Hotel Grand Continental Kuala Terengganu
Kuala Terengganu
5.33694500,
103.14046100
,
Lot 004023, Jalan Sultan Zainal Abidin, Daerah 8
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Summary of reviewsHotel Grand Continental Kuala Terengganu boasts a prime central location, offering easy access to notable attractions, including Pasar Payang, KTCC Mall and the Terengganu Drawbridge. Its proximity to food stalls, convenience stores and restaurants allows guests to enjoy local cuisine effortlessly. The strategic city-center placement enhances the convenience and accessibility essential for a comfortable and enjoyable stay, making it a favored choice among guests.
The breakfast service is a highlight for many, featuring a diverse and delicious menu with early morning service at 6 AM. The staff's hospitality and the pleasant dining setup contribute positively to the experience. Some guests, however, suggest improvements in variety and temperature management of the food served. For dinner, the food receives praise for its taste and reasonable pricing, though there are noted areas for enhancement in variety and availability of advertised dishes.
Rooms at the hotel are spacious and comfortable, often appreciated for their ample bedding and scenic views of the drawbridge, city or sea. Despite the comfort and size, the cleanliness and maintenance of the rooms receive mixed reviews. While some rooms are clean and tidy, others show signs of wear, including dusty carpets and outdated furniture.
The overall cleanliness of the hotel is noted to need improvement with some areas criticized for dirty restrooms and signs of aging. However, select rooms do meet guest expectations for cleanliness.
Staff at the hotel generally receive positive remarks for their friendliness and helpfulness, particularly the receptionists and concierge services. There are, however, occasional criticisms regarding the professionalism and efficiency of the front desk staff, suggesting a need for more consistent training and management oversight.
The free wifi service has varied reviews. Although some guests find the connection fast and acceptable, others experience weak, unstable or intermittent signals with recommendations for upgrades and improvements.
The pool is appreciated by families for its spaciousness and warm water, though it's mentioned to be small and sometimes crowded. The availability of a kiddy pool is a bonus, but the lack of towels and limited facilities are areas needing attention.
Parking facilities are another area of concern with limited spaces and poorly maintained underground parking being common issues. The absence of a lift from the basement to the lobby adds to the inconvenience, particularly for guests with heavy luggage or mobility issues.
For families, the hotel provides an accommodating environment with spacious rooms suitable for a family of four and amenities that engage children. Despite occasional noise and some limitations, the hotel remains a comfortable and enjoyable option for family vacations.
Regarding the beds, guests appreciate the comfort and spaciousness of the beds and pillows, contributing to a pleasant night's sleep. However, maintenance issues such as dirty bedsheets and smelly mattresses are noted areas for improvement.
While the hotel is praised for its good maintenance, excellent views and great hospitality, there are remarks suggesting that the four-star rating might not fully align with some guests' expectations, especially regarding cleanliness and service standards. The hotel's prime location and convenience make it an excellent choice for business travelers with efficient check-in processes and suitable function rooms enhancing the overall stay.
Categories
The breakfast service is a highlight for many, featuring a diverse and delicious menu with early morning service at 6 AM. The staff's hospitality and the pleasant dining setup contribute positively to the experience. Some guests, however, suggest improvements in variety and temperature management of the food served. For dinner, the food receives praise for its taste and reasonable pricing, though there are noted areas for enhancement in variety and availability of advertised dishes.
Rooms at the hotel are spacious and comfortable, often appreciated for their ample bedding and scenic views of the drawbridge, city or sea. Despite the comfort and size, the cleanliness and maintenance of the rooms receive mixed reviews. While some rooms are clean and tidy, others show signs of wear, including dusty carpets and outdated furniture.
The overall cleanliness of the hotel is noted to need improvement with some areas criticized for dirty restrooms and signs of aging. However, select rooms do meet guest expectations for cleanliness.
Staff at the hotel generally receive positive remarks for their friendliness and helpfulness, particularly the receptionists and concierge services. There are, however, occasional criticisms regarding the professionalism and efficiency of the front desk staff, suggesting a need for more consistent training and management oversight.
