San Remo Grand Hotel
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Summary of reviewsSan Remo Grand Hotel is well-regarded for its prime central location, which is frequently praised by guests. Its proximity to the beach, shops, pedestrian areas and city attractions makes it an ideal base for both leisure and business travelers. This advantageous setting allows easy access to restaurants, theaters and public transit, contributing significantly to a favorable guest experience.
The breakfast service at the hotel is a standout feature with many guests describing it as abundant, varied and delicious. The American buffet offers a wide range of items, catering to diverse tastes with high-quality pastries, fruits, yogurts and beverages. Extended breakfast hours and the attentive, friendly staff further enhance the dining experience, although there are minor criticisms regarding the lack of gluten-free options and occasional overcrowding in the breakfast area. The dinner service also receives positive remarks for its quick service, good price-quality ratio and enjoyable dining experience complemented by kind staff and occasional entertainment.
Guest feedback on the rooms is more mixed. Some guests find them clean and comfortable, appreciating the clean sheets and functional amenities. However, a larger number report issues such as small room sizes, outdated furnishings, cleanliness concerns and maintenance problems. These issues detract from the overall room experience, suggesting a need for updates and improvements in maintenance protocols.
Cleanliness remains a significant area for improvement across the hotel with recurring complaints about dirty rooms and bathrooms, stained linens and neglected hallways. Though daily room cleanings and some well-maintained facilities are acknowledged, the general sentiment indicates that the hotel must enhance its hygiene standards and maintenance efforts.
The hotel staff are largely commended for their friendly, attentive and kind service, making guests feel welcomed and well-cared-for. Special mentions of individual staff members highlight the personalized and professional service provided. Nonetheless, criticisms do exist regarding responsiveness and communication issues, particularly during peak seasons.
The hotel's spa services are well-liked, especially for high-quality massages and hydrotherapy treatments, despite some complaints about additional costs and maintenance issues in the facilities. The heated pool also receives positive feedback for its pleasant temperature and family-friendly environment, though some guests cite concerns about its size and occasional cleanliness issues.
Despite connectivity issues such as weak WiFi signals and slow internet speeds, the hotel's beach proximity is a major draw, allowing guests to enjoy the sea easily. Family-friendly amenities, including a playroom, game room and enjoyable pool, enhance the hotel's appeal to families even though noise and cleanliness concerns are mentioned.
In conclusion, while San Remo Grand Hotel excels in location, breakfast offerings and friendly service, improvements in room quality, cleanliness and WiFi connectivity could further elevate the guest experience.
Categories
The breakfast service at the hotel is a standout feature with many guests describing it as abundant, varied and delicious. The American buffet offers a wide range of items, catering to diverse tastes with high-quality pastries, fruits, yogurts and beverages. Extended breakfast hours and the attentive, friendly staff further enhance the dining experience, although there are minor criticisms regarding the lack of gluten-free options and occasional overcrowding in the breakfast area. The dinner service also receives positive remarks for its quick service, good price-quality ratio and enjoyable dining experience complemented by kind staff and occasional entertainment.
Guest feedback on the rooms is more mixed. Some guests find them clean and comfortable, appreciating the clean sheets and functional amenities. However, a larger number report issues such as small room sizes, outdated furnishings, cleanliness concerns and maintenance problems. These issues detract from the overall room experience, suggesting a need for updates and improvements in maintenance protocols.
Cleanliness remains a significant area for improvement across the hotel with recurring complaints about dirty rooms and bathrooms, stained linens and neglected hallways. Though daily room cleanings and some well-maintained facilities are acknowledged, the general sentiment indicates that the hotel must enhance its hygiene standards and maintenance efforts.
The hotel staff are largely commended for their friendly, attentive and kind service, making guests feel welcomed and well-cared-for. Special mentions of individual staff members highlight the personalized and professional service provided. Nonetheless, criticisms do exist regarding responsiveness and communication issues, particularly during peak seasons.
The hotel's spa services are well-liked, especially for high-quality massages and hydrotherapy treatments, despite some complaints about additional costs and maintenance issues in the facilities. The heated pool also receives positive feedback for its pleasant temperature and family-friendly environment, though some guests cite concerns about its size and occasional cleanliness issues.
Despite connectivity issues such as weak WiFi signals and slow internet speeds, the hotel's beach proximity is a major draw, allowing guests to enjoy the sea easily. Family-friendly amenities, including a playroom, game room and enjoyable pool, enhance the hotel's appeal to families even though noise and cleanliness concerns are mentioned.
