Hotel Francisco De Aguirre
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Summary of reviewsHotel Francisco De Aguirre in La Serena holds a notably favorable position for its overall location, central to key attractions such as the Plaza de Armas and the Japanese Garden, proving convenient for exploring the historic center and tourist sites. The accessibility and availability of good parking options, combined with a friendly staff and spacious rooms, contribute to a welcoming and tranquil atmosphere, making it an attractive choice for visitors.
The hotel’s breakfast service is met with mixed reviews. Positively, guests have enjoyed the delicious, well-served and varied breakfast options served in a pleasant dining environment, often enhanced by friendly staff. However, there is room for significant improvement as some find the breakfast to be basic and repetitive with slow service and limited essential items.
Dinner service experiences vary widely. While some praise the taste and value of the food, long wait times, limited menu options and inconsistent availability have led to dissatisfaction among many guests. Consequently, some have had to seek meals outside the hotel due to these inconsistencies.
The rooms at Hotel Francisco De Aguirre are generally spacious, clean and comfortable. Guests frequently mention the excellent cleanliness, comfortable beds and amenities like mini-fridges with several rooms offering nice views. However, the hotel’s age is apparent with outdated facilities and occasional maintenance issues such as dim lighting, poor plumbing and old furniture. Despite these drawbacks, the responsiveness of the staff in resolving issues has been appreciated.
Cleanliness receives mixed feedback. Many guests commend the hotel for its very clean rooms and well-maintained environment, yet others report lapses including dirty floors, moldy bathroom tiles and slow or incomplete cleaning services.
Staff service is mostly positive, highlighted by the friendliness, attentiveness and exceptional service of many employees, creating a welcoming experience for guests. However, some guests noted occasional issues with rude or inattentive staff and a lack of formal dress code among the employees.
The free WiFi is a consistent challenge. Guests often find the connection unreliable, intermittent and slow, which has been frustrating, particularly for those needing to stay connected for work or personal reasons.
The hotel’s pool has potential but is frequently criticized for its maintenance issues, often being out of service or not clean, which has disappointed many who desired to use this amenity.
Parking at the hotel is generally well-regarded for being good, secure and free, adding convenience for travelers. Yet, the limited number of parking spaces can be problematic, particularly during busy times and improvements are suggested for better organization and accessibility.
For families, Hotel Francisco De Aguirre is praised for its safe, family-friendly environment. The positive experiences, attentive staff and family-oriented room setups make it a practical choice for family vacations despite isolated cleanliness issues.
Bed comfort receives varied opinions; while many find the beds comfortable with soft sheets, others complain about overly soft or old mattresses affecting their sleep quality.
In summary, Hotel Francisco De Aguirre stands out positively for its central location, friendly atmosphere and spacious rooms. However, improvements in breakfast variety, dinner service consistency, WiFi reliability, room maintenance and pool cleanliness would enhance the overall guest experience.
Categories
The hotel’s breakfast service is met with mixed reviews. Positively, guests have enjoyed the delicious, well-served and varied breakfast options served in a pleasant dining environment, often enhanced by friendly staff. However, there is room for significant improvement as some find the breakfast to be basic and repetitive with slow service and limited essential items.
Dinner service experiences vary widely. While some praise the taste and value of the food, long wait times, limited menu options and inconsistent availability have led to dissatisfaction among many guests. Consequently, some have had to seek meals outside the hotel due to these inconsistencies.
The rooms at Hotel Francisco De Aguirre are generally spacious, clean and comfortable. Guests frequently mention the excellent cleanliness, comfortable beds and amenities like mini-fridges with several rooms offering nice views. However, the hotel’s age is apparent with outdated facilities and occasional maintenance issues such as dim lighting, poor plumbing and old furniture. Despite these drawbacks, the responsiveness of the staff in resolving issues has been appreciated.
