Double M Hotel @ Kl Sentral
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Summary of reviewsDouble M Hotel @ KL Sentral enjoys an attractive location that makes it a convenient base for travelers. Situated within a five-minute walk from the central train hub, KL Sentral, the hotel offers easy access to public transport, including the KL Sentral Monorail and Tun Sambanthan Monorail stations, facilitating smooth travel across Kuala Lumpur. The vibrant nearby Little India neighborhood and NU Sentral shopping mall provide guests with a rich array of dining and retail options, contributing to a lively local atmosphere.
The rooms at the hotel, though compact, are consistently noted for their cleanliness and tidiness. The cleanliness aspect extends to the bathrooms as well with praise directed at the diligent housekeeping staff. Although some rooms lack windows and may feel cramped, they are described as suitable for short stays, especially for single travelers. Minor issues such as damp sheets, challenging shower operations and occasional noise were noted but did not significantly detract from the overall positive reviews.
The hotel's cleanliness is generally well-regarded with many guests appreciating the spotless conditions of the rooms and bathrooms. While there are some reports of smells, dust and occasional pests, the overall perception is that the accommodations are cozy and well-maintained.
The staff at Double M Hotel @ KL Sentral receive mixed reviews. Many guests commend the staff for their friendliness, helpfulness and welcoming demeanor, often noting their assistance even during late hours. However, there are also reports of negative experiences with some front desk staff, including descriptions of bad attitudes and accusations of misconduct, indicating room for improvement in customer service consistency.
The free Wi-Fi at the hotel has garnered mixed feedback. While some guests found the Wi-Fi speed and reliability to be satisfactory, others experienced instability, frequent reconnections and slow speeds, suggesting a need for better consistency in internet services.
Guests frequently highlight the comfort of the beds, finding them conducive to a good night's rest with positive remarks on the pillows as well. However, some concerns remain about the cleanliness and conditions of the bedding with mentions of stains, old mattresses and issues for taller individuals. Despite these caveats, the general consensus appreciates the comfort provided.
In summary, Double M Hotel @ KL Sentral is an excellent choice for travelers prioritizing a convenient and vibrant location, cleanliness and comfortable beds, although a few areas such as Wi-Fi consistency and customer service could benefit from improvements.
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The rooms at the hotel, though compact, are consistently noted for their cleanliness and tidiness. The cleanliness aspect extends to the bathrooms as well with praise directed at the diligent housekeeping staff. Although some rooms lack windows and may feel cramped, they are described as suitable for short stays, especially for single travelers. Minor issues such as damp sheets, challenging shower operations and occasional noise were noted but did not significantly detract from the overall positive reviews.
The hotel's cleanliness is generally well-regarded with many guests appreciating the spotless conditions of the rooms and bathrooms. While there are some reports of smells, dust and occasional pests, the overall perception is that the accommodations are cozy and well-maintained.
The staff at Double M Hotel @ KL Sentral receive mixed reviews. Many guests commend the staff for their friendliness, helpfulness and welcoming demeanor, often noting their assistance even during late hours. However, there are also reports of negative experiences with some front desk staff, including descriptions of bad attitudes and accusations of misconduct, indicating room for improvement in customer service consistency.
The free Wi-Fi at the hotel has garnered mixed feedback. While some guests found the Wi-Fi speed and reliability to be satisfactory, others experienced instability, frequent reconnections and slow speeds, suggesting a need for better consistency in internet services.
Guests frequently highlight the comfort of the beds, finding them conducive to a good night's rest with positive remarks on the pillows as well. However, some concerns remain about the cleanliness and conditions of the bedding with mentions of stains, old mattresses and issues for taller individuals. Despite these caveats, the general consensus appreciates the comfort provided.
In summary, Double M Hotel @ KL Sentral is an excellent choice for travelers prioritizing a convenient and vibrant location, cleanliness and comfortable beds, although a few areas such as Wi-Fi consistency and customer service could benefit from improvements.
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Guest Reviews
Double M Hotel @ KL Sentral stands out for its enviable location. Positioned within a 5-minute stroll from the central train hub, KL Sentral, the hotel offers travelers unparalleled ease when it comes to accessing public transport, making it incredibly convenient for navigating around Kuala Lumpur. The proximity to major transport links such as the KL Sentral Monorail and Tun Sambanthan Monorail stations ensures that guests can travel effortlessly to various parts of the city.
Surrounded by the bustling Little India neighborhood, the hotel is framed by a rich array of 24/7 convenience stores, restaurants and street food vendors, contributing to a vibrant local atmosphere. Additionally, the nearby NU Sentral shopping mall provides plenty of retail and dining options.
Although not particularly close to major tourist attractions, the hotel's strategic location compensates by offering excellent accessibility, making it an ideal base for travelers prioritizing transport connectivity and local amenities. Overall, Double M Hotel @ KL Sentral is a practical choice for those seeking convenience and comfort in the heart of Kuala Lumpur's Brickfields district.
The rooms at Double M Hotel @ KL Sentral are notably small with many guests finding the size to be somewhat underwhelming compared to the online photos. Despite the limited space, reviews consistently highlight the cleanliness and tidiness of both the rooms and bathrooms. The cleaning staff is praised for their daily efforts in maintaining a clean environment. Some rooms do not have windows, contributing to a boxed-in feeling for some guests.
While a few minor issues with the rooms have been mentioned, such as damp sheets and challenging shower operations, other guests found the space adequate for short stays, particularly single travelers. Noise and pricing were points of contention for some with opinions suggesting that the cost may not be entirely justified by the room size and comfort level.
