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Eden Resort and Suites, BW Premier Collection

Lancaster , 222 Eden Road (Show on Map)

8.9

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Eden Resort and Suites, BW Premier Collection provides a beautiful and convenient hotel experience that guests enjoy. The friendly and helpful staff, including the manager, provide great service despite minor issues. The only downside is the high price for the overall experience.
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Categories

Hotel with Rooms With Fireplace

Luxury Hotel

Hotel near Golf Courses

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool Outdoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Queen Room with Two Queen Beds Featuring free toiletries, this quadruple room includes a private bathroom with a bath and a hairdryer. The air-conditioned quadruple room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as pool views. The unit has 2 beds.

Queen Room with Two Queen Beds - Poolside Featuring free toiletries, this quadruple room includes a private bathroom with a bath and a hairdryer. The air-conditioned quadruple room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as pool views. The unit has 2 beds.

King Suite with Work Desk This suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 2 beds.

King Suite This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 2 beds.

Two Room Suite with King Bed The fireplace is a top feature of this suite. This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. In the fully equipped kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The suite features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 2 beds.

Queen Room with Two Queen Beds The quadruple room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The unit has 2 beds.

King Room The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room features a wardrobe, a safe deposit box, a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 1 bed.

King Room - Adults Only The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room provides a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Queen Rooms with Two Queen Beds with Courtyard View Providing free toiletries, this quadruple room includes a private bathroom with a bath and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit offers 2 beds.

Queen Suite The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit offers 4 beds.

Queen Suite with Three Queen Beds The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit has 4 beds.

Suite with One King Bed and Two Queen Beds The air-conditioned suite has 2 bedrooms and 1 bathroom with a bath and a hairdryer. The suite offers a tea and coffee maker, a wardrobe, a safe deposit box, a sofa, as well as a flat-screen TV with cable channels. The unit has 4 beds.

One-Bedroom Villa This villa's special feature is the fireplace. Featuring a private entrance, this air-conditioned villa consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The fully equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. This villa features a washing machine, a tea and coffee maker, a flat-screen TV with cable channels and a patio. The unit offers 2 beds.

King Suite with Sofa Bed This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, a tea and coffee maker, a dining area, a wardrobe as well as garden views. The unit has 2 beds.

King Suite with Sofa Bed - Mobility Accessible The fireplace is a top feature of this suite. Boasting a private entrance, this spacious suite also comes with 1 separate bedroom and 1 bathroom with a shower and a hairdryer. Meals can be prepared in the kitchen, which features a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned suite comprises a dining area, a flat-screen TV with cable channels a washing machine and a terrace. The unit has 2 beds.

Suite - Mobility Accessible The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. The well-equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The suite provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV with cable channels. The unit offers 4 beds.

King Suite - Mobility Accessible The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a tea and coffee maker, a wardrobe, a safe deposit box, a flat-screen TV with cable channels, as well as pool views. The unit offers 2 beds.

King Suite with Bunk Beds The fireplace is the standout feature of this villa. The air-conditioned villa has 1 bedroom and 1 bathroom with a bath and a hairdryer. Boasting a patio, this villa also features a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit has 2 beds.

One-Bedroom Villa - Mobility Accessible The fireplace is the standout feature of this villa. Boasting a private entrance, this air-conditioned villa comes with a kitchen, 1 bedroom and 1 bathroom with a shower and a hairdryer. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This villa has a washing machine, a tea and coffee maker, a flat-screen TV with cable channels and a patio. The unit has 2 beds.

Two-Bedroom Villa - Second Floor This villa features a fireplace. Boasting a private entrance, this air-conditioned villa features a kitchen, 2 bedrooms and 1 bathroom with a bath and a hairdryer. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The villa has carpeted floors, a seating area with a flat-screen TV with cable channels, a washing machine, a tea and coffee maker, as well as a dining area. The unit has 4 beds.

One-Bedroom Villa - Second Floor Guests will have a special experience as this villa offers a hot tub and a fireplace. Featuring a private entrance, this air-conditioned villa is comprised of a kitchen, 1 bedroom and 1 bathroom with a bath and a shower. The fully equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The villa features carpeted floors, a seating area with a flat-screen TV with cable channels, a washing machine, a tea and coffee maker, as well as a dining area. The unit offers 2 beds.

