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Summary of reviewsHotel Boutique Suri enjoys a prime central location in La Serena, facilitating easy access to the city's cultural attractions such as museums, theaters, historical sites and parks, largely appreciated by tourists and business travelers alike. The area is well-connected to public transportation, easing movement around the city, though some guests find the neighborhood less safe at night. The hotel’s rich architectural charm, complemented by contemporary comforts, adds to its allure with excellent service and friendly staff significantly enhancing the overall experience.
The breakfast at Hotel Boutique Suri stands out as a highlight, lauded for its delicious and plentiful offerings. Guests enjoy a variety of hearty options including scrambled eggs and pancakes. The warm, welcoming ambiance, coupled with the availability of a terrace for breakfast, adds to the positive dining experience.
Guest accommodations present a mixed bag. While newly remodeled rooms with modern amenities like Smart TVs and mini-bars are praised for their aesthetics, cleanliness and comfort, several rooms are criticized for poor ventilation, lack of fundamental amenities and noise issues. Nevertheless, cozy rooms with balconies and terraces remain a positive aspect with notable mentions of picturesque views and additional comfort.
Cleanliness is consistently highlighted as a strong point with many guests commending the tidy and organized atmosphere across rooms and common areas. Staff members are often described as friendly, attentive and well-trained, contributing greatly to a welcoming environment. Instances of superb service leave a lasting positive impression, though occasional lapses in cleaning standards are noted.
Despite the hotel's overall charm, WiFi service needs attention with many guests struggling to maintain a reliable connection in their rooms. Parking, while secure and private, is not complimentary and is located a block or more away from the hotel, presenting an inconvenience for some guests.
For families, the hotel provides a cozy and accommodating environment, though a few limitations exist, such as the absence of ground-floor family rooms which might pose challenges for those with reduced mobility. The central location, combined with attentive staff, creates a pleasant experience for family stays.
The beds receive mixed reviews. Many guests find them comfortable and conducive to a restful night's sleep, while others highlight issues such as creakiness, discomfort and problems with bed linens. The ambiance of the rooms is generally positive, though excessive light and noise can sometimes disturb sleep.
Business travelers benefit from the hotel's central location and the accommodating service of the staff, though improvements in room amenities, including work desks and better climate control, could enhance the experience.
Accessibility features are well-implemented, making Hotel Boutique Suri a convenient option for guests with disabilities. Easy-to-access parking and nearby public transportation bolster its appeal in this regard.
Overall, Hotel Boutique Suri presents a well-rounded option for travelers seeking a blend of historical charm and modern comforts, underscored by excellent service and a welcoming atmosphere. Areas such as WiFi and room amenities could benefit from enhancements to ensure a consistently positive stay. Show more
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Categories
Family Friendly Hotel
Similar to Hotel Boutique Terra Diaguita, it may provide a more intimate and personalized experience suitable for families looking for something unique.
Romantic Hotel
Located in La Serena, Hotel Boutique Suri offers comfortable accommodations and personalized service. Its central location allows easy access to nearby attractions, while the cozy ambiance ensures a pleasant and romantic stay.
Business Hotel
This hotel offers a business center, a conference room, and meeting/banquet facilities. It also provides car rental services and a 24-hour front desk.
Hotel with Parking
This boutique hotel offers private onsite parking, described as available and secured, providing a secure place to leave your vehicle.
Accessible Hotel
Hotel Boutique Suri is mentioned as having facilities for disabled guests.
Small Hotel
As a boutique hotel, Hotel Boutique Suri offers a more personalized and intimate experience. Its location in La Serena makes it a convenient and charming base for exploring the region.
Boutique-style Hotel
Hotel for Honeymoon
Room Types
Triple RoomThis triple room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.
Double RoomOffering free toiletries, this double room includes a private bathroom with a shower. This double room features a wardrobe, parquet floors, a flat-screen TV with cable channels and garden views. The unit offers 1 bed.
Family RoomThis family room includes a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit offers 3 beds.
Standard Twin RoomThis twin room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Deluxe Double Room with TerraceThe double room features a terrace. The unit offers 1 bed.