The free wifi service has varied reviews. Although some guests find the connection fast and acceptable, others experience weak, unstable or intermittent signals with recommendations for upgrades and improvements.
The pool is appreciated by families for its spaciousness and warm water, though it's mentioned to be small and sometimes crowded. The availability of a kiddy pool is a bonus, but the lack of towels and limited facilities are areas needing attention.
Parking facilities are another area of concern with limited spaces and poorly maintained underground parking being common issues. The absence of a lift from the basement to the lobby adds to the inconvenience, particularly for guests with heavy luggage or mobility issues.
For families, the hotel provides an accommodating environment with spacious rooms suitable for a family of four and amenities that engage children. Despite occasional noise and some limitations, the hotel remains a comfortable and enjoyable option for family vacations.
Regarding the beds, guests appreciate the comfort and spaciousness of the beds and pillows, contributing to a pleasant night's sleep. However, maintenance issues such as dirty bedsheets and smelly mattresses are noted areas for improvement.
While the hotel is praised for its good maintenance, excellent views and great hospitality, there are remarks suggesting that the four-star rating might not fully align with some guests' expectations, especially regarding cleanliness and service standards. The hotel's prime location and convenience make it an excellent choice for business travelers with efficient check-in processes and suitable function rooms enhancing the overall stay.
Family Friendly Hotel
The hotel offers a family-friendly environment particularly suitable for vacationing with children. The rooms are spacious and can comfortably accommodate a family of four, making it an ideal choice for those traveling with kids. Families will find the large single beds perfect for their children and will appreciate the family rooms, which provide ample space for everyone.
Hotel with Swimming Pool
The hotel has a big and spacious pool, which is comfortable and has heated water. There is a kiddy pool specifically designed for younger guests.
Children's Pool Outdoor Pool
Business Hotel
Hotel Grand Continental offers versatile venues suitable for conferences, corporate meetings, and exhibitions. It provides a dedicated event team and the latest technology and facilities to meet event needs, including Redang Hall with a large capacity and flexible space.
Hotel with Parking
This hotel offers on-site secure undercover parking and valet parking, providing a high level of convenience and security for guests with vehicles. Free self-parking is also available.
Accessible Hotel
This hotel is listed among those with accessible or disabled facilities.
Hotel with Gym
This hotel includes a gym and a swimming pool, making it suitable for guests looking to maintain their fitness routine while traveling.
4-Star Hotel
This hotel is centrally located and within walking distance of the main attractions. Rooms include a sitting area, air conditioning, tea and coffee making facilities, Wi-Fi, a minibar, and private bathrooms.
Hotel with Children's Pool
The hotel includes a children's pool, referred to as a kiddy pool, as part of its swimming facilities, allowing younger guests to have their own dedicated area for splashing and playing.
Hotel for Honeymoon
Romantic Hotel
Hotel with Outdoor Pool
Guest Reviews
Hotel Grand Continental Kuala Terengganu is excellently positioned in the heart of Kuala Terengganu, offering guests convenient access to many notable attractions and facilities. Centrally located, the hotel is within walking distance to Pasar Payang, KTCC Mall and the iconic Terengganu Drawbridge, making it an ideal base for exploring the city. Guests appreciated the strategic placement of the hotel, which makes it easy to reach popular landmarks, eateries and shopping centers.
The proximity to food stalls, convenience stores and restaurants ensures that visitors can enjoy local cuisine and essentials without hassle. The hotel’s prime city center location also affords easy access to scenic views, including the captivating sight of the South China Sea and the Terengganu Drawbridge from some rooms. In essence, the Hotel Grand Continental Kuala Terengganu's strategic and city-center positioning has been a major plus for guests, offering the convenience and accessibility crucial for a comfortable and enjoyable stay.