In conclusion, while San Remo Grand Hotel excels in location, breakfast offerings and friendly service, improvements in room quality, cleanliness and WiFi connectivity could further elevate the guest experience.
Family Friendly Hotel
This hotel has spacious rooms suitable for families. It is located close to the beach and offers a game room for kids.
Business Hotel
Offers basic amenities for business travelers. Provides a comfortable stay with easy access to local businesses and attractions.
Cheap Hotel
Located in Mar del Plata, this hotel on Belgrano offers budget-friendly accommodation in a coastal city. Its location provides access to beaches and local attractions.
Hotel near The Beach
Hotel with Spa
Hotel with Swimming Pool
Indoor Pool
Hotel with Parking
3-Star Hotel
Hotel with Indoor Pool
Guest Reviews
San Remo Grand Hotel enjoys a prime location that is consistently praised by its guests. Nestled in the city center, the hotel is just a short walk from the beach, pedestrian areas and a variety of shops, making it an ideal base for exploring the local attractions. The central setting allows guests to explore the city on foot with easy access to restaurants, theaters and bus lines. Visitors appreciate the convenience and accessibility, highlighting that virtually everything is within close reach. The combination of a great location and friendly staff makes the hotel a favorable choice for travelers, whether for business or leisure. Although some mention that the facilities are slightly outdated, the exceptional location more than compensates, making San Remo Grand Hotel a reliable option for those wanting to be at the heart of the action.
Nestled in a prime, central location, the San Remo Grand Hotel promises an exceptional breakfast experience, as highlighted by numerous guests' reviews. Most visitors rave about the breakfast, describing it as very abundant, varied and delicious. The American buffet offers a diverse selection of items that cater to various tastes, from fresh pastries and cakes to fruit salads, yogurt and a wide variety of drinks including tea, coffee, hot chocolate and more. The breakfast is often praised for its high quality and plentiful offerings with several reviews mentioning extended hours that accommodate early risers and those who prefer a leisurely start to their day.
Guests frequently commend the attention and friendliness of the staff, who ensure a well-organized and enjoyable dining experience. Despite the mostly positive feedback, a few guests pointed out some areas for improvement, such as the lack of gluten-free options and savory items like ham and cheese. There were also mentions of occasional low-quality products and the use of plastic disposable cutlery which felt out of place in an otherwise complete buffet.
The breakfast area itself receives mixed feedback with some highlighting its cleanliness, spaciousness and pleasant street view, while others note instances of overcrowding and limited seating. Notably, the breakfast includes a variety of sweets, which is a hit among children and those with a sweet tooth.
In summary, breakfast at San Remo Grand Hotel stands out as a high point for most guests, offering a rich and varied start to the day with excellent service in a well-located setting.
San Remo Grand Hotel offers an appealing dining experience with many positive aspects highlighted by guests. The restaurant presents dishes quickly and maintains a good price-quality ratio, making it an affordable dining option. Guests appreciate the variety and value of the buffet and enjoy the convenience of having dinner at the hotel lobby bar, which also offers good prices. The dining hall staff are noted for their kindness and attentive service, enhancing the overall dining experience. Additionally, a unique feature is the dinner with a show, providing entertainment to complement the meal. However, some guests have mentioned that the restaurant needs improvement in meeting basic cooking standards. Despite this, the friendly treatment from the staff and the overall value keeps many diners satisfied.
The reviews for the rooms at San Remo Grand Hotel indicate a range of experiences, though mostly leaning towards the less favorable. Positively, some guests found their rooms to be clean and comfortable, particularly appreciating the clean sheets and towels, as well as functional amenities like air conditioning and TV. A few rooms were described as spacious and comfortable, offering a decent experience. However, a larger number of reviews highlight issues such as the rooms being extremely small and poorly maintained, lacking necessary outlets and having deteriorated or outdated furnishings. Problems with cleanliness were also mentioned, including reports of cockroaches and ants, unpleasant odors and dirty bathrooms. The hotel's furniture and facilities are often described as old and in need of significant maintenance. Additionally, many guests experienced issues with maintenance, such as broken windows, non-working showers and overall deterioration of the spaces. Overall, while some guests found aspects of their rooms satisfactory, the majority appear to have encountered various issues that impacted their stay.
San Remo Grand Hotel has received mixed feedback regarding its beds. While some guests found the beds to be very comfortable, the majority had concerns about the condition of the mattresses and pillows. Many reviews mentioned that the mattresses were old, sunken and in dire need of replacement with some even having springs sticking out. The beds were often described as narrow and uncomfortable with several guests commenting on the awkward setup of two single beds pushed together to form a double bed.
