Palais Royale
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Summary of reviewsPalais Royale, located in the heart of Katoomba, is praised for its prime position, offering easy access to the attractions of the Blue Mountains. The historic charm of the building, coupled with its central yet quiet setting, makes it an ideal starting point for exploring the area’s beauty spots, quirky shops and dining venues.
The breakfast at Palais Royale receives mixed reviews with many guests appreciating the generous continental offerings, tasty pastries and freshly made coffee. However, some found the selection limited and suggested adding more variety. The staff serving breakfast are generally friendly, despite occasional slow service.
Guests have noted an inconsistent dining experience regarding dinner with the restaurant sometimes closed or with limited availability. Nevertheless, when open, the dining experience is highlighted for its superb food, themed dinners, art deco ambiance and excellent service.
The rooms at Palais Royale are largely appreciated for their cleanliness and spaciousness. Many guests found the rooms comfortable and well-presented, though some noted inconsistencies in room size and modern amenities. Minor issues such as cold temperatures and inadequate heating were mentioned, but the spacious and classic charm of the rooms generally ensured a pleasant stay.
The staff at Palais Royale are repeatedly praised for their friendliness and exceptional service, enhancing the overall experience for guests. Specific mentions of staff members like Michelle and Josephine highlight the warm and professional service provided.
The Wi-Fi at the hotel is generally reliable, though some guests experienced occasional issues. Parking is consistently praised for its convenience and accessibility with ample space available for guests.
Families find Palais Royale to be a great choice with spacious rooms, accommodating staff and a friendly environment catering to the needs of families with children. The comfort and safety of the beds have mixed reviews, but many guests still found them adequate for a restful night's sleep.
Palais Royale’s historic charm and beautifully renovated art deco building receive significant appreciation from guests. The hotel’s vintage ambiance and period fittings offer a nostalgic and romantic experience, making it a favored spot for couples and those seeking a unique, boutique-style stay. Overall, Palais Royale stands out for its prime location, historic charm, friendly staff and comfortable accommodations, providing a memorable experience for its guests.
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The breakfast at Palais Royale receives mixed reviews with many guests appreciating the generous continental offerings, tasty pastries and freshly made coffee. However, some found the selection limited and suggested adding more variety. The staff serving breakfast are generally friendly, despite occasional slow service.
Guests have noted an inconsistent dining experience regarding dinner with the restaurant sometimes closed or with limited availability. Nevertheless, when open, the dining experience is highlighted for its superb food, themed dinners, art deco ambiance and excellent service.
The rooms at Palais Royale are largely appreciated for their cleanliness and spaciousness. Many guests found the rooms comfortable and well-presented, though some noted inconsistencies in room size and modern amenities. Minor issues such as cold temperatures and inadequate heating were mentioned, but the spacious and classic charm of the rooms generally ensured a pleasant stay.
The staff at Palais Royale are repeatedly praised for their friendliness and exceptional service, enhancing the overall experience for guests. Specific mentions of staff members like Michelle and Josephine highlight the warm and professional service provided.
The Wi-Fi at the hotel is generally reliable, though some guests experienced occasional issues. Parking is consistently praised for its convenience and accessibility with ample space available for guests.
Families find Palais Royale to be a great choice with spacious rooms, accommodating staff and a friendly environment catering to the needs of families with children. The comfort and safety of the beds have mixed reviews, but many guests still found them adequate for a restful night's sleep.
Palais Royale’s historic charm and beautifully renovated art deco building receive significant appreciation from guests. The hotel’s vintage ambiance and period fittings offer a nostalgic and romantic experience, making it a favored spot for couples and those seeking a unique, boutique-style stay. Overall, Palais Royale stands out for its prime location, historic charm, friendly staff and comfortable accommodations, providing a memorable experience for its guests.
Historic Hotel
This hotel exudes old-world charm with its elegant architecture and décor. Its ambiance reflects the grandeur of a bygone era, offering guests a nostalgic experience.
Hotel with Parking
Palais Royale offers parking. It is known for its elegant ambiance and convenient location on Katoomba Street.
Boutique-style Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Guest Reviews
Palais Royale boasts a prime location at the heart of Katoomba, making it an ideal retreat for travelers looking to explore the Blue Mountains. Situated on Katoomba's main street, the hotel offers convenient access to shops, cafes, restaurants and public transport, including the train station. It's within easy walking distance to major attractions like the Three Sisters, Echo Point and Scenic World. Guests appreciate the central yet quiet setting, which allows easy strolls to quirky shops, delicious dining spots and local beauty spots. Ideal as a starting point for hiking trips, the hotel's proximity to key amenities and tourist attractions is frequently highlighted. The historic charm of the building, coupled with its excellent, central position, makes it a favorable choice for those visiting the Blue Mountain area.