Cleanliness receives mixed feedback. Many guests commend the hotel for its very clean rooms and well-maintained environment, yet others report lapses including dirty floors, moldy bathroom tiles and slow or incomplete cleaning services.
Staff service is mostly positive, highlighted by the friendliness, attentiveness and exceptional service of many employees, creating a welcoming experience for guests. However, some guests noted occasional issues with rude or inattentive staff and a lack of formal dress code among the employees.
The free WiFi is a consistent challenge. Guests often find the connection unreliable, intermittent and slow, which has been frustrating, particularly for those needing to stay connected for work or personal reasons.
The hotel’s pool has potential but is frequently criticized for its maintenance issues, often being out of service or not clean, which has disappointed many who desired to use this amenity.
Parking at the hotel is generally well-regarded for being good, secure and free, adding convenience for travelers. Yet, the limited number of parking spaces can be problematic, particularly during busy times and improvements are suggested for better organization and accessibility.
For families, Hotel Francisco De Aguirre is praised for its safe, family-friendly environment. The positive experiences, attentive staff and family-oriented room setups make it a practical choice for family vacations despite isolated cleanliness issues.
Bed comfort receives varied opinions; while many find the beds comfortable with soft sheets, others complain about overly soft or old mattresses affecting their sleep quality.
In summary, Hotel Francisco De Aguirre stands out positively for its central location, friendly atmosphere and spacious rooms. However, improvements in breakfast variety, dinner service consistency, WiFi reliability, room maintenance and pool cleanliness would enhance the overall guest experience.
Family Friendly Hotel
This hotel is pet-friendly, making it suitable for families who travel with pets. Its location in La Serena offers convenience to city amenities and attractions.
Hotel with Swimming Pool
This hotel offers a swimming pool and is a popular choice among travelers. It also offers a highly-rated breakfast and is suitable for families, ensuring a pleasant stay for all ages.
Outdoor Pool
Business Hotel
This hotel is well-regarded, and while specific business amenities aren't detailed in the provided data, its established reputation suggests it likely offers services and facilities suitable for business travelers.
Hotel with Parking
This hotel offers free parking with a practical underground garage on site. Multiple sources confirm free parking availability for guests.
Accessible Hotel
Hotel Francisco De Aguirre provides adapted access and parking for guests with reduced mobility. It has an elevator for access to upper floors and offers special rooms equipped with necessary amenities for a comfortable stay for people with disabilities.
4-Star Hotel
As a standard hotel, it can be expected to offer standard amenities and services associated with a 4-star rating, potentially including comfortable rooms and on-site dining.
Hotel with Outdoor Pool
Hotel Francisco De Aguirre offers a seasonal outdoor swimming pool with sun loungers for relaxation. The hotel provides a refreshing option for guests to enjoy a swim during their stay.
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Guest Reviews
Hotel Francisco De Aguirre in La Serena enjoys considerable acclaim for its advantageous location. Positioned centrally, it provides guests with convenient access to the heart of the city and its numerous attractions. Visitors appreciate its proximity to key spots such as the Plaza de Armas and the Japanese Garden, making it an excellent base for exploring the historic center and tourist sites. The hotel also features good parking options, which further augments its appeal among travelers. Reviews frequently highlight the friendliness of the staff, spacious rooms and tranquility of the surroundings, adding to the overall positive experience. In essence, the combination of central location, ease of access and welcoming atmosphere makes Hotel Francisco De Aguirre a preferred choice for those looking to make the most of their stay in La Serena.
The breakfast experience at Hotel Francisco De Aguirre is met with a mix of impressions. Many guests appreciate the delicious, well-served and varied breakfast options that are available, which they describe as very tasty and abundant. The location and the pleasant dining environment enhance the overall experience for some. Additionally, the friendliness of the staff during breakfast has been noted positively.
