Impiana by Roxy Hotel has been well-received for its strategic location, offering both convenience and tranquility to its guests. Situated near the vibrant town and a short drive from the airport, the hotel provides easy access to city attractions, shopping malls, and restaurants. This makes it an appealing choice for those eager to explore, while still being slightly removed from the city's hustle. Culinary enthusiasts can enjoy nearby food stalls, adding to the location's appeal. The hotel's friendly staff and pleasant ambiance enhance the overall experience.
Breakfast at the hotel, although described as generally good and delicious with favorites like Noosa Laksa and Mee Kolok, has room for improvement. Guests have appreciated the omelet station and coffee offerings, but have noted limited variety in the buffet, expressing a desire for more diverse options to cater to different palates, especially for longer stays.
The hotel rooms are praised for their spaciousness, cleanliness, and modern amenities such as smart TVs and Wi-Fi. Balconies in several rooms add to the charm, making the accommodations an inviting retreat. Despite some minor issues with parking, room lighting, and occasional odors, the overall atmosphere is cozy and modern, offering excellent new facilities for a comfortable stay in Kuching. Cleanliness has received mixed remarks, with certain areas like bathrooms needing more consistent attention, but the attentive staff offer hope for improvements.
Exceptional staff service is a hallmark of Impiana by Roxy Hotel, frequently highlighted by guests for their attentiveness, friendliness, and problem-solving skills. The hotel ambiance is further elevated by the newly-refurbished building and welcoming terrace, yet it is the staff who genuinely enhance the guest experience.
For families, the hotel offers spacious accommodations with the flexibility of an additional sofa bed, making it particularly suitable for small families with children. The staff's engaging demeanor contributes to a family-friendly atmosphere, complemented by a solid breakfast to start the day. Minor suggestions include additional electric sockets, but overall, the hotel provides excellent value for families, especially those visiting nearby hospitals.
The beds at Impiana by Roxy Hotel are well-regarded for their comfort, with quality mattresses, pillows, and sheets ensuring a restful sleep. Although rare issues like rough bedsheets or unchanged bedding have been noted, the consensus remains that the bedding offers a satisfying sleep experience.
Categories
Family
Honeymoon
Free Wi-Fi
Parking
Room Types
Deluxe Double RoomThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bidet. This double room features a safe deposit box, a flat-screen TV with cable channels and city views. The unit has 1 bed.
Deluxe Twin RoomOffering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The twin room offers air conditioning, a tea and coffee maker, a safe deposit box, a flat-screen TV with cable channels, as well as city views. The unit offers 2 beds.
Deluxe Triple RoomOffering free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The triple room offers air conditioning, a tea and coffee maker, a safe deposit box, a flat-screen TV with cable channels, as well as city views. The unit offers 2 beds.
One-Bedroom ApartmentThis apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The fully equipped kitchenette features a refrigerator, kitchenware and a microwave. The apartment offers air conditioning, a tea and coffee maker, a safe deposit box, a flat-screen TV with cable channels, as well as city views. The unit offers 2 beds.
Two-Bedroom ApartmentThis spacious apartment comprises 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and free toiletries. The fully equipped kitchenette features a refrigerator, kitchenware and a microwave. The apartment provides air conditioning, a tea and coffee maker, a safe deposit box, a flat-screen TV with cable channels, as well as city views. The unit offers 3 beds.
Deluxe Double Room with BalconyThe spacious double room offers air conditioning, a tea and coffee maker, a balcony with city views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Deluxe Single Room with BalconyFeaturing free toiletries and bathrobes, this single room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. Boasting a balcony with city views, this single room also features air conditioning and a flat-screen TV with cable channels. The unit has 1 bed.
Duplex ApartmentThis apartment comprises 1 living room, 1 separate bedroom and 2 bathrooms with a walk-in shower and free toiletries. The apartment's kitchenette, which features kitchenware and a microwave, is available for cooking and storing food. The apartment provides air conditioning, a tea and coffee maker, a safe deposit box, a flat-screen TV with cable channels, as well as city views. The unit offers 2 beds.
Suite with BalconyThis suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Featuring a balcony with city views, this suite also offers air conditioning and a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.0
Very Good
Review Summaries
Summarized by AI
Location
Impiana by Roxy Hotel stands out for its strategically convenient location that offers guests a harmonious balance between accessibility and tranquility. Nestled near the vibrant town and just a short journey from the airport, it provides easy access to various city attractions, making it particularly appealing to travelers eager for exploration. The hotel is comfortably situated within proximity to shopping malls and restaurants, giving visitors plenty of options for dining and entertainment. The location also caters to those preferring a quieter stay, slightly removed from the city's busy hustle and bustle, and close to essential facilities like a hospital. Despite some feedback noting the distance from the very heart of the city, reaching the center remains manageable within ten minutes by a Grab taxi. Notably, the setting includes nearby food stalls, enhancing its appeal for culinary enthusiasts looking to taste local delights. The positive comments about the hotel extend beyond its geographical advantages, highlighting friendly staff, a pleasant vibe, and a well-designed reception area that leave a lasting impression on guests.
