Townhouse Winston Salem - University generally receives praise for its prime location, which is a significant draw for travelers. Nestled close to major highways, restaurants, fast food establishments and various destinations, the hotel offers notable convenience for both business travelers and those visiting family. Its proximity to a pool and a nearby Mexican restaurant adds to the overall appeal, even though some guests have minor concerns about the surrounding neighborhood.
However, the advertised breakfast service, which is no longer available, has led to notable guest dissatisfaction. Guests particularly missed this feature, as many had booked their stay with the expectation of breakfast being included.
Room quality receives mixed feedback. While a few guests describe their rooms as comfortable and clean, the majority report numerous issues, including dirty sheets, moldy showers, pest infestations and poorly maintained amenities. These recurring cleanliness and maintenance concerns often overshadow the positive aspects of room comfort.
Cleanliness is a significant area needing improvement. Guests frequently describe the hotel as filthy, citing problems like stained and dingy sheets, unclean floors, bathrooms and old, tattered furniture. Severe hygiene issues, including body fluids and sticky floors, further degrade the hotel's reputation and maintenance problems like leaky bathrooms and a pervasive smell of smoke add to the overall negative impression.
Staff interactions also vary widely. Many guests commend specific staff members for being friendly and helpful with exceptional service noted in some cases. However, there are numerous accounts of rude and unprofessional behavior from other staff members, including issues with front desk clerks and poor customer service during key mishandling and refund requests.
The beds, much like the rooms, receive a range of opinions. Some guests find them quite comfortable, but widespread complaints about cleanliness—ranging from bed bugs and dirty sheets to cigarette burns and sagging mattresses—tend to dominate.
In summary, while Townhouse Winston Salem - University benefits significantly from its advantageous location, the absence of a promised breakfast, coupled with serious cleanliness and maintenance issues, detracts from its appeal. Positive interactions with certain staff members and occasional comfort in the rooms and beds are often overshadowed by inconsistent service and significant cleanliness lapses.
AI-generatedFeatures a 1,867-square-foot fitness center, the largest in the Kimpton collection, equipped with leading-edge equipment, weights, yoga mats, and balance balls. It also has a recreation room with a basketball court, bowling alley, and a twisty slide.
AI-generatedA fitness center is among the amenities available at the Embassy Suites Winston-Salem. This allows guests to continue their fitness routines during their stay.
AI-generatedThe hotel gym has a 'Good GymFactor', providing a good experience for guests. It offers a wide range of cardio machines, workout equipment, and heavier weights sufficient for a fulfilling fitness session.
The Holiday Inn Express Winston-Salem Medical Center Area garners extensive positive reviews across several key categories, making it an appealing choice for travelers. Strategically located near Wake Forest Baptist Hospital, it offers convenience for those visiting or working at the medical center. Guests appreciate the peaceful yet accessible surroundings, with nearby restaurants and supermarkets enhancing its attractiveness for various durations of stay.
Guests are consistently impressed with the hotel's breakfast offerings, which feature a well-maintained and stylish setup, providing a delicious and nutritionally complete start to the day. The complimentary buffet begins at 6 AM, catering well to early risers, and is complemented by a friendly and attentive breakfast staff who significantly enhance the morning experience.
Cleanliness is a standout feature at the hotel, with numerous guests highlighting the meticulously maintained rooms and modern facilities. Special mention is given to the premium Dove products in the bathrooms, adding a luxurious touch to the stay. While some common spaces occasionally need attention, the general commitment to a clean and inviting environment is evident.
The staff at the Holiday Inn Express are frequently praised for their exceptional service, characterized by friendliness and professionalism. They are noted for being accommodating and responsive, often going above and beyond to ensure guest satisfaction, contributing to the hotel's warm and hospitable atmosphere.
The beds generally receive positive remarks, with guests enjoying their comfort and the cozy pillows provided. While there are isolated comments about bed size or firmness, the overall consensus leans towards satisfaction with the accommodations.
Overall, the Holiday Inn Express Winston-Salem Medical Center Area provides a well-rounded and delightful experience, with its excellent location, superb breakfast, cleanliness, dedicated staff, and comfortable bedding contributing to its positive reputation.
