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Summary of reviewsThe Extended Stay America Select Suites - Baltimore - BWI Airport - International Dr is frequently praised for its convenient location, making it a popular choice for travelers needing easy access to the BWI Airport. Its proximity to major highways and various attractions, including Annapolis, Baltimore, and the Baltimore Inner Harbor, enhances its appeal. Guests also appreciate the easy reach of dining, entertainment venues, and shopping options. While the ambiance is generally quiet and the grounds are well-kept, enhancing its reputation as a peaceful retreat, some guests noted less warmth at the front desk upon arrival.
Guest reviews of the rooms present a mixed experience. Positive aspects include generally clean spaces, comfortable beds, and spacious accommodations. The addition of a kitchenette is valued by those preferring to prepare their own meals. However, there are concerns about room odors, particularly smoke and pet smells, even in non-smoking areas. Structural issues and inconsistent comfort of the bedding are also noted, along with a lack of certain amenities like hair dryers. Some safety concerns are mentioned, with guests feeling the need to be extra cautious.
Cleanliness at the hotel shows variation. While some rooms are reported to be spotless, maintaining a high standard of cleanliness, others fall short with issues like outdated facilities, odors, and pests affecting guest experiences. The inconsistent cleanliness may deter some potential visitors.
The hotel staff is often celebrated for creating a welcoming atmosphere. Guests frequently describe the team as friendly, helpful, and professional, with check-in processes receiving commendations for their warmth. Despite some instances of rudeness reported, especially in managerial interactions, the overall impression remains positive, with staff attentiveness contributing to a favorable stay.
In summary, Extended Stay America Select Suites - Baltimore - BWI Airport - International Dr is lauded for its prime location and generally friendly staff, making it a practical choice for travelers. However, room maintenance and cleanliness could benefit from improvements to boost overall guest satisfaction.
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