Hotel Mocawa Resort
La Tebaida
4.44618100,
-75.81556700
,
Km. 2.6 Vía Al Valle. A 15km De Armenia Y 17km Del Parque Del Cafe
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Summary of reviewsHotel Mocawa Resort is widely praised for its excellent, convenient location in a serene countryside setting, making it an ideal destination for families seeking beautiful experiences. The property is noted for its striking architecture, spacious areas for relaxation and commendable service, providing a comfortable and inviting stay for leisure travelers. Guests commend the overall cleanliness with rooms and common areas being impressively maintained, contributing to a pleasant environment.
Dining experiences at the resort garner mixed feedback; the breakfast buffet is generally celebrated for its variety and completeness, although some guests note areas for improvement in freshness and variety. Dinner, particularly in the resort's barbecue restaurant, receives positive reviews, but the buffet dinner options face criticism for limited variety and basic quality. Service at the restaurant can sometimes fall short, impacting the dining experience.
Guests appreciate the hotel's spacious, comfortable rooms, which are well-decorated and maintained, making them ideal for family stays. Occasional issues like damaged amenities and slow cleaning services are noted but do not significantly detract from the overall positive sentiment. The resort's beds are mostly praised for their comfort, despite some remarks about size discrepancies and occasional stains.
The resort's pool area is a standout feature, appreciated for its size and family-friendly environment, although concerns about cleanliness and logistical issues with pool towels are mentioned. Despite these, the pool is still favored by many guests.
The staff at Hotel Mocawa Resort is frequently lauded for their friendly and attentive service, contributing significantly to the welcoming atmosphere. However, occasional lapses in service and under-staffing issues are highlighted.
For business travelers, the resort offers a good location and comfortable, clean facilities, although some business-related services can be slow and nighttime lighting around the premises could be improved.
Overall, Hotel Mocawa Resort stands out as a family-friendly destination with strong points in location, cleanliness and service, but it also has areas that could benefit from further attention and improvement.
Categories
Dining experiences at the resort garner mixed feedback; the breakfast buffet is generally celebrated for its variety and completeness, although some guests note areas for improvement in freshness and variety. Dinner, particularly in the resort's barbecue restaurant, receives positive reviews, but the buffet dinner options face criticism for limited variety and basic quality. Service at the restaurant can sometimes fall short, impacting the dining experience.
Guests appreciate the hotel's spacious, comfortable rooms, which are well-decorated and maintained, making them ideal for family stays. Occasional issues like damaged amenities and slow cleaning services are noted but do not significantly detract from the overall positive sentiment. The resort's beds are mostly praised for their comfort, despite some remarks about size discrepancies and occasional stains.
The resort's pool area is a standout feature, appreciated for its size and family-friendly environment, although concerns about cleanliness and logistical issues with pool towels are mentioned. Despite these, the pool is still favored by many guests.
The staff at Hotel Mocawa Resort is frequently lauded for their friendly and attentive service, contributing significantly to the welcoming atmosphere. However, occasional lapses in service and under-staffing issues are highlighted.
For business travelers, the resort offers a good location and comfortable, clean facilities, although some business-related services can be slow and nighttime lighting around the premises could be improved.
Overall, Hotel Mocawa Resort stands out as a family-friendly destination with strong points in location, cleanliness and service, but it also has areas that could benefit from further attention and improvement.
Hotel near Golf Courses
Located approximately 9.1 km (a 13-minute drive) from Club Campestre de Armenia, this resort offers a comfortable stay for golf enthusiasts. Its relatively short distance makes it a well-situated option for accessing the golf course.
Hotel for Honeymoon
Located in La Tebaida, this resort offers a range of amenities and a relaxing atmosphere. Its convenient location and variety of options make it suitable for couples looking for a comfortable and enjoyable stay.
Family Friendly Hotel
The hotel features multiple pools and a children's play area. It serves breakfast, lunch, and dinner with international cuisine options. It is considered a great hotel for families.
Hotel with Swimming Pool
This hotel features two swimming pools, including a large pool for kids, a spa, and a poolside bar. Guests have consistently praised the cleanliness, excellent food, and friendly staff.
Children's Pool Outdoor Pool
Business Hotel
Hotel Mocawa Resort is a suitable location for business travelers, with amenities and services catering to professional needs.
Hotel with Parking
Hotel Mocawa Resort likely offers ample parking space for its guests, given its resort-style setup. It is a hotel, so parking is very convenient and readily available.
Accessible Hotel
This hotel offers comprehensive accessibility features, including wheelchair accessible rooms with specific bathroom amenities like grab bars, lower sinks, and higher toilets. It also provides lift access, wheelchair-accessible parking, and accessible paths of travel throughout the resort.
Hotel with Gym
Offers gym facilities for guests who want to stay active. The hotel provides comprehensive amenities for both leisure and fitness.
Hotel with Tennis Courts
Situated in La Tebaida, this resort provides access to tennis courts. The location provides a relaxing atmosphere.