Suite The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. The fully equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The suite provides a tea and coffee maker, a dining area, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit offers 4 beds.

King Studio Featuring free toiletries, this studio includes a private bathroom with a hairdryer. Guests can make meals in the kitchen that has a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious air-conditioned studio features a flat-screen TV with cable channels, a tea and coffee maker, a dining area and a wardrobe. The unit has 1 bed.

Two-Bedroom Villa with Bunk Beds - Second Floor This family room's standout feature is the fireplace. Offering free toiletries, this family room includes a private bathroom with a bath and a hairdryer. The spacious air-conditioned family room offers a flat-screen TV with cable channels, a washing machine, a private entrance and a tea and coffee maker. The unit offers 3 beds.

King Room - Mobility Accessible Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as pool views. The unit has 1 bed.

Queen Suite - Mobility Accessible The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. This wheelchair accessible suite features a tea and coffee maker, a seating area with a flat-screen TV and a roll-in shower. The unit has 3 beds.

About Eden Resort and Suites, BW Premier Collection

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Guest Reviews

8.9

Excellent

Location

If you're looking for a hotel in Lancaster with a convenient location, the Eden Resort and Suites, BW Premier Collection could be the perfect choice. The hotel is easy to find and provides access to major roads, making it easy to travel to the shopping area, nearby attractions and your destination. There's even a Sheetz gas station nearby for your convenience.

For those who love to relax, the hotel is overlooking the pool which makes the location awesome. It's close to many attractions, including the outlets, college and other popular spots. Plus, guests have reported that the location was perfect for their needs.

Overall, the location of the hotel seems to be a highlight for guests with many praising it as convenient and good. Whether you're traveling for business or leisure, the location of the Eden Resort and Suites, BW Premier Collection can make your stay in Lancaster easy and enjoyable.

Breakfast

Guests at the Eden Resort and Suites, BW Premier Collection have had mixed experiences with the hotel breakfast. Some raved about how delicious and wonderful it was, even going as far as to say they loved it or enjoyed it. Others, however, stated that there were limited menu options, some parts were only partially good and that they did not enjoy certain items such as scrapple. Some guests also found the breakfast to be just okay with one guest stating it was simply adequate. Additionally, there were a few complaints about missing face towels and uncomfortable pillows in the rooms. Despite this, many guests seem to have had a great experience with the breakfast with some even specifically mentioning the loved the breakfast buffet. To improve the breakfast experience, the hotel may want to consider offering more menu options and ensuring that all necessary items are readily available for guests.

Dinner

While there were some minor issues reported by guests, overall the dinner experience at Eden Resort and Suites, BW Premier Collection was positively reviewed. Some guests did report limited dining options with one restaurant being closed and some menus being limited. However, the dinner service was still highly praised with some guests enjoying their meals in the bar. Despite a few reports of slow service, the food was generally highly rated with some exceptions for individual dishes. Unfortunately, some guests were given incorrect information regarding the availability of room service, but this did not detract from the quality of the food served in the restaurant. With these minor issues aside, the dinner experience at Eden Resort and Suites, BW Premier Collection was certainly a highlight of the stay for many guests.

Rooms

The Eden Resort and Suites, BW Premier Collection offers exceptional accommodations with beautiful decor and spacious rooms complete with modern amenities. Guests enjoyed the neat feature of having rooms overlooking the indoor pool and spa, which is breathtaking. Although some guests found that the bed in their room was a bit hard, the rooms were otherwise comfortable and clean. The tiny bathrooms were a repeated concern, but many appreciated the coziness of the accommodations. The hotel could benefit from updating and some maintenance, as some guests noted issues with the furniture and TV. Despite these concerns, the majority of guests enjoyed their stay and found the rooms to be well thought out and clean.

Beds

If you're looking for a hotel with comfortable beds, the Eden Resort and Suites, BW Premier Collection is a great choice. The majority of guests were pleased with the tastefully styled rooms and comfortable beds, noting that they slept very well during their stay. The staff was also praised for their friendly and efficient service. Guests enjoyed the pool and jacuzzi, which were very clean. While some guests noted that the beds could have been more comfortable or needed to be firmer, the majority of guests rated the beds as A+ and cited them as a highlight of their stay. A few guests had issues with uncomfortable pillows or found the bed to be too hard, but these were in the minority. Keep in mind that there are no "oversized" rooms available despite the option to pay extra for them. Overall, the Eden Resort and Suites is a great choice for those who want a comfortable place to rest during their travels.

