5-Star HotelSummary of reviews related to the '5 Star' categoryWhile Sultan Plaza Hotel is marketed as a five-star establishment, numerous guest reviews suggest otherwise, expressing a significant discrepancy between the rating and the actual experience. Many visitors felt that the hotel does not meet the high standards typically expected of a five-star property with some even suggesting it struggles to qualify as a three-star facility. Concerns were raised about the comfort and quality of the accommodations, specifically issues like inadequate heating and ineffective air conditioning that affected the comfort during the stay. Compared to other high-end hotels, especially those in larger cities like Nur-Sultan and Almaty, Sultan Plaza fails to leave a strong impression.
Show moreRead review summaries for all categories
