Chelford Guesthouse

Marthall 53.27673700, -2.29941500 , Moat Hall Farm Marthall (Show on Map)


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Summary of reviewsChelford Guesthouse enjoys positive reviews for its peaceful location in the Cheshire countryside, offering an ideal spot for travelers looking for a restful stay. Its proximity to Manchester Airport and several wedding venues makes it a strategic choice for diverse visitors. Despite its tranquil and secluded setting, the guesthouse is easily accessible via main roads and provides ample parking directly outside the rooms, adding convenience and a sense of security for guests.

The guesthouse's wifi generally receives favorable feedback with most guests finding it reliable and easy to use, although some minor issues with connectivity and password access were mentioned. Conversely, the experience with breakfast is notably negative as the guesthouse fails to provide any breakfast services, despite being labeled as a "Bed and Breakfast." This has led to disappointment among guests who were not informed in advance about the absence of breakfast.

Room conditions at Chelford Guesthouse are widely criticized with guests reporting significant issues related to cleanliness and maintenance. Many found the rooms to be dirty with stained carpets, mouldy showers and a musty odor. Some rooms suffered from dampness and complaints about outdated furniture and inadequate bedding were common. Despite a few acceptable reviews, the general consensus points to a need for extensive refurbishment and improved housekeeping standards.

Guest feedback regarding the staff presents a mixed picture. While certain staff members were praised for their politeness, helpfulness and professionalism, others were perceived as unprofessional and unresponsive. Many guests struggled with staff availability, highlighting a gap in support services.

Nevertheless, the guesthouse excels in parking facilities, providing ample and convenient parking options that are free and close to the rooms. This feature, along with the serene environment and accessibility, significantly enhances the guest experience.

Overall, while Chelford Guesthouse scores high for its strategic and peaceful location and convenient parking, it falls short in several key areas like room cleanliness, maintenance and consistent staff service, which detracts from the overall guest satisfaction.
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Room Types
Double Room This double room includes a flat-screen TV with streaming services, a private bathroom as well as a patio. The unit offers 1 bed.

Standard Twin Room This twin room includes a flat-screen TV with streaming services, a private bathroom as well as a patio. The unit offers 2 beds.

Family Room The family room offers a safe deposit box and a barbecue, as well as a private bathroom featuring a shower. The family room provides a flat-screen TV with streaming services, a private entrance, a tea and coffee maker, a wardrobe as well as garden views. The unit offers 3 beds.

Loft This spacious apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. Guests will find a refrigerator, kitchenware, a microwave and a toaster in the kitchenette. The apartment also offers a barbecue. The apartment provides a private entrance, a tea and coffee maker, a seating area, a flat-screen TV with streaming services, as well as garden views. The unit offers 1 bed.

Guest Reviews
Location
The Chelford Guesthouse enjoys positive feedback for its location, making it an ideal pick for various travelers. Nestled in the beautiful Cheshire countryside, this guesthouse provides a peaceful and rural setting, yet remains conveniently close to several key destinations. It's particularly praised for its proximity to Manchester Airport, making it a strategic choice for airport travelers.

The guesthouse is also favored for its closeness to numerous wedding venues, such as Colshaw Hall, Merrydale Manor and others. Many guests highlighted the ease of attending their events or functions in the area due to the convenient location of the Guesthouse.

Despite being in a quiet and secluded area, the property ensures easy access to main roads, enhancing its appeal for those needing a quick stopover or an extended stay. The area’s serene environment combined with ample parking availability further adds to the list of rationales guests found the place suitable.

Though some found it slightly difficult to locate, many appreciated the scenic surroundings and found the guesthouse to be excellent value for money, fitting their needs for a restful stay amidst countryside charm. Overall, the Chelford Guesthouse's location receives high marks for its convenience, tranquility and strategic positioning near various amenities and attractions.

Breakfast
Chelford Guesthouse has received mixed feedback concerning its breakfast offerings with numerous guests highlighting a recurring issue: the absence of breakfast services at the establishment. Multiple reviews note that despite being advertised as a "Bed and Breakfast," the guesthouse does not provide any breakfast facilities. Guests were not informed about this lack of service prior to their arrival, leading to disappointment.

Several mentions indicate that breakfast was stopped supposedly due to COVID-19, but this change has not been clearly communicated on booking platforms or by the management. This misleading advertisement has left many feeling misled, especially when no alternative arrangements, such as placing milk or cereals in the room, were made available.

Other aspects of the reviews painted a less rosy picture of the overall experience, mentioning poor reception, unclean facilities and a lack of basic amenities like towels and hand soap. While Chelford Guesthouse benefits from a quiet location, these operational shortcomings overshadowed the positives for many visitors.

