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Summary of reviewsNovotel Leuven Centrum is praised for its strategic location, making it a top choice for travelers exploring Leuven and beyond. Situated close to the train station and a short walk from the city center, the hotel balances central convenience with peaceful surroundings. The proximity to key attractions and transit points, paired with easy access to restaurants and public transport, adds to its appeal.
Guests frequently commend the breakfast for its extensive, varied selection and high quality, despite occasional concerns about limited options and crowding. The on-site restaurant, "Gourmet Bar," receives mixed reviews with positive feedback on food quality and service but critiques for menu limitations and slow service.
The hotel's rooms are highlighted for their spaciousness and cleanliness, often described as modern, well-equipped and comfortable. Despite minor issues like slippery showers and occasional musty smells, the general sentiment is that the rooms provide good value for money. The friendliness and helpfulness of the staff, including standout team members, enhance the overall guest experience.
Cleanliness is generally well-regarded, although some issues with dirty carpets and inconsistent housekeeping are noted. The complimentary Wi-Fi service is adequate for basic use, though some guests report weak signals and connection issues. Parking, however, is a significant downside with high fees and limited spaces.
Families find the hotel accommodating with spacious rooms and amenities like a children's corner in the lobby. Similarly, business travelers appreciate the professional environment, clean accommodations and a quiet setting conducive to work.
While some guests feel the hotel falls short of full four-star standards due to maintenance issues and lack of certain amenities, the general consensus is that Novotel Leuven Centrum offers a comfortable and well-located option, ideal for various types of travelers. Its accessibility features further ensure a welcoming stay for all guests, including those with disabilities. Show more
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Family Friendly Hotel
This hotel offers spacious rooms suitable for families, and is located within walking distance of the train station and the historical city center. It features a Gourmet Bar with local and international dishes and has modular meeting rooms. Some rooms include a double bed and two single couches to accommodate families.
Dog Friendly Hotel
This hotel is pet-friendly and offers convenient amenities for guests traveling with animals.
Hotel near Nightlife Spots
Located on Vuurkruisenlaan, this hotel is in the center of Leuven, with sights and the station within walking distance. It offers access to the city's amenities and nightlife.
Business Hotel
This hotel features six modular meeting rooms with natural daylight, a restaurant, and is conveniently located near the train station. It is suited for meetings and receptions.
Accessible Hotel
Novotel Leuven Centrum is listed as a hotel with an A or A+ accessibility label. It offers wheelchair accessibility and accessible rooms.
4-Star Hotel
This hotel offers spacious rooms and is a short walk from the train station and the historical city center. It features a Gourmet Bar serving local dishes and Belgian beers. There are also six modular meeting rooms and a restaurant.
Hotel with Gym
Room Types
Superior Triple RoomThis modern, air-conditioned room contains a flat-screen TV, free tea/coffee facilities and free Wi-Fi. It has a private bathroom with bath or shower, a hairdryer and free toiletries.
Please note that the maximum occupancy for this room is 4 guests including children and babies, maximum 3 Adults (see Extra Bed Rates).
Superior Double RoomThis modern, air-conditioned room contains a flat-screen TV, free tea/coffee facilities and free Wi-Fi. It has a private bathroom with bath or shower, a hairdryer and free toiletries.
Please note that the maximum occupancy for this room is 2 Adults. A baby cot is available on request (see Extra Bed Rates).
Executive Double RoomThe spacious double room features a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. This double room has a wardrobe, heating and a TV. The unit offers 1 bed.
Guest Reviews
7.8
Good
Location
Nestled conveniently in Leuven, Novotel Leuven Centrum offers an ideal location for travelers. Guests frequently highlight its proximity to key transit points and attractions. The hotel is notably close to the train station with some reviews mentioning it as a mere 5-7 minute walk away. This ease of access is appreciated by those traveling by train, making it a strategic choice for commuters.
The hotel's location is also praised for its relative quietness despite being in a bustling area. Positioned just a short distance from the city center, many guests note that Leuven's historic and tourist centers are within a comfortable 10-15 minute walk. This makes exploring the heart of the city, including popular sites like the Ruben station and the old market, hassle-free.
Several reviews emphasize that the hotel's setting strikes a balance between central convenience and peaceful surroundings, contributing to a relaxed and pleasant atmosphere. There's also a nod to the hotel's clean and tidy environment, maintaining a high standard of comfort. Additionally, the hotel provides easy access to nearby restaurants and public transport, adding to its appeal.
Guests also remark on the convenience of accessing other Belgian cities with Brussels and Antwerp just a short car trip away. Overall, the Novotel Leuven Centrum is well-regarded for its excellent location, making it a solid base for both exploring Leuven and beyond.
