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Summary of reviewsHotel Chagual in La Serena has garnered positive reviews across various categories, making it a highly recommended choice for travelers.
Its location is particularly praised, being centrally situated in the heart of La Serena, close to the bus terminal and key city attractions, which makes it convenient for sightseeing. Despite its prime location, the hotel provides a tranquil and cozy atmosphere with colonial charm and modern comforts, accentuated by clean surroundings, helpful staff and useful facilities such as a gym and nearby parking.
Breakfast at the hotel is well-received overall with many guests finding it delicious, substantial and good value for the price. The option to have breakfast served in the room is a notable highlight. Although some guests suggest improvements in variety and quality, particularly the inclusion of more diverse items like natural juices and pastries, the positive feedback about its heartiness and the attentive service generally outweigh the negatives.
The rooms at Hotel Chagual are frequently lauded for their comfort and cleanliness. Guests highlight the very comfortable beds, spaciousness and well-maintained bathrooms. Some rooms even feature large king beds and kitchen facilities. While a few reviews mention narrow rooms and limited closet space, the overall sentiment emphasizes a cozy and satisfying accommodation experience.
Cleanliness is a major strength of Hotel Chagual with numerous reviews commending the hotel's exceptional standards. Both rooms and common areas are kept in pristine condition, contributing to a welcoming and comfortable environment. The staff's commitment to maintaining cleanliness further enhances the hotel's appeal.
The staff at Hotel Chagual are consistently praised for their friendliness and attentiveness, contributing significantly to a warm and welcoming atmosphere. Guests frequently mention the high-quality service, the proactive and helpful nature of the staff and the positive impact this has on their overall experience.
Family travelers find Hotel Chagual particularly appealing due to its family-friendly setup. The hotel offers spacious family rooms that comfortably accommodate up to four people, ideal for weekend getaways. The pleasant setting, complete with beautiful patios, provides a perfect retreat for families looking to disconnect from city life.
Comfortable beds are another standout feature with many guests noting the excellent quality of the mattresses and the restful sleep they provide. The serene and welcoming atmosphere of the hotel, complemented by clean accommodations and a peaceful interior patio, rounds out a remarkable stay.
In summary, Hotel Chagual is celebrated for its central yet tranquil location, comfortable and clean rooms, hearty breakfast, exceptional cleanliness and friendly staff, making it a top choice for leisure and business travelers alike. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
This hotel is well-regarded and located near the city center, offering easy access to family-friendly attractions and dining options. The positive reviews suggest a comfortable stay for families.
Business Hotel
As a standard hotel, it likely offers fundamental amenities that can support business travelers, such as internet access and potentially a business center or meeting spaces.
Accessible Hotel
This hotel offers a range of accessibility features including wheelchair accessibility, entire ground floor units, increased accessibility, accessible parking, in-room accessibility, and toilets with grab rails.
Hotel with Gym
Hotel Chagual boasts a 24-hour fitness center, allowing guests to exercise at any time. It also offers free breakfast to fuel workouts and features a garden for relaxation after training. The hotel provides a comprehensive fitness experience.
Small Hotel
Room Types
Double Room with Private BathroomThis double room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace.
Quadruple Room with Private BathroomThis quadruple room includes a flat-screen TV with cable channels, a private bathroom as well as a patio.
Superior Double RoomThis double room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views.
Superior Triple RoomThis triple room includes a flat-screen TV with cable channels, a private bathroom as well as a patio.
Guest Reviews
8.7
Very Good
Location
Hotel Chagual boasts an enviable location that's frequently praised by its guests. Nestled in the heart of La Serena, its central position makes it an ideal base for exploring the historic center on foot. Just minutes away from the bus terminal and key city attractions, guests find it convenient for sightseeing and accessing various points of interest. The hotel’s proximity to Francisco de Aguirre Avenue, the main street, adds to its appeal.
The heritage site offers a blend of colonial charm and modern comforts. The hotel stands out with its beautiful, remodeled building, providing a tranquil and cozy atmosphere despite being close to the bustling center. Guests appreciate the quiet surroundings and the convenience of nearby parking. Cleanliness, helpful staff and access to facilities such as a gym contribute to a comfortable stay.
Hotel Chagual's strategic location and accommodating services make it a highly recommended choice for both leisure and business travelers seeking to immerse themselves in the rich cultural heritage of La Serena.
Breakfast
Hotel Chagual's breakfast offerings have received a mix of opinions from guests, though the overall sentiment is positive. Many guests praised the breakfast as good, delicious and often described it as very tasty or even excellent. The option to have breakfast served in the room was highlighted positively with several reviews noting that this service was both substantial and timely. The staff's attention and the cleanliness of the premises also added to the positive breakfast experience.
