HG Tenerife Sur
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Summary of reviewsHG Tenerife Sur receives consistent praise for its central but tranquil location in the heart of Los Cristianos, making it a perfect base for exploring the southern region of Tenerife. The hotel is conveniently close to essential amenities such as the bus station, the sea, various restaurants, cafes, bars and supermarkets. Free parking and abundant public transport options add to the convenience of getting around.
The accommodations at HG Tenerife Sur are spacious, comfortable and well-equipped, particularly appealing to those planning longer stays. Visitors appreciate the cleanliness, regular housekeeping and the comfort of the beds, though some rooms could benefit from minor refurbishments and lack air conditioning. The presence of kitchenettes in many apartments enables guests to prepare their own meals. Balconies and terraces, often with pleasant views, further enhance the comfort.
The hotel's pool area is a standout feature, praised for its cleanliness, size and atmosphere. The presence of a heated pool adds an extra layer of comfort, although some guests noted it could be warmer. The children's pool is a hit among families, being safe and well-maintained, though it can get busy. The lifeguard's diligence in maintaining order and safety is well-appreciated, as is the selection of sun loungers available.
Staff at HG Tenerife Sur earn high marks for their friendliness, professionalism and attentive service, making guests feel welcome and well cared for during their stays. The hotel's team—from reception to housekeeping to the cafeteria and restaurant—consistently receive commendations for their positive demeanor and efficiency.
While breakfast options are seen as reasonably priced with some tasty offerings, there is a noted need for greater variety and better quality in certain aspects. Dinner service has similar feedback with praise for the ambiance provided by live music but calls for more diverse and fresh options in the buffet.
Cleanliness throughout the hotel is frequently highlighted with both the rooms and common areas such as the pool being kept in excellent condition. The robust daily housekeeping service ensures a tidy and pleasant environment.
However, there are areas for improvement, particularly the hotel's WiFi service. Guests often report weak signals, unstable connections and the disappointment of having to pay extra for subpar internet access.
Overall, HG Tenerife Sur offers excellent value for money with its clean, spacious accommodations, favorable location, outstanding pool facilities and friendly staff making it a popular choice for travelers seeking comfort and convenience on a budget.
Categories
The accommodations at HG Tenerife Sur are spacious, comfortable and well-equipped, particularly appealing to those planning longer stays. Visitors appreciate the cleanliness, regular housekeeping and the comfort of the beds, though some rooms could benefit from minor refurbishments and lack air conditioning. The presence of kitchenettes in many apartments enables guests to prepare their own meals. Balconies and terraces, often with pleasant views, further enhance the comfort.
The hotel's pool area is a standout feature, praised for its cleanliness, size and atmosphere. The presence of a heated pool adds an extra layer of comfort, although some guests noted it could be warmer. The children's pool is a hit among families, being safe and well-maintained, though it can get busy. The lifeguard's diligence in maintaining order and safety is well-appreciated, as is the selection of sun loungers available.
Staff at HG Tenerife Sur earn high marks for their friendliness, professionalism and attentive service, making guests feel welcome and well cared for during their stays. The hotel's team—from reception to housekeeping to the cafeteria and restaurant—consistently receive commendations for their positive demeanor and efficiency.
While breakfast options are seen as reasonably priced with some tasty offerings, there is a noted need for greater variety and better quality in certain aspects. Dinner service has similar feedback with praise for the ambiance provided by live music but calls for more diverse and fresh options in the buffet.
Cleanliness throughout the hotel is frequently highlighted with both the rooms and common areas such as the pool being kept in excellent condition. The robust daily housekeeping service ensures a tidy and pleasant environment.
However, there are areas for improvement, particularly the hotel's WiFi service. Guests often report weak signals, unstable connections and the disappointment of having to pay extra for subpar internet access.
Overall, HG Tenerife Sur offers excellent value for money with its clean, spacious accommodations, favorable location, outstanding pool facilities and friendly staff making it a popular choice for travelers seeking comfort and convenience on a budget.
Apartment with Children's Pool
These well-equipped apartments are great for families. It features a children's pool for the little ones to enjoy.
Apartment with Heated Pool
This apartment complex features a large pool area that includes a heated pool. The water temperature is positively highlighted by many guests.
Apartment with Swimming Pool
Heated Pool Children's Pool Outdoor Pool
Apartment with Outdoor Pool
About HG Tenerife Sur
License: A-38-4-0040700
Guest Reviews
Location
Guests find the location perfect for both relaxation and convenience with the beach being a manageable 10-20 minute walk away. Despite being near the lively atmosphere of the town, the area around the hotel is often described as tranquil, providing a calm retreat after a day of exploring.
Parking is generally easy to find with free parking spaces available nearby. This makes it convenient for those renting cars to explore the broader region. Public transport options are abundant with frequent buses and plenty of taxis available.
The combination of a central but peaceful location near the beach, bus station and local amenities makes HG Tenerife Sur a favored choice among travelers. The hotel complements its prime location with great facilities such as a well-maintained pool area and friendly, attentive staff.
Breakfast
Although some guests describe the breakfast as sufficient, adequate and even complete, others find it boring, mediocre or of very poor quality. Complaints often highlight the lack of variety, poor quality pastries and inadequate replenishment of items like jam and honey. The organization of the breakfast service also comes under scrutiny with specific mentions of slow coffee machines and a generally chaotic setup.
Live music in the evenings is a noted positive aspect of the hotel's dining experience. In conclusion, the breakfast at HG Tenerife Sur might suit those looking for a basic, reasonably priced meal, but may fall short for those seeking a diverse and high-quality culinary start to their day.
