Sheraton Hsinchu Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Sheraton Hsinchu Hotel is highly praised for its strategic location, offering a comfortable and convenient stay near crucial transportation hubs such as a traveling bus stop and the high-speed rail station. It is close to shopping venues like Zhubei Far Eastern Department Store and surrounded by dining options, making it an ideal spot for food enthusiasts. The location also boasts easy access to major highways, facilitating travel for those with cars or relying on public transport.
The breakfast at Sheraton Hsinchu Hotel is celebrated for its variety and taste with guests enjoying a hearty buffet that includes a favorite beef soup and a wide range of options. Despite occasional crowding and logistical issues, the high cost-performance ratio and the convenience, especially for families with children, make it a delightful start to the day for many.
Dinner experiences also receive high acclaim, particularly the dessert section and the grand buffet. The dining setup is lauded for its ambience and the small bar on the 22nd floor offers a charming evening view. Room service is another highlight, though some logistical issues with restaurant bookings and certain amenities availability at check-in were noted.
The rooms at Sheraton Hsinchu Hotel are spacious, comfortable and meticulously designed, often featuring nice views from higher floors. The comfort of the bedding and additional relaxation facilities like the warm swimming pool and sauna make for a pleasant guest experience. Despite minor cleanliness issues such as dim lighting, aging furnishings and occasional cleaning lapses, the rooms remain largely comfortable and well-decorated.
Cleanliness in the hotel generally receives positive feedback, although issues in bathrooms, including mold and water stains, indicate areas for improvement. The attention to detail in maintaining room cleanliness needs enhancement to fully meet guest expectations.
The staff at the hotel are often described as energetic, courteous and professional. Guests appreciate the attentive and enthusiastic service, particularly from lifeguards and housekeeping. Although some guests mention variability in service quality and the need for better staff training, the overall friendly and professional atmosphere contributes to a welcoming experience.
Free WiFi connectivity in the hotel is appreciated, though some guests encounter weak signals and inconsistent internet service. Enhancements in reliability and support for streaming services could improve guest satisfaction in this area.
The hotel’s large and warm swimming pool is a favorite among families, particularly appreciated for its comfort and cleanliness. However, it can become overcrowded, affecting the swimming experience.
The Sheraton Hsinchu Hotel is well-regarded for its family-friendly amenities and activities, including spacious playrooms and engaging performances like the Xi Bo Bo show. While there are minor issues related to the provision of children’s supplies and room configurations for larger families, the overall environment is favorable for family vacations.
Many guests highlight the exceptional comfort of the beds, noting their spaciousness and the quality of the mattresses, which significantly contribute to a restful stay. Despite a few comments on the bed firmness, the consensus is that the beds meet high comfort standards.
While the Sheraton Hsinchu Hotel aims to provide a five-star experience, some guests feel the service occasionally falls short of this standard, aligning closer to a four-star experience instead. Nonetheless, the overall ambiance and foundational amenities ensure an enjoyable stay for many visitors.
Categories
The breakfast at Sheraton Hsinchu Hotel is celebrated for its variety and taste with guests enjoying a hearty buffet that includes a favorite beef soup and a wide range of options. Despite occasional crowding and logistical issues, the high cost-performance ratio and the convenience, especially for families with children, make it a delightful start to the day for many.
Dinner experiences also receive high acclaim, particularly the dessert section and the grand buffet. The dining setup is lauded for its ambience and the small bar on the 22nd floor offers a charming evening view. Room service is another highlight, though some logistical issues with restaurant bookings and certain amenities availability at check-in were noted.
The rooms at Sheraton Hsinchu Hotel are spacious, comfortable and meticulously designed, often featuring nice views from higher floors. The comfort of the bedding and additional relaxation facilities like the warm swimming pool and sauna make for a pleasant guest experience. Despite minor cleanliness issues such as dim lighting, aging furnishings and occasional cleaning lapses, the rooms remain largely comfortable and well-decorated.
