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Summary of reviewsGalaxy City Hotel in Kandy stands out for its advantageous location, appreciated for its balance of convenience and tranquility. Guests highlight its proximity to key spots in Kandy, easily reachable by a short tuk-tuk ride or a brief walk, while also enjoying the peaceful retreat it offers away from the bustling city center. The hotel delivers clean, comfortable accommodations that enhance the overall positive experience of its well-situated property.
Breakfast at Galaxy City Hotel is consistently praised for its quality and variety. Guests enjoy delicious and plentiful options, both continental and Sri Lankan, often describing the meal as fabulous and amazing. Many find the breakfast to be good value for money with thoughtful touches such as in-room service or take-away options adding to its appeal. The friendly and helpful staff further elevate the breakfast experience.
The rooms are another highlight, known for their spaciousness, cleanliness and modern amenities. Guests commend the stylish furnishings and the accurate representation of the rooms as seen online. Comfortable beds and well-equipped bathrooms contribute to an inviting atmosphere with some rooms offering stunning views, making it ideal for family stays or those seeking a relaxing retreat.
Cleanliness is a standout feature with the hotel maintaining immaculate conditions throughout its premises. The modern and spacious rooms, coupled with strong maintenance efforts, leave a lasting impression. Guests appreciate the comfortable beds and modern amenities, making for a bright and pleasant stay. The hotel's cleanliness standards are often compared favorably to those in Europe.
The staff at Galaxy City Hotel receive extensive praise for their friendliness, professionalism and attentiveness. Guests feel well-cared-for, noting the exceptional service and warmth from the team. Special mentions of staff members for their exemplary service underscore the high level of care provided. The manager's professionalism contributes positively to the overall guest experience as well.
WiFi at the hotel, however, receives mixed feedback with many guests reporting issues with slow or unreliable connections, particularly during peak times. Strengthening the WiFi service could significantly improve the overall guest experience.
Parking facilities also garner mixed feelings, although the provision of free underground parking is appreciated by many. Despite some challenges with limited spaces, the hotel's efforts to accommodate guests with convenient parking arrangements are noted.
For families, Galaxy City Hotel is a comfortable choice offering spacious family rooms and suites. Staff are particularly accommodating to families, providing extra beds upon request. The availability of entire apartments makes it suitable for larger families, though occasional discrepancies in family suite availability have been noted.
Ultimately, Galaxy City Hotel is celebrated for its clean and comfortable accommodations, excellent breakfast, friendly staff and convenient yet peaceful location, making it a highly recommended choice for travelers visiting Kandy.
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