At Hotel Grand Continental Kuala Terengganu, the breakfast experience seems to leave a varied impression on guests. Numerous reviewers noted the breakfast as good, delicious and with many choices, commending the diverse and constantly replenished menu. Many guests appreciated the locale-infused dishes, delicious food and early morning service at 6 AM. Staff hospitality and the nice dining setup also received favorable mentions.
However, some reviews point out areas needing improvement. Several guests found the breakfast options limited both in variety and in local culinary specialties. The breakfast area was frequently described as crowded and at times the food was served cold. A few reviewers were disappointed by the lack of iconic local dishes like Nasi Dagang and wished for more dessert options and other local foods. While some praise the comfort and simple nature of the food, others suggested that the variety and menu quality need enhancement.
In conclusion, while the breakfast buffet at Hotel Grand Continental Kuala Terengganu has its highlights with delicious options and friendly service, there is notable feedback suggesting a need for greater variety and better management of food temperatures to further satisfy guest expectations.
Hotel Grand Continental Kuala Terengganu's dinner offerings receive a mixed reception from its guests. Many commend the delicious food and praise the chef and crew for their efforts. The room service meals are also noted for being reasonably priced and maintaining good quality. However, some guests express disappointment with the limited food selection and lack of variety, which impacts their overall dining experience. While affordability and taste are strong points, improvements could be made in terms of the availability of certain advertised meals and the variety of desserts. Overall, the culinary experience at this hotel receives positive remarks with room for enhancements.
Hotel Grand Continental Kuala Terengganu offers spacious and comfortable rooms, receiving praise for their generous size and roominess. Many guests highlighted that the rooms include ample bedding, such as large single beds and king-size beds and plenty of pillows, making for a comfortable stay. The cleanliness of the rooms received mixed reviews with several guests noting that rooms were clean and tidy, while others observed that some rooms felt old, dusty and had maintenance issues such as dirty floors, moldy toilets, lizard droppings and musty smells.
The view from the rooms is particularly appreciated with some rooms offering lovely views of the drawbridge, city or sea, enhancing the overall experience. Despite the clear advantages in size and comfort, guests indicated that the furniture and overall facilities are quite dated, mentioning old carpets and an 'old school' entry system.
The location of the hotel is noted to be particularly convenient, close to key attractions and eateries, providing guests with plenty of explorative opportunities nearby. Parking facilities are also appreciated, ensuring vehicles are protected from the harsh weather.
Overall, the hotel scores well on the key parameters of room size and views but would benefit from improved cleanliness and modernization of its interiors and amenities to meet contemporary standards.
Nestled in Kuala Terengganu, the Hotel Grand Continental has garnered a mixed reputation regarding the state of its beds. On a positive note, many guests have noted that the beds and pillows are generally comfortable, cozy and even spacious, making for a pleasant night's sleep. Some reviews specifically highlight the mattress comfort and the clean state of bedsheets in some rooms, contributing to an overall relaxing stay with beautiful scenic views from the room.
However, not all feedback has been flattering. Several guests mentioned issues such as dirty and stained bedsheets, smelly beds and the uncomfortable state of some mattresses and pillows. Complaints about beds needing replacement and issues with bed balance have also surfaced. The bedding is frequently described as old and in dire need of an upgrade or at least proper maintenance.
In summary, while the hotel does offer a comfortable sleep experience for many, consistent maintenance and cleanliness appear to be significant areas needing improvement to enhance guest satisfaction.
Hotel Grand Continental Kuala Terengganu receives mixed reviews concerning its cleanliness. Guests frequently highlight several areas for improvement, noting issues such as moldy restroom tiles, dusty carpets and outdated furniture. Bathrooms, in particular, have garnered substantial criticism with many reporting clogged sinks, dirty bathtubs and stained walls. A recurring theme is the presence of hair from previous occupants, along with reports of cockroaches and small insects.