However, some reviews pointed out areas for improvement. A notable number of guests felt that the breakfast could be more diverse with suggestions to include items like natural juice, pastries and complete proteins. There were specific mentions of the coffee being instant and some instances of the breakfast being described as basic or modest. A few guests expressed disappointment, citing limitations in variety and quality, such as cold toast and overly sweet items.
Despite these critiques, the positive remarks about the breakfast being hearty, substantial and a good value for the price seem to outweigh the negatives, making it a generally well-received part of the hotel experience for many guests.
Rooms
Hotel Chagual has been praised for its comfortable and clean rooms, offering a sense of coziness and a welcoming atmosphere. Guests frequently highlight the very comfortable beds and the consistently high standard of cleanliness. The rooms, which often exceed expectations, are described as spacious and equipped with necessary amenities, including some with large king beds and others featuring kitchen facilities for cooking and food storage.
Bright and well-lit bathrooms complement the accommodations, often noted for their size and cleanliness. The hotel's traditional decor adds to the charm and the quiet and peaceful environment ensures a restful stay. However, a few reviews mention that some rooms can be narrow and lack closet space. Despite this, the overall impression is one of comfort and satisfaction with spaciousness and cleanliness being recurring themes in the guests' feedback. The combination of comfortable beds, large rooms and excellent service make Hotel Chagual a reliable choice for a pleasant stay.
Beds
Nestled in a charming locale, Hotel Chagual stands out for its excellent focus on guest comfort, particularly when it comes to its bedding. Review after review highlights the hotel's extremely comfortable beds, often described as huge and spacious, ensuring a restful night's sleep. Guests frequently praise the quality of the mattresses and the overall comfort they provide. The hotel also receives commendations for its good bedding and clean accommodations, contributing to an overall pleasant stay. Besides the beds, the rooms themselves are lauded for their comfort. Additionally, the hotel's facilities and interior patio add to the serene and welcoming atmosphere, rounding out a remarkable experience for travelers.
Cleanliness
Hotel Chagual has received numerous commendations for its exceptional cleanliness from its guests. The establishment is consistently described as very clean, tidy and well-maintained with many highlighting the excellent daily cleaning service. Both the rooms and common areas are kept in pristine condition, ensuring a welcoming and comfortable atmosphere. Guests particularly appreciate the clean bed linens and towels, as well as the overall hygiene of the facilities.
The staff's attention to cleanliness and their friendly service also contribute to the positive experience. Additionally, the hotel offers a cozy and pleasant ambiance, further enhanced by its comfortable and spacious rooms, some of which have been fully renovated. The hotel is well-situated, making it a convenient choice for those looking to stay near the bus terminal and the town center.
While most reviews are overwhelmingly positive, there are occasional mentions of inconsistencies in the cleaning service on some days. Despite these minor setbacks, the majority of guests attest to the hotel's high standards of cleanliness and comfort, making Hotel Chagual a highly recommended choice for travelers seeking a clean and welcoming place to stay.
Staff
At Hotel Chagual, guests consistently praise the exceptional quality of the staff's service. From the moment of arrival, the friendliness and attentiveness of the team are evident, creating a warm and welcoming atmosphere. The staff’s attentiveness and consistent effort to exceed expectations are often highlighted with special mentions of individuals who leave lasting impressions through their kindness and high-quality service.
Breakfast service is frequently mentioned positively with specific praise for those who provide it. Many guests have noted the overall warmth of the staff, detailing how their willingness to help and proactive approach significantly enhanced their stay. The excellent service extends throughout the hotel, ensuring that both common areas and rooms are clean and well-maintained.
However, it is worth noting that occasional inconsistencies were reported, particularly regarding the communication about parking availability and isolated instances of poor reception attitude. Despite these minor issues, the overall sentiment remains overwhelmingly positive with the staff frequently commended for their cordiality, proactivity and the warm, hospitable environment they foster.
Family
Hotel Chagual receives high praise for its family-oriented atmosphere, making it an excellent choice for a family weekend getaway. The hotel offers very nice family rooms that are spacious and comfortable, accommodating families of up to four people with ease. Guests highlight the cleanliness of both the rooms and bathrooms. The setting is described as a very pleasant place with beautiful patios, perfect for families looking to disconnect from the chaotic city life. Overall, Hotel Chagual is recommended for families and tourists who want to explore beyond just the city beach, ensuring a home-like experience for both parents and children.
No, Hotel Chagual doesn't have any pool.
No, a spa isn't available at Hotel Chagual.
No, Hotel Chagual doesn't allow dogs.
No, parking facilities aren't available at Hotel Chagual.