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Summary of reviewsAmerald Resort Hotel Desaru enjoys a prime beachfront location, offering a serene escape with stunning sea views and a tranquil atmosphere. Guests appreciate the hotel's perfect setting, with a private and clean beach within walking distance, ideal for witnessing breathtaking sunrises. The proximity to delicious dining options just 15 kilometers away adds variety for travelers. The helpful and friendly staff further elevate the experience, contributing to a relaxing and welcoming seaside environment.
The resort's breakfast receives mixed reviews. Many guests enjoy the variety and quality of the spread, finding it a satisfying start to their day, though some suggest more diversity in Malaysian dishes and improved coffee quality. While some guests noted breakfast could be more prompt, others had a positive experience amidst the resort's pleasant surroundings.
Guests are particularly impressed with the accommodations, finding the rooms clean, spacious, and featuring delightful balconies with comfortable sofa beds. The sea-view rooms are notably popular for their stunning ocean vistas, offering a memorable stay. While some rooms close to the beach might feel sandy, this is often accepted as part of the charm.
Cleanliness is generally commendable, with rooms and bathrooms frequently praised for being spotless. However, some guests noted issues like sticky floors, hair in various parts of the room, and visible dust on furniture, pointing to areas for improvement in maintenance.
The resort's staff are consistently lauded for their friendliness and efficiency. The team, including reception, cafe, and maintenance personnel, enhances the guest experience through their dedication and hospitality, contributing to the welcoming atmosphere. Individual staff members, such as Azira, are particularly appreciated for their exceptional service.
However, a significant issue highlighted by guests is the unreliable WiFi, with connectivity being nearly non-existent on certain floors and weak phone signal strength in rooms. Addressing these connectivity issues could greatly enhance the overall guest experience at the resort.
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