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Summary of reviewsPremiere Classe Evreux receives consistent praise for its convenient location, offering easy access to the city center, nearby attractions, restaurants, a shopping center and secure free parking. The site's integration with the motorway further adds to its practicality for short stays. However, finding the hotel can sometimes be challenging, particularly at night due to insufficient signage and there are occasional noise issues.
The hotel's staff frequently earns high marks for their friendliness, helpfulness and professionalism, significantly enhancing the overall guest experience. The warm and attentive service, particularly during late-night check-ins, makes a notable positive impact.
Guests have mixed feelings about the breakfast. Many appreciate its hearty and varied offerings, considering it good value for the price with a range of options available. Conversely, some criticize its limited selection, lack of fruits and pastries and cramped dining space. Clarification around the extra charge for breakfast could improve guest satisfaction.
The rooms, unfortunately, attract considerable criticism. Guests report outdated and poorly maintained accommodations, including dirty sheets, evidence of previous occupants, unpleasant odors and insufficient amenities. Cleanliness is flagged as a significant concern with issues such as mold, dirty towels, dust and even bedbugs being noted. The bathrooms also suffer from neglect, contributing to the overall dissatisfaction.
The WiFi service is another pain point with several guests experiencing connectivity issues or an outright lack of service, despite a few positive comments about its ease of access.
On a positive note, the beds receive mixed reviews with many guests finding them comfortable and conducive to a good night’s sleep. However, the condition of bed linens sometimes detracts from this comfort with reports of stains and cigarette burns.
Parking at the hotel is a strong plus, praised for being large and secure, providing added convenience with free access via a code. A minor charge for pets is noted, but overall, the parking facilities receive favorable comments.
In summary, Premiere Classe Evreux benefits from an excellent location, welcoming staff and secure parking. However, improvements in room maintenance, cleanliness and WiFi reliability are necessary to elevate the overall guest experience.
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