Holiday Inn Express Hull City Centre by IHG

Kingston upon Hull 53.74595100, -0.34594100 , 80 Ferensway (Show on Map)
8.3
Very Good


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Summary of reviewsHoliday Inn Express Hull City Centre by IHG, is highly regarded for its comprehensive guest experience, punctuated by a prime central location, excellent service and overall cleanliness.

The location stands out as one of the hotel's strongest attributes, offering seamless access to Hull train station and St Stephen’s Shopping Centre. Guests enjoy the convenience of being near key attractions such as the Bonus Arena, The Deep aquarium, theatres, museums and numerous dining and shopping options—all within walking distance. Despite its centrality, the hotel maintains a peaceful environment, making it suitable for both leisure and business travelers.

Breakfast at the hotel receives mostly positive feedback, praised for its variety and quality catering to different dietary needs. Guests appreciate the fresh and tasty selections from the hot and cold buffet, though some noted that the options could be more extensive. The self-service format is appreciated for its convenience, contributing to a pleasant start to the day.

While the hotel does not provide on-site evening meals, the dining room staff are exemplary, ensuring a pleasant breakfast experience. Guests are encouraged to explore nearby dining options for dinner, reflecting the hotel's strategic and convenient placement.

Room quality is another high point with many guests finding them clean, comfortable and well-maintained. Modern facilities, comfortable beds and spacious layouts—suitable for families—enhance the stay. The helpful and efficient staff further elevate the guest experience from check-in to check-out. Minor criticisms include occasional issues with room size and temperature regulation.

Impeccable cleanliness is a hallmark of this hotel with rooms and communal areas frequently described as spotless and well-maintained. The cleaning staff are praised for their efficiency and friendliness, reinforcing the hotel's high hygiene standards.

Staff receive consistently high marks for their welcoming and professional demeanor. From reception to housekeeping, guests commend the staff's friendly and helpful nature, which significantly enhances the overall hospitality experience.

The free WiFi is generally reported as reliable and fast, though some guests experience inconsistencies with connectivity and signal strength in certain areas of the hotel. Nonetheless, the service meets most guests' expectations for basic internet usage.

Parking is another convenient feature with easy access to a covered car park adjacent to the hotel. Guests appreciate the security, reasonable pricing and direct walkway connecting the parking area to the hotel. Minor issues include initial navigation challenges for first-time visitors.

For families, the hotel offers a welcoming atmosphere with family-friendly amenities. Children enjoy the breakfast selections and the staff are particularly attentive to young guests. While some family rooms may feel a bit cramped, the overall environment is noted as accommodating and pleasant for family travel.

Nightlife enthusiasts find the hotel ideally located near Hull's vibrant bar and club scene. The proximity to various nightlife options makes it convenient for socializing, although it can be noisy, especially in rooms facing the street. Requesting a quieter room towards the back may mitigate this issue.

Bed comfort receives mixed reviews with many guests finding the beds clean and comfortable. However, some found the beds and pillows either too firm or too soft and sofa beds often had their own set of comfort issues.

In summary, Holiday Inn Express Hull City Centre by IHG, stands out for its strategic location, cleanliness, friendly staff and overall comfort, making it a strong choice for visitors to Hull despite minor areas for improvement.
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Categories
Family Friendly Hotel
Children eat breakfast for free when booking a family room. The location is great and easy to get to, and is just across from a shopping centre which has restaurants.

Dog Friendly Hotel
This hotel allows dogs of any size for an additional fee per pet, per night.

Business Hotel
This hotel is renowned for its affordability without compromising on quality. It has high-speed Wi-Fi, a dedicated workspace in rooms, and complimentary breakfast. Meetings and small events can be held in the four contemporary air conditioned conference rooms seating between 2 - 55 delegates. It also offers a business centre where guests can use a desk and a photocopier.

Hotel with Parking
This hotel includes on-site parking at low daily rates, which is convenient for visitors to the city center. It's a practical choice with essential amenities.

EV charging stations  


Cheap Hotel
Offers a reliable brand name with consistent quality at a budget-friendly price. Features complimentary breakfast and is centrally located, making it ideal for exploring the city without transportation costs.

Accessible Hotel
This hotel features 1 Bedroom Wheelchair Accessible rooms that are spacious and designed for easy navigation with a good floor layout. Accessible lifts are available, and the disability bedrooms include walk-in showers, grab bars, tall toilets, and adequate clear turning space. Accessible parking is conveniently located near the entrance with wheelchair-accessible routes to reception.

3-Star Hotel
Conveniently located in the heart of Hull and directly linked to St Stephen's shopping center, it offers modern rooms with essential amenities. Its central location and good user ratings make it a comfortable choice.