However, not all feedback is negative. Some guests did appreciate that certain rooms were clean and comfortable, praising the hotel for its overall cleanliness and pleasant environment in select areas. The hotel evidently has the potential for a satisfying stay, but it would benefit from more consistent housekeeping and a significant refurbishment to address the aging facilities. The mixed experiences suggest that while there are clean and comfortable spaces within the hotel, there is a pressing need for improvements to meet all guest expectations fully.
Guests at the Hotel Grand Continental Kuala Terengganu had mixed experiences with the staff, but notable highlights center on the friendliness and helpfulness of many team members. Several reviews commend the staff for being nice, cooperative and hospitable, particularly highlighting the receptionists and concierge services. Some guests appreciated the efficient check-in process and the overall good customer service.
However, there were recurring issues regarding the professionalism and efficiency of the staff, especially at the front desk. Criticisms include unfriendly receptionists, slow check-in procedures and insufficient training. Guests mentioned that some reception staff were not attentive or welcoming, leading to a sense of poor hospitality. Housekeeping services had variances in execution, needing improvement in some cases.
Guests pointed out specific issues with staff coordination, noting a lack of communication and unfriendly attitudes from certain members. Despite these criticisms, the hotel's overall service quality received positive remarks, stressing the friendly demeanor of most staff members. The discrepancies suggest that while many staff members strive to provide excellent service, there may be a need for additional training and management oversight to ensure consistency.
The wifi service at Hotel Grand Continental Kuala Terengganu receives mixed feedback from guests. While some find the internet connection fast and the wifi speed acceptable, others report issues with a weak, unstable or intermittent signal. A recurring theme among the reviews is the need for improvements and upgrades, as the wifi is sometimes unavailable, unreliable or very slow, particularly during peak evening and early morning hours. Overall, the wifi could benefit from enhancements to provide a more consistent and dependable connection for all guests.
The pool at Hotel Grand Continental Kuala Terengganu receives mixed reviews from guests. Some highlights include a big and spacious pool, which is comfortable and has heated water – an excellent feature for families with small children. Additionally, there is a kiddy pool specifically designed for younger guests. However, the pool size is frequently mentioned as being small and can become quite crowded. There are also some comments about limited pool facilities and the absence of towels at the pool area. Despite these concerns, many guests still find the pool experience enjoyable, particularly for families.
The parking situation at Hotel Grand Continental Kuala Terengganu appears to be a common concern among guests. Many have noted that parking spaces are rather limited, often leading to issues finding an appropriate spot, especially during peak times. While there is free basement and underground parking available, these areas are poorly lit and not well-maintained with some even describing them as smelly and in bad shape.
The lack of a lift from the basement to the lobby further complicates matters, making it inconvenient for those with heavy luggage or mobility issues. Moreover, instances of illegal parking by outsiders have also been reported. Guests who could not find a spot within the hotel premises sometimes had to resort to parking outside, which occasionally required additional payment to the local council. Others mentioned the frustration of having to park at a distant location and walk back to the hotel.
On the positive side, some guests have found parking around the hotel manageable and appreciate the availability of nearby spaces when the hotel's own parking is full. Those traveling outside of peak seasons may not face as much difficulty. Additionally, the hotel staff are occasionally noted as helpful, such as accommodating special parking needs to assist elderly or disabled guests in front of the lobby.
Overall, while the hotel offers parking options, the limited space and maintenance issues suggest a need for improvement to enhance guest satisfaction.
Hotel Grand Continental Kuala Terengganu offers a family-friendly environment particularly suitable for vacationing with children. The rooms are spacious and can comfortably accommodate a family of four, making it an ideal choice for those traveling with kids. Families will find the large single beds perfect for their children and will appreciate the family rooms, which provide ample space for everyone.
The hotel has features that are particularly engaging for young ones, such as family rooms and bathtubs that children find delightful. The convenience of easy access to facilities within the hotel adds to the comfort and enjoyment of staying there. However, it should be noted that the parents' rooms are neither attached nor adjacent, which may be a consideration for some.
