Lenox, 194 Pittsfield Road42.38618,-73.273357(Show on Map)
8.5
Very Good
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Berkshires Untold offers a delightful experience for its guests, particularly praised for its prime location in the heart of the Berkshires. The hotel's central position allows easy access to renowned attractions, making it an ideal base for exploring the region's cultural and recreational activities. Guests appreciate the scenic mountain views and the tranquility of the surroundings, which enhance the overall appeal of their stay.
The accommodations are frequently lauded for their charm, comfort, and modern updates. Spacious and well-appointed rooms, with clean and beautifully decorated interiors, are complemented by high-quality amenities such as luxurious bathtubs and plush robes. Visitors also commend the beds for their comfort, often contributing to a restful and peaceful night's sleep.
Berkshires Untold impresses with its commitment to cleanliness, maintaining immaculate conditions across its facilities. The hotel’s dedication to continuous updates ensures a modern and refreshing ambiance throughout the premises. The hospitality at Berkshires Untold is another highlight, with the staff consistently described as friendly, attentive, and responsive, further enhancing the welcoming atmosphere.
The breakfast experience, though generally positive, receives mixed feedback, with guests appreciating the quality and local sourcing of ingredients. However, some desire a broader range of options and complimentary coffee services. Dinner offerings also draw a range of opinions, with some praising the quality of dining on the patio while others hope for more extensive and affordable choices.
Overall, Berkshires Untold is recognized for its blend of convenience, comfort, and exceptional service, providing a memorable hospitality experience for those visiting the charming Berkshires region.
Categories
Ski
Located approximately 16 miles from Ski Butternut, this hotel provides a comfortable base for accessing the slopes. It is also near Bousquet Mountain.
Family
Berkshires Untold offers comfortable and family-friendly accommodations. The hotel provides a convenient base for exploring the Berkshires, with amenities designed to enhance the family vacation experience.
Parking
This hotel features free private parking and free self-parking available on-site. This ensures convenient parking arrangements for all guests.
Accessible
The Deluxe Two King Suite at Berkshires Untold is adapted for wheelchair use and includes a roll-in shower. The hotel also provides wheelchair accessible common areas, including the registration desk, lounge, and parking.
Honeymoon
Dog Friendly
4 Star
Room Types
Standard KingFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has air conditioning, a wardrobe, flat-screen TV with streaming services, as well as wine/champagne for guests. The unit has 1 bed.
Deluxe Two King SuiteThe spacious quadruple room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. This quadruple room has a sofa, parquet floors, flat-screen TV with streaming services, as well as wine/champagne for guests. The unit has 3 beds.
Standard Two DoubleOffering free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. This quadruple room features air conditioning, a wardrobe, flat-screen TV with streaming services, as well as wine/champagne for guests. The unit offers 2 beds.
Superior King RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features air conditioning, a wardrobe, flat-screen TV with streaming services, as well as wine/champagne for guests. The unit offers 1 bed.
Guest Reviews
8.5
Very Good
Review Summaries
Location
Nestled in the heart of the Berkshires, Berkshires Untold offers a prime location that is appreciated by many guests. The hotel is centrally situated, making it easy to explore the region's attractions. With quick access to Tanglewood and Pittsfield, and just a short drive from historic Lenox, it serves as an ideal base for cultural and recreational activities. For visitors with specific purposes, the location proves to be both convenient and accommodating, allowing easy access to downtown Lenox and providing a perfect stop for rest.
Guests find the tranquility of the surroundings appealing, with scenic mountain views that can be enjoyed from the patio. Whether guests are attending events like concerts at Tanglewood or simply enjoying the Berkshires' natural beauty, the hotel's location complements diverse itineraries. While its proximity to a busy highway might not suit all preferences, the accessibility it provides is valued by those looking for straightforward travel routes.
The accommodations are newly updated and the combination of location, great staff, and clean facilities enhances the overall experience. Berkshires Untold manages to blend convenience with a touch of isolation, a balance that many guests find perfect for their visits.