Cleanliness in the hotel generally receives positive feedback, although issues in bathrooms, including mold and water stains, indicate areas for improvement. The attention to detail in maintaining room cleanliness needs enhancement to fully meet guest expectations.
The staff at the hotel are often described as energetic, courteous and professional. Guests appreciate the attentive and enthusiastic service, particularly from lifeguards and housekeeping. Although some guests mention variability in service quality and the need for better staff training, the overall friendly and professional atmosphere contributes to a welcoming experience.
Free WiFi connectivity in the hotel is appreciated, though some guests encounter weak signals and inconsistent internet service. Enhancements in reliability and support for streaming services could improve guest satisfaction in this area.
The hotel’s large and warm swimming pool is a favorite among families, particularly appreciated for its comfort and cleanliness. However, it can become overcrowded, affecting the swimming experience.
The Sheraton Hsinchu Hotel is well-regarded for its family-friendly amenities and activities, including spacious playrooms and engaging performances like the Xi Bo Bo show. While there are minor issues related to the provision of children’s supplies and room configurations for larger families, the overall environment is favorable for family vacations.
Many guests highlight the exceptional comfort of the beds, noting their spaciousness and the quality of the mattresses, which significantly contribute to a restful stay. Despite a few comments on the bed firmness, the consensus is that the beds meet high comfort standards.
While the Sheraton Hsinchu Hotel aims to provide a five-star experience, some guests feel the service occasionally falls short of this standard, aligning closer to a four-star experience instead. Nonetheless, the overall ambiance and foundational amenities ensure an enjoyable stay for many visitors.
Hotel for Honeymoon
The Sheraton Hsinchu Hotel offers a luxurious spa, an indoor pool, and gourmet restaurants, making it a perfect honeymoon destination for relaxation and indulgence. The modern design combined with traditional Taiwanese hospitality creates a memorable and romantic experience.
Hotel with Free Wi-Fi
Sheraton Hsinchu Hotel is equipped with high-speed internet access and comprehensive business facilities, making it ideal for business travelers. Its comfortable rooms and reliable connectivity ensure a productive stay.
Business Hotel
Features 21 banquet and meeting rooms, including a grand ballroom with a large LED display, suitable for various meeting formats. Provides professional integrated service with flower arrangements, equipment, and special cuisine. Offers a business center, car rental services and Sheraton Club.
Accessible Hotel
This hotel offers accessible on-site parking, property elevators, and accessible routes from the public entrance to on-site facilities, including the business center, fitness center, and restaurants. It also provides accessible guest rooms with mobility features like roll-in showers and non-slip grab rails.
Hotel with Gym
The Sheraton Hsinchu Hotel offers a fully equipped fitness center that is open 24 hours a day. It also has a heated indoor pool for guests to enjoy after their workout.
Hotel with EV Charging Stations
Sheraton Hsinchu Hotel is a hotel that provides luxurious rooms and many facilities. The availability of EV charging stations complements the hotel's focus on providing modern amenities.
Hotel with Indoor Pool
新竹豐邑喜來登大飯店設有室內溫水游泳池，適合全年使用。酒店設施包含三溫暖、健身房及兒童遊戲區，提供多樣化的休閒選擇。
Luxury Hotel
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Parking
EV charging stations
5-Star Hotel
Hotel with Heated Pool
About Sheraton Hsinchu Hotel
License: 交觀宿字第1532號
Guest Reviews
Location
The presence of numerous restaurants nearby renders it a desirable spot for food enthusiasts. Additionally, the hotel’s location provides easy access to living amenities and is ideal for attending sports events. Guests also benefit from the hotel's good accessibility, as it is near major highways and thoroughfares, although some do note that it is a bit far from the city center. Overall, the location of Sheraton Hsinchu Hotel stands out for its convenience, especially for those traveling by car or using nearby public transportation.
Breakfast
The breakfast area also features a big kids play space, adding to the convenience for families. However, several guests noted the breakfast crowd can be large, leading to long queues and occasional difficulty in getting food promptly. Some found the breakfast didn't meet expectations, pointing out issues like limited time slots, disorganized entry flow and slow replenishment.