Hotel with EV Charging Stations

Hotel Taking Steps Towards Sustainability

Hotel near Nightlife Spots

Room Types
Standard Twin Room with Free Hot Breakfast This air-conditioned room has a satellite TV and an en suite shower room with a hairdryer.

Standard Room with Free Hot Breakfast This air-conditioned room has a satellite TV and an en suite shower room with a hairdryer. Double/twin room set up is not guaranteed and subject to availability. This room is for a maximum of 2 guests.

Standard Double Room with Free Hot Breakfast This air-conditioned room has a satellite TV and an en suite shower room with a hairdryer.

Double Room with Free Hot Breakfast - Accessible This air-conditioned room has a satellite TV and an en suite shower room with a hairdryer.

Guest Reviews
8.3
Very Good
Location
The Holiday Inn Express Hull City Centre offers a highly praised and strategic location, making it an ideal choice for visitors to Hull. Guests consistently highlight the hotel’s central position, which is right next to Hull train station and the St Stephen’s Shopping Centre, offering easy access to local transport links, including bus services. This convenience extends to quick access to Hull's key attractions, such as the Bonus Arena, the Deep aquarium, theatres, museums, restaurants and shops, all within walking distance.

The hotel is also noted for its proximity to amenities and facilities needed for a comfortable stay, including convenient parking options and seamless access to the adjoining shopping mall. The central locality not only enhances the travel experience by reducing transit times but also offers a quiet and peaceful environment despite its bustling surroundings.

Guests appreciate that everything is at hand, from shopping and dining to cultural sites and leisure activities, making it a perfect base for both business and leisure travelers to explore Hull. The excellent location coupled with friendly staff, clean and comfortable rooms and good amenities makes this hotel a compelling option for visitors to the city.

Breakfast
Holiday Inn Express Hull City Centre by IHG, generally receives favorable feedback regarding its breakfast offerings. Many guests describe the breakfast as good, lovely or even excellent with plenty of choices catering to diverse dietary needs. Positive comments highlight the ample variety available in both hot and cold food items with guests appreciating the fresh, tasty selections. A few guests particularly praised the breakfast as being wonderful, fantastic and well-presented, noting the accommodating dietary options.

Despite these positives, there are occasional critiques. Some guests found the breakfast to be basic or express disappointment in the limited variety of certain items, such as non-heated options, vegetarian choices or lack of specific items like cheese or tomatoes. Instances of the breakfast being cold, stale or poorly presented were also mentioned, alongside fleeting issues with food running out or subpar taste aspects like dry or tasteless components.

Nevertheless, the overall consensus leans towards a positive dining experience with numerous guests enjoying the breakfast buffet's extensive and varied choices. The self-service format is appreciated for its ease and convenience, contributing to the hotel's reputation for a satisfying and comprehensive breakfast experience.

Dinner
The Holiday Inn Express Hull City Centre offers a comfortable stay, complemented by excellent service in the dining room, where staff like Amy stand out. While breakfast includes a notable selection of gluten-free options, the hotel does not provide evening meals on-site. Guests seeking dinner will need to explore nearby restaurants, as there is no in-house restaurant available for evening dining. The hotel would benefit from adding an evening meal option to enhance guest convenience. Despite the lack of on-site dinner services, the practical, functional amenities like the shower-room contribute to a pleasant overall experience.

Rooms
Holiday Inn Express Hull City Centre by IHG, receives positive feedback for its rooms, which are frequently described as clean, comfortable and well-maintained. Guests appreciate the good size and cleanliness of the rooms, highlighting tidy, modern facilities and comfortable beds. Many reviews also mention the spaciousness of some rooms, making them suitable for families and offering adequate storage.

Some rooms offer excellent views of the city and sunrise, contributing to a pleasant stay. The welcoming and accommodating staff enhance the overall experience, making check-in and check-out easy. Additionally, the central location provides convenient access to the station and shopping areas.

However, there are recurring mentions of rooms being on the smaller side and occasionally cramped, especially when a sofa bed is used. Temperature regulation seems to be a frequent issue with rooms sometimes described as too hot or too cold. Some rooms also appear a bit tired and might benefit from redecoration.

Basic but well-equipped, the rooms meet most guests' expectations for comfort and functionality, providing necessary amenities like kettles, hairdryers and ironing boards. Despite some minor drawbacks, the general consensus is that the rooms offer good value for money, making it a reliable choice for a comfortable and convenient stay in Hull City Centre.

Beds
When it comes to the beds at the Holiday Inn Express Hull City Centre, guests have shared a mixed bag of experiences with a tendency toward positive remarks. Many reviews highlighted the comfortable and clean beds with some guests describing the bed as extremely comfortable and perfect for a good night's sleep. The rooms, too, were noted for being clean and tidy, which added to the overall comfort level.

