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Summary of reviewsPuffers Inn is a highly recommended establishment praised for its favorable location, cleanliness, friendly staff and excellent amenities, particularly the pool and spa. Its proximity to major highways between Brisbane and the Gold Coast makes it a convenient choice for diverse travelers, including those with work commitments, attending events or visiting nearby attractions such as Dreamworld. Despite being near busy roads, guests enjoy a quiet and comfortable environment, enhanced by well-maintained facilities.
The rooms at Puffers Inn are consistently highlighted for their cleanliness, spaciousness and overall comfort. Guests appreciate the tidiness and the amenities provided, including features like spa baths. Although some rooms show signs of age, most visitors find the value for money commendable. The beds generally receive positive feedback for their comfort, contributing to a pleasant sleeping experience, despite minor complaints about occasional issues like sagging or hard surfaces.
Although the breakfast service has faced some criticism due to the closure of the restaurant, which surprised many guests, the large, reasonably priced breakfast offerings have been praised when available. This aspect does, however, reflect a need for clearer communication regarding dining options.
Visitors frequently commend the friendly, professional and helpful staff, including the owners who are noted for their exceptional hospitality. Positive interactions with the staff significantly enhance the overall guest experience, making stays more enjoyable and comfortable.
The pool and spa facilities stand out for their cleanliness and inviting nature. Guests describe the pool as beautiful and well-maintained with the heated spa receiving special mention for its ideal temperature. While a few guests found the pool closed or too cold at times, the majority express satisfaction with these amenities.
Overall, Puffers Inn is recognized for providing a relaxed and satisfactory retreat, marked by clean, comfortable accommodations and exceptional staff service, making it a favored stop for various types of travelers. Show more
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Categories
Motel Taking Steps Towards Sustainability
Motel with Swimming Pool
Heated Pool Outdoor Pool
Accessible Motel
Motel with Tennis Courts
4-Star Motel
Motel with Outdoor Pool
Motel with Heated Pool
Room Types
Standard Double RoomThis room features a private bathroom, a TV and tea and coffee making facilities.
Please note that the price is based on 2 guests. There is no capacity for additional guests.
Family RoomThis 3-star room features a microwave, bathroom, TV, linen and a refurbished kitchenette. Interconnecting rooms are available.
Please note that the price is based on 2 guests. Maximum occupancy is 5 depending on availability (see Hotel Policies)
Executive King Suite with Spa BathBeautifully appointed suite with spa bath in the bathroom and a balcony.
Please note that there is no capacity for additional guests.
Executive Queen Room with Spa Bath This spacious room features a relaxing spa bath.
Please note that the price is based on 2 guests. Maximum occupancy is 3 (see Hotel Policies).
Deluxe King StudioThis air-conditioned studio features a desk, outdoor furniture, pool views and a private bathroom. The unit offers 1 bed.
Guest Reviews
8.0
Very Good
Location
Puffers Inn enjoys a favorable location that meets the diverse needs of its guests. The proximity to highways and the motorway makes it an ideal choice for travelers and those visiting nearby attractions. Guests appreciate its convenience, particularly for those with work commitments or attending events, as well as its closeness to family and major attractions such as Dreamworld. The property is well-positioned between Brisbane and the Gold Coast, adding to its appeal for visitors looking to explore both regions.
Despite being close to major roads, the hotel offers a quiet and comfortable environment. The clean, well-maintained facilities, including a pool, enhance the experience, especially for groups such as rugby teams recovering from events. The friendly and helpful staff at Puffers Inn contribute positively to guest satisfaction, providing outstanding customer service and ensuring easy check-ins. While some guests noted the location could be challenging to find, the overall convenience and amenities make Puffers Inn a recommended stop for various types of travelers.
Breakfast
The breakfast experience at Puffers Inn seems to be a mixed bag. On the one hand, several guests praised the big breakfast for its generous portions and reasonable prices, highlighting the great value. On the other hand, there is evident disappointment due to the restaurant being closed and no breakfast being available, a situation that has persisted for some years. This lack of availability surprised many guests, implying a communication gap concerning the operational status of the restaurant and bar. Despite these issues, the hotel's location remains convenient for guests needing proximity to specific places.
Rooms
Puffers Inn receives high praise for its cleanliness and overall comfort. Guests consistently highlight that the rooms are clean, tidy, spacious and cozy, often exceeding expectations in terms of hygiene. Despite some rooms showing signs of age, many find the value for money to be noteworthy. The facilities and amenities provided in the rooms are appreciated and some guests particularly enjoyed features such as the spa bath. Although there were occasional mentions of traffic noise and dated decor, the overall sentiment is positive. The location is both quiet and convenient, making it a suitable choice for various types of travelers, including sports teams and those visiting Brisbane. The majority of guests found the beds comfortable, although there were a few dissenting opinions. The peaceful and somewhat secluded setting is also viewed favorably.
Beds
At Puffers Inn, the beds generally receive positive feedback for their comfort. Many guests have noted that the beds are very comfortable, using descriptors such as "very comfy," "super comfy," and even "sensational." Some mentioned that both the bed and pillows offered a high level of comfort. However, a few guests experienced some issues, such as a sagging side, a slightly hard surface or feeling the springs. There were also a few remarks about minor inconveniences like bed side lamps not working. Despite these points, the overall consensus highlights a largely comfortable sleeping experience.
Cleanliness
The reviews of Puffers Inn consistently highlight the cleanliness of the establishment. Guests repeatedly note that the rooms are clean and tidy, providing a comfortable stay. Many mention that the rooms come with adequate facilities and amenities, contributing to a hassle-free experience. The accommodating and professional staff also receive praise, ensuring a seamless check-in and check-out process. Visitors appreciate the immaculate condition of both the rooms and the common areas, emphasizing that the hotel is well-maintained. While some guests find the rooms a bit dated, this does not detract from their overall cleanliness and comfort. The hotel's location is generally favorable, central to guests' needs, making it an excellent choice for a short stay. Despite occasional difficulties navigating the area, guests find the motel to be a relaxed and satisfactory retreat.
Staff
The staff at Puffers Inn consistently receive high praise from guests for their friendliness, professionalism and willingness to assist. Descriptions of the personnel range from very friendly and helpful to beyond amazing with everything. Receptionists are often highlighted for being lovely, polite and accommodating, contributing to a welcoming atmosphere upon check-in. The owners of the inn are noted for their helpfulness and care, frequently going above and beyond to assist their guests. Even mentioned are their friendly sausage dogs, adding a personal and homey touch. These positive interactions with the staff noticeably enhance the guest experience with many reviews noting the staff's efforts in making their stay more comfortable and enjoyable.
Pool
The pool facilities at Puffers Inn received high praise from guests for their cleanliness and inviting appearance. Guests consistently mentioned the pool being great, beautiful and fantastically well-maintained. The accompanying spa also garnered positive remarks for being outstanding and heated to just the right temperature. The pool area itself was described as wonderful, clean and comfortable. While a few guests noted that the pool wasn't open or that it was too cold to swim in, the overall sentiment leaned heavily towards satisfaction with the pool and spa amenities. The friendly staff and spacious rooms added to the positive experience, making the pool and spa area an appealing feature of the hotel.
Yes, Puffers Inn has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Puffers Inn.
No, Puffers Inn doesn't allow dogs.
No, parking facilities aren't available at Puffers Inn.