Despite these logistical challenges, the attentive service and delicious food have left a positive impression on most guests, although some did find the price for add-ons high and the vegetarian options lacking. Overall, the breadth of choices and the quality of the breakfast seem to offer a satisfying start to the day for many visitors.
Dinner
Rooms
One of the standout features of this hotel is the comfort of the bedding with many guests enjoying restful nights on the plush beds. The higher floors of the hotel offer particularly nice views, adding another element of luxury to the stay. For those looking to unwind, the warm swimming pool and sauna facilities also receive positive mentions for their comfort and relaxation benefits.
However, there are some areas for improvement. The lighting in the rooms is frequently described as dim, which may not suit all guests' preferences. The condition of the equipment and furnishings in some rooms shows signs of aging, such as limescale in the bathrooms, mold on decoration panels and taped electrical wires. Soundproofing appears to be another minor issue with some guests mentioning disappointment in this aspect.
Though there are minor issues with cleanliness on occasion, such as leftover towels and dust on lamps, the overall consensus remains that the rooms are both comfortable and elegant. The Sheraton Hsinchu Hotel combines spacious, well-decorated rooms with an array of facilities to create a stay that strives to be both relaxing and convenient, even if it falls short in some areas.
Beds
Additionally, the hotel seems to strike a balance in bed firmness and the bedding, including pillows and blankets, is often described as cozy and clean. Despite a few mentions of the bed or pillows being a bit too soft for some, the overwhelming consensus is that the beds and bedding at Sheraton Hsinchu Hotel contribute significantly to a restful and satisfying stay. Checking in is also reported to be easy and quick, enhancing the overall guest experience.
Cleanliness
However, there are significant issues highlighted with the cleanliness of the bathrooms. Multiple reviews mention mold, dirty floors, water stains and unclean bathtubs. Problems such as poor drainage, leaking sinks, dark tiles and garbage left from previous guests suggest that the bathroom cleaning is not thorough enough. Some guests even encountered hair residue, leftover food in the refrigerator and limescale and mold in corners and seams.
Despite these concerns, it's clear that the hotel has the potential to provide a clean and comfortable stay, if only the attention to detail, especially in bathroom maintenance, were improved.
Staff
Many reviewers commend the attentive and enthusiastic service, especially from the lifeguards and housekeeping, who exhibit great concern for guest comfort and safety. The hotel’s child-friendly approach also stands out with staff in the children's playroom being particularly accommodating.
However, there's a recurring note regarding the need for improved staff training, as some guests encountered issues with staff knowledge and service accuracy. Instances of unresponsiveness and a lack of personal warmth from certain front desk staff were mentioned, indicating variability in service quality.
Despite these critiques, the positive experiences overwhelmingly affirm that the Sheraton Hsinchu Hotel staff's dedication to customer service and the friendly, professional atmosphere they maintain leave a lasting, favorable impression on guests.
Wi-Fi
However, some guests have experienced issues with weak WiFi signals and spotty connectivity, suggesting that the overall internet experience can be inconsistent. Furthermore, the television does not support casting for streaming services like Netflix and Disney+, which could be a drawback for travelers relying on these platforms for entertainment. Overall, while the hotel offers complimentary WiFi, its reliability may vary.
Pool
Family
However, while the overall feedback is positive, there are a couple of areas for improvement. Some reviews suggest using locally manufactured Taiwanese products for children's supplies and ensuring these supplies are provided in a timely manner. Additionally, the hotel does not offer rooms with two large beds, which may be a consideration for larger families.
Despite these minor issues, the engaging children's facilities and fun performances like the Xi Bo Bo show make the Sheraton Hsinchu Hotel a charming destination for families seeking enjoyment and quality time together.
5 Star
Yes, Sheraton Hsinchu Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Sheraton Hsinchu Hotel.
No, Sheraton Hsinchu Hotel doesn't allow dogs.
Yes, parking facilities are available at Sheraton Hsinchu Hotel.
Yes, Sheraton Hsinchu Hotel has a gym.
Location Show Map
More Options