However, a recurrent theme among the reviews is the need for significant improvement in several areas. Numerous guests found the breakfast to be basic and repetitive, lacking in variety and quality. The slow replenishment of items became a source of frustration, as well as the limited and sometimes missing essential items like fresh fruit, milk and even bread.
Several guests were disappointed with the subpar quality of specific breakfast items such as scrambled eggs and coffee. Furthermore, the "pandemic mode" breakfast setup and the shortage of staff contributed to delays and long waiting times, leaving some guests without a meal.
In summary, while some guests have had positive encounters with the breakfast at Hotel Francisco De Aguirre, others have called for better quality, variety and service speed to match the hotel’s standards and pricing.
Hotel Francisco De Aguirre's dinner services receive mixed feedback from guests. Some diners praise the restaurant for its delicious food and commendable value for the price, highlighting the good quality and taste of the dishes. There are, however, several critical points about the dining experience. Guests frequently mention excessively long waiting times for dishes, limited variety in the menu and the early closure of the restaurant, causing inconvenience. The inconsistent availability of dinner service forces some guests to seek meals outside the city. Others have expressed dissatisfaction with the quality and choice of dishes, noting that some meals were not included and only basic snacks were provided at times. The restaurant's operation appears to be inconsistent, sometimes closed or offering minimal options, which has led to frustration among visitors. Despite the potential for delightful meals, the overall dinner experience at the hotel leaves much to be desired for many guests.
Hotel Francisco De Aguirre, located in a central and convenient area, offers rooms that are generally spacious and comfortable, ensuring a pleasant stay for many visitors. The rooms are well-lit and feature comfortable beds with clean, soft sheets. Guests frequently mention the cleanliness of the rooms, noting that the accommodations are often very clean and maintain a cozy ambiance. Many rooms come with amenities like mini-fridges and in several cases, rooms have nice views, including those overlooking the pool.
However, the hotel does show signs of aging and could benefit from some updates and maintenance. The building itself is quite old and this is reflected in some of the facilities, including old plumbing and fixtures. Some rooms suffer from issues like dim lighting, occasional bad smells and outdated furniture. There have been instances of maintenance problems such as broken sinks, toilets and fridges and some bathrooms suffer from lack of ventilation and presence of fungus.
While some visitors have encountered issues such as lack of heating or air conditioning, water temperature variability and occasional cleaning delays, the overall spacious and comfortable nature of the rooms often outweighs these drawbacks. It's clear that the hotel staff is responsive, sometimes moving guests to different rooms to resolve issues.
In summary, Hotel Francisco De Aguirre offers a blend of comfort with some room for improvement, ideal for travelers looking for a central location with spacious, clean rooms, even though some amenities and fixtures can be outdated and in need of repair.
Hotel Francisco De Aguirre offers a mixed experience when it comes to the comfort of their beds. Many guests found the beds to be comfortable and highlighted the soft sheets and well-made arrangements. Descriptions like very comfortable beds, soft bed and comfortable bed were quite common, which indicates that many guests had a pleasant sleep experience.
However, there were consistent complaints about the softness of the mattresses with many reviewers mentioning that they were too soft, old or affected their spinal health. Phrases such as mattress needs to be firmer, mattress too soft and uncomfortable to sleep were repetitive. This suggests that while the initial comfort may be satisfactory for some, the longer-term support of the mattresses may not be adequate for all guests.
Cleanliness of the sheets and the general condition of the bedding also received mixed reviews. Some guests appreciated the clean sheets and beds, while others noted issues like a cover under the sheet that kept coming off or the bedspread not being changed for each guest. There were also comments about old mattresses and a few instances of dirty sheets, indicating that consistency in housekeeping standards might be an area for improvement.
In conclusion, while Hotel Francisco De Aguirre does provide comfortable bedding for many, the quality and condition of the mattresses could benefit from an upgrade to ensure a more consistent and supportive sleep experience.