Guest Reviews
7.9
Good
Location
Hotel Boutique Suri boasts a prime location in the central area of La Serena, making it convenient for guests to explore the city's attractions. It's situated just steps away from downtown, shopping centers, historical sites and landmarks like La Recova, Plaza de Armas and the Japanese Garden. This central location is praised for its ease of access to public transportation, allowing guests to move around the city without hassle.
The hotel receives commendations for its proximity to key spots such as museums, theaters, markets and parks, which enrich visitors' cultural experience. While the location is highly regarded for day-time activities and its suitability for tourists and working travelers alike, it is noted that the neighborhood can feel less safe at night, warranting some caution.
The blend of the hotel's rich architectural preservation and contemporary comforts adds to its appeal. Despite occasional concerns about distant parking and busy streets, guests frequently highlight the excellent service and friendly staff, contributing to an overall pleasant stay. The provided breakfast is also well-received, adding to the hotel's strong points.
In summary, Hotel Boutique Suri offers a very good and central location, ideally suited for enjoying the cultural heartbeat of La Serena, complemented by attentive service and convenient amenities.
Breakfast
At Hotel Boutique Suri, breakfast is a significant highlight, drawing frequent praise from guests for being both delicious and plentiful. The breakfast experience is noted for being hearty and well-organized, offering a variety of tasty options such as scrambled eggs, pancakes and fruits. Many guests particularly appreciated the homemade and gourmet touches, as well as the attentive service that accompanies their morning meal.
While the breakfast menu is generally recognized for its completeness and value, some reviews mention the desire for more variety or different options to be included over the days. Even so, the overall sentiment remains highly positive with many guests finding the breakfast not only satisfying but also a great start to their day.
The setting for breakfast also contributes to the positive experience. The physical beauty of the place, including the decor and cozy atmosphere, creates a welcoming ambiance for guests. Additionally, the availability of a terrace for breakfast adds to the charm, offering a pleasant spot to enjoy the meal.
However, there are minor aspects that could use improvement, such as earlier service times for those with early schedules and some variety changes to avoid repetition. Despite these points, the consensus is that the breakfast at Hotel Boutique Suri is a standout feature, often highlighted as one of the best parts of guests' stays.
Rooms
Hotel Boutique Suri offers a diverse range of rooms that blend comfort and aesthetics with beautifully decorated interiors. The newly remodeled rooms are noted for their cleanliness, cozy ambiance and modern amenities such as Smart TVs and mini-bars. Many guests appreciated the comfortable beds, clean bedding and spacious bathrooms that some rooms provide.
However, some rooms fall short of expectations. Many of them are small with poor ventilation and lacking fundamental amenities like hangers, air conditioning and sufficient lighting. The absence of windows and curtains in several rooms often leads to poor sleep quality due to external noise and light exposure. A few rooms have faulty fixtures, such as broken showers and non-functional sinks. Additionally, cleanliness is occasionally an issue with reports of dirty bathrooms and remnants from previous guests.
While the hotel’s quiet and clean ambiance alongside the picturesque, well-kept facilities received praise, there are significant concerns about noise insulation as thin walls and a bustling external environment disrupt restful nights.
Guests have greeted the aesthetic, cozy rooms with balconies and terraces positively, providing good views and extra comfort. The complimentary breakfast, excellent service from the staff and the quiet overall environment of the hotel enhance the experience. Nonetheless, it's clear that consistency in room quality and functionality needs to be improved for a universally positive stay.
Beds
Hotel Boutique Suri has garnered numerous reviews that highlight both comfort and issues with the beds offered. Predominantly, guests find the beds to be a key asset, often describing them as comfortable, delicious, wonderful and even exquisite. Many guests have praised the beds' excellent quality and the comfort they offer, making for a restful night's sleep. The comfort of the bed is frequently mentioned with some describing it as the best for resting. Beds are also noted to be spotless and come with comfortable mattresses and bedding, ensuring a good sleep experience.
However, the comfort of the beds is not universally praised. Several guests mentioned issues such as small and high beds, which caused discomfort due to their height or insufficient space. There are complaints about the bed quality as well with words like creaky, old and squeaky being used. Some found the mattress covers and bed linen to be less than satisfactory with incidents of hair and sand on the sheets and yellowed linens being cause for concern. The pillows also received mixed reviews; while some found them nice, others noted they were lumpy, flat or stinky, often prompting the use of cushions as alternatives.