The bedding situation was equally problematic; sheets were frequently reported to be worn out, too small or even dirty. There were also instances of missing sheets and dirty blankets. A few guests reported encountering ants in the beds, which added to their discomfort.
Overall, while the rooms themselves were generally deemed satisfactory, the condition and comfort of the beds and mattresses clearly need significant improvements to ensure a restful stay for future guests.
San Remo Grand Hotel has received varied feedback regarding its cleanliness. Highlights from guest experiences point to consistent daily room cleanings and well-maintained facilities, particularly appreciating the attentive staff. However, many guests reported significant issues with overall hygiene and maintenance. Common complaints include dirty rooms and bathrooms, stained towels and sheets, cockroaches and neglected hallways. There were also frequent mentions of poor conditions in bathrooms and a lack of thorough cleaning, contributing to an overall sense of neglect. While some guests noted that the cleanliness met basic expectations, many emphasized that improvements in maintenance and hygiene practices are necessary to elevate the guest experience. The hotel’s central location and good breakfast have been positively acknowledged, but cleanliness remains a notable area needing attention.
The reviews of San Remo Grand Hotel reveal a mixed but largely positive impression of the staff. Overall, the hotel's personnel are frequently described as friendly, attentive and kind. Guests repeatedly highlight the exceptional attentiveness and cordiality of the staff with special commendations for the reception staff and breakfast room attendants. Employees like Roger and Belen from the reception, as well as Silvia at the pool, receive individual praise for their outstanding service and hospitality.
Despite the predominantly favorable reviews, there are some notable criticisms. Issues such as poor responsiveness from some staff members, including the administrative staff and communication problems were mentioned. Additionally, some guests reported unsatisfactory experiences with specific staff, particularly in the dining and pool areas. During peak seasons, an overwhelming workload seemed to affect the quality of service and response times negatively.
Nonetheless, the positive experiences largely emphasize the staff's hospitality, personalized attention and readiness to assist guests. Many guests felt well-received and appreciated the warm and helpful demeanor of most hotel employees, contributing significantly to their overall pleasant stays. The staff's efficiency in resolving maintenance issues quickly and their overall good disposition are also points of praise.
While there are occasional lapses in service, the friendly and attentive nature of the majority of the employees at San Remo Grand Hotel helps create an inviting and accommodating atmosphere for guests.
The San Remo Grand Hotel, despite its various amenities, appears to struggle significantly with its WiFi connectivity. Numerous guests have reported issues ranging from slow speeds to complete inability to connect. The WiFi signal is notably weak, particularly in rooms and on higher floors with some visitors experiencing practically non-existent Internet access. Even in common areas such as the lobby and breakfast space, the connectivity remains poor. Efforts to use the WiFi often result in frustration due to constant cut-offs and an overall unreliable connection. For those planning to stay connected during their visit, these persistent issues with the hotel's WiFi may be a considerable drawback.
The San Remo Grand Hotel boasts a spa that stands out for its excellent services, particularly the massages and hydrotherapy treatments, which many guests find to be of high quality. Facilities such as the Jacuzzi, sauna and Finnish bath receive praise, enhancing the overall relaxation experience. Despite some comments about the additional expenses for spa services like hydromassage, guests generally appreciate the offerings, including massages and facial treatments. The staff, especially Erica and the external masseur, are highlighted for their kindness and professionalism, adding to the positive spa experience.
However, some reviews point out that the hotel itself feels dated and requires maintenance with specific mentions of broken jacuzzis and areas being closed. Additionally, the swimming pool is mentioned as being small relative to the hotel's size. Although the spa services receive commendations, there are mixed feelings about the spa's overall environment and amenities with some guests finding it underwhelming compared to expectations. Despite these drawbacks, the spa remains a notable feature of the San Remo Grand Hotel for those seeking relaxation and rejuvenation.
San Remo Grand Hotel's pool receives mixed reviews from guests. On the positive side, many reviewers appreciate the heated pool, highlighting that it is often well maintained and at an excellent temperature, making it a wonderful option for chilly days or when it's rainy. Guests have shared that their kids particularly enjoy the pool and aqua gym classes by the pool are a well-liked feature.
However, some reviews point out areas needing improvement. A recurring issue is the pool's size with several guests mentioning it is small and often crowded, especially during peak seasons. There is also feedback regarding cleanliness with some guests reporting finding the pool dirty or neglected at times and even noting instances of cloudy, unclean water. Maintenance seems to be a concern for a few reviewers who feel the pool area could be better kept.
