosphere and reasonable prices.
The restaurant's versatile menu suits various preferences—from a delightful turkey supper to a fantastic steak dinner, accompanied by friendly and efficient service. For families, the restaurant provides decent and affordable children's menus, making it an excellent choice for all age groups.
The overall ambiance of the restaurant adds to its appeal with a nice atmosphere that complements the delicious meals. Whether you are dining for breakfast, lunch or dinner, guests find that the on-site dining options do not disappoint.
Despite some minor criticisms about restaurant hours and noise levels, the positive feedback far outweighs the negative. Most visitors appreciate the convenience and quality of having a good restaurant on the premises, making it a highly recommended part of the Jasper Inn & Suites experience.
Rooms
At Jasper Inn & Suites by INNhotels, guests frequently commend the spaciousness and comfort of the accommodations. Visitors note that rooms and suites are quite large, often highlighting the separate bedrooms, sitting areas and kitchen facilities. Many appreciate the well-stocked kitchenettes, which are ideal for preparing meals and the overall functional layout of the rooms.
Cleanliness is commonly mentioned with many noting the rooms are clean and well-maintained. Several reviews specifically mention the rooms being recently renovated. The suites, especially those with loft layouts, are appreciated for their cozy and unique designs, often including amenities like fireplaces which add a charming touch.
Guests find the rooms to be a great value for the price, given their size and the breadth of facilities available. Furthermore, the quiet and relaxing environment is a strong point, making the stay restful after a busy day of local activities.
However, some recurrent criticisms include a lack of air conditioning, making rooms warm at times and occasional issues with room cleaning services. Some rooms, particularly those in the basement, are noted for being dark or having poor air circulation. Despite a few dated aspects, the overall consensus is that the rooms are comfortable, spacious and well-equipped for both short and extended stays.
Beds
Jasper Inn & Suites by INNhotels receives a mixed bag of reviews regarding its bedding. Guests frequently praised the comfort of the beds, noting they were comfortable, clean and conducive to a good night's sleep. Multiple reviews highlighted the beds as being super or very comfortable, often resulting in a well-rested night. The fresh, clean smell of the sheets and bedding also garnered positive comments.
However, not all experiences were equally favorable. Some guests found the beds to be too soft, small or even uncomfortable. Issues such as lumpy or overly firm pillows, sunken mattresses and old or worn-out bedding were noted. There were also mentions of specific uncomfortable experiences with sofa beds and pull-out couches.
Despite the mixed feedback, the consensus leans toward a generally comfortable sleeping experience with some room for improvement in mattress firmness and pillow quality. The cleanliness and overall quality of the bedding received positive remarks, contributing to a restful stay for many guests.
Cleanliness
Jasper Inn & Suites by INNhotels has garnered positive reviews primarily for its cleanliness and well-maintained facilities. Guests consistently highlight the cleanliness of the rooms, bathrooms and common areas, often describing the rooms as very clean, spacious and comfortable. The property itself is well-maintained and beautiful, giving it an appealing outlook.
Housekeeping receives high praise for their daily and regular cleaning, ensuring fresh linens and well-stocked toiletries. The kitchen facilities within the suites are also noted as clean, adding convenience for guests. Pool and steam rooms generally meet cleanliness standards, although there are occasional comments about the inconsistent cleanliness of certain areas like the pool and patios.
Despite a few mentions of outdated decor and occasional lapses in cleaning, especially under beds or in less obvious spots, the overall sentiment remains that the hotel maintains high cleanliness standards. Guests appreciate the value, comfort and the diligent housekeeping staff, which contribute to a satisfactory and pleasant stay.
Staff
Jasper Inn & Suites by INNhotels in Jasper has earned ample praise for the hospitality and demeanor of its staff, drawing repeated commendations for their friendliness, responsiveness and helpfulness. Visitors consistently highlight the staff's courteous and accommodating nature, frequently describing them as pleasant, professional and knowledgeable about local recommendations.
Guests often find the team at the reception to be particularly exceptional, although there are occasional mentions of the need for improved customer service skills among a few individuals at the front desk. Despite a few isolated comments about unwelcoming or indifferent attitudes, the overarching feedback skews positively with many guests expressing their satisfaction with the warm and attentive service rendered by both the reception and housekeeping staff.
The hotel’s supportive environment is further reflected in numerous accounts of the staff going above and beyond to assist guests - whether it’s moving someone to a quieter room or providing fans during hot weather. The dining staff and those in charge of facilities also receive acclaim for maintaining cleanliness and offering friendly service.
While a few guests have noted areas for improvement, such as better training for certain reception members, the overall impression is one of a dedicated and hospitable team committed to enhancing the guest experience. This consistent professionalism and kindness contribute significantly to the appeal of Jasper Inn & Suites by INNhotels, making it a favored choice for many who visit Jasper.
Wi-Fi
At Jasper Inn & Suites by INNhotels, guests frequently praise the quality of the Wi-Fi. Many have remarked on the strong and reliable Wi-Fi signal, which provides good coverage throughout the hotel, including individual rooms. Free internet access is a notable perk with strong connectivity that generally supports activities like streaming on the smart TVs equipped with Chromecast and Netflix. Some guests were delighted by these modern entertainment options.
However, others experienced intermittent issues; the Wi-Fi stability fluctuated for some with a few instances of poor connectivity and disruptions. In rare cases, the Wi-Fi did not work initially but was typically resolved by the following day. Despite occasional hiccups, most visitors found the overall internet experience satisfactory, especially for activities requiring stable connections, like streaming.
Complementing the decent Wi-Fi, the hotel is often lauded for its friendly and polite staff, alongside the clean and well-maintained rooms and public spaces. These positive aspects make Jasper Inn & Suites a reliable choice for those seeking accommodation with robust internet access and amicable service.
