Puerta de Segovia
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Summary of reviewsPuerta de Segovia, nestled on the outskirts of Segovia, offers a tranquil retreat with convenient access to the city's historic center. Despite some distance from the heart of the city, the hotel is well-connected by public transport and opinions on its location are predominantly positive. Its serene surroundings provide a peaceful environment for a restful stay, complemented by ample, free on-site parking which guests appreciate.
One of the standout features is the hotel's spacious and clean rooms, earning consistent praise for their comfort, generous size and modern amenities such as minibars and large bathrooms. While a few guests pointed out minor drawbacks like outdated lighting and furniture, the overall sentiment is positive regarding room quality.
The breakfast experience at Puerta de Segovia receives mixed reviews. Some guests appreciate the variety and quality of the offerings, enjoying a substantial buffet at a reasonable price. However, other reviews highlight the need for improvement in terms of variety, quality and service speed, suggesting that the breakfast does not fully meet four-star standards.
The dining experience, particularly dinner, also garners mixed feedback. While some guests commend dishes like paella and Castilian soup and enjoy the poolside dining atmosphere, others point to issues with food quality, menu variety and service efficiency. These inconsistencies suggest room for enhancement in the hotel's restaurant offerings.
The hotel excels in cleanliness with guests frequently praising the immaculate condition of the rooms and common areas. The outdoor pool is a favorite among guests, especially during summer, due to its size, cleanliness and well-maintained surroundings, though occasional crowds and access issues were noted.
The staff at Puerta de Segovia generally receive high marks for their friendliness, professionalism and attentiveness, contributing positively to the overall guest experience. Isolated incidents of less favorable interactions were reported, primarily at reception and during breakfast service, but these did not significantly detract from the overall positive sentiment.
For families, the hotel is well-regarded, offering spacious family rooms and child-friendly amenities such as a large pool and play areas. The quiet location is another benefit, providing a safe and peaceful environment for family stays.
However, the hotel's WiFi service is a notable area of concern with many guests reporting weak signals and instability, particularly in guest rooms. Additionally, while the beds are generally comfortable, issues with mattress and pillow quality were mentioned, highlighting an area for potential improvement.
Overall, Puerta de Segovia provides a comfortable and convenient option with excellent cleanliness, friendly staff and a peaceful environment—though it falls short in some areas, including breakfast quality, dining experiences and WiFi service, leading some guests to question its four-star rating.
Categories
One of the standout features is the hotel's spacious and clean rooms, earning consistent praise for their comfort, generous size and modern amenities such as minibars and large bathrooms. While a few guests pointed out minor drawbacks like outdated lighting and furniture, the overall sentiment is positive regarding room quality.
The breakfast experience at Puerta de Segovia receives mixed reviews. Some guests appreciate the variety and quality of the offerings, enjoying a substantial buffet at a reasonable price. However, other reviews highlight the need for improvement in terms of variety, quality and service speed, suggesting that the breakfast does not fully meet four-star standards.
The dining experience, particularly dinner, also garners mixed feedback. While some guests commend dishes like paella and Castilian soup and enjoy the poolside dining atmosphere, others point to issues with food quality, menu variety and service efficiency. These inconsistencies suggest room for enhancement in the hotel's restaurant offerings.
The hotel excels in cleanliness with guests frequently praising the immaculate condition of the rooms and common areas. The outdoor pool is a favorite among guests, especially during summer, due to its size, cleanliness and well-maintained surroundings, though occasional crowds and access issues were noted.
The staff at Puerta de Segovia generally receive high marks for their friendliness, professionalism and attentiveness, contributing positively to the overall guest experience. Isolated incidents of less favorable interactions were reported, primarily at reception and during breakfast service, but these did not significantly detract from the overall positive sentiment.
For families, the hotel is well-regarded, offering spacious family rooms and child-friendly amenities such as a large pool and play areas. The quiet location is another benefit, providing a safe and peaceful environment for family stays.