Palais Royale receives mixed reviews regarding its breakfast offerings. Generally, the breakfast provided is a continental variety, which most guests find to be generous, tasty and substantial. Patrons have enjoyed the buffet breakfast presented in a beautiful room and many appreciated the delicious pastries and freshly made hot coffee. Eggs made to order are also a highlight.
However, there are mentions that the breakfast could be more varied with suggestions for adding items such as cheese, ham and sausages. Some guests found the selection to be too basic and minimal, lacking originality and variety. While some reviews express dissatisfaction with the quality and simplicity, describing it as meager or even downright bad, others find the breakfast to be simple but plentiful, adequate and satisfying.
Service during breakfast has been described as slow and disjointed at times, but the breakfast staff are generally praised for their friendliness. There is a consistent theme that while the breakfast included in the room rate is convenient, it often consists of only the most basic items like toast and yogurt with additional items requiring extra payment.
In summary, while the Palais Royale’s breakfast meets the expectations of many guests seeking a simple continental meal, some patrons believe there is room for improvement in variety and quality.
The dining experience at the Palais Royale garners mixed reviews with several guests noting the lack of a consistent dinner service as a significant drawback. Many remarked on their disappointment that the restaurant was closed or had limited availability, being open only on select days. However, when the restaurant was operational, the quality and ambiance shone through, providing superb and delicious meals. The art deco atmosphere and themed dinners such as "Christmas in July" were particularly praised, adding a unique touch to the dining experience.
Guests who had the opportunity to dine in the small but welcoming restaurant enjoyed exceptional food and wonderful dinner service. Despite the limited menu options, the food quality did not disappoint with several reviews highlighting the excellence of both dinner and breakfast offerings. The dining rooms, while sometimes described as small, were noted for being quiet and convenient.
The inconsistency in the restaurant’s availability led some guests to venture to local dining establishments, finding them an easy stroll away, albeit sometimes chilly. Improvements in organization and more consistent evening dining options would enhance the stay for future visitors.
Overall, when available, the dining at Palais Royale offers a memorable experience with delicious food, an inviting atmosphere and superb service, though the limited availability remains a notable concern.
The guest reviews of Palais Royale reveal generally positive impressions of the hotel's rooms, emphasizing their cleanliness and spaciousness. Many guests appreciated the large and comfortable rooms, noting that they were big enough to accommodate families. The comfort of the beds and the classic, old charm of the furnishings were well-regarded. Cleanliness was consistently praised with many describing the rooms as immaculately presented and tidy.
However, the size of the rooms received mixed feedback; while many found the rooms spacious, others described them as small and plain. Some guests noted that certain rooms appeared dated and in need of modern amenities and updated furniture. Complaints about cold temperatures and inadequate heating were mentioned, as was poor room layout and lack of proper airing.
Despite these drawbacks, many guests had no complaints and appreciated the beautiful views and historical charm of the property. The convenient location, allowing guests to walk to dinner in Katoomba, was another highlight. Overall, the reviews suggest that while there may be minor areas for improvement, the comfort, cleanliness and spaciousness of the rooms at Palais Royale generally ensure a pleasant stay.
The beds at Palais Royale have garnered mixed reviews from guests. On the positive side, many guests have praised the beds as being comfortable with several descriptions of the beds being comfy, big and even super comfy. Guests have often mentioned having a quiet night sleep, attributing this to the comfort of the beds. Some reviews highlighted that the beds were very comfortable and clean with a large, safe feel to them.
However, some guests have reported negative experiences. Issues such as beds feeling hard, worn or saggy have been pointed out. Some guests mentioned that the mattresses were tired and could benefit from renewing. Specific complaints about the beds being very uncomfortable, rock-hard or stiff were noted. Additionally, there were concerns about the beds not being up to the standard expected for a place like Palais Royale. Despite these criticisms, many guests still found the beds to be adequate for a restful night's sleep, indicating a mixed consensus on bed comfort at the hotel.
The cleanliness of the Palais Royale consistently receives high praise from its guests. Reviews frequently highlight the very clean state of the rooms, describing them as clean, comfortable and well-maintained. The general areas of the hotel, including the lovely decorated rooms and well-maintained gardens, add to the overall pleasant ambiance. Guests appreciate the friendly and efficient cleaners who ensure that the hotel remains spotless and tidy.
Despite the overwhelmingly positive comments, there are occasional mentions of areas that could use more thorough cleaning, such as cobwebs, dusty skirting boards and some carpets. There were also isolated reports of less-than-perfect bathroom maintenance. However, the majority of guests still emphasize the excellent cleanliness standards and the quiet, serene environment of the hotel.