However, several guests found the beds to be on the smaller side with a few mentions of double beds being particularly small or single beds too small for comfort. There were also comments on the firmness of the beds with some guests feeling they were too hard, while others felt the mattresses were too soft or had dips. The pillows also received mixed feedback with some finding them hard and lumpy, while others appreciated the choice between soft and firm pillows.

Sofa beds, often provided as additional sleeping arrangements, were frequently criticized for lacking comfort, especially for older children and adults. Some guests suggested that the mattresses needed topping up or replacing to enhance comfort.

In summary, while many guests found the beds at Holiday Inn Express Hull City Centre to be very comfortable and clean, there were notable concerns about the size and firmness of the beds, as well as the adequacy of the sofa beds.

Cleanliness
Holiday Inn Express Hull City Centre stands out for its impeccable cleanliness. Guests frequently describe the hotel and its rooms as clean, tidy and well-maintained. Many noted that the rooms were modern, comfortable and spacious, adding to a pleasant stay. Bathrooms and communal areas also garnered compliments for their spotless condition.

Cleanliness was a recurring theme with terms like "immaculate," "spotlessly clean," and "super clean" appearing regularly in reviews. This high standard of hygiene extended to linens, showers and overall room conditions. Guests consistently highlighted the comfort and tidiness of their accommodations, contributing to a welcoming atmosphere.

While the majority of feedback was positive, a few improvements were suggested, such as addressing minor stains and resolving occasional odors. Despite these minor issues, the cleaning staff were praised for their friendliness and efficiency, which helped in maintaining the overall cleanliness of the property.

In summary, Holiday Inn Express Hull City Centre impresses guests with its high cleanliness standards, making it a reliable choice for a comfortable and clean stay.

Staff
The staff at Holiday Inn Express Hull City Centre by IHG, are consistently praised for their friendliness and helpfulness. Guests often describe the reception staff as welcoming, attentive and efficient, making the check-in process smooth and pleasant. The overall attitude of the team is warm, accommodating and professional, enhancing the hotel experience for visitors.

Breakfast staff receive high marks for their diligence and responsiveness, ensuring that guests' needs are met even during busy times. Housekeeping and other support staff are also highlighted for their hard work and willingness to assist, going above and beyond to solve any issues that arise. This dedication to service fosters a pleasant and inviting atmosphere throughout the hotel.

While there were a few mentions of less favorable experiences, the overwhelming majority of reviews emphasize the staff's courteous and supportive nature. They consistently offer a high level of customer service, contributing to many guests' positive stays. With such a commendable team, it's no wonder the hotel leaves a lasting impression on its visitors.

Wi-Fi
The WiFi experience at the Holiday Inn Express Hull City Centre by IHG, is generally positive but with some reported inconsistencies. Many guests found the WiFi to be good with good speed and strong connectivity aiding general browsing and offering decent performance. Notably, there were remarks about the free and fast internet service with some guests emphasizing the excellent WiFi and good reception.

However, there were a number of comments highlighting areas for improvement. Several reviews mentioned issues with connectivity, such as the WiFi being a bit unreliable or requiring frequent log-ins, which could be frustrating. Some guests experienced difficulties with specific devices, such as iPads, while others noted intermittent signals or inadequate coverage in certain rooms. Despite these points, the overall sentiment suggests that the WiFi was satisfactory for most needs, particularly for those who did not rely heavily on uninterrupted, high-performance internet.

Parking
At the Holiday Inn Express Hull City Centre, parking is generally seen as a positive aspect of the guest experience. Many visitors have praised the parking as great, easy to find and conveniently located adjacent to the hotel, often within a covered car park at St Stephen’s shopping centre. Secured and reasonably priced, the cost typically ranges around £7 to £8. Some guests appreciated the discounted rates offered specifically for hotel patrons, finding the charges fair for the location.

Accessibility and ease seem to be recurring themes with many noting straightforward access and plentiful parking availability nearby. The fact that the parking connects directly to the hotel via undercover walkways also adds to its convenience.

However, a few challenges were mentioned, such as initial difficulty in finding the car park, particularly for first-time visitors and issues with clear signage and direction clarity. Despite these minor hiccups, guests generally found the parking facilities satisfactory and a good fit for their needs during their stay at the hotel.

Family
The Holiday Inn Express Hull City Centre by IHG, emerges as a commendable choice for families traveling with children. Known for its family-friendly policies, the hotel receives praise for creating a comfortable environment for small families. The breakfast area is particularly noted for being nice and welcoming to children with kids frequently enjoying the wide breakfast selection. The friendly staff, who are especially attentive to young guests, further enhance the family experience by recommending family-friendly areas and providing activities for young children during the evening.