The Historic Brookstown Inn, Trademark Collection by Wyndham, is celebrated for its superb blend of historical charm and modern comfort, making it a distinctive choice for travelers visiting Winston-Salem. Conveniently nestled in a fantastic location near Old Salem and downtown attractions, the inn offers easy access to restaurants, coffee shops, and cultural sites, allowing guests to fully immerse themselves in the local scene. Guests consistently praise the free and ample parking, contributing to the inn's accessibility and enhancing their overall experience.
Breakfast at the inn is a standout feature, offering a diverse selection of southern favorites served in charming historic rooms, creating a warm and inviting atmosphere. The complimentary nature of the meal, along with additional perks like evening wine and cheese socials and bedtime milk and cookies, further enhance the memorable hospitality of the inn. Rooms at The Historic Brookstown Inn offer a unique mix of charm and comfort, characterized by spaciousness, exposed brick walls, and wooden beams that highlight the building’s historic past. Guests find the rooms well-equipped with modern amenities, contributing to a restful and comfortable stay.
Cleanliness is a hallmark of the inn, with rooms and common areas maintained to a high standard, offering a refreshing ambiance that complements its historic origins. The staff receive consistently high praise for their friendly and attentive service, with notable mentions for individuals like Sara and Andrew who contribute to a welcoming environment. This exceptional service is complemented by the comfort of the beds, which most guests find cozy and inviting, though some note they are slightly smaller.
Although occasionally facing minor setbacks related to its historic nature, the overall consensus is that the inn offers excellent service, a unique atmosphere, and fair pricing, positioning it as one of the top three-star hotels, with amenities that often surpass expectations. The hotel’s historical character is preserved through thoughtful restoration efforts, allowing guests to enjoy its rich past alongside modern conveniences. The Historic Brookstown Inn stands as a beloved gem in Winston-Salem, providing an enchanting experience that leaves a lasting impression.
The Best Western Plus Hanes Mall, located in a bustling and strategic area, receives frequent praise for its convenient proximity to Wake Forest University, the Benton Convention Center, key hospitals, Hanes Mall and a variety of restaurants and shops. This central location is ideal for both business and leisure travelers, offering easy highway access and a quiet, clean environment. The friendly and professional staff further enhance the positive guest experience, making it a favored spot for many, despite some minor issues with finding the hotel due to its somewhat landlocked position.
The hotel's breakfast offerings are well-received with many guests describing them as delicious, diverse and well-balanced, accompanied by commendations for the cleanliness and service in the breakfast area. However, guests would appreciate more variety in the menu and some have found the breakfast area crowded or noted that it ends too early. Despite these areas for improvement, the breakfast generally adds to the positive experience.
Room feedback is mixed, but many guests appreciate the cleanliness, comfort and modernity of the rooms, describing them as spacious with comfortable beds and useful amenities like a good shower, TV and fridge. However, there are recurring concerns about odors, functional issues with maintenance and the size of the rooms and bathrooms. Some guests also noted dated furniture and issues with cleanliness in certain areas.
Cleanliness throughout the hotel receives significant praise, especially for well-maintained rooms and general facilities, thanks to diligent housekeeping. Nonetheless, issues such as stained carpets, dirty hallways and occasional mold or insects have been reported, indicating some inconsistency in maintenance.
A standout feature is the hotel staff, frequently lauded for being friendly, helpful and professional, particularly at the front desk. The breakfast attendants and housekeeping staff also receive positive mentions for their service, contributing to the warm and welcoming atmosphere.
The pool area receives mixed reviews; praised when open and functional but often noted for frequent closures and occasional cleanliness issues. Despite these drawbacks, the pool area generally provides a pleasant space for relaxation.
The hotel is often seen as family-friendly, though there are mixed opinions on the quality of accommodations and safety, which may not meet everyone's standards. However, the family-friendly atmosphere remains a positive point for many.
The beds at the Best Western Plus Hanes Mall are commonly described as comfortable, contributing to a good night's sleep with many appreciating the quality mattresses and fresh linens. Variations in pillow preferences and the firmness of mattresses lead to occasional dissatisfaction, but overall, the bedding receives favorable reviews.
Accessibility is positively noted, particularly for the bathrooms, but improvements are needed in handicap parking, elevator function and better navigation around entrance construction. Despite this, the hotel is generally considered wheelchair accessible, adding to its convenience for all guests.
AI-generatedThe hotel offers a 24/7 gym, providing guests with convenient access to fitness facilities at any time. This ensures flexibility for travelers needing to exercise on their own schedule.