In summary, potential guests should be aware that despite its "Bed and Breakfast" label, breakfast is not currently offered and other basic services may also be inconsistent.

Rooms
Chelford Guesthouse is situated in a convenient location surrounded by picturesque countryside, offering a peaceful retreat. However, the overall condition of the rooms leaves much to be desired. While some rooms are adequately sized and provide most essential amenities, many suffer from significant cleanliness and maintenance issues. Common complaints include dirty and stained carpets, mouldy shower walls, dampness and an overall musty odor.

Several guests noted that the furniture appears old and worn and some beds seemed not to have been changed from prior occupants. The bathrooms often lack proper functionality with issues such as low water pressure and broken fixtures. Additionally, many rooms show signs of neglect with visible cobwebs, spiders and in some cases, boarded-up windows or doors.

Despite a few reports of rooms being acceptable for a basic stay, the majority indicate a dire need for extensive renovation and improved housekeeping standards.

Beds
The reviews regarding the beds at Chelford Guesthouse convey a mixed experience. While a few guests found the beds to be very comfortable and the rooms warm, many others reported significant issues. Several guests mentioned beds being old, tired and lumpy with mattresses feeling like springs or having massive dips. Issues with bed cleanliness were also a frequent concern with reports of dirty sheets, visible bed bugs and other insects in the room. Guests often found the bedsheets hadn’t been changed, adding to the discomfort. Additionally, pillows were frequently described as flat and inadequate. The overall consensus suggests that while some beds were relatively comfy, the majority were uncomfortable and in need of improvement.

Cleanliness
Chelford Guesthouse has received significant criticism regarding cleanliness from various guests. Many have reported unclean and rundown conditions, describing the interior as dirty with stained carpets and mouldy shower areas. The presence of cobwebs, dust and even fungi in certain places points to a severe lack of proper maintenance. Additionally, there were frequent mentions of foul smells in the rooms and dampness, which further detract from the overall experience.

Guests also noted inadequate amenities, such as a lack of towels and toilet paper, broken bathroom fixtures and even some hygiene necessities being absent. The cleanliness issues extended to all areas of the guesthouse with many finding the rooms extremely dirty and in need of a deep clean and refurbishment.

Overall, it seems that the Chelford Guesthouse falls short in maintaining acceptable standards of cleanliness and upkeep, leaving guests dissatisfied with their stay.

Staff
Chelford Guesthouse presents a mixed experience when it comes to staff interactions. On the positive side, many guests appreciated the helpfulness and friendliness of certain staff members, particularly mentioning the politeness and professionalism of a young lady at reception and the responsiveness of others. The owner and another staff member were noted to be cooperative in accommodating late check-ins and Jennifer, identified as the manager, received praise for her understanding nature.

However, several reviews indicated significant issues with staff availability and professionalism. Guests frequently reported difficulties in reaching staff with no one present at reception and unresponsive mobile communication. Instances of staff being rude, unhelpful or unprofessional were noted, including a specific mention of a young man who appeared disinterested and unkept. Some guests had to rely on themselves for essentials like towels and toilet paper, suggesting a lack of support services. Overall, while there are commendable staff members, the overall guest experience is marred by inconsistency and gaps in service.

Wi-Fi
Chelford Guesthouse offers a mixed experience when it comes to wifi. Many guests noted that the wifi was good and worked well, providing a reliable connection for internet browsing. Positive phrases about the wifi included mentions of it being very good, free and consistently functional. However, some guests experienced issues, such as not receiving the wifi password or finding that no internet code was available in their rooms, resulting in no connection. While the majority pointed out the strong and accessible wifi service, a few found the lack of information or connection to be a drawback. Overall, the general consensus leans towards a positive experience with the wifi for most guests.

Parking
Guests of Chelford Guesthouse consistently commend its ample and convenient parking options. Many highlight the ease of parking right outside their rooms, which allows them to keep an eye on their vehicles, contributing to a sense of security. The location is described as quiet and peaceful with no traffic noise, adding to the overall restful experience. Visitors also appreciate the provision of free parking and the proximity of the parking spaces with some noting the availability of a gravel area for vehicles. Additionally, the guesthouse features a communal garden area, further enhancing its appeal. Overall, Chelford Guesthouse offers excellent and accessible parking facilities that meet the needs of travelers.


No, Chelford Guesthouse doesn't have any pool.

No, a spa isn't available at Chelford Guesthouse.

No, Chelford Guesthouse doesn't allow dogs.

Yes, parking facilities are available at Chelford Guesthouse.

No, Chelford Guesthouse doesn't have a gym.

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