While the hotel is generally suitable for family vacations and caters well to both children and elderly parents, it does tend to get a bit noisy with the frequent presence of other families. Despite some minor limitations like occasional noise and size constraints, it remains a comfortable and enjoyable destination for families looking for a pleasant stay with engaging activities for kids.
Hotel Grand Continental Kuala Terengganu receives praise for its good maintenance, excellent views and great hospitality. Guests frequently commend the helpful and friendly staff and appreciate the clean and spacious rooms, which contribute to an overall enjoyable stay. The hotel's well-maintained condition also adds to the satisfaction of many visitors. However, some guests express disappointment with the four-star rating, highlighting that they expected higher standards of cleanliness and service. Additionally, the buffet food is described as just okay and some feel that the hotel is not worth the price and doesn't live up to its four-star advertisement.
Hotel Grand Continental Kuala Terengganu is highly regarded for its convenience and accessibility, making it an excellent choice for business travelers. Guests appreciated the hotel's prime location, which is within convenient walking distance to central tourist areas and nearby Pasar Payang, offering both leisure and business opportunities. The check-in process is often highlighted for being super fast and efficient, allowing guests to settle in quickly.
The hotel is also praised for its good breakfast options and courteous staff, contributing to an overall pleasant stay. Business travelers will find the function rooms suitable and the facilities decent, meeting basic professional needs. Furthermore, the hotel offers good value for money with rates that are favorable for those traveling on business. Overall, the Hotel Grand Continental Kuala Terengganu presents a practical and satisfactory option for business purposes.
Hotel Grand Continental Kuala Terengganu offers a convenient location, easily accessible to notable tourist attractions and the famous drawbridge. The hotel's position within walking distance to a renowned mall and nearby eateries provides additional convenience for guests. The rooms are described as spacious with spectacular views and the covered parking spaces further enhance accessibility. Additionally, its central location and proximity to famous landmarks make it simple for guests to explore the city. Despite some areas needing improvement, such as the accessibility to the coffee house for older individuals and the unavailability of early check-in, overall, the hotel is easy to access and navigate, ensuring a comfortable stay for visitors.
Hotel Grand Continental Kuala Terengganu offers spacious rooms ideal for families, providing comfort for a family of four with children. The hotel features a children's pool area that has received mixed feedback. On the positive side, the pool is highlighted as a great spot for small children and conveniently close to the accommodations. However, some reviews mention that the children's pool is very small and a crack at the bottom of the baby swimming pool poses a potential safety concern. Despite this, the hotel's overall environment is considered good for family stays.
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Location
The proximity to food stalls, convenience stores and restaurants ensures that visitors can enjoy local cuisine and essentials without hassle. The hotel’s prime city center location also affords easy access to scenic views, including the captivating sight of the South China Sea and the Terengganu Drawbridge from some rooms. In essence, the Hotel Grand Continental Kuala Terengganu's strategic and city-center positioning has been a major plus for guests, offering the convenience and accessibility crucial for a comfortable and enjoyable stay.
Breakfast
However, some reviews point out areas needing improvement. Several guests found the breakfast options limited both in variety and in local culinary specialties. The breakfast area was frequently described as crowded and at times the food was served cold. A few reviewers were disappointed by the lack of iconic local dishes like Nasi Dagang and wished for more dessert options and other local foods. While some praise the comfort and simple nature of the food, others suggested that the variety and menu quality need enhancement.
In conclusion, while the breakfast buffet at Hotel Grand Continental Kuala Terengganu has its highlights with delicious options and friendly service, there is notable feedback suggesting a need for greater variety and better management of food temperatures to further satisfy guest expectations.
Dinner
Rooms
The view from the rooms is particularly appreciated with some rooms offering lovely views of the drawbridge, city or sea, enhancing the overall experience. Despite the clear advantages in size and comfort, guests indicated that the furniture and overall facilities are quite dated, mentioning old carpets and an 'old school' entry system.
The location of the hotel is noted to be particularly convenient, close to key attractions and eateries, providing guests with plenty of explorative opportunities nearby. Parking facilities are also appreciated, ensuring vehicles are protected from the harsh weather.