However, the hotel's WiFi service is a notable area of concern with many guests reporting weak signals and instability, particularly in guest rooms. Additionally, while the beds are generally comfortable, issues with mattress and pillow quality were mentioned, highlighting an area for potential improvement.
Overall, Puerta de Segovia provides a comfortable and convenient option with excellent cleanliness, friendly staff and a peaceful environment—though it falls short in some areas, including breakfast quality, dining experiences and WiFi service, leading some guests to question its four-star rating.
Business Hotel
This hotel is ideal for business meetings, with 25 meeting rooms that can accommodate up to 875 people. The rooms have natural light, audiovisual equipment, and Wi-Fi.
Hotel with Parking
This hotel stands out for its extensive and complimentary parking facilities, making it an excellent choice for travelers who are driving.
Hotel with Outdoor Pool
Hotel Puerta de Segovia features a seasonal outdoor pool, a poolside bar, and a restaurant. The hotel offers comfortable accommodations and convenient amenities for a relaxing stay.
Hotel near Ski Resorts
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Cheap Hotel
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
4-Star Hotel
About Puerta de Segovia
License: H-40/59
Guest Reviews
Location
The location is particularly praised for being very accessible and well-connected to the city center and key tourist spots. It's ideal for those with a car, as the hotel sits just a few kilometers away from the main attractions, providing a perfect base for exploring Segovia and its surrounding areas. The quiet industrial park location is mentioned as particularly peaceful at night, offering a serene environment for a restful stay.
Guests also mentioned the hotel's excellent value for money, cleanliness and friendly staff. The outdoor pool is a notable amenity, providing a refreshing break after a day of sightseeing. Despite some mentions of its location being a bit far from the center, the convenience of public transportation options, including frequent bus services and affordable taxi rides, offsets this for most visitors.
Overall, 'Puerta de Segovia' is recommended for those seeking a quiet, accessible stay near Segovia with easy transit options to the city's historic highlights.
Breakfast
However, there are also multiple critiques indicating that the breakfast could be improved with comments about limited variety, poor quality and a lack of natural light in the dining area. Many guests found the price to be too high for what was provided and some were disappointed with the service, noting that it was often underwhelming and slow due to understaffing.
Several reviews note that the breakfast experience did not match the standards expected from a four-star hotel, suggesting that more attention to detail and an upgrade in offerings are necessary. Overall, while some guests were satisfied with their breakfast experience, others felt it was lacking in both quality and value.
Dinner
However, many reviews pointed out several drawbacks. The quality of the food often did not match its high price with mentions of poor variety and some dishes described as tasteless or poorly prepared. Service was another concern, as guests remarked on slow and unprofessional behavior from some staff members. Additionally, unclear information on restaurant hours and limited menu options added to the dissatisfaction.
Overall, while there are elements of the dining experience at Puerta de Segovia that guests did enjoy, significant improvements are needed in both the quality of the food and the service to meet the expectations set by the hotel's aspirations.
Rooms
The rooms are described as bright, quiet and well-insulated, ensuring a peaceful environment despite the hotel’s busy weekends. Well-designed and equipped with amenities such as minibars and large bathrooms, the rooms cater well to guests' needs. The atmosphere is pleasant with several rooms offering balconies with scenic views of Segovia, enhancing the overall stay experience.
While the hotel receives many positive remarks regarding room size and comfort, some guests note that certain aspects, such as lighting, air conditioning and furniture, could benefit from updates. Despite these minor drawbacks, the general consensus remains that Puerta de Segovia provides a spacious and comfortable stay with clean and well-maintained rooms that fulfill the primary needs of travelers.
Beds
However, not all feedback was favorable. A significant number of reviews pointed out issues with the mattresses and pillows. Complaints ranged from mattresses being too hard or too soft to discomfort due to thin and hard pillows. There were also mentions of plastic covers on mattresses adding to discomfort. Some guests found the beds old with certain mattresses sinking or feeling deteriorated. Instances of noise from bed coverings were also noted, which could disrupt sleep.
