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Summary of reviewsHotel Oria, situated in the heart of Tolosa, garners commendation for its superb location, making it convenient for guests to explore the city and nearby destinations. Its central yet peaceful setting, close to the train station, allows for easy access to main attractions and a restful stay.
The hotel is consistently praised for its cleanliness, comfort and attentive service. The staff's friendliness and helpfulness significantly contribute to the positive guest experience with detailed assistance provided from reception to the restaurant.
Guests generally enjoy the breakfast, describing it as delicious, plentiful and well-organized with an array of fresh and high-quality options. The hotel staff's effort to accommodate early departures by providing breakfast beforehand is also appreciated. Although some guests find the breakfast room lacking in coziness and wish breakfast were included in the room rate, the variety and taste are well-received.
Dining options at Hotel Oria, including its on-site restaurant and a barbecue restaurant in the basement, are noted for their quality and convenience. Visitors often regard the meals as some of the best experienced in the Basque region, despite some feeling the prices are on the higher side.
Rooms at Hotel Oria receive mixed feedback, though the positives prevail. Guests frequently mention the rooms' cleanliness, comfort and functionality. Notable features include spaciousness, good views and comfortable mattresses, though some rooms suffer from hard or soft mattresses, outdated furniture and noise issues. Despite these minor drawbacks, the cleanliness and central location make the rooms satisfactory overall.
The high standard of cleanliness extends throughout the hotel and the staff’s attention to maintaining a spotless environment is widely recognized. Minor issues such as the occasional strong smell of cleaning products and less-than-ideal mattresses do not significantly detract from the overall positive ambiance.
Parking at Hotel Oria includes various options, such as a private garage, public parking facilities and a nearby free lot. While finding convenient parking can be challenging, guests appreciate the value and the thoughtful guidance from the staff.
The comfort of the beds is frequently highlighted with many guests enjoying a restful sleep due to the quality bedding. However, some feedback points to issues with certain mattress types and pillows needing improvement.
Finally, the hotel's pet-friendly policy is a notable advantage, making it an excellent choice for travelers with dogs. Guests appreciate the modest supplement fee and the special touches provided for their furry companions, adding to the inclusive and welcoming atmosphere.
Overall, Hotel Oria combines an excellent location, attentive and friendly service and clean, comfortable facilities to provide a highly recommended stay in Tolosa. Despite minor areas for improvement, the positive aspects significantly outweigh the negatives, ensuring a pleasant experience for most guests.
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