Overall, the hotel scores well on the key parameters of room size and views but would benefit from improved cleanliness and modernization of its interiors and amenities to meet contemporary standards.
Beds
However, not all feedback has been flattering. Several guests mentioned issues such as dirty and stained bedsheets, smelly beds and the uncomfortable state of some mattresses and pillows. Complaints about beds needing replacement and issues with bed balance have also surfaced. The bedding is frequently described as old and in dire need of an upgrade or at least proper maintenance.
In summary, while the hotel does offer a comfortable sleep experience for many, consistent maintenance and cleanliness appear to be significant areas needing improvement to enhance guest satisfaction.
Cleanliness
However, not all feedback is negative. Some guests did appreciate that certain rooms were clean and comfortable, praising the hotel for its overall cleanliness and pleasant environment in select areas. The hotel evidently has the potential for a satisfying stay, but it would benefit from more consistent housekeeping and a significant refurbishment to address the aging facilities. The mixed experiences suggest that while there are clean and comfortable spaces within the hotel, there is a pressing need for improvements to meet all guest expectations fully.
Staff
However, there were recurring issues regarding the professionalism and efficiency of the staff, especially at the front desk. Criticisms include unfriendly receptionists, slow check-in procedures and insufficient training. Guests mentioned that some reception staff were not attentive or welcoming, leading to a sense of poor hospitality. Housekeeping services had variances in execution, needing improvement in some cases.
Guests pointed out specific issues with staff coordination, noting a lack of communication and unfriendly attitudes from certain members. Despite these criticisms, the hotel's overall service quality received positive remarks, stressing the friendly demeanor of most staff members. The discrepancies suggest that while many staff members strive to provide excellent service, there may be a need for additional training and management oversight to ensure consistency.
Wi-Fi
Pool
Parking
The lack of a lift from the basement to the lobby further complicates matters, making it inconvenient for those with heavy luggage or mobility issues. Moreover, instances of illegal parking by outsiders have also been reported. Guests who could not find a spot within the hotel premises sometimes had to resort to parking outside, which occasionally required additional payment to the local council. Others mentioned the frustration of having to park at a distant location and walk back to the hotel.
On the positive side, some guests have found parking around the hotel manageable and appreciate the availability of nearby spaces when the hotel's own parking is full. Those traveling outside of peak seasons may not face as much difficulty. Additionally, the hotel staff are occasionally noted as helpful, such as accommodating special parking needs to assist elderly or disabled guests in front of the lobby.
Overall, while the hotel offers parking options, the limited space and maintenance issues suggest a need for improvement to enhance guest satisfaction.
Family
The hotel has features that are particularly engaging for young ones, such as family rooms and bathtubs that children find delightful. The convenience of easy access to facilities within the hotel adds to the comfort and enjoyment of staying there. However, it should be noted that the parents' rooms are neither attached nor adjacent, which may be a consideration for some.
While the hotel is generally suitable for family vacations and caters well to both children and elderly parents, it does tend to get a bit noisy with the frequent presence of other families. Despite some minor limitations like occasional noise and size constraints, it remains a comfortable and enjoyable destination for families looking for a pleasant stay with engaging activities for kids.
4 Star
Business
The hotel is also praised for its good breakfast options and courteous staff, contributing to an overall pleasant stay. Business travelers will find the function rooms suitable and the facilities decent, meeting basic professional needs. Furthermore, the hotel offers good value for money with rates that are favorable for those traveling on business. Overall, the Hotel Grand Continental Kuala Terengganu presents a practical and satisfactory option for business purposes.
Accessible
Children's Pool
Yes, Hotel Grand Continental Kuala Terengganu has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Hotel Grand Continental Kuala Terengganu.
No, Hotel Grand Continental Kuala Terengganu doesn't allow dogs.
Yes, parking facilities are available at Hotel Grand Continental Kuala Terengganu.
Yes, Hotel Grand Continental Kuala Terengganu has a gym.
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