The ambiance of the bedrooms is mixed with cleanliness generally highlighted positively. However, the presence of excessive light and noise was an issue for some, as it disrupted their sleep. Despite these issues, many guests would still recommend the hotel, especially praising the beds for their overall comfort and quality.
In summary, while Hotel Boutique Suri has received accolades for the comfort and quality of its beds, improvements could be made in the areas of pillow quality and bed maintenance to offer a truly consistent and restful experience for all guests.
Cleanliness
Hotel Boutique Suri garners notable praise for its cleanliness and comfort, consistently highlighted by guests in their reviews. The majority agree that the hotel maintains a high standard of cleanliness across its facilities, including rooms, common areas and bathrooms. Many guests especially commend the tidy and organized atmosphere, which adds to the overall pleasant and comfortable experience. The aesthetics and decor of the hotel also receive appreciation, contributing to a cozy and inviting environment.
On the service front, the staff's attentive and friendly demeanor complements the pristine surroundings, enhancing the overall impression of the hotel. Phrases such as impeccable and spectacular cleanliness are frequent, echoing a strong focus on hygiene and maintenance.
However, there are occasional concerns. A few reviews mention instances where cleaning standards were not met, including wet bathrooms on arrival and uncleaned rooms. Some mention lack of amenities like toilet paper or conditioner. Comments about ongoing maintenance indicate the hotel's proactive approach to improvements, though these updates sometimes impact guest experience.
Despite these sporadic issues, the consensus remains largely positive. With clean and comfortable spaces, attentive service and charming decor, Hotel Boutique Suri stands out as a pleasing option for travelers seeking a well-maintained and welcoming stay.
Staff
Hotel Boutique Suri receives frequent praise for its staff, who are often described as friendly, attentive and well-trained. Those who work there exhibit a genuine willingness to assist guests, whether it's addressing queries, providing recommendations or ensuring a seamless check-in process. The hotel staff, including receptionists and those attending breakfast, are consistently commended for their courteous and respectful demeanor. Their responsiveness to requests and attention to detail contribute significantly to the positive guest experiences.
Some specific staff members receive special mentions for their exceptional service, highlighting the personalized attention guests receive. There are occasional mentions of less favorable interactions, but these are overshadowed by the numerous accounts of excellent service and friendly behavior from the majority of the staff.
Overall, the staff's professionalism and warmth create a welcoming environment that enhances the overall charm of Hotel Boutique Suri. Their efforts not only ensure the smooth operation of the hotel but also leave a lasting positive impression on guests, making their stay both comfortable and enjoyable.
Wi-Fi
Hotel Boutique Suri, despite its charm, has room for improvement regarding its WiFi service. Many guests have expressed dissatisfaction with the lack of a reliable internet connection. The WiFi signal often doesn't reach the rooms, making it challenging for guests to connect. Issues such as an unstable connection, inability to connect TVs to the internet and poor signal strength, especially on the second floor and terrace, were frequently mentioned. Although a few guests noted good internet, the majority struggled with WiFi access throughout their stay. For those who rely on consistent internet connectivity, this might be a significant drawback.
Parking
'Hotel Boutique Suri' offers parking solutions that are approximately one block away from the hotel with some guests mentioning that the parking distance can be up to a block and a half. Many reviews highlight that the parking facility is private and secure, providing peace of mind for those who manage to use it. However, it's vital to note that parking is not complimentary; it incurs additional charges which are not always specified clearly in the booking process. Some guests faced difficulties in locating the parking and found it poorly coordinated, which added stress to their stay.
There are also logistical challenges due to the parking being off-site in a different location, which some reviewers found inconvenient and complicating their overall experience. The absence of on-site parking and the need to walk from the parking area to the hotel might not be ideal for those traveling with a lot of luggage or in bad weather. Despite these drawbacks, for those who don't mind the extra cost and slight inconvenience, the parking arrangement works adequately.
Family
Hotel Boutique Suri has garnered positive feedback for its cozy, family-friendly atmosphere, making it an ideal retreat for families looking to have a pleasant experience. Its central location adds convenience for guests exploring the city. Many visitors appreciated that their children were well cared for with attentive and helpful staff ensuring the family's needs were met.