Breakfast
The breakfast experience at Novotel Leuven Centrum generally receives high praise from guests. Many highlight the extensive and varied selection available, featuring delicious and generous options that cater to diverse tastes, including gluten-free choices. Numerous reviews describe the breakfast as excellent, delicious and well-prepared with a wide variety of quality products constantly refilled. Guests appreciate the good value for money and the flexible breakfast times.
While the majority of feedback is positive, some guests express dissatisfaction, citing issues such as limited options, lack of hot food like eggs and bacon and occasional overcrowding. Despite these occasional drawbacks, the overall sentiment indicates that the breakfast at Novotel Leuven Centrum is a notable feature of the stay, often described with terms such as rich, extensive and well-organized.
Dinner
Novotel Leuven Centrum offers the convenience of an on-site restaurant known as the "Gourmet Bar" where guests have expressed appreciation for the quality of food. Dishes such as the salad with honey and other menu items have received positive remarks, indicating very good quality meals. The restaurant is praised for having excellent service, albeit slightly expensive and is a recommended dining option for those staying at the hotel.
However, the restaurant does face criticism for its limited and basic menu with some guests experiencing slow service and even instances of food being served cold. There are also mentions of the menu being constrained to simple items like burgers and pizza, which fell short of some guests' expectations for a Novotel establishment. The overall experience would benefit from more variety and a quicker service.
Breakfast reviews are mixed with some guests finding it expensive for what is provided and others describing it as mediocre. There were also logistical issues such as not receiving breakfast on time and operational constraints during the COVID-19 pandemic.
In summary, while the restaurant at Novotel Leuven Centrum has its merits with good food and commendable service, there are notable areas for improvement, notably in menu variety and promptness of service.
Rooms
Novotel Leuven Centrum offers mostly spacious and clean rooms, making it a comfortable choice for travelers. Guests frequently praise the size of the rooms, noting that they are large enough for families and appreciate the modern furnishings and soundproofing that ensures a peaceful night's sleep. The rooms are well-equipped with essentials like small fridges and water boilers and many highlight the luxurious and cozy ambiance created by thoughtful lighting.
However, some visitors noted issues such as slippery showers, occasional musty smells and temperature control problems. While cleanliness is generally well-regarded, a few reviews mentioned dust and poorly made beds. Amenities like coffee and tea facilities are sometimes missing and there have been mentions of no minibar or slippers, which may not meet every guest's expectations for a four-star hotel.
The overall sentiment is that the rooms are comfortable and good value for money, despite some minor inconveniences. The hotel provides a pleasant stay, ideal for families and business travelers alike with friendly staff and spacious accommodations making it a favorable option for many visitors.
Beds
At the Novotel Leuven Centrum, guests consistently praise the beds for their comfort with many describing them as very comfortable or even blissful. The mattresses receive particularly high marks, contributing to a restful night's sleep in spacious, clean rooms. Most visitors find the beds to be a standout feature of their accommodation, noting that even the large double beds provide ample comfort.
Despite the overall positive feedback, some guests mention minor drawbacks, such as slightly firm or narrow beds and hard pillows. There are occasional reports of beds making loud cracking noises and certain beds being of lower quality or showing signs of wear and tear. While the pillows were also noted to be thin by some visitors, the general consensus is that the beds are a strong point of the hotel experience, ensuring a good night’s sleep.
Overall, the combination of good mattresses and clean, spacious rooms makes the beds at Novotel Leuven Centrum a highlight for many guests.
Cleanliness
The "Novotel Leuven Centrum" hotel receives mixed feedback regarding its cleanliness. Many guests describe their rooms as clean, well-maintained and tidy with several reviews emphasizing the super cleanliness and overall hygienic conditions of the hotel. Rooms are often noted to be spacious, comfortable and in good condition.
However, there are some consistent issues reported. Several reviews highlight problems with dirty carpets, both in the rooms and common areas such as hallways and the breakfast area, which detract from the hotel’s overall cleanliness. Some guests encountered rooms with bad odors and a few mentioned specific problems such as unclean bathrooms and issues with housekeeping starting late in the day.
Despite these negative points, the majority of the feedback leans towards a positive experience in terms of room cleanliness, supported by frequent mentions of friendly and helpful staff. The hotel’s convenient location close to the tourist center also adds to its appeal. Nonetheless, there is a clear need for better carpet maintenance and more consistent housekeeping to meet all guests' expectations.
Staff
The staff at Novotel Leuven Centrum have garnered praise for their exceptional friendliness and helpfulness. Many guests highlighted the excellent service, noting how the reception staff and specific team members such as Domenico, Diego and Mayank went above and beyond to fulfill their requests. The reception area was often mentioned positively with many guests appreciating the respectful and courteous approach of the employees.