In summary, while many visitors enjoyed a comfortable and restful sleep, a notable portion found the beds lacking in terms of quality and comfort, particularly with hard or soft mattresses and unsatisfactory pillows.
Cleanliness
The hotel's cleaning regime appears thorough with many guests noting that everything is super clean, from the rooms to the pool. The staff also plays a crucial role, receiving praise for their friendliness and attentiveness, which enhances the guest experience. Though there are isolated comments highlighting room for improvement, particularly with the handling of older furniture and occasional cleaning lapses, the overall sentiment remains highly positive.
Ultimately, Puerta de Segovia stands out for its commitment to maintaining a very clean environment, which leaves guests feeling comfortable and satisfied throughout their stay.
Staff
The housekeeping team also garnered commendations for their thoroughness and the cleanliness of the hotel. Guests frequently mentioned the staff's responsiveness in resolving issues and their proactive approach, which contributed to a pleasant stay. The waitstaff and lifeguard were noted for their courteous and welcoming attitudes.
However, there were occasional mentions of unfriendly interactions, particularly with some reception staff and during breakfast service. Despite these isolated incidents, the overall sentiment toward the hotel's team remained favorable with guests frequently describing the staff as kind, accommodating and efficient.
In summary, the team at Puerta de Segovia is praised for their dedication to providing a high level of service, contributing significantly to the positive experiences of their guests.
Wi-Fi
Pool
Parking
The fact that parking is free adds significant value to the stay, as it eliminates the usual stress and cost associated with finding a secure place for your vehicle. For those traveling in larger vehicles or with families, the convenience of on-site parking is a substantial advantage.
In addition to the parking, guests also highlighted the attentive and friendly staff, as well as the good breakfast, making their stay even more enjoyable. Overall, Puerta de Segovia stands out not just for its accommodation but also for its extensive and complimentary parking facilities, making it an excellent choice for travelers who are driving.
Family
The large swimming pool is a highlight, providing ample space for kids to play and swim. The hotel also offers designated children's play areas, making it easy to keep young ones entertained throughout the stay. Additionally, the staff is attentive to families' needs, providing cribs upon request and facilitating room connections to ensure everyone stays close.
Situated away from the noisy central areas, Puerta de Segovia offers a peaceful environment ideal for family gatherings. Parents can relax knowing that the hotel has created a space that is both safe and enjoyable for children. Overall, guests traveling with kids will find Puerta de Segovia a great option for a delightful and stress-free family vacation.
4 Star
Guests expressed disappointment with the breakfast quality and the generally poor state of amenities, including a slow Wi-Fi connection and an underwhelming television setup. The restaurant staff's service also received negative feedback. Additionally, despite being functional, the overall experience was marred by insufficient attention to detail and maintenance.
On a positive note, the hotel offers good value for money and its location allows for easy access to the city center. However, for those seeking the luxurious experience often associated with a four-star hotel, Puerta de Segovia might fall short of expectations.
Accessible
However, there are some challenges identified by guests, particularly the need for more comprehensive accessibility enhancements at the entrance. There are mentions of architectural barriers, specifically the lack of entrance ramps for luggage and people with limited mobility. Guests pointed out that a shower tray would be a safer alternative to the high bathtub, which was described as potentially hazardous. Despite these points, Puerta de Segovia's efforts to maintain accessibility for wheelchairs and reduced mobility individuals largely stand out as a positive aspect of their facility.
Outdoor Pool
The presence of an outdoor cafeteria and a nighttime pool restaurant adds to the positive experience with commendations for the excellent service provided by the waitstaff. However, it's worth noting some criticisms regarding the pool's operational hours and temperature. The pool opens at 12:00, which some guests found inconvenient and there were mentions of the water being freezing, even when the temperature outside was warm. Despite these minor drawbacks, the overall feedback emphasizes the pool's appeal and the pleasant environment it offers.
Yes, Puerta de Segovia has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Puerta de Segovia.
No, Puerta de Segovia doesn't allow dogs.
Yes, parking facilities are available at Puerta de Segovia.
Yes, Puerta de Segovia has a gym.
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