Breakfast
At Impiana by Roxy Hotel, breakfast receives a mix of praise and constructive feedback from guests. The buffet-style breakfast is often described as good and delicious, with some enjoyable dishes like Noosa Laksa and Mee Kolok drawing commendations. Guests appreciate certain aspects such as the omelet station and the selection of bread spreads including peanut butter and honey. The presence of a coffee machine seems to be a nice addition, elevating the morning experience.
Despite these positive notes, many guests point out the limited variety in the buffet offerings. While there are some options available, the breakfast menu lacks consistency in diversity and often repeats the same items daily. Guests express a desire for more variety, suggesting additions such as noodles or rice to enhance the selection. For those staying several nights, the repetitive nature of the menu becomes apparent, impacting overall satisfaction.
Staff interactions are mostly friendly, though there have been instances of grumpiness, particularly at the omelet station. The overall presentation of the breakfast could benefit from improvements, as some guests mention issues with cold dishes and insufficient replenishment. Though considered modest by many, the breakfast generally meets expectations given the price point, making it acceptable for short stays. However, there is room for enhancement, encouraging the hotel to expand and enrich its breakfast offerings to cater to diverse palates and preferences.
Rooms
Impiana by Roxy Hotel offers guests a truly spacious and comfortable stay in a modern setting. The rooms are consistently described as large, clean, and well-maintained, providing ample space for relaxation with furnishings that appeal to contemporary tastes. Many guests appreciate the comfortable beds and the modern amenities available, such as smart TVs and smooth Wi-Fi, which enhance the overall experience.
The presence of balconies in several rooms adds a pleasant touch, and the double queen room is especially noted for its excellent size and cleanliness. The hotel’s newly renovated interiors and design make it stand out, while attentive and friendly staff contribute positively to guests' experiences, even going so far as to assist with personal mishaps.
Located conveniently, Impiana by Roxy Hotel is within reach of Kuching's attractions, making it a great choice for those looking to explore the city. While some reviews mention parking difficulties and minor issues with room lighting and occasional odors, these do not overshadow the overall positive feedback. The hotel also features a cozy atmosphere, and its modern and affordable standards make it a desirable option for travelers.
Ultimately, for those seeking spacious, clean, and well-designed accommodations in Kuching, this hotel proves to be a reliable choice with a real emphasis on guest comfort and new facilities.
Beds
The beds at Impiana by Roxy Hotel consistently receive positive feedback from guests, often described as very comfortable, contributing to a pleasant sleep experience. Many guests appreciated the quality of the mattress, pillows, and sheets, which added to the overall comfort of their stay. The rooms are noted as being spacious and clean, enhancing the comfort provided by the bedding. However, a minor issue was noted with the bedsheets being a little rough on one occasion, and there was an instance where the bedding had not been changed between guests. Despite these isolated concerns, the overall consensus is that the beds at the hotel provide a restful and satisfying sleep experience.
Cleanliness
Impiana by Roxy Hotel, a relatively new establishment, has garnered diverse remarks regarding its cleanliness, particularly in the guest rooms and bathrooms. While there are mentions of rooms being kept clean and attentive staff enhancing the experience, recurring concerns highlight areas in need of significant improvement. The bathrooms appear to be the most critical point, with guests noting issues such as dirt, presence of hair, and unpleasant odors. Some reviews pointed out superficial cleanliness, with dust and stains affecting the overall appearance. While the hotel shows a potential for better upkeep due to its newness, current reports suggest inconsistent cleaning standards, impacting guest satisfaction. Attentive service is reported, offering hope for potential enhancements in cleanliness standards.
Staff
The reviews of Impiana by Roxy Hotel consistently highlight the exceptional quality of the hotel staff. Guests frequently describe the staff as attentive, friendly, and helpful, making the experience comfortable and welcoming from check-in to check-out. The front desk personnel are often praised for their efficiency and kindness, with guests noting their willingness to assist with any issues, including quick problem-solving and even retrieving lost items. The hotel's ambiance is enhanced by the newly-refurbished building and a nice terrace, yet the standout feature remains the staff's genuine hospitality. Whether ensuring a smooth vegetarian dining experience or simply providing an upgrade to enhance a stay, the team at Impiana by Roxy Hotel proves to be both accommodating and engaging, truly setting a high standard for guest service.
Family
Impiana by Roxy Hotel is an ideal choice for small families seeking comfort and convenience during their travels. The accommodations are notably spacious, offering cozy settings that are perfect for families of three. One of the standout features is the extra sofa that can be converted into a bed, providing flexibility and comfort for families with a young child. The hotel is particularly well-suited to families with active children, thanks to its large apartment-style rooms that facilitate self-catering, allowing parents to cater to their family's needs easily.
Guests have highlighted the hotel's engaging staff, who are always ready with a smile and eager to assist, enhancing the overall family-friendly atmosphere. The facilities are well-maintained, and the hotel offers a good breakfast buffet, making mornings stress-free and providing a solid start to the day. While the hotel has plenty to offer, some guests suggest that additional electric sockets in both the toilet and room would be beneficial for families. Beyond this minor suggestion, Impiana by Roxy Hotel provides excellent value for families and is especially convenient for those visiting nearby hospitals.
FAQ
No, Impiana by Roxy Hotel doesn't have any pool.
No, a spa isn't available at Impiana by Roxy Hotel.
No, Impiana by Roxy Hotel doesn't allow dogs.
Yes, parking facilities are available at Impiana by Roxy Hotel.