Families appreciate the availability of amenities like beds and cots upon request, as well as family rooms, although some found these rooms to be a bit cramped. Cleanliness and the quietness of the rooms are generally well-regarded, though there were occasional remarks about noise and limited towel provisions for larger families. Pets are also welcomed, which is a notable perk for those traveling with furry companions.

While some noted the lack of a dedicated kids’ area and green space in the vicinity, the hotel's overall environment remains accommodating for families. However, a few reviews convey dissatisfaction regarding room sizes and the ability to handle family needs comfortably. Despite these minor concerns, the overall sentiment suggests that the hotel provides a pleasant stay with a good balance of amenities and activities suitable for children, making it a solid option for family travel.

Nightlife
Holiday Inn Express Hull City Centre by IHG, is ideally located for those looking to explore the vibrant nightlife of the city. Guests frequently note the hotel's proximity to a bustling bar scene, a variety of clubs and lively pubs. Being centrally situated, it's just a short walk to numerous nightclubs and restaurants, making it convenient for social events in the city center. The area around the hotel becomes quite busy at night, adding to the energetic atmosphere.

For those interested in dining, Old Town offers a great selection of restaurants nearby. Shoppers will also find the location favorable due to its closeness to shopping venues, ensuring a balance of leisure and entertainment.

However, the central location comes with its own set of challenges. Noise from nearby clubs and traffic can be a disturbance, particularly for rooms facing the street. Guests have reported being woken up by late-night revelers and loud music, so it may be advisable to request a room towards the back of the hotel for a quieter experience.

Overall, the hotel is an excellent choice for those who want to immerse themselves in Hull's nightlife while enjoying the convenience of being close to shops and other city attractions. Just be prepared for some noise, particularly if staying out late is not part of your plan.

3 Star
Holiday Inn Express Hull City Centre offers a dependable stay with good value for money, making it a solid choice for those seeking a three-star experience. The hotel is clean and well-maintained with decently comfortable rooms and welcoming staff, making it perfect for an overnight stay. Guests appreciated the amenities typically expected from a three-star property, including a nice breakfast. While it may not provide luxury, it fulfills most requirements effectively and stands out as a reasonably good option in its category. Some rooms were noted to be under renovation, but overall satisfaction remains high among visitors who consider it a very good three-star hotel. Overall, Holiday Inn Express Hull City Centre meets expectations as a standard three-star accommodation and represents excellent value for its cost.

Business
Holiday Inn Express Hull City Centre by IHG, stands out as a prime destination for business travelers. The reviews highlight the hotel's suitability for business trips with guests frequently praising its quiet and comfortable environment, which is essential for solo business travelers. Business amenities are a key strength and the availability of meeting rooms and good WiFi enhance its appeal for those on business.

The hotel's location is another significant advantage, being conveniently situated for business and making it an ideal choice for work-related stays. Additional positives include an easy booking process, friendly staff and a good range of breakfast choices that cater well to early-morning schedules.

Overall, this hotel has been positively received for its business-friendly facilities and services, making it a recommended option for anyone needing a reliable and comfortable stay for business purposes.

Accessible
Holiday Inn Express Hull City Centre, an IHG Hotel, stands out for its excellent accessibility features. The hotel is conveniently located near a shopping mall, airport and train station, making it ideal for guests with mobility challenges. Accessible parking is available close to the entrance and there are easy wheelchair-accessible routes from the car park to the reception.

Guests have noted that the accessible rooms are straightforward to navigate with a good floor layout and accessible lifts. The disability bedrooms are well-designed, featuring walk-in showers, though some reviews mentioned issues such as cracked bathroom floors and an uncomfortable mattress. Despite these drawbacks, the hotel provides excellent disabled access throughout and is centrally located, making it easy to reach city attractions like the marina and the Deep. However, improvements in room allocation for guests with disabilities and maintenance issues have been suggested.

While some guests experienced problems with the condition of the rooms and the quality of breakfast, the majority appreciated the ease of access and the hotel's commitment to providing a barrier-free environment. Overall, Holiday Inn Express Hull City Centre remains a highly accessible choice for travelers looking for convenience and ease of access in the heart of the city.


No, Holiday Inn Express Hull City Centre by IHG doesn't have any pool.

No, a spa isn't available at Holiday Inn Express Hull City Centre by IHG.

Yes, Holiday Inn Express Hull City Centre by IHG welcomes dogs.

Yes, parking facilities are available at Holiday Inn Express Hull City Centre by IHG.

No, Holiday Inn Express Hull City Centre by IHG doesn't have a gym.

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