Dinner
However, reviews consistently note that the dinner buffet tends to be repetitive with limited variety and average quality. Some guests find the food tasty but monotonous, while others felt the selection was not very appealing, describing meals as medium or average. A few reviews even mentioned concerns about the freshness and quality of some food items.
Despite these critiques, some guests did commend the dinners as excellent, indicating that everything needed was available and satisfactory. The half board option is convenient, although repetitiveness is a commonly mentioned drawback.
Overall, the dinner service at HG Tenerife Sur could benefit from greater variety and improved food quality to meet diverse guest expectations. The live music adds a positive touch, enhancing the dining ambiance even when the menu options don't always hit the mark.
Rooms
While a few guests noted that certain rooms could benefit from refurbishment to address tired interiors, the overall consensus is that the accommodations are well-maintained and functional. The daily cleaning service and regular change of towels and beddings further add to the positive experience, though there were sporadic issues with room readiness upon check-in and occasional lapses in thorough cleaning.
Despite some rooms lacking air conditioning, the spacious layouts and comfortable furnishings generally make up for this shortfall. Guests also appreciate the property's convenient location close to amenities and the lovely pool area, which is a great spot to relax. All in all, HG Tenerife Sur offers excellent value for money with its clean, spacious and well-equipped rooms, making it a good choice for travelers seeking comfort and convenience on a budget.
Beds
However, there were mixed opinions regarding bed types and arrangements. While some guests enjoyed the comfort of single beds and clean bedding, others were less satisfied with the setup, noting that couples were often provided with two single beds pushed together instead of a double bed. Additionally, a few guests mentioned issues with the sofa bed, describing it as uncomfortable and unsuitable for additional guests or children.
Despite some negative points such as beds occasionally being too hard, plastic fitted sheets being noisy and occasional issues with bed movement, the majority of the feedback emphasized the comfort and cleanliness of the beds. These positive aspects likely contribute to guests' overall satisfaction with their stay at the hotel.
Cleanliness
Several reviewers mention how housekeeping goes above and beyond, ensuring that the rooms are cleaned thoroughly with linens changed frequently. The overall property, including common areas like the pool, is also well-kept, adding to the hotel's appeal. The pool, although sometimes noted as cold, is appreciated for its cleanliness and size.
While the majority of comments praise the cleaning quality, a few guests have noted inconsistencies. Some reported superficial cleaning or specific areas like bathrooms and deck chairs not meeting standard expectations. However, these instances appear to be the exception rather than the rule in an otherwise clean and organized environment.
Overall, the cleanliness and the attentive housekeeping service at 'HG Tenerife Sur' receive high marks from guests, contributing to an enjoyable stay.
Staff
The hotel's personnel, from reception to housekeeping, are often described as polite, efficient and incredibly supportive. Guests repeatedly mention staff members who go out of their way to ensure comfort and satisfaction, contributing to a pleasant and hassle-free stay. The friendliness and positive attitude of the employees, including those in the cafeteria and restaurant, further add to the hotel's inviting atmosphere.
Although there are occasional mentions of less positive experiences with certain staff members or management's presence, these instances appear to be exceptions rather than the norm. Overall, the majority of feedback underscores the attentive and professional nature of the team, making HG Tenerife Sur a standout choice for travelers seeking excellent customer service.
Wi-Fi
Additionally, the hotel imposes an extra charge for WiFi access throughout the complex, a point of frustration for many visitors. Even after paying the additional fees, the WiFi service remains unreliable and slow, making it difficult for guests who need internet access for work or other activities. Free WiFi is limited to certain areas like the reception and the pool and even there, the connection is often spotty and not dependable.
Overall, the WiFi situation at HG Tenerife Sur significantly detracts from the otherwise comfortable stay. For travelers prioritizing reliable internet access, this might be a notable drawback.
Pool
The hotel's location is also a notable advantage, being close to restaurants, cafes and not far from the beach. The pool area includes amenities such as a nice soda bar and snack bar, adding to the convenience and enjoyment for guests. Nighttime brings music to the pool area, enhancing the ambiance.
Guests appreciated the presence of a hardworking lifeguard, ensuring safety and removing towels from sunbeds, which addresses some issues with people reserving loungers early in the morning. However, some noted challenges in securing loungers and seats for the evening entertainment.
Overall, the pool area at HG Tenerife Sur stands out as a significant highlight of the hotel, offering a great place to relax and enjoy the Tenerife sun.
Children's Pool
Heated Pool
Outdoor Pool
Morning cleaning by an attendant ensures the pool remains in pristine condition. Guests appreciate the serene views of the sea from the poolside, along with the convenience of nearby balconies featuring clotheslines. While the pool area can become busy, making it occasionally challenging to find available sun loungers, the presence of lifeguards to manage the space, including the removal of unattended pool towels, helps maintain order. However, some mention the outdoor pool can be on the colder side.
The outdoor garden areas around the pool contribute to a relaxed atmosphere, offering sunbathing spots and a quiet retreat for guests. Despite minor inconveniences like ants and the need for heating the pool, the overall feedback underscores that 'HG Tenerife Sur' provides a delightful outdoor pool experience, making it a standout feature of the hotel.
Yes, HG Tenerife Sur has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Outdoor Pool.
No, a spa isn't available at HG Tenerife Sur.
No, HG Tenerife Sur doesn't allow dogs.
No, parking facilities aren't available at HG Tenerife Sur.
No, HG Tenerife Sur doesn't have a gym.
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