Toya Kanko Hotel

Lake Toya 42.56556600, 140.82091500 , Toyako Onsen 33 (Show on Map)
7.8
Good


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Summary of reviewsToya Kanko Hotel is widely praised for its exceptional location on the shores of Lake Toya, offering guests breathtaking lakeside views directly from their rooms. The hotel's prime position allows easy access to convenience stores, restaurants and the ferry point, making it a highly convenient choice for visitors. Guests particularly enjoy the vantage point for nightly fireworks and the scenic walking trail around the lake. Moreover, the presence of a bus stop right outside the hotel adds to its accessibility.

The breakfast experience at Toya Kanko Hotel receives a generally positive response with many appreciating the variety and abundance of the buffet, which caters to both local and international palates. Traditional Japanese breakfast options are particularly praised for their authentic and delicious offerings. Despite some critiques about the quality and early closure, the effort to provide a wide range of dishes is noted and appreciated by most guests.

Dinner at the hotel, often served as in-room kaiseki cuisine, garners high praise for its generosity, taste and presentation. Many guests find the meals sumptuous and satisfying, although there are occasional mentions of average experiences or issues with certain dishes being too salty. Reservations are recommended to avoid crowding, especially when tour groups are present. The overall dining and onsen experiences are rated positively.

Rooms at Toya Kanko Hotel provide spacious accommodations with stunning views of the tranquil Lake Toya. Guests enjoy the traditional Japanese charm, complete with tatami flooring and the large windows that enhance the scenic experience. Despite the rooms being somewhat dated, they are clean and comfortable with the spaciousness catering well to families. Some areas for improvement include small washrooms and older facilities, but the overall comfort and traditional feel are well-regarded.

Cleanliness at the hotel is generally maintained well with the traditional aesthetics and modern touches blending nicely. However, some areas show signs of aging, such as outdated fixtures, occasional peculiar smells and small, less clean bathrooms. Despite these issues, the attentive service and clean tatami mats and futons contribute positively to the stay.

The staff at Toya Kanko Hotel are highly appreciated for their exceptional friendliness, warmth and attentiveness. Many guests highlight the efficiency and politeness of the check-in and restaurant staff, as well as the helpful nature of the shuttle bus driver. The staff's efforts in ensuring a comfortable stay, such as setting up futons while guests are out and preparing rooms for sleep during dinner, receive particular praise.

The traditional tatami rooms at the hotel are noted for their cleanliness and comfort, making them particularly suitable for families. The futons, although comfortable for many, receive mixed reviews regarding their condition. The overall ambiance and the assistance provided by the staff in managing the bedding enhance the authentic Japanese lodging experience.

In summary, Toya Kanko Hotel offers a memorable stay with its stunning location, commendable breakfast and dinner offerings, spacious rooms with spectacular views and an attentive and friendly staff. Despite some dated aspects and areas needing improvement, the overall traditional experience and scenic charm make it a valued choice for visitors.
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Ryokan with Parking
The hotel provides a spacious car park free of charge on site, offering ample and convenient parking for guests.

3-Star Ryokan
This hotel is located right in front of the lake and waterfront. It offers hot spring baths in a cave, as well as indoor and outdoor options with panoramic lake views. Guests appreciate its location and lake views.

Ryokan for Honeymoon

Room Types
Japanese-Style Room with Lake View- Breakfast included Room featuring views of Toya-ko Lake, a tatami (woven mat) floor and traditional futon bedding. It's furnished with a TV, a small fridge and a safe. A yukata robe can be chosen at the front desk. Includes breakfast.

Room with Tatami Area and Lake View- Breakfast and in Room Dinner included Room featuring views of Toya-ko Lake and a tatami (woven mat) floor seating area. It's furnished with a TV, a small fridge and a safe. A yukata robe can be chosen at the front desk.

Japanese-Style Room with Lake View- Breakfast and in Room Dinner included Room featuring views of Toya-ko Lake, a tatami (woven mat) floor and traditional futon bedding. It's furnished with a TV, a small fridge and a safe. A yukata robe can be chosen at the front desk. Includes breakfast and dinner.

Suite with Lake View - Breakfast and in Room Dinner included The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. The suite provides a flat-screen TV, a seating area, a wardrobe, a safe deposit box as well as lake views. The unit offers 2 beds and 3 futons.

Japanese-Style Room with Lake View- Breakfast and Restaurant Dinner included This family room has a seating area and air conditioning. Please note that dinner will be served either at the restaurant or in a Japanese-style dining hall.

Room with Tatami Area and Lake View- Breakfast and Restaurant Dinner included This quadruple room has air conditioning and seating area. Please note that dinner will be served either at the restaurant or in a Japanese-style dining hall.

Twin Room with Mountain View Featuring free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room features a flat-screen TV, a seating area, a wardrobe, a safe deposit box as well as mountain views. The unit has 2 beds.

Guest Reviews
7.8
Good
Location
Toya Kanko Hotel is praised for its prime location on the shores of Lake Toya, offering guests stunning lakeside views right from their rooms. The hotel’s position is not only scenic but also convenient, being close to convenience stores, restaurants and the ferry point. Guests can easily enjoy nightly fireworks from the comfort of the hotel, thanks to its excellent vantage point. For those traveling by public transport, a bus stop is conveniently located right outside the hotel. Moreover, a scenic walking trail around the lake adds to the charm of the location. Despite a few criticisms regarding the age and cost of the hotel, the majority emphasize the exceptional location, panoramic lake views and the convenience of nearby amenities, making it a valued choice for visitors.