Cleanliness

The Eden Resort and Suites, BW Premier Collection offers elegant accommodations with a clean and upscale feel. The pool and jacuzzi are also very clean and perfect for a relaxing stay. Guests are impressed with the rooms which have comfortable beds and a staff that is efficient and friendly. Even picky guests have no complaints about the cleanliness of the hotel with some even putting their babies in the bathtub. The hotel meets high cleanliness standards with incredible clean neat facilities. It's a great experience with polite and helpful staff and impeccable cleanliness. However, there are some concerns with the cleanliness of the floors, including dusty surfaces and not enough housekeeping. Despite these minor issues, guests generally rate the hotel very highly for cleanliness with some calling it immaculate and organized.

Staff

If you're looking for a hotel with exceptional customer service, the Eden Resort and Suites, BW Premier Collection is definitely the place to book. The staff is made up of attentive, professional and friendly individuals that go above and beyond to accommodate guests.

Upon arrival, you'll be greeted by welcoming front desk staff like Nancy, who is extremely friendly and helpful. The staff are great at resolving any issues with some guests commenting that they were apologetic and offered to fix any problems.

Other guests praised just how attentive the staff was to their needs and they always felt like the staff was quick to help. If you're looking for a drink, the bartender provides excellent service with great cocktails.

Many guests appreciated the staff's kindness, especially with those who were traveling with children. The hotel's kid-friendly environment is accompanied by a staff that is accommodating and efficient.

While some guests had encountered issues at the hotel, such as housekeeping that wasn't very responsive or strange men walking around kicking doors, the majority of guests had a lovely stay with standout notes of how amazing the staff was.

Overall, the Eden Resort and Suites, BW Premier Collection is an excellent choice for those seeking friendly and professional staff, exceptional customer service and a welcoming environment.

Pool

The Eden Resort and Suites, BW Premier Collection boasts an impressive pool area that receives rave reviews from guests. The indoor and outdoor pools and hot tubs are heated and beautifully designed, making them a great place to relax and unwind. Families with children will appreciate the splash park, playground and basketball court offered on the poolside terrace. However, be aware that the outdoor pool can get quite crowded and reservations may be needed due to COVID-19 protocols. Some guests have voiced concerns about the pool's cleanliness or the hotel's failure to follow safety protocols. Despite these rare issues, the majority of guests love the pool and find it to be a great bonus to their stay.

Family

If you're planning a family vacation, Eden Resort and Suites, BW Premier Collection is a fantastic option! Guests rave about the friendly and accommodating staff who go out of their way to ensure everyone has a wonderful stay. The pool is a huge hit with kids and there's even a splash park to keep them entertained. Older kids will love the basketball court and playground, which are conveniently located on the terrace outside guest rooms. Even when the hotel is at full capacity, there are no crowds and there's plenty of space for children to run around and play. The facilities are clean, kid-friendly and safe, making it easy for parents to relax and enjoy their vacation too. The children's team tournaments were a big hit with families and one guest even cooked all their meals in their room using the grill provided. The grand daughter met some friends to play with and kids kept busy the whole day between the pool, splash park and park in the back. The staff even went above and beyond for one guest's son's birthday, giving him candy and a card. Overall, families had a great time at Eden Resort and Suites and can't wait to come back again.

4 Star

If you're looking for a nice hotel experience, the Eden Resort and Suites, BW Premier Collection might suit your needs. Though it's not completely perfect, it's still deemed beautiful and convenient by many guests who have stayed there. The hotel staff - especially the manager - are friendly and provide great service. While there have been some small issues here and there, overall the hotel still meets expectations. Keep in mind though that the price is a bit steep for what you get.

Yes, Eden Resort and Suites, BW Premier Collection has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.

No, a spa isn't available at Eden Resort and Suites, BW Premier Collection.

No, Eden Resort and Suites, BW Premier Collection doesn't allow dogs.

No, parking facilities aren't available at Eden Resort and Suites, BW Premier Collection.

Yes, Eden Resort and Suites, BW Premier Collection has a gym.

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