Pool
The pool at Jasper Inn & Suites by INNhotels receives high praise from guests for its excellent facilities and overall enjoyment. The pool area is often described as fantastic, clean and well-maintained with many visitors appreciating the additional amenities like the hot tub, sauna and steam room. A heated indoor pool is particularly noted as a highlight, offering a relaxing experience for both children and adults. Guests frequently mention that their kids loved the pool and the spacious, guest-friendly environment is a recurring compliment. Issues such as occasional cold water or crowding were noted, but these seem to be outweighed by the positive experiences. Some guests were disappointed to find the pool closed for repairs, but those who did use the pool found it to be a significant bonus to their stay. Overall, the pool area at the hotel is highly regarded, making it a pleasant feature for visitors seeking relaxation and enjoyment.
Family
Jasper Inn & Suites by INNhotels is an excellent choice for families seeking a comfortable and accommodating stay. The hotel is well-suited to families with an array of family-friendly amenities that ensure everyone from parents to kids can enjoy their time. Spacious, well-planned rooms and suites provide plenty of space for families of various sizes; some suites are specifically designed to accommodate up to five people comfortably. Families appreciate the separate sleeping spaces, which include loft-style bedrooms and kitchenette suites ideal for preparing meals.
Children particularly enjoy the hotel's pool and hot tub, making it a highlight of their stay. The cozy ambiance, enhanced by charming fireplaces, adds to the comfortable experience. The staff is generally helpful and provides valuable information about local dining options, further elevating the overall stay.
The hotel's central location is another favorable aspect, placing families close to town attractions and nearby wildlife. While there are some minor inconveniences, such as a lack of elevators which might make access difficult for those with small children, these are outweighed by the numerous positives. The Jasper Inn & Suites fosters a quiet, relaxing environment, perfect for family vacations and gatherings.
Ski
Jasper Inn & Suites by INNhotels is an excellent choice for ski enthusiasts. Guests appreciated the hotel's convenient ski lockers and dedicated ski store room, providing a hassle-free experience for ski equipment management. The location is ideal with a free shuttle service to Marmot Basin making it easy to hit the slopes. The proximity to the ski resort and a quick drive to the mountain further enhance the convenience for skiing.
The hotel caters specifically to those who are passionate about skiing, ensuring guests have everything they need for a successful trip. After an exhilarating day on the slopes, the hot tub offers a relaxing retreat. The reasonable pricing and ample equipment rental shops nearby make this a practical choice for a ski getaway. Reviews confirm that Jasper Inn & Suites is a good place to stay for skiing and many guests loved their experience.
3 Star
Nestled in the charming Jasper area, Jasper Inn & Suites by INNhotels offers a comfortable and functional stay, making it a solid choice for short visits or family trips to Jasper Park. Despite being an older property with dated decor and facilities and a few areas needing modernization, the three-star hotel delivers good value for money, especially in a region where lodging tends to be on the pricier side.
Guests often highlight the cleanliness and comfort of the rooms with many appreciating the spaciousness and thoughtful layouts featuring mini fridges, spacious kitchens and living areas. Families will find the infrastructure welcoming and suitable for stays with children. The staff consistently receive praise for being friendly and helpful, enhancing the overall guest experience.
While the hotel's exterior and some interiors show signs of age, the on-site restaurant garners very positive feedback for its great service and good quality with breakfast being the only missing element. The location of the hotel is also considered convenient, making it an ideal base for exploring the local attractions.
Though the hotel lacks contemporary updates and amenities like air conditioning, its overall ambiance aligns with the three-star rating, offering a quiet, clean and organized space for travelers. It is a simple yet practical choice that holds its own in comparison to other accommodations in the area.
Rooms with Fireplace
Jasper Inn & Suites by INNhotels offers rooms that often feature a wood-burning fireplace, which guests have described as cozy and charming. Many appreciated the ambiance it added to their stay, finding it a lovely touch, particularly in the winter months. The split-level rooms with a fireplace in the living area and a bedroom upstairs were noted for their practicality and pleasant design. The kitchens, bathrooms and other amenities also contributed to a comfortable stay.
Guests enjoyed using the complimentary long-burning energy logs, appreciating the eco-friendly option. However, some found the need to procure their own wood inconvenient, suggesting that having wood available for purchase on-site would be beneficial.
Generally, the fireplace experience was well-received with many highlighting the warmth and the homey feel it provided. The well-equipped rooms, combined with the cozy living spaces and practical kitchen facilities, make Jasper Inn & Suites a comfortable choice for travelers, especially those who enjoy the added comfort and ambiance of a real fireplace.
Indoor Pool
The indoor pool at Jasper Inn & Suites by INNhotels is highly praised for its quality and amenities. Guests found the pool area fantastic, featuring a large, clean and heated pool. It is described as a clean and refreshing space, enhanced by a jacuzzi hot tub, sauna and steam room, which contribute to the overall enjoyment. Many reviewers appreciated the inviting atmosphere of both the pool and the spa facilities, mentioning the guest-friendly opening times. Though some noted the pool area can become crowded with children, the good maintenance and cleanliness of the indoor pool were consistently highlighted. The suite updates and quiet hotel environment further enhance the experience, making the indoor pool a well-regarded feature of the Jasper Inn & Suites.
Yes, Jasper Inn & Suites by INNhotels has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Jasper Inn & Suites by INNhotels.
No, Jasper Inn & Suites by INNhotels doesn't allow dogs.
No, parking facilities aren't available at Jasper Inn & Suites by INNhotels.
No, Jasper Inn & Suites by INNhotels doesn't have a gym.