Breakfast
The breakfast experience at Berkshires Untold is generally positive despite some mixed feedback. Many guests commend the quality of the breakfast, highlighting that the offerings are both delectable and locally sourced. The ambiance of the club room where breakfast is served, coupled with attentive staff, elevates the dining experience further. While the variety is limited, items such as overnight oats and yogurt bowls are noted for their taste. However, some guests feel the breakfast options, including choices like bagels with jam, do not justify the cost. A few visitors also express a wish for complimentary coffee in the lobby and feel disappointed when breakfast is not included with the room stay. Overall, Berkshires Untold offers a decent breakfast that focuses on quality ingredients, though the range of options could be broadened to enhance guest satisfaction.
Dinner
Dining at Berkshires Untold offers a mixed experience according to guest feedback. While some patrons enjoyed their meals, noting dinner on the patio as very good, others found the dining options limited and expensive. The food received mixed reviews with some guests finding it more akin to snacks than a proper dinner. It’s also important to note that the dining service ends relatively early, with last call for food around 8 pm and sometimes even earlier, leaving late diners disappointed. Communication with management regarding dining issues seemed lacking, as some guests reported receiving no response to feedback they provided.
Rooms
Visitors to Berkshires Untold can expect a delightful stay in rooms that are widely noted for their charm and comfort. The accommodations have been praised for being spacious and well-appointed with modern updates that exude a cozy, welcoming vibe. Guests frequently mention the clean and beautifully decorated interiors, complemented by thoughtful touches such as high-quality toiletries and plush robes.
Many find the beds exceptionally comfortable, contributing to a relaxing experience. Although the rooms are described as small by some, their immaculate condition and thoughtful decor continue to impress. Several reviewers also highlight the excellent amenities like luxurious bathtubs and good-quality showers that enhance the overall comfort level.
The staff at Berkshires Untold receives high marks for their friendliness and hospitality, consistently addressing guest needs with responsiveness and care. Despite the rooms being accessed via outdoor walkways, possibly posing a challenge in bad weather, the overall consensus reflects a pleasant and lovely stay enriched by both the quality of the rooms and the attentive service provided.
Beds
The beds at Berkshires Untold have generally received positive feedback from guests, who frequently describe them as comfortable, cozy, and very nice. Many guests appreciated the comfort level, often highlighting how the beds contributed to a restful stay. While there were a few mentions of discomfort and a slightly lumpy experience by some, the overall impression is that the hotel provides a pleasant sleeping experience with its comfortable bedding. The rooms complement the beds with a quiet atmosphere, enhancing the overall comfort for a peaceful night's sleep.
Cleanliness
Berkshires Untold impresses guests with its commitment to cleanliness and well-maintained facilities. Visitors frequently note the immaculate condition of the rooms, highlighting the hotel's ability to combine functionality with comfort. The property undergoes continuous updates, evident in the beautifully renovated lobby and common areas, emphasizing a modern aesthetic. The rooms are not only clean but also cozy, offering a quiet retreat for travelers seeking relaxation. Bathrooms receive praise for their cleanliness and recent updates, contributing to the overall refreshing ambiance of the hotel. While one guest mentioned a slight issue with dampness, the majority of reviews reflect positive sentiments about the pristine condition of both private and shared spaces, making Berkshires Untold a reliable option for guests prioritizing cleanliness during their travels.
Staff
Berkshires Untold offers guests a welcoming and accommodating experience, largely due to its exceptional staff. Reviewers consistently describe the staff as friendly, attentive, and responsive, ensuring that visitors feel right at home. The check-in process is quick and efficient, further adding to the smooth experience. The team is praised for being warm, kind, and pleasant, with many noting their helpful nature. Guests appreciate the staff's thoughtfulness and detail-oriented approach, contributing to the cozy and inviting atmosphere of the hotel. Additionally, the hotel's design and amenities, including the inviting lobby and outdoor seating area, complement the high level of service provided by the staff. Berkshires Untold is recognized as a place where guests can enjoy both great value and a cherished hospitality experience.
FAQ
No, Berkshires Untold doesn't have any pool.
No, a spa isn't available at Berkshires Untold.
Yes, Berkshires Untold welcomes dogs.
Yes, parking facilities are available at Berkshires Untold.