The hotel’s facilities are comfortable and the beautiful garden areas provide a serene environment for relaxation. While the breakfast received good marks, the intimate knowledge of the neighborhood by the staff further enhanced the stay.
However, potential guests should be aware of a few limitations, such as the lack of family rooms on the ground floor, which can be a challenge for those with reduced mobility and issues like street noise in some rooms. Despite these minor inconveniences, the overall sentiment suggests that Hotel Boutique Suri is designed for families, offering a great family experience in a pleasant and accommodating setting.
Business
Hotel Boutique Suri in La Serena proves to be a convenient choice for business travelers due to its central location, facilitating easy access to business meetings and work engagements. The staff receives high marks for their friendly and accommodating service with specific praise for providing early breakfasts to meet tight schedules. Despite the hotel's small rooms, guests found them comfortable and conducive to work, especially appreciating the quiet environment.
The hotel offers an outdoor terrace, seen as a great place to work or hold quiet conversations. Moreover, reliable Wi-Fi is highlighted as a significant asset, helping guests stay connected and productive. However, the hotel could improve by addressing some facility flaws: rooms lack desks for work, heating and air conditioning and the water system noise and insufficient lighting on the stairs at night were noted inconveniences.
Overall, Hotel Boutique Suri's location and staff make it a good choice for business travel with a few areas that could benefit from enhancements for an even better experience.
Accessible
Hotel Boutique Suri is praised for its accessibility features, making it a convenient option for guests with disabilities. The hotel's parking is notably close and easy to access. With handicap accessibility and wheelchair-friendly amenities, it caters well to those needing extra support. Guests can appreciate the accessible transportation options nearby, further enhancing ease of travel.
Visitors have reported an overall accessible location with specific mention of an accessible bathroom. However, it's important to note that the family room does not have elevator access and requires the use of stairs. Therefore, informing the hotel of any specific accessibility needs beforehand is advised.
Despite an area that may not feel entirely safe, guests seem satisfied with the accessibility features provided by the hotel. Additionally, rooms offer small patios and terraces that are favored by smokers.
Honeymoon
Hotel Boutique Suri offers a delightful setting for honeymooners seeking a cozy and beautiful retreat. Guests frequently highlight its wonderful rooms and describe the overall ambiance as clean and safe, making it an ideal honeymoon-worthy location. The terrace provides a charming space for intimate conversations, enhancing the romantic experience. Despite some noise issues, particularly from the walls not being fully soundproof and sounds from the terrace, the serene and inviting atmosphere of the hotel remains a significant draw for couples.
Boutique-Style
Hotel Boutique Suri impresses with its distinctive boutique style, evident in both the common areas and the guest rooms. The hotel boasts impeccable design, beautiful decorations and charming architecture that create a unique and cozy atmosphere. The overall concept aligns well with what one would expect from a boutique hotel, making it an appealing destination for those who value aesthetic and intimate settings. Guests appreciate the beautiful lighting in the rooms and the appealing balcony views. The hotel's decoration enhances its coziness and the overall atmosphere is welcoming and family-friendly. Visitors also highlight the cleanliness, excellent breakfast and attentive service. Despite a few dissenting opinions, the general consensus is that Hotel Boutique Suri fulfills its promise of a boutique experience.
Luxury
Nestled within a beautiful mansion, Hotel Boutique Suri is a true epitome of luxury. The architecture and design of the venue have been meticulously crafted, creating an ambiance that evokes a sense of grandeur. The common areas are beautifully maintained and decorated in style, providing guests with a serene and comfortable environment. The wonderful rooms further enhance the luxurious experience, offering an elegant and tranquil retreat. Exceptional service from the staff, characterized by their kindness and cordiality, contributes significantly to the high standards of the hotel. Overall, the combination of beautiful surroundings and attentive service makes Hotel Boutique Suri a standout choice for those seeking luxury.
No, Hotel Boutique Suri doesn't have any pool.
No, a spa isn't available at Hotel Boutique Suri.
No, Hotel Boutique Suri doesn't allow dogs.
Yes, parking facilities are available at Hotel Boutique Suri.