Overall, the rooms are compact but clean and comfortable, making them a suitable choice for those prioritizing cleanliness and a short-term stay.
At Double M Hotel @ KL Sentral, guests frequently highlight the comfort of the beds, praising them for being very comfortable and offering a good night's rest with comments like bed was comfortable and bed so comfy. The pillows receive positive remarks too, described as very comfort pillows, adding to the overall coziness of the sleep experience.
However, the feedback does not come without some caveats. While the bedding is occasionally noted as clean, several guests point out issues with cleanliness, mentioning stained bed linen, dirty bedsheets and yellowish pillows. Additionally, concerns about old and smelly mattresses and blankets have been raised. For travelers of a taller stature, it is worth noting that some critics felt the beds were suited for individuals less than 160 cm in height. Despite these points, the general consensus on the bed's comfort is positive, making it a decent choice for a short stay.
Double M Hotel @ KL Sentral generally maintains a commendable level of cleanliness, receiving positive remarks for its clean and comfortable rooms. Guests often highlight the spotless condition of the rooms and the tidy atmosphere throughout the premises. The shower space may be cramped, but it remains clean. The hotel's toilets are also described as very clean. A considerable number of guests find the accommodations cozy and well-equipped with necessary amenities.
However, there are occasional issues. Some guests report rooms smelling of cigarette smoke or chemicals and there are mentions of dusty environments and non-removable stains on sheets and towels. Instances of encountering cockroaches and worn-out towels have been noted, indicating room for improvement in hygiene. Despite these issues, the staff's helpfulness and the overall strategic location with access to public amenities are often appreciated, contributing positively to the overall experience.
The reviews of Double M Hotel @ KL Sentral regarding the staff reveal mixed experiences. Many guests noted the staff as friendly, welcoming and helpful. Several reviews emphasized that the staff provided assistance even during late hours, contributing positively to their stay. The hotel is praised for its good location and the customer service received commendations for being notably good with a few staff members specifically mentioned for their helpfulness and great personalities.
However, not all feedback was positive. Some guests reported encounters with front desk staff described as having bad attitudes, being unfriendly or arrogant and even accusations of misconduct such as breaking property. These negative interactions seem to contrast sharply with the otherwise friendly and helpful staff mentioned by other reviewers.
In summary, while the hotel generally receives compliments for its helpful and friendly staff, there are significant reports of negative experiences primarily associated with the front desk.
The Wi-Fi at Double M Hotel @ KL Sentral receives mixed feedback from its guests. On the positive side, many have found the free Wi-Fi to be good with some describing it as excellent and quite fast, working well most of the time. However, there are also reports of instability, requiring frequent reconnections and complaints about slow speeds. Some guests have encountered periods with no internet access at all. While some stays have been enhanced by reliable connectivity, others suggest improvements are needed to ensure consistent performance.
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Location
Surrounded by the bustling Little India neighborhood, the hotel is framed by a rich array of 24/7 convenience stores, restaurants and street food vendors, contributing to a vibrant local atmosphere. Additionally, the nearby NU Sentral shopping mall provides plenty of retail and dining options.
Although not particularly close to major tourist attractions, the hotel's strategic location compensates by offering excellent accessibility, making it an ideal base for travelers prioritizing transport connectivity and local amenities. Overall, Double M Hotel @ KL Sentral is a practical choice for those seeking convenience and comfort in the heart of Kuala Lumpur's Brickfields district.
Rooms
While a few minor issues with the rooms have been mentioned, such as damp sheets and challenging shower operations, other guests found the space adequate for short stays, particularly single travelers. Noise and pricing were points of contention for some with opinions suggesting that the cost may not be entirely justified by the room size and comfort level.
Overall, the rooms are compact but clean and comfortable, making them a suitable choice for those prioritizing cleanliness and a short-term stay.
Beds
However, the feedback does not come without some caveats. While the bedding is occasionally noted as clean, several guests point out issues with cleanliness, mentioning stained bed linen, dirty bedsheets and yellowish pillows. Additionally, concerns about old and smelly mattresses and blankets have been raised. For travelers of a taller stature, it is worth noting that some critics felt the beds were suited for individuals less than 160 cm in height. Despite these points, the general consensus on the bed's comfort is positive, making it a decent choice for a short stay.
Cleanliness
However, there are occasional issues. Some guests report rooms smelling of cigarette smoke or chemicals and there are mentions of dusty environments and non-removable stains on sheets and towels. Instances of encountering cockroaches and worn-out towels have been noted, indicating room for improvement in hygiene. Despite these issues, the staff's helpfulness and the overall strategic location with access to public amenities are often appreciated, contributing positively to the overall experience.
Staff
However, not all feedback was positive. Some guests reported encounters with front desk staff described as having bad attitudes, being unfriendly or arrogant and even accusations of misconduct such as breaking property. These negative interactions seem to contrast sharply with the otherwise friendly and helpful staff mentioned by other reviewers.
In summary, while the hotel generally receives compliments for its helpful and friendly staff, there are significant reports of negative experiences primarily associated with the front desk.
Wi-Fi
No, Double M Hotel @ Kl Sentral doesn't have any pool.
No, a spa isn't available at Double M Hotel @ Kl Sentral.
No, Double M Hotel @ Kl Sentral doesn't allow dogs.
Yes, parking facilities are available at Double M Hotel @ Kl Sentral.
No, Double M Hotel @ Kl Sentral doesn't have a gym.
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