Despite these mixed experiences, the pool remains a popular spot for many, providing a pleasant experience for families and a good place to relax. The solarium area also receives praise, contributing to a positive ambiance around the pool. Overall, while there are areas for improvement, the heated pool still stands out as a significant attraction of the hotel.
San Remo Grand Hotel offers a prime location for those looking to experience the coastal allure of Mar del Plata. Guests appreciate that the hotel is just a few meters from the beach, making it incredibly convenient to enjoy the sea. The close proximity means visitors can easily spend time at the beach with plenty of opportunities to unwind by the water. The hotel is also near the city center, ensuring that both urban amenities and beach activities are within easy reach.
For beach lovers, the convenience of stepping out and being almost immediately on the sand is a significant benefit. Guests can move seamlessly between the beach, local entertainment venues and eateries, thanks to the hotel's central and accessible location.
However, it's worth noting that some guests have remarked on the cleanliness of the beach itself, stating it was very dirty. Despite this, the general consensus highlights the hotel's advantageous positioning for those wanting to enjoy Mar del Plata's seaside without the hassle of long commutes.
San Remo Grand Hotel offers a variety of activities that cater well to families, making it an excellent choice for a family vacation. Guests have highlighted the hotel's family-friendly atmosphere and amenities, which contribute to an enjoyable group experience. Children especially enjoy the fun playroom designed just for them and the hotel's pool, which has been a hit among the younger guests. The game room is another feature appreciated by both kids and adults, providing entertainment for all ages.
While many guests have had memorable family trips, it's worth noting that the hotel has faced some criticism regarding cleanliness and noise levels at night. Despite these issues, the overall experience for most families has been positive with many planning to return for future visits. The hotel's central location is convenient for those who prefer being downtown, though parking can be challenging. For families looking for a lively, activity-filled stay, San Remo Grand Hotel is a solid option.
San Remo Grand Hotel, often referred to as a classic establishment in Mar del Plata, has received mixed reviews regarding its facilities and services. Many guests appreciate the hotel's good price-quality ratio, acknowledging it as fitting its official three-star rating. Comfort is frequently highlighted as one of the hotel's standout features, suggesting that guests find the accommodations relaxing.
However, numerous reviews mention concerns about the hotel's maintenance, describing it as neglected and not up to the standards expected from a three-star hotel. Some guests feel that the quality has noticeably dropped in recent years and the lack of investment in upkeep for such a historical venue is lamented by several reviewers. Issues such as outdated cleaning practices and a desire for better linen are frequently mentioned.
Despite being listed with a four-star rating, many guests argue that San Remo Grand Hotel does not meet this higher standard in terms of service and amenities. Some reviews even suggest that the hotel operates more like a hostel than a three-star hotel with a few guests expressing they would not recommend it or return in the future. Overall, while the hotel offers a reasonable stay for its price, it falls short in terms of maintenance and service compared to higher-star establishments.
San Remo Grand Hotel has some positive aspects for business travelers, including a friendly and always available staff and an excellent price-quality ratio. However, the overall service and maintenance quality leave much to be desired with reports of negligence in business aspects such as a broken elevator and poor overall maintenance. The price-service relation has also been criticized, especially during high season when the staff appears to be overwhelmed. While the hotel does provide VAT invoices, some business travelers have noted that it may not be the best choice for work-related stays. Overall, the experience can be considered quite good, but with significant room for improvement in key areas.
The indoor pool at San Remo Grand Hotel receives numerous positive mentions for being heated, making it a comfortable option even during colder weather. Guests appreciate the warmth of the pool, describing it as very nice and great. It appears well-maintained and serves as a nice retreat when the weather is less than ideal. However, some guests note that while the pool is enjoyable, it tends to be on the smaller side. There are a few remarks about the pool management, suggesting that the appointment system might not always be efficiently managed. Overall, the heated indoor pool is viewed favorably and enhances the hotel's appeal as a relaxing destination.
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Location
Breakfast
Guests frequently commend the attention and friendliness of the staff, who ensure a well-organized and enjoyable dining experience. Despite the mostly positive feedback, a few guests pointed out some areas for improvement, such as the lack of gluten-free options and savory items like ham and cheese. There were also mentions of occasional low-quality products and the use of plastic disposable cutlery which felt out of place in an otherwise complete buffet.
