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Summary of reviewsPremiere Classe Arras - Tilloy Les Mofflaine garners praise primarily for its strategic and convenient location near Arras and major highways, making it an ideal stop for travelers en route to destinations like Calais or heading further south. The proximity to Arras' city center, just 3 kilometers away, allows visitors to explore local events and festivals while retreating to a quiet spot for restful sleep. Guests appreciate the practical amenities including free, secure parking with camera surveillance, adding to the overall convenience. Despite being close to major routes, the hotel maintains a peaceful environment, which is beneficial for those valuing both accessibility and tranquility.
The hotel’s staff is commended for their friendly, professional and helpful demeanor, significantly enhancing the guest experience. Instances of exceptional service, such as assistance with luggage and accommodating special requests, add to the overall positive impressions.
While the breakfast at the hotel offers reasonable value for the cost with flexible hours and convenient autonomy, it faces criticism for its limited variety and low-quality options. The small dining area frequently leads guests to eat in their rooms, which detracts from the experience.
Accommodation at the hotel presents a mixed bag; the rooms are clean and functional, appealing to budget-conscious travelers. Highlights include welcoming touches like complimentary bottles and candies, spacious family rooms and powerful showers. However, the rooms are often described as very small and cramped with beds that many guests find hard and uncomfortable due to thin mattresses. Some bathrooms also received negative feedback for being tiny, shared and sometimes dirty.
Cleanliness is a significant issue with multiple reports of mold in bathrooms, dirty exteriors and a pervasive tobacco smell. Shared facilities, such as toilets and showers, are frequently criticized for being unclean, affecting the comfort of the stay.
Parking is a notable highlight with guests appreciating the spacious, secure and free parking area that contributes to a hassle-free experience. The parking area is well-maintained and monitored, providing peace of mind for travelers.
Overall, Premiere Classe Arras - Tilloy Les Mofflaine is recognized for its convenience, affordability and helpful staff, making it a practical choice for brief stopovers, especially for budget travelers. However, improvements in room comfort, breakfast variety and cleanliness would significantly enhance the guest experience.
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