Hotel Francisco De Aguirre has garnered mixed reviews concerning its cleanliness with a notable emphasis on both commendable and concerning aspects. Several guests have applauded the hotel for its impeccable cleanliness, highlighting the very clean rooms and overall well-maintained environment, making it a comfortable place to stay. This sentiment is echoed by guests who found the accommodations neat with specific mentions of clean bathrooms, sheets and general room upkeep.
However, many reviews suggest that there are significant areas for improvement. Numerous guests reported issues such as dirty floors, moldy bathroom tiles and dusty rooms, indicating lapses in regular and thorough cleaning. Some specific complaints included dirty entrances, stained chair upholstery in the dining area and lingering mold in various parts of the hotel such as shower curtains and walls behind curtains. Others noted issues like unclean bathrooms with hair and dampness and even some previous guests' belongings found under the bed or in closets.
Moreover, feedback about the common areas like the patio and pool area mentioned they were not up to the standards of cleanliness seen in individual rooms with reports of dust and dirt. The cleaning service also received criticism for being slow and often incomplete with guests having to request more frequent towel and sheet changes.
In essence, while some visitors find the cleanliness of Hotel Francisco De Aguirre satisfactory, there is also a significant portion of feedback pointing to the need for improved and more consistent cleaning practices throughout the property.
Hotel Francisco De Aguirre has received a wide range of feedback regarding its staff with the majority of comments highlighting positive experiences. Guests frequently praised the friendliness, attentiveness and excellent service provided by the hotel staff. Words such as very friendly, courteous and kind were commonly used to describe interactions with employees across various departments, including reception, housekeeping and the restaurant.
Several standout mentions included the exceptional service by individuals like Ms. Patricia and a charming Brazilian staff member. The night staff and those in the breakfast room were also commended for their attentiveness and kindness. The attentive nature and helpful demeanor of the employees contributed to a welcoming atmosphere with guests feeling well-treated and assisted during their stay.
However, there were a few less favorable comments regarding specific experiences. Occasionally, reception staff and other employees were described as rude or not attentive with a particular concern about the lack of training for some staff members. Issues such as poor cleaning standards and a lack of formality in staff dress code were also noted by some guests.
Overall, while most guests had a positive and pleasant experience with the staff at Hotel Francisco De Aguirre, there are areas identified for improvement, particularly in staff training and consistency in service standards. Yet, the warm and helpful nature of the majority of the staff often left a strong and lasting impression on visitors.
Hotel Francisco De Aguirre met certain expectations in terms of comfort and convenience, but guest reviews revealed recurring issues with its WiFi service. The connection was often unreliable with many guests noting that the signal barely reached their rooms, if at all. Reviews frequently highlighted that the WiFi was intermittent or very slow, making it difficult for those needing to stay connected for work or leisure. The weak signal and frequent malfunctions proved troublesome, leading to a frustrating experience for many. Despite the availability of WiFi being a positive aspect, the overall execution left much to be desired by the guests.
Hotel Francisco De Aguirre's pool received a mixed array of feedback from guests. Positively, some guests appreciated the large size of the pool, describing it as nice and very good. However, many reviews highlighted significant issues with pool maintenance. There were frequent mentions of the pool being dirty, sometimes with murky or stagnant water and even in disrepair. A notable number of reviews pointed out the pool often being out of service, under repair or simply without water, which disappointed those who had hoped to enjoy a swim. Additionally, a separate children's pool was not available, further limiting options for families. Overall, while the pool has potential, recurrent maintenance issues and cleanliness concerns were a downside for many guests.
Hotel Francisco De Aguirre offers a commendable experience for guests with vehicles, highlighted by ample positive feedback regarding its parking facilities. The hotel's parking is generally considered good, secure and free, making it a convenient choice for many travelers. It is well-located, often described as being situated on a main avenue which further adds to its accessibility.
