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Summary of reviewsCarthago Suites in Cartagena garners largely positive reviews across multiple categories, making it a favored choice among travelers seeking accessibility, comfort and value.
Guests laud the hotel's prime location near Park El Batel, the historic city center and major transport hubs like the bus and train stations. Its central and quiet setting facilitates easy exploration of the city's main attractions, monuments and the Castle. Proximity to supermarkets, restaurants and shopping centers adds convenience. Although some guests find the neighborhood less pleasant at night and the nearest beach a bit far, the overall accessibility and modern renovations compensate well, ensuring great value for money.
The suites at Carthago Suites are frequently commended for their spaciousness, comfort and modern decor, making them suitable for both short and extended stays. Guests appreciate amenities such as comfortable beds, TVs with Netflix, small kitchens and good-sized fridges. The rooms are described as clean organized and cozy, often exceeding expectations in terms of space and utility. While minor issues with bathroom drainage and the absence of air conditioning are noted, these do not significantly detract from the overwhelmingly positive experience.
Cleanliness is another strong point with many guests highlighting the well-maintained and fresh appearance of the suites. The inclusion of amenities such as washing machines adds to the convenience. However, some sporadic concerns about cleanliness standards—such as dirty bathrooms and inconsistent room maintenance—suggest areas for improvement.
Staff feedback is predominantly favorable with many guests appreciating the friendly, helpful and attentive service. Specific staff members receive praise for their responsiveness and assistance. Although there are occasional criticisms regarding delayed communication or impersonal interactions, the overall sentiment remains positive with staff contributing significantly to the pleasant stay.
WiFi services receive mixed reviews, though many guests find the internet speed good and suitable for work and streaming purposes. Access to Netflix is a valued amenity, despite some reporting unreliable connectivity and frequent internet failures.
Parking experiences are varied with many guests appreciating free parking options nearby. While some find street parking challenging or costly, those who secure a spot praise the parking facilities.
Finally, the bed quality at Carthago Suites is generally well-received with many guests finding them very comfortable. Specific mentions of cozy beds and pillows are common, although a few express dissatisfaction with bed firmness, outdated mattresses or size, mainly affecting longer-term stays.
In summary, Carthago Suites is celebrated for its excellent location, spacious and well-equipped apartments, cleanliness, supportive staff and considerable value for money, making it a recommended choice for visitors to Cartagena.
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