Guests found the staff to be extremely polite and professional, contributing to a pleasant check-in and check-out process. Despite occasional issues with reservations and a few instances of less welcoming behavior, the overall experience with the hotel's personnel was overwhelmingly positive. The team's cooperative nature and their great customer focus were commended, making many visitors' stays more enjoyable.
However, there were a few isolated reports of unfriendliness and unprofessional behavior at the front desk, which contrasted with the generally high praise for the staff. Despite these occasional shortcomings, the majority of feedback celebrates the staff's dedication to providing top-level service and creating a welcoming atmosphere.
Wi-Fi
Novotel Leuven Centrum offers complimentary Wi-Fi service to its guests. While some reviews highlight that the Wi-Fi was good and met expectations, several guests mentioned that the internet signal can be weak and the connection might be fairly slow at times. Some found the need to continuously log in to maintain connection inconvenient. Additionally, occasional disturbances with the Wi-Fi signal were noted and there was no access to a PC in the lounge area. However, on the whole, the Wi-Fi was adequate for basic use.
Parking
Guest reviews about the parking situation at Novotel Leuven Centrum highlight several common issues. The hotel's parking garage is described as small and often full with spaces that are tight and difficult to navigate. The parking fee, typically around €20 to €25 per day, is considered expensive by many guests, adding to their frustration. Additionally, the lack of private hotel parking means guests often have to rely on nearby public parking facilities, which can also be costly and inconveniently located, sometimes requiring a 10-minute walk from the hotel. Street parking is scarce and finding a spot, especially at night, is a challenge. Overall, the parking situation is often cited as a significant downside with guests suggesting there is room for improvement in both capacity and cost.
Family
Novotel Leuven Centrum receives positive feedback as a family-friendly destination, situated conveniently near the city center, making it an ideal base for exploring Leuven. Guests frequently highlight its suitability for families, praising the spacious and comfortable rooms, which are perfect for families ranging in size from three to four people. The breakfast is noted for being wonderful and affordable, adding to the overall value for families with children.
The hotel features a nice children's corner in the lobby, providing a dedicated space for kids to enjoy during their stay. Despite this, some reviews mention that the hotel could improve by providing more child-friendly items, such as coloring pages or markers in communal areas.
Fresh and welcoming rooms, comfortable beds and overall room size are praised, making it a comfortable option for family weekends or short stays. While some reviews indicate that the hotel might not be ideal for very young children, many families find it a great place to spend quality time together in Leuven. However, a minor drawback is the limited provision of amenities like bottled water.
In summary, Novotel Leuven Centrum stands out as a comfortable, well-located option for families looking to explore Leuven, offering good value and amenities suitable for a family-friendly stay.
4 Star
Guests of Novotel Leuven Centrum have expressed varied opinions about its four-star status. While the hotel maintains cleanliness and qualitative standards, many reviewers feel it falls short of what one expects from a four-star establishment. Criticisms include chipped paint in room corners, a lack of proper drop-off facilities in front of the main entrance and the use of cardboard cups for coffee. Although the hotel meets basic standards of order and cleanliness, these shortcomings suggest it may not fully measure up to its four-star rating.
Business
Novotel Leuven Centrum proves to be an ideal destination for business travelers, offering a practical and well-situated option for those on work trips. Guests frequently commend the professional and friendly staff, which contributes positively to their stay. The hotel provides a clean and tidy atmosphere, making it a comfortable environment for business clients. Rooms are described as reasonably large with the added benefit of a separate toilet, enhancing convenience. Breakfast receives positive remarks, adding value to the overall experience. Despite the occasional issue with acquiring invoices, the hotel's quiet setting and focus on business needs make it a reliable choice for short business trips.
Accessible
Novotel Leuven Centrum offers excellent accessibility features for guests with disabilities. The hotel is strategically located close to the station, ensuring easy access to transportation. It's in close proximity to key attractions and amenities, making it convenient for guests to navigate the area.
The hotel itself is wheelchair accessible, including rooms equipped with signs in Braille for visually impaired guests. The layout includes accessible bathrooms and toilets, ensuring comfort and ease of use. Additionally, the friendly and helpful staff at reception add to the welcoming atmosphere, always ready to assist guests with any special needs.
Overall, Novotel Leuven Centrum provides a comfortable and accommodating stay for guests with disabilities, combining accessibility with a prime location and supportive service.
No, Novotel Leuven Centrum doesn't have any pool.
No, a spa isn't available at Novotel Leuven Centrum.
Yes, Novotel Leuven Centrum welcomes dogs.
No, parking facilities aren't available at Novotel Leuven Centrum.