Despite the numerous mentions of good and appropriate parking, it is important to note that the size of the parking lot is a recurring concern. Many guests found the parking area to be small, leading to limited availability, particularly if one arrives late. Secure parking is a plus, but the limited number of spaces can sometimes result in guests not finding a spot. There have been comments about the need for better organization and clearer markings of the parking spaces to improve the overall experience.
Access to the lobby from the parking area could be more convenient, as there is no ramp available. While the location and availability of parking are largely praised, there have been suggestions for enhancements, such as cleaning the parking lot and better coordination among staff regarding parking arrangements.
In summary, while Hotel Francisco De Aguirre generally provides good, secure and free parking in a convenient location, the limited space and organizational issues can occasionally detract from an otherwise positive parking experience.
Hotel Francisco De Aguirre is notably ideal for families, offering a safe and family-friendly environment. Reviews consistently highlight the hotel's excellent location as a favorable aspect for family stays. Guests have had positive experiences, emphasizing the comfort and suitability of the property for family vacations.
The hotel caters well to the needs of families with children and elderly parents with attentive and considerate staff enhancing the overall experience. Family rooms are specifically designed with sections to accommodate various needs, making it practical for family groups.
While most reviews are positive, one mention notes a cleanliness issue with a child's socks becoming dirty after walking in them at the hotel. However, this seems to be an outlier compared to the prevalent praise for the hotel's family-friendly nature and great location.
Overall, Hotel Francisco De Aguirre is a favorable choice for those planning family getaways, as it prioritizes comfort, safety and attentive service.
Hotel Francisco De Aguirre receives mixed reviews from business travelers. Many guests find it comfortable and quiet, ensuring a restful environment after a long day of work. The hotel seems to cater well to those needing a good place to work from with amenities like good internet and an efficient check-in process. Guests acknowledge the good service tailored for business needs and deem it great for business executives. However, there are comments suggesting areas for improvement, such as the need for a small trash can in the bathroom and occasional feelings of disconnection. Despite some negative evaluations, the overall sentiment recognizes the hotel as being generally conducive for work trips and business travel.
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Location
Breakfast
However, a recurrent theme among the reviews is the need for significant improvement in several areas. Numerous guests found the breakfast to be basic and repetitive, lacking in variety and quality. The slow replenishment of items became a source of frustration, as well as the limited and sometimes missing essential items like fresh fruit, milk and even bread.
Several guests were disappointed with the subpar quality of specific breakfast items such as scrambled eggs and coffee. Furthermore, the "pandemic mode" breakfast setup and the shortage of staff contributed to delays and long waiting times, leaving some guests without a meal.
In summary, while some guests have had positive encounters with the breakfast at Hotel Francisco De Aguirre, others have called for better quality, variety and service speed to match the hotel’s standards and pricing.
Dinner
Rooms
However, the hotel does show signs of aging and could benefit from some updates and maintenance. The building itself is quite old and this is reflected in some of the facilities, including old plumbing and fixtures. Some rooms suffer from issues like dim lighting, occasional bad smells and outdated furniture. There have been instances of maintenance problems such as broken sinks, toilets and fridges and some bathrooms suffer from lack of ventilation and presence of fungus.
While some visitors have encountered issues such as lack of heating or air conditioning, water temperature variability and occasional cleaning delays, the overall spacious and comfortable nature of the rooms often outweighs these drawbacks. It's clear that the hotel staff is responsive, sometimes moving guests to different rooms to resolve issues.
In summary, Hotel Francisco De Aguirre offers a blend of comfort with some room for improvement, ideal for travelers looking for a central location with spacious, clean rooms, even though some amenities and fixtures can be outdated and in need of repair.
Beds
However, there were consistent complaints about the softness of the mattresses with many reviewers mentioning that they were too soft, old or affected their spinal health. Phrases such as mattress needs to be firmer, mattress too soft and uncomfortable to sleep were repetitive. This suggests that while the initial comfort may be satisfactory for some, the longer-term support of the mattresses may not be adequate for all guests.
