Primula Beach Hotel

Kuala Terengganu 5.32835600, 103.15000900 , Jalan Persinggahan (Show on Map)
7.2
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsPrimula Beach Hotel enjoys a prime location in Kuala Terengganu, providing guests with convenient access to shopping malls, restaurants and the picturesque Batu Buruk beach. This strategic positioning makes it an ideal choice for visitors who wish to explore the town, relax by the sea or indulge in local dining. Ample parking facilities further enhance the hotel's accessibility and convenience.

The hotel's breakfast offerings receive a mix of feedback with many guests praising the delicious local dishes like Nasi Dagang and Nasi Lemak. The breakfast environment is generally well-received, though some guests feel that there's a need for more variety, particularly in Western dishes. Despite some criticisms of the breakfast spread, the overall sentiment is positive with many guests finding the breakfast experience enjoyable.

Accommodation at Primula Beach Hotel includes a range of rooms, some newly renovated, which are appreciated for their spaciousness and cleanliness. Many rooms offer beautiful views, adding to the guests' experience. While the classic design and older furnishings are seen as charming by some, others note that certain aspects of the rooms and facilities could benefit from updates and better maintenance.

The cleanliness of the hotel is generally good, although inconsistencies are noted. Some guests point out issues such as dusty headboards and outdated furniture. Despite these concerns, the hotel's location and friendly staff continue to make it a practical choice for visitors. Room service is highlighted for its promptness and quality, contributing positively to the overall guest experience.

Staff at Primula Beach Hotel receive mixed reviews. While many guests commend their friendliness, cheerfulness and helpfulness, particularly highlighting individuals like Sabri, others believe there is room for improvement in service consistency and customer care. Instances where basic items had to be requested and some unfriendly reception staff, suggest areas for enhancement in hospitality training.

The pool at Primula Beach Hotel caters mainly to families with young children with its smaller size and shallower depth being less ideal for adults seeking a deeper swim. Concerns about cleanliness and maintenance of the pool are noted, but the overall ambience and friendly staff add to the positive aspects of the hotel.

Proximity to Batu Buruk beach is a significant advantage, offering guests stunning views and easy access to beachside relaxation and dining options. While the beach can occasionally be dirty and lacks privacy due to public access, its vibrant atmosphere and strategic location near urban amenities make it an attractive feature of the hotel.

Lastly, parking at the hotel is generally appreciated for its convenience and availability, though there are occasional issues with limited spots and suggestions for better roofing to protect vehicles and guests from rain.

In summary, Primula Beach Hotel stands out for its excellent location, varied breakfast options, spacious rooms and friendly staff. Despite areas needing improvement in cleanliness and maintenance, it remains a highly accessible and welcoming accommodation option in Kuala Terengganu.
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Categories
Beachfront Hotel
Located in Kuala Terengganu, this hotel offers rooms with garden or ocean views and is just a few steps from its private beach. It features three dining options, an outdoor pool, and a shopping arcade.

Hotel near The Beach
Located directly on Batu Burok Beach, this hotel offers immediate beach access. It features a range of amenities suitable for beachgoers, including an outdoor pool and a restaurant with sea views.

Hotel for Honeymoon
This hotel offers a beachfront location and has a newly renovated swimming pool area. It also provides spa services, making it a relaxing option for honeymooners.

Hotel with Spa
This hotel features a spa offering various treatments, an outdoor pool, and a beachfront location. Its spa provides a convenient option for relaxation while enjoying the coastal scenery.

Hotel with Swimming Pool
The hotel boasts a nice and inviting pool, which is often described as being more suited for children. It is a suitable spot for kids to enjoy with families.

  Pool Water Slide    Outdoor Pool  


Business Hotel
This beachfront hotel provides comprehensive meeting and event spaces equipped for business travelers. It is strategically located near the city center and offers amenities such as a business center, tour desk, and free shuttle service to Terengganu City.

Hotel with Parking
This hotel offers parking and is located near Batu Buruk Beach. It is a popular choice for beach access and convenience.

Hotel with Gym
This hotel offers a mini gym, a landscaped swimming pool with a slide, and beachfront access, providing a variety of options for exercise and relaxation.