Breakfast
Toya Kanko Hotel offers a breakfast experience that has garnered mixed reviews from its guests, yet several positive aspects stand out. Many reviewers appreciate the plentiful and varied buffet, highlighting its delicious and diverse offerings that cater to both local and international tastes. Traditional Japanese breakfast options have been praised as a sensory delight, adding to the authentic experience.

While some guests found the breakfast average or in need of improvement, others noted the hotel's efforts to provide a wide range of dishes, making it enjoyable for many. The buffet style ensures guests have numerous options to choose from, contributing to a generally satisfying morning meal. Despite some criticisms about the quality and early closure of the buffet, the abundance and variety available have left a positive impression on numerous visitors.

Overall, the breakfast at Toya Kanko Hotel receives commendation for its variety and abundance, especially appreciated by those seeking an extensive and flavorful start to their day.

Dinner
Toya Kanko Hotel offers guests the option to enjoy a lavish and delicious dinner in the room, frequently praised for its kaiseki cuisine. An in-room dining experience is highlighted to be both beautiful and sumptuous. Guests often found the meals to be generous in portion and featuring a variety of side dishes. Most reviews highlight the delicious quality of the dinner with a few noting it as being particularly well-served and satisfying. However, some guests experienced average meals or found certain dishes, like the grilled salmon with miso, to be too salty. While the dinner service is generally positive, it's recommended to reserve a table in advance to avoid crowded situations, especially with tour groups. Besides the occasional critique on food quantity, late arrivals should note that the restaurant has an early closing time. Overall, both the dinner and onsen experiences at Toya Kanko Hotel receive commendable feedback.

Rooms
Toya Kanko Hotel offers a blend of traditional Japanese charm and stunning natural beauty viewed right from the rooms. Many guests were impressed with the amazing lake view rooms, featuring large windows that overlook the tranquil Lake Toya. The rooms are spacious by Japanese standards, providing ample space and comfort with traditional tatami flooring for an authentic ryokan experience. The hotel's location enhances its appeal, granting guests picturesque views of the lake and mountains from their rooms.

The rooms, though generally dated, are clean and comfortable. Some visitors noted that the décor and furniture are a bit worn, but the interior renovations help maintain a newer appearance. Despite the older building, the rooms are described as spacious and comfortable, accommodating families well, even catering to a family of five in a Japanese-style room.

Some areas for improvement include the small size of the washrooms and the dated facilities like manual locks and musty smells in a few rooms. Nevertheless, guests still appreciated the traditional feel and comfortable tatami bedding.

The room rates include a varied breakfast with Japanese and Western options, adding to the overall value. While the hotel might appear old and somewhat rundown, the kind and attentive dining staff enhance the experience.

Overall, the Toya Kanko Hotel provides a memorable stay primarily due to its spacious rooms and spectacular lake views, despite some dated aspects.

Beds
The Toya Kanko Hotel offers tatami rooms that are particularly suitable for families with children. Clean and comfortable mattresses and pillows ensure a good night's rest, while the traditional room design adds authenticity to the stay. Guests appreciate the hotel's attentive staff, who assist with setting up and storing futons daily. The spacious beds also allow for easy management of luggage without feeling cramped.

However, the experiences with the futons appear to be mixed. Some guests find them comfortable and relaxing, while others note that they can be flat and old, potentially posing an issue for those with leg problems. Additionally, there have been instances where bedding provisions for young children were not met. The hotel’s traditional charm might be overshadowed by its age and the acoustics make hallway noises quite audible, which could disturb light sleepers. Nonetheless, the overall ambiance provides a comfortable and traditional Japanese lodging experience.

Cleanliness
Toya Kanko Hotel presents a blend of modernity and tradition, achieving a generally clean and comfortable environment. The facilities, while modern in places, showcase a traditional Japanese aesthetic with clean and comfortable tatami mats and futons. Attentive service complements the comfort of the rooms and guests appreciate the unique experience of watching fireworks from their accommodations.

However, the hotel's age is evident in some aspects and certain areas require attention. Some guests have noted that the rooms and fixtures feel outdated with an occasional peculiar or strong smell from the tatami mats. The wallpaper shows signs of peeling and there are reports of dirty carpets and sliding door tracks. The bathrooms often receive criticism for their small size and lack of cleanliness with issues like urine stains, hair left behind and overall wear and tear.

In summary, while Toya Kanko Hotel manages to offer a traditional and generally clean stay with commendable service and some modern touches, there is a pressing need for renovations and improvements in cleanliness, particularly in the bathroom facilities and older room elements.

Staff
The staff at Toya Kanko Hotel receives high praise for their exceptional friendliness and warmth. Guests frequently note the enthusiasm and politeness of the team, describing them as attentive, kind and helpful. The check-in and restaurant staff are particularly noted for their efficiency and friendliness. The shuttle bus driver is also mentioned for being very nice and polite.

The staff goes above and beyond in ensuring a comfortable stay, even setting up futon bedding while guests are out and preparing rooms for sleep during dinner. Dining staff earn admiration for their cheerfulness and attentiveness, while the person responsible for meals leaves a particularly impressive and kind impression.

While most interactions with the front desk are positive, a few reviews mention a less warm reception. Nevertheless, the general consensus remains highly favorable with many guests highlighting the excellent customer service and attentive nature of the entire staff.

The service at Toya Kanko Hotel is further complemented by practical conveniences, such as a bus stop right in front of the hotel and considerate guidance regarding parking. Overall, the dedicated and friendly staff significantly enhance the guest experience at this hotel.


No, Toya Kanko Hotel doesn't have any pool.

No, a spa isn't available at Toya Kanko Hotel.

No, Toya Kanko Hotel doesn't allow dogs.

Yes, parking facilities are available at Toya Kanko Hotel.

No, Toya Kanko Hotel doesn't have a gym.

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