Overall, Palais Royale's commitment to maintaining a clean and comfortable setting is evident, reflected in the repeated notes of satisfaction from the guests who stay there. While there are minor areas for improvement, the hotel largely delivers on its promise of a clean and welcoming experience.
The guest reviews of Palais Royale consistently highlight the exceptional quality and friendliness of the hotel staff. Described as lovely, welcoming and very friendly, the staff members, from the front desk to room service and housekeeping, have left a positive impression. Guests appreciated the attentiveness and helpfulness of the team, noting that they often went above and beyond to ensure a comfortable stay. Specific mentions included Michelle, who was repeatedly praised for her warmth and professionalism and Josephine, who excellently served breakfast. The prompt and efficient service from the team, alongside their accommodating nature, contributed to an overall seamless experience for many visitors. While a few instances of less favorable interactions were noted, the general consensus lauds the staff as exceptional, often described as fantastic and exceptionally friendly. The overall experience was enhanced by the staff's courteous and professional demeanor, making Palais Royale a welcoming and hospitable stay for travelers.
The Wi-Fi experience at Palais Royale has seen a mix of opinions from guests. Many appreciated the complimentary Wi-Fi with several praising it as excellent, reliable and good. However, some guests encountered challenges, noting that the Wi-Fi failed completely at times, even in common areas like the lounge. Despite these incidents, the provision of free Wi-Fi remains a notable perk for staying at the hotel.
The Palais Royale offers ample and convenient parking options for its guests. Many reviewers highlight the large, open-air parking area that ensures there is always a spot available. The availability of free onsite parking is frequently mentioned as a significant perk. Despite the parking being outdoors, it remains close and easily accessible. The car park is described positively with plenty of space and well-maintained facilities. Overall, the parking services at Palais Royale receive consistent praise for their convenience and accessibility, adding to the comfort of staying at this impressive hotel. However, some guests have noted the minor inconvenience of having to carry their bags up the stairs.
Palais Royale is generally recognized as a great family hotel, making it an excellent choice for a family vacation. Most guests appreciated the spacious rooms with some reviewers highlighting that the rooms were large enough to comfortably accommodate a travel cot, which is convenient for families. There's a consensus that the rooms were comfortable for families of varying sizes, including those with multiple children; one family of five even managed to fit into a single room comfortably.
Guests frequently mentioned the friendliness and helpfulness of the staff, notably when a guest needed additional items delivered to their room. The staff's willingness to open the kitchen earlier to accommodate a child's needs further showcased the family-friendly environment of the hotel. However, there were some critiques about the delux family room not providing breakfast and occasional delays, but these do not overshadow the overall positive experience.
The hotel’s charm and lovely interior also add to its appeal as a destination suitable for families. Despite the few hiccups, Palais Royale maintains a reputation as a good option for those traveling with kids or in larger family groups.
Nestled in a heritage location, Palais Royale exudes a compelling blend of historic charm and nostalgic atmosphere that has clearly captivated its guests. The hotel, a beautifully preserved example of mid-1900s architecture, showcases stunning art deco features and period fittings that contribute to its grand appearance.
Visitors are surrounded by history, as the building’s original historic details and vintage vibes create a sense of stepping back in time. Numerous reviews highlight the lovely historic decor, well-preserved leadlight windows and charming old-world ambience, making it clear that the hotel stays true to its roots while offering a comfortable stay.
The large, comfortable rooms with sizeable en-suites, paired with the attentive service from staff, notably Michelle, add to the overall pleasant experience. Despite some guests noting elements of faded glory, many appreciate the hotel’s efforts to restore and maintain its historic essence, creating a harmonious blend of the old and the new.
Strategically positioned close to historic attractions, the Palais Royale offers a grand, nostalgic place to rest after a day of exploration. The beautifully renovated building not only serves as a historic landmark but also as a charming, magnificent place filled with character and old-world charm that leaves a lasting impression on its visitors.
Nestled in a heritage building, Palais Royale exudes vintage charm and a lovely old-world feel. Guests are captivated by its old-fashioned yet boutique and timeless style. The hotel's decor is carefully curated to enhance its charming atmosphere, providing a sense of stepping back in time. Described as a very beautiful building, it seamlessly blends old-world charm with boutique sensibilities, creating a unique and delightful experience for all who stay.
Palais Royale offers a charming and romantic ambiance, ideal for couples seeking a lovely stay. The accommodation exudes a romantic old-world charm and style, creating a perfect backdrop for a romantic getaway. Guests appreciate the warm atmosphere, particularly in the dining area, which is well-suited for couples. The hotel provides incredible rooms that enhance the romantic experience, making it a preferred choice for short romantic getaways. The homely and quiet environment further adds to its appeal as a romantic destination.