4-Star Hotel
Located along the beach, this hotel provides guests with stunning sea views and easy access to the shore. It features comfortable rooms, a swimming pool, and dining options, making it a great choice for a relaxing beach vacation.

Hotel with Outdoor Pool
Situated along the beach, this hotel boasts an outdoor pool with ocean views, combining relaxation with convenient access to local attractions.

Romantic Hotel

Hotel with Pool Water Slide

Room Types
Deluxe Room Offering views of the ocean, this spacious room features free Wi-Fi access.

Standard Double Room The air-conditioned double room provides a flat-screen TV, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

Standard Twin Room The air-conditioned twin room offers a flat-screen TV, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 2 beds.

Queen Suite The spacious air-conditioned suite provides a flat-screen TV, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit offers 1 bed.

Primula Suite The suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The spacious air-conditioned suite offers a flat-screen TV, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit has 1 bed.

Executive Suite The spacious air-conditioned suite offers a flat-screen TV, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Premier Deluxe Room The spacious air-conditioned twin/double room features a flat-screen TV, soundproof walls, a minibar, a tea and coffee maker as well as pool views.

Executive Suite The spacious suite features air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV. The unit has 1 bed.

Queen Room with Sea View The spacious double room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV. The unit offers 1 bed.

Deluxe King Room The spacious air-conditioned double room offers a flat-screen TV, soundproof walls, a minibar and a tea and coffee maker. The unit offers 1 bed.

Guest Reviews
7.2
Good
Location
Primula Beach Hotel boasts a prime location in Kuala Terengganu, making it an ideal choice for travelers seeking convenience and accessibility. Nestled near the shopping mall, the hotel provides easy access to an array of restaurants and shopping venues. Its proximity to the beautiful Batu Buruk beach offers guests breathtaking views and the opportunity to enjoy sun-soaked days by the sea.

The hotel is strategically situated, providing swift travel to various attractions and the city center. Guests appreciate its closeness to the drawbridge and KTCC Mall, which enhances the overall convenience of the location. Whether visitors are looking to explore the town, relax on the beach or enjoy local dining options, the hotel's location makes it a suitable and highly accessible option. With ample parking and easy travel routes, the Primula Beach Hotel stands out as a well-situated accommodation in Kuala Terengganu.

Breakfast
Primula Beach Hotel receives mixed feedback regarding its breakfast offerings with a considerable share of positive remarks. Many guests note that the breakfast is very good and delicious with specific praise for the local Nasi Dagang and Nasi Lemak dishes. The environment for breakfast receives positive mentions as well, described as good and nice.

Various reviews highlight the variety and tastefulness of the breakfast menu, though some guests feel that there could be more options, particularly in terms of Western dishes. While the breakfast is often described as fantastic and awesome, a few guests mention that it lacks variety and can be somewhat bland.

It is worth noting that not all stays include breakfast and for some guests, the additional cost for breakfast seems a bit high compared to the offerings and facilities. Despite these criticisms, the overall sentiment leans positive with numerous guests finding the breakfast experience at Primula Beach Hotel enjoyable and satisfactory.

Rooms
Primula Beach Hotel offers a variety of rooms, some of which are newly renovated and very clean, featuring modern amenities and beautiful views, particularly overlooking the beach and the Kuala Terengganu Mall. Guests appreciate the spaciousness and cleanliness of many rooms with some even highlighting the provision of items like sejadah. Proximity to KTCC Mall and ample parking areas add convenience to the experience.

The classic design of some rooms, even though a bit outdated, adds a charming touch that fits the hotel's style and price point. Although the appearance of some furnishings is older, they are generally seen as fitting for the hotel's ambiance. However, the condition of certain rooms and facilities has room for improvement with issues like dust, old furniture, non-functioning showers and occasional unpleasant smells being noted.

Despite being advertised as a beach hotel, there are no beach facilities available directly at the hotel. Overall, while some rooms may require updates to meet 4-star expectations, many guests find their stays comfortable and enjoyable due to the spacious layouts and convenient location.

Cleanliness
Primula Beach Hotel offers clean and comfortable rooms that many guests find to be good value for money. The staff are noted for their cheerful demeanor, enhancing the overall guest experience. However, the hotel shows signs of aging and would benefit from refurbishments. The furniture, along with some of the facilities, appears run-down and outdated.

