UCSI Hotel Kuching
Kuching
1.56491500,
110.40531400
,
Lot 2864, Block 7, Muara Tebas Land District, Isthmus Tanjong Seberang Pending Point, Sejingkat,
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Summary of reviewsUCSI Hotel Kuching generally garners positive reviews for its strategic location, especially for visitors attending events at the nearby convention center, owing to its close proximity and the convenience of walking to the venue. Guests also appreciate the serene views from their windows, further enhancing their experience. However, its distance from the town center and major attractions like the Kuching waterfront could be a downside for those looking to explore the city.
The breakfast buffet at the hotel offers a wide selection with a stunning view, which some guests appreciate. However, there are notable concerns regarding food temperature, variety and timely refilling of dishes, suggesting that the breakfast experience could use significant improvements.
Rooms at UCSI Hotel Kuching are praised for their cleanliness, spaciousness and comfort. Guests particularly enjoy the large rooms and bathrooms, comfortable beds and cozy ambiance of the lobby. The hotel also boasts a well-maintained swimming pool with great views. Some minor complaints include issues with tile work, occasional dirty bed linens and bathtub malfunctions, but these do not significantly detract from the overall positive feedback on the accommodations.
Cleanliness receives mixed reviews. While some guests commend the clean and spacious rooms, others report issues such as mildew smells, damp bedsheets, moldy grout and inadequately cleaned rooms and pool areas. These criticisms indicate a need for improved management and housekeeping standards.
Staff interactions also receive mixed feedback. Many guests find the staff friendly, helpful and accommodating, yet some have experienced disinterested and rude service, particularly from housekeeping and during the holiday season. Comments suggest that better training for student interns and employees might enhance the service quality.
The pool area is generally well-received with guests praising its beauty, peacefulness and the appealing infinity pool. The combination of the gym and pool is also appreciated. Minor drawbacks include the lack of loungers, chairs, towels and the early closure time at 7pm. Despite these small issues, the pool remains a largely positive feature of the hotel.
In summary, UCSI Hotel Kuching offers a convenient and comfortable stay, especially for those attending events at the nearby convention center. With spacious rooms, friendly staff and enjoyable amenities like the pool, it holds considerable appeal. Nevertheless, enhancements in breakfast service, cleanliness and staff training could further elevate the guest experience.
Categories
The breakfast buffet at the hotel offers a wide selection with a stunning view, which some guests appreciate. However, there are notable concerns regarding food temperature, variety and timely refilling of dishes, suggesting that the breakfast experience could use significant improvements.
Rooms at UCSI Hotel Kuching are praised for their cleanliness, spaciousness and comfort. Guests particularly enjoy the large rooms and bathrooms, comfortable beds and cozy ambiance of the lobby. The hotel also boasts a well-maintained swimming pool with great views. Some minor complaints include issues with tile work, occasional dirty bed linens and bathtub malfunctions, but these do not significantly detract from the overall positive feedback on the accommodations.
Cleanliness receives mixed reviews. While some guests commend the clean and spacious rooms, others report issues such as mildew smells, damp bedsheets, moldy grout and inadequately cleaned rooms and pool areas. These criticisms indicate a need for improved management and housekeeping standards.
Staff interactions also receive mixed feedback. Many guests find the staff friendly, helpful and accommodating, yet some have experienced disinterested and rude service, particularly from housekeeping and during the holiday season. Comments suggest that better training for student interns and employees might enhance the service quality.
The pool area is generally well-received with guests praising its beauty, peacefulness and the appealing infinity pool. The combination of the gym and pool is also appreciated. Minor drawbacks include the lack of loungers, chairs, towels and the early closure time at 7pm. Despite these small issues, the pool remains a largely positive feature of the hotel.
In summary, UCSI Hotel Kuching offers a convenient and comfortable stay, especially for those attending events at the nearby convention center. With spacious rooms, friendly staff and enjoyable amenities like the pool, it holds considerable appeal. Nevertheless, enhancements in breakfast service, cleanliness and staff training could further elevate the guest experience.
Accessible Hotel
Provides facilities for disabled guests. Ensures a comfortable and hassle-free stay with various services. Offers easy access to shopping landmarks.
Hotel with Gym
UCSI Hotel Kuching offers a spacious gym with state-of-the-art equipment and a relaxing sauna. It also features an infinity pool with views of the Sarawak River and Mount Santubong.
4-Star Hotel
UCSI Hotel Kuching provides a comfortable stay with air-conditioned rooms and free WiFi. It features a steam room and sauna facilities, enhancing the guest experience. The hotel is centrally located, making it convenient for exploring Kuching.
Hotel with Outdoor Pool
The hotel boasts an infinity pool that provides panoramic vistas of the Sarawak River and Mount Santubong. This feature enhances the swimming experience with scenic views.
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Guest Reviews
The UCSI Hotel Kuching boasts a location that garners positive reviews for its proximity to the nearby convention center, making it an ideal choice for conference attendees. Guests appreciate the convenience of being able to walk to the convention center within minutes, adding a layer of ease to their stay. Additionally, the view from the windows enhances the overall experience. However, it's worth noting that the hotel is situated quite far from the town area and major attractions like the Kuching waterfront. The geographical distance also means limited accessibility to shops and tourist spots. While the location might not be ideal for those looking to explore the city center, it serves well for visitors seeking a quiet stay for events near the convention center. The location is also suitable for trips to the park and cultural village.