Cleanliness of the sheets and the general condition of the bedding also received mixed reviews. Some guests appreciated the clean sheets and beds, while others noted issues like a cover under the sheet that kept coming off or the bedspread not being changed for each guest. There were also comments about old mattresses and a few instances of dirty sheets, indicating that consistency in housekeeping standards might be an area for improvement.
In conclusion, while Hotel Francisco De Aguirre does provide comfortable bedding for many, the quality and condition of the mattresses could benefit from an upgrade to ensure a more consistent and supportive sleep experience.
Cleanliness
However, many reviews suggest that there are significant areas for improvement. Numerous guests reported issues such as dirty floors, moldy bathroom tiles and dusty rooms, indicating lapses in regular and thorough cleaning. Some specific complaints included dirty entrances, stained chair upholstery in the dining area and lingering mold in various parts of the hotel such as shower curtains and walls behind curtains. Others noted issues like unclean bathrooms with hair and dampness and even some previous guests' belongings found under the bed or in closets.
Moreover, feedback about the common areas like the patio and pool area mentioned they were not up to the standards of cleanliness seen in individual rooms with reports of dust and dirt. The cleaning service also received criticism for being slow and often incomplete with guests having to request more frequent towel and sheet changes.
In essence, while some visitors find the cleanliness of Hotel Francisco De Aguirre satisfactory, there is also a significant portion of feedback pointing to the need for improved and more consistent cleaning practices throughout the property.
Staff
Several standout mentions included the exceptional service by individuals like Ms. Patricia and a charming Brazilian staff member. The night staff and those in the breakfast room were also commended for their attentiveness and kindness. The attentive nature and helpful demeanor of the employees contributed to a welcoming atmosphere with guests feeling well-treated and assisted during their stay.
However, there were a few less favorable comments regarding specific experiences. Occasionally, reception staff and other employees were described as rude or not attentive with a particular concern about the lack of training for some staff members. Issues such as poor cleaning standards and a lack of formality in staff dress code were also noted by some guests.
Overall, while most guests had a positive and pleasant experience with the staff at Hotel Francisco De Aguirre, there are areas identified for improvement, particularly in staff training and consistency in service standards. Yet, the warm and helpful nature of the majority of the staff often left a strong and lasting impression on visitors.
Wi-Fi
Pool
Parking
Despite the numerous mentions of good and appropriate parking, it is important to note that the size of the parking lot is a recurring concern. Many guests found the parking area to be small, leading to limited availability, particularly if one arrives late. Secure parking is a plus, but the limited number of spaces can sometimes result in guests not finding a spot. There have been comments about the need for better organization and clearer markings of the parking spaces to improve the overall experience.
Access to the lobby from the parking area could be more convenient, as there is no ramp available. While the location and availability of parking are largely praised, there have been suggestions for enhancements, such as cleaning the parking lot and better coordination among staff regarding parking arrangements.
In summary, while Hotel Francisco De Aguirre generally provides good, secure and free parking in a convenient location, the limited space and organizational issues can occasionally detract from an otherwise positive parking experience.
Family
The hotel caters well to the needs of families with children and elderly parents with attentive and considerate staff enhancing the overall experience. Family rooms are specifically designed with sections to accommodate various needs, making it practical for family groups.
While most reviews are positive, one mention notes a cleanliness issue with a child's socks becoming dirty after walking in them at the hotel. However, this seems to be an outlier compared to the prevalent praise for the hotel's family-friendly nature and great location.
Overall, Hotel Francisco De Aguirre is a favorable choice for those planning family getaways, as it prioritizes comfort, safety and attentive service.
Business
Yes, Hotel Francisco De Aguirre has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Francisco De Aguirre.
No, Hotel Francisco De Aguirre doesn't allow dogs.
Yes, parking facilities are available at Hotel Francisco De Aguirre.
No, Hotel Francisco De Aguirre doesn't have a gym.
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