4-Star Hotel
This hotel is located in La Tebaida, offering multiple pools for relaxation. It is situated amidst a bar and a restaurant, providing convenient access to dining and entertainment options.
Hotel with Outdoor Pool
This resort offers extensive outdoor pool facilities, including multiple pools, a children's area, water slides, and jacuzzis, providing a comprehensive aquatic experience for all ages.
Hotel with Children's Pool
This resort features a dedicated children's pool spanning 200 m², which includes a specific area for babies and a mini-solarium. The property also offers a main pool of 1200 m², providing extensive aquatic facilities for families.
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Romantic Hotel
About Hotel Mocawa Resort
License: 58580
Guest Reviews
Location
Breakfast
The breakfast buffet is frequently noted for its variety and good options with some guests having no complaints about the selection. Shifts are assigned to avoid crowds, which is seen as a positive measure for guest convenience.
However, it's important to note that not all reviews are glowing. There are a few mentions of the breakfast being average or not fresh with one guest pointing out the repetitive nature of the menu. Some suggest extending the breakfast hours for better convenience. Others mention a lack of pleasant options and criticize the quality, describing the buffet as weak with cold food and inexperienced waiters.
In summary, while the majority of guests find Hotel Mocawa Resort's breakfast delightful with a vast array of options, some believe there is room for improvement, particularly regarding variety and freshness.
Dinner
However, there are several areas highlighted for improvement. The buffet dinner options were not well-received with critiques pointing to a lack of variety and basic food quality. Vegetarians, in particular, may find the limited menu disappointing. Dinner options are described as very limited and repetitive, which has led to some dissatisfaction among guests. Additionally, the overall food quality and seasoning did not always meet expectations, especially when considering the prices.
Service-wise, the restaurant staff seems to fall short with comments indicating a need for more dedication to customer service. The hotel also appears to be understaffed, likely impacting the dining experience.
In summary, while there are enjoyable aspects to dining at Hotel Mocawa Resort, particularly in the barbecue restaurant, improvements in menu variety, food quality and service could greatly enhance the overall experience.
Rooms
However, some reviews also point out areas needing improvement. A few mentions are made about damaged details in the showers, doors and non-functional amenities like night lamps and plugs. Issues such as moldy smells and instances where the rooms weren't cleaned promptly by 4 pm also came up. Despite these drawbacks, the overall sentiment remains positive with guests frequently acknowledging the delightful and comfortable nature of the rooms and facilities, complemented by spacious environments and good maintenance. The resort upholds its reputation as a comfortable and pleasant place to stay, perfect for those seeking tranquility combined with aesthetic appeal.
Beds
However, not all reviews were positive. Some guests noted that the beds are quite narrow and small with a few reports of discomfort due to the size. One review points out a discrepancy between the advertised queen beds and the actual twin beds provided. There were also instances where the bedspreads were found to be stained. Despite these occasional issues, the overall sentiment leans towards the beds being a standout feature in terms of comfort for many guests.
Cleanliness
Many appreciate the consistent cleanliness and attention to the maintenance of general spaces around the resort. The facilities are described as clean and pleasant, contributing to an enjoyable stay.
However, there are some areas that need improvement. Some guests mentioned dirty pools that require more frequent cleaning. There were also complaints about the cleanliness of the buffet area due to the presence of flies. Occasionally, tableware appeared dirty or poorly washed and there were reports of staff members exhibiting poor personal hygiene.
Room service quality varied with some guests feeling that cleaning was done very late or finding room service to be average. Additionally, there were issues with the Turkish facilities being dirty and the shower pressure in rooms being suboptimal.
In summary, Hotel Mocawa Resort offers a largely clean and comfortable environment, though there are specific areas where hygiene could be improved to ensure a consistently high standard.
Staff
However, some reviews indicate occasional lapses in service such as delayed assistance, reservation problems and noise disturbances from nearby areas, which detract from the overall experience. A few guests also noted instances of untrained and unfriendly staff, as well as insufficient personnel to meet demands efficiently.
Despite these issues, the majority commend the staff for their exceptional friendliness and dedication to customer satisfaction, making the resort a welcoming place for many visitors.
Pool
However, there have been concerns regarding cleanliness with several guests noting that the pool water can be cloudy and somewhat dirty at times. The presence of bugs and hair in the water has also been reported, indicating that more frequent cleaning could be beneficial. Some logistical issues, such as problems with pool towels and varied opinions on the pool schedule, have also been highlighted.
Although the pool area offers ample space and is seen as a great facility overall, the atmosphere can occasionally be less pleasant due to overlapping music from different sources. Despite these drawbacks, the pool remains a prominent feature of Hotel Mocawa Resort, appreciated for its size, comfort and family-friendly environment.
Family
Business
Yes, Hotel Mocawa Resort has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Hotel Mocawa Resort.
No, Hotel Mocawa Resort doesn't allow dogs.
Yes, parking facilities are available at Hotel Mocawa Resort.
Yes, Hotel Mocawa Resort has a gym.
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