Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, by using an app
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 15:00 - Check-out: 11:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer single-serve options instead of buffets for breakfast? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Selo de Turismo Responsável- Ministério do Turismo do Brasil
Are there dedicated isolation zones on property? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Sauna.
Answers last updated by Hotel Canto das Águas - Roteiro de Charme
Deluxe Apartment with River ViewThis room features modern, rustic décor. There is a minibar, flat-screen satellite TV and private bathroom.
Junior Suite with Balcony and River ViewThis room features modern, rustic décor. There is a minibar, flat-screen satellite TV and private bathroom.
Suite Diamante with Spa Bath and PoolThis luxurious double room provides a pool with a view, a hot tub and a spa bath. The spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.
Diamond Suite with Spa BathThe hot tub and spa bath are the special features of this suite. This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a minibar, a wardrobe, a safe deposit box as well as garden views. The unit has 1 bed.
Deluxe Apartment with Balcony and River ViewThe air-conditioned apartment has 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a balcony with garden views, this apartment also features a minibar and a flat-screen TV with cable channels. The unit has 2 beds.
Double Room with Spa BathThis double room's standout features are the hot tub and spa bath. Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a wardrobe, a safe deposit box as well as garden views. The unit has 2 beds.
Deluxe Room with Pool The pool with a view is the standout feature of this double room. The spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.