The staff at avid hotels - Lancaster by IHG, is undoubtedly the highlight of this stay. Many guests have commended the extremely friendly staff throughout their entire stay, mentioning that the staff was super, extra friendly, friendly and invariably welcoming. The housekeeping staff, in particular, has impressed guests with their friendliness and warmth. While there were isolated negative mentions of specific staff members or issues with accommodating guests' needs, the vast majority of reviews praised the professionalism, courteousness and helpfulness of the staff. From the front desk attendants to the kitchen staff, guests have been appreciative of the attention to detail and service level provided. Despite issues with English proficiency for some guests, the staff has been accommodating and personable. Overall, guests have noted the cleanliness of the hotel and the nice lobby with plenty of seating and games. If you're looking for a stay with exceptional service, avid hotels - Lancaster has got you covered.