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Summary of reviewsThe Leela Ashtamudi, A Raviz Hotel, enjoys an exceptional location on the picturesque banks of Ashtamudi Lake, providing stunning views that beautifully encapsulate Kerala's backwaters. This serene setting offers a perfect escape for guests seeking tranquility while maintaining convenient proximity to the city center, just a ten-minute drive away. The hotel’s heritage architecture further enhances its scenic charm, making it an ideal retreat for relaxation and leisure activities like boating.
The breakfast experience at the hotel is broadly well-received with a large, sumptuous buffet that includes a variety of Indian dishes, especially traditional South Indian items. The food quality is generally praised, adding to the delightful morning ambiance. However, there are suggestions for improving service speed and variety, alongside more local Kerala dishes.
Dinner at The Leela Ashtamudi receives mixed reviews. Many guests praise the high quality and deliciousness of specific dishes, noting friendly and attentive staff and a pleasant restaurant ambiance, especially during special occasions. However, critiques include inconsistent buffet quality, occasional cold food and lack of variety.
The rooms offer spaciousness and comfort with beautiful views and amenities like Jacuzzi tubs significantly enhancing the luxurious experience. Yet, maintenance issues such as outdated decor, plumbing and electrical problems and occasional lapses in cleanliness have been noted. Addressing these areas could substantially elevate the guest experience.
Cleanliness across the hotel requires attention, as some guests report problems that include dirty bathroom floors, unpleasant smells and neglected food trays. Enhancing the cleanliness standards could align the hotel more closely with the five-star expectations.
The hotel's staff consistently receive high praise for their exceptional politeness, helpfulness and dedication. Specific staff members are frequently mentioned for their outstanding service, contributing significantly to the guests' overall positive experience.
The spa services at the hotel are highly commended with exceptional ayurvedic treatments and massages greatly appreciated by guests, adding to the luxurious stay. Similarly, the pool facilities are generally well-regarded for their serene atmosphere and cleanliness, despite minor issues that occasionally arise.
Bedding comfort and room views are positively highlighted, though concerns about old, sagging mattresses and occasional issues with lighting and cleanliness have been reported. Addressing these concerns could enhance the guest comfort levels.
As the only five-star hotel in the area, The Leela Ashtamudi offers a luxurious experience that many guests find worthwhile, despite some mixed reviews about its adherence to five-star standards. While some feel the hotel reflects the prestigious Leela brand, others suggest further improvements could elevate it to the expected luxury emphatically.
In summary, The Leela Ashtamudi, A Raviz Hotel, is praised for its beautiful location, scenic views and accommodating staff, making it a memorable stay for many. Improving certain aspects such as service speed, room maintenance and cleanliness could enhance its reputation as a premier luxury retreat.
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