The breakfast experience at UCSI Hotel Kuching receives mixed feedback from guests. On a positive note, the breakfast buffet offers a wide selection with plenty of options and the view from the breakfast area is great. Guests appreciate the variety, which includes the occasional delicious dish. However, many aspects need improvement. Several reviewers mention that the food is often cold, lacks variety and can be quite disappointing. Issues such as dishes not being refilled promptly and unappetizing items like cold scrambled eggs contribute to a perception of the breakfast not being worth the cost. Overall, while there are commendable aspects, the general sentiment suggests that the breakfast menu could benefit from significant enhancements.
UCSI Hotel Kuching offers guests a pleasant stay with its clean and spacious rooms, many of which provide a nice view of the river. The rooms are notably large with some guests highlighting the spaciousness of both the rooms and the bathrooms. Comfort seems to be a consistent theme with several reviews mentioning comfortable beds and overall room comfort.
The suite and general rooms are described as super comfortable and cozy. Even the lobby is spacious, adding to the welcoming atmosphere of the hotel. Facilities are in good condition, further enhancing the comfort of the stay. The hotel also features a nice-sized swimming pool that offers a great view.
However, it’s worth noting that there were a few critiques regarding specific details. Some guests felt the room interiors seemed cheap due to the tile work and there were occasional mentions of dirty bed and pillows, as well as bathtub malfunctions. Despite these minor setbacks, the overall feedback favors the cleanliness, comfort and spaciousness of UCSI Hotel Kuching’s accommodations.
UCSI Hotel Kuching receives mixed feedback regarding its cleanliness. On the positive side, some guests appreciate that the rooms are clean and spacious, providing a comfortable stay. Additionally, the clean area and calming view add to the overall ambiance appreciated by visitors.
However, there are significant concerns that overshadow these positive aspects. Many reviews note issues such as pervasive smells of mildew, damp bedsheets and moldy grout in bathrooms. Guests have pointed out that rooms were not properly cleaned upon check-in with dirty windows, unclean coffee tables and bathrooms that seemed only briefly wiped down with greasy rags. Some found stains on bedsheets, duvets and pillows and the swimming pool, while nice, had a moldy bottom surface. Often, the hotel as a whole appeared to suffer from poor management, impacting general cleanliness.
Despite its advantages in spaciousness and some maintained areas, the hotel seems to require significant improvements in cleanliness to meet guests' expectations.
The staff at UCSI Hotel Kuching receive mixed reviews. On the positive side, many guests found the staff to be helpful, friendly and accommodating, particularly emphasizing their kindness and responsiveness. Room service staff are noted for being nice and friendly and generally, the staff were described as great. However, some criticisms include instances where staff appeared disinterested or bored with specific mentions of service being lacking during the Christmas holiday and housekeeping staff being rude. Additionally, it's pointed out that many of the staff are students or interns who require better training and there were comments about unacceptable service levels in the restaurant.
The pool at UCSI Hotel Kuching has received mixed reviews, highlighting various aspects. Visitors have frequently praised its beauty and peacefulness with many noting the nice size and spaciousness of the swimming area. The infinity pool, in particular, has garnered admiration for its appeal. Guests have also found the combination of the pool and gym to be excellent. However, some have pointed out that the pool area lacks loungers, chairs and towels and it closes relatively early at 7pm. Despite these minor shortcomings, the overall impression of the pool remains largely positive.
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Location
Breakfast
Rooms
The suite and general rooms are described as super comfortable and cozy. Even the lobby is spacious, adding to the welcoming atmosphere of the hotel. Facilities are in good condition, further enhancing the comfort of the stay. The hotel also features a nice-sized swimming pool that offers a great view.
However, it’s worth noting that there were a few critiques regarding specific details. Some guests felt the room interiors seemed cheap due to the tile work and there were occasional mentions of dirty bed and pillows, as well as bathtub malfunctions. Despite these minor setbacks, the overall feedback favors the cleanliness, comfort and spaciousness of UCSI Hotel Kuching’s accommodations.
Cleanliness
However, there are significant concerns that overshadow these positive aspects. Many reviews note issues such as pervasive smells of mildew, damp bedsheets and moldy grout in bathrooms. Guests have pointed out that rooms were not properly cleaned upon check-in with dirty windows, unclean coffee tables and bathrooms that seemed only briefly wiped down with greasy rags. Some found stains on bedsheets, duvets and pillows and the swimming pool, while nice, had a moldy bottom surface. Often, the hotel as a whole appeared to suffer from poor management, impacting general cleanliness.
Despite its advantages in spaciousness and some maintained areas, the hotel seems to require significant improvements in cleanliness to meet guests' expectations.
Staff
Pool
Yes, UCSI Hotel Kuching has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at UCSI Hotel Kuching.
No, UCSI Hotel Kuching doesn't allow dogs.
Yes, parking facilities are available at UCSI Hotel Kuching.
Yes, UCSI Hotel Kuching has a gym.
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