The breakfast area itself receives mixed feedback with some highlighting its cleanliness, spaciousness and pleasant street view, while others note instances of overcrowding and limited seating. Notably, the breakfast includes a variety of sweets, which is a hit among children and those with a sweet tooth.
In summary, breakfast at San Remo Grand Hotel stands out as a high point for most guests, offering a rich and varied start to the day with excellent service in a well-located setting.
Dinner
Rooms
Beds
The bedding situation was equally problematic; sheets were frequently reported to be worn out, too small or even dirty. There were also instances of missing sheets and dirty blankets. A few guests reported encountering ants in the beds, which added to their discomfort.
Overall, while the rooms themselves were generally deemed satisfactory, the condition and comfort of the beds and mattresses clearly need significant improvements to ensure a restful stay for future guests.
Cleanliness
Staff
Despite the predominantly favorable reviews, there are some notable criticisms. Issues such as poor responsiveness from some staff members, including the administrative staff and communication problems were mentioned. Additionally, some guests reported unsatisfactory experiences with specific staff, particularly in the dining and pool areas. During peak seasons, an overwhelming workload seemed to affect the quality of service and response times negatively.
Nonetheless, the positive experiences largely emphasize the staff's hospitality, personalized attention and readiness to assist guests. Many guests felt well-received and appreciated the warm and helpful demeanor of most hotel employees, contributing significantly to their overall pleasant stays. The staff's efficiency in resolving maintenance issues quickly and their overall good disposition are also points of praise.
While there are occasional lapses in service, the friendly and attentive nature of the majority of the employees at San Remo Grand Hotel helps create an inviting and accommodating atmosphere for guests.
Wi-Fi
Spa
However, some reviews point out that the hotel itself feels dated and requires maintenance with specific mentions of broken jacuzzis and areas being closed. Additionally, the swimming pool is mentioned as being small relative to the hotel's size. Although the spa services receive commendations, there are mixed feelings about the spa's overall environment and amenities with some guests finding it underwhelming compared to expectations. Despite these drawbacks, the spa remains a notable feature of the San Remo Grand Hotel for those seeking relaxation and rejuvenation.
Pool
However, some reviews point out areas needing improvement. A recurring issue is the pool's size with several guests mentioning it is small and often crowded, especially during peak seasons. There is also feedback regarding cleanliness with some guests reporting finding the pool dirty or neglected at times and even noting instances of cloudy, unclean water. Maintenance seems to be a concern for a few reviewers who feel the pool area could be better kept.
Despite these mixed experiences, the pool remains a popular spot for many, providing a pleasant experience for families and a good place to relax. The solarium area also receives praise, contributing to a positive ambiance around the pool. Overall, while there are areas for improvement, the heated pool still stands out as a significant attraction of the hotel.
Beach
For beach lovers, the convenience of stepping out and being almost immediately on the sand is a significant benefit. Guests can move seamlessly between the beach, local entertainment venues and eateries, thanks to the hotel's central and accessible location.
However, it's worth noting that some guests have remarked on the cleanliness of the beach itself, stating it was very dirty. Despite this, the general consensus highlights the hotel's advantageous positioning for those wanting to enjoy Mar del Plata's seaside without the hassle of long commutes.
Family
While many guests have had memorable family trips, it's worth noting that the hotel has faced some criticism regarding cleanliness and noise levels at night. Despite these issues, the overall experience for most families has been positive with many planning to return for future visits. The hotel's central location is convenient for those who prefer being downtown, though parking can be challenging. For families looking for a lively, activity-filled stay, San Remo Grand Hotel is a solid option.
3 Star
However, numerous reviews mention concerns about the hotel's maintenance, describing it as neglected and not up to the standards expected from a three-star hotel. Some guests feel that the quality has noticeably dropped in recent years and the lack of investment in upkeep for such a historical venue is lamented by several reviewers. Issues such as outdated cleaning practices and a desire for better linen are frequently mentioned.
Despite being listed with a four-star rating, many guests argue that San Remo Grand Hotel does not meet this higher standard in terms of service and amenities. Some reviews even suggest that the hotel operates more like a hostel than a three-star hotel with a few guests expressing they would not recommend it or return in the future. Overall, while the hotel offers a reasonable stay for its price, it falls short in terms of maintenance and service compared to higher-star establishments.
Business
Indoor Pool
Yes, San Remo Grand Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at San Remo Grand Hotel.
No, San Remo Grand Hotel doesn't allow dogs.
Yes, parking facilities are available at San Remo Grand Hotel.
No, San Remo Grand Hotel doesn't have a gym.
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