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Location
Breakfast
However, there are mentions that the breakfast could be more varied with suggestions for adding items such as cheese, ham and sausages. Some guests found the selection to be too basic and minimal, lacking originality and variety. While some reviews express dissatisfaction with the quality and simplicity, describing it as meager or even downright bad, others find the breakfast to be simple but plentiful, adequate and satisfying.
Service during breakfast has been described as slow and disjointed at times, but the breakfast staff are generally praised for their friendliness. There is a consistent theme that while the breakfast included in the room rate is convenient, it often consists of only the most basic items like toast and yogurt with additional items requiring extra payment.
In summary, while the Palais Royale’s breakfast meets the expectations of many guests seeking a simple continental meal, some patrons believe there is room for improvement in variety and quality.
Dinner
Guests who had the opportunity to dine in the small but welcoming restaurant enjoyed exceptional food and wonderful dinner service. Despite the limited menu options, the food quality did not disappoint with several reviews highlighting the excellence of both dinner and breakfast offerings. The dining rooms, while sometimes described as small, were noted for being quiet and convenient.
The inconsistency in the restaurant’s availability led some guests to venture to local dining establishments, finding them an easy stroll away, albeit sometimes chilly. Improvements in organization and more consistent evening dining options would enhance the stay for future visitors.
Overall, when available, the dining at Palais Royale offers a memorable experience with delicious food, an inviting atmosphere and superb service, though the limited availability remains a notable concern.
Rooms
However, the size of the rooms received mixed feedback; while many found the rooms spacious, others described them as small and plain. Some guests noted that certain rooms appeared dated and in need of modern amenities and updated furniture. Complaints about cold temperatures and inadequate heating were mentioned, as was poor room layout and lack of proper airing.
Despite these drawbacks, many guests had no complaints and appreciated the beautiful views and historical charm of the property. The convenient location, allowing guests to walk to dinner in Katoomba, was another highlight. Overall, the reviews suggest that while there may be minor areas for improvement, the comfort, cleanliness and spaciousness of the rooms at Palais Royale generally ensure a pleasant stay.
Beds
However, some guests have reported negative experiences. Issues such as beds feeling hard, worn or saggy have been pointed out. Some guests mentioned that the mattresses were tired and could benefit from renewing. Specific complaints about the beds being very uncomfortable, rock-hard or stiff were noted. Additionally, there were concerns about the beds not being up to the standard expected for a place like Palais Royale. Despite these criticisms, many guests still found the beds to be adequate for a restful night's sleep, indicating a mixed consensus on bed comfort at the hotel.
Cleanliness
Despite the overwhelmingly positive comments, there are occasional mentions of areas that could use more thorough cleaning, such as cobwebs, dusty skirting boards and some carpets. There were also isolated reports of less-than-perfect bathroom maintenance. However, the majority of guests still emphasize the excellent cleanliness standards and the quiet, serene environment of the hotel.
Overall, Palais Royale's commitment to maintaining a clean and comfortable setting is evident, reflected in the repeated notes of satisfaction from the guests who stay there. While there are minor areas for improvement, the hotel largely delivers on its promise of a clean and welcoming experience.
Staff
Wi-Fi
Parking
Family
Guests frequently mentioned the friendliness and helpfulness of the staff, notably when a guest needed additional items delivered to their room. The staff's willingness to open the kitchen earlier to accommodate a child's needs further showcased the family-friendly environment of the hotel. However, there were some critiques about the delux family room not providing breakfast and occasional delays, but these do not overshadow the overall positive experience.
The hotel’s charm and lovely interior also add to its appeal as a destination suitable for families. Despite the few hiccups, Palais Royale maintains a reputation as a good option for those traveling with kids or in larger family groups.
Historic
Visitors are surrounded by history, as the building’s original historic details and vintage vibes create a sense of stepping back in time. Numerous reviews highlight the lovely historic decor, well-preserved leadlight windows and charming old-world ambience, making it clear that the hotel stays true to its roots while offering a comfortable stay.
The large, comfortable rooms with sizeable en-suites, paired with the attentive service from staff, notably Michelle, add to the overall pleasant experience. Despite some guests noting elements of faded glory, many appreciate the hotel’s efforts to restore and maintain its historic essence, creating a harmonious blend of the old and the new.
Strategically positioned close to historic attractions, the Palais Royale offers a grand, nostalgic place to rest after a day of exploration. The beautifully renovated building not only serves as a historic landmark but also as a charming, magnificent place filled with character and old-world charm that leaves a lasting impression on its visitors.
Boutique-Style
Romantic
No, Palais Royale doesn't have any pool.
No, a spa isn't available at Palais Royale.
No, Palais Royale doesn't allow dogs.
Yes, parking facilities are available at Palais Royale.
No, Palais Royale doesn't have a gym.
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