While the rooms are generally described as clean, there are inconsistencies in this regard. Some guests reported issues such as dust-covered headboards, dirty floors and small bathrooms. The musty smell in the rooms and maintenance issues like broken sliding doors and rusty shower pipes detract from the experience. Moreover, the cleanliness of the toilets and fridges has been flagged for needing improvement.

Despite these aspects, the hotel is conveniently located near the town, making it a practical choice for some travelers. The air conditioning can be too cold for comfort and there have been reports of ants in the rooms. The pool, which is described as old and dirty, is set to be removed, which may address some concerns.

In terms of amenities, the hotel falls short with insufficient toiletries and the absence of face towels. Despite these issues, room service receives positive feedback for being prompt and providing good food. Overall, although the hotel has several areas needing attention, its location and friendly staff are positive points for potential guests.

Staff
Primula Beach Hotel has garnered mixed feedback about its staff, though a significant number of guests have positive experiences to share. Many visitors commend the staff for being friendly, cheerful and helpful with special mentions for individuals like Sabri. Guests appreciated the location of the hotel near the beach and the overall pleasant demeanor of the staff, who were described as responsive, informative and attentive.

However, there are critiques as well. Some guests felt the service could improve, particularly noting that basic items like toilet paper and face tissues had to be requested rather than provided proactively. The reception staff, in particular, drew criticism for their lack of friendliness and smiling with suggestions that additional customer service training might be beneficial. While some found the hospitality to be among the best they’ve encountered, others experienced a level of service that left them feeling like a bother, pointing to inconsistency in the staff's approach to customer care. Overall, while many staff interactions were positive, there is room for improvement in ensuring a consistently high standard of service for all guests.

Pool
Primula Beach Hotel offers a pool experience that has received mixed reviews from its guests. While the hotel boasts a generally nice and inviting pool, it is often described as being more suited for children with frequent use as a playground, particularly in the mornings and evenings. Families have found it a suitable spot for their kids to enjoy with some children reportedly loving their time in the pool.

The pool's size and depth are noted to be on the smaller and shallower side, which might be limiting for adults looking for a deeper swim. Additionally, the pool faces issues with cleanliness and maintenance with several guests mentioning that it appears poorly maintained with some instances of the water being quite dirty. Despite these concerns, the hotel's staff is friendly and the hotel's ambiance is appreciated by many. However, the pool's openness and the need for upgrades have been highlighted as areas for improvement.

Overall, the pool at Primula Beach Hotel seems to be more appealing for families with young children with a need for better maintenance and upgrades to enhance the experience for all guests.

Beach
Primula Beach Hotel offers an exceptional location close to the beautiful Batu Buruk beach, providing guests with convenient beachfront access and stunning beach scenery. Many eateries are situated near the beachfront, giving visitors plenty of dining options within walking distance. The friendly and smiling staff contribute positively to the overall experience, making it a welcoming place to stay.

However, some reviews noted that the beach could occasionally be dirty and lacks privacy, as it is accessible to the public. Nevertheless, the proximity to both the beach and the city makes it a strategically advantageous spot for travelers looking to enjoy the seaside while also having easy access to urban amenities. Swimming opportunities are available along the beach and the presence of numerous vendors connected to Batu Buruk beach enhances the vibrant local atmosphere.

Parking
Primula Beach Hotel offers a mix of parking experiences for its guests. Many reviewers noted that the hotel provides ample and free parking options, adding to the overall convenience of their stay. Some even managed to secure parking spots right in front of the lobby, enhancing ease of access. However, there are mentions of parking being quite limited at times, particularly in front of the hotel and some guests found nearby parking lots often full. A suggestion for improvement was the need for proper roofing to protect vehicles and customers from rain. Overall, while parking availability can be inconsistent, the hotel's efforts to provide free and convenient parking are appreciated by many guests.


Yes, Primula Beach Hotel has pool(s) that belong to one or more of the following categories: Pool Water Slide, Outdoor Pool.

Yes, a spa is available at Primula Beach Hotel.

No, Primula Beach Hotel doesn't allow dogs.

Yes, parking facilities are available at Primula Beach Hotel.

Yes, Primula Beach Hotel has a gym.

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