Sun & Moon Bacca Hotel
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Summary of reviewsSun & Moon Bacca Hotel enjoys a strategic location highly praised by guests, situated conveniently close to the Haramain high-speed train station and within easy reach of grocery stores, restaurants and other amenities. While it is not directly adjacent to the Al-Masjid al-Haram, it is only a brief 7-minute taxi ride away.
The hotel's cleanliness is consistently highlighted by guests with its well-maintained rooms, modern furnishings and inviting decor contributing to a pleasant stay. The staff are frequently commended for their cooperation, helpfulness and courteous nature, enhancing the overall guest experience. Particularly, the reception staff, including the night shift receptionist, are noted for their friendly and efficient service, making check-ins smooth and pleasant.
Guests appreciate the comfortable beds in the rooms, although there are remarks about the pillows being too large and hard, which could be improved for a better sleep experience. Despite the rooms being somewhat small and parking spaces narrow, they are well-equipped with necessary modern amenities, making them cozy and functional.
While breakfast at the hotel is described as delicious by some, there are mixed reviews regarding its variety and service. Guests have noted the lack of diversity in the buffet, limited options for diabetics and issues with the freshness of the food. The fixed breakfast system and absence of room service also contribute to some dissatisfaction. However, tagging names on buffet items is seen as a helpful effort.
In conclusion, the Sun & Moon Bacca Hotel is highly recommended for its excellent location, outstanding cleanliness, cooperative staff and overall modern and welcoming atmosphere with only minor areas for improvement in its breakfast service and pillow comfort.
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The hotel's cleanliness is consistently highlighted by guests with its well-maintained rooms, modern furnishings and inviting decor contributing to a pleasant stay. The staff are frequently commended for their cooperation, helpfulness and courteous nature, enhancing the overall guest experience. Particularly, the reception staff, including the night shift receptionist, are noted for their friendly and efficient service, making check-ins smooth and pleasant.
Guests appreciate the comfortable beds in the rooms, although there are remarks about the pillows being too large and hard, which could be improved for a better sleep experience. Despite the rooms being somewhat small and parking spaces narrow, they are well-equipped with necessary modern amenities, making them cozy and functional.
While breakfast at the hotel is described as delicious by some, there are mixed reviews regarding its variety and service. Guests have noted the lack of diversity in the buffet, limited options for diabetics and issues with the freshness of the food. The fixed breakfast system and absence of room service also contribute to some dissatisfaction. However, tagging names on buffet items is seen as a helpful effort.
In conclusion, the Sun & Moon Bacca Hotel is highly recommended for its excellent location, outstanding cleanliness, cooperative staff and overall modern and welcoming atmosphere with only minor areas for improvement in its breakfast service and pillow comfort.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Small Hotel
4-Star Hotel
Guest Reviews
Sun & Moon Bacca Hotel boasts a strategic location highly praised by guests. Positioned close to the Haramain high-speed train station, the hotel offers easy and convenient access for travelers. Proximity to services such as grocery stores, restaurants and other amenities adds to the appeal, ensuring guests have everything they need within reach. While the hotel is not right next to the Al-Masjid al-Haram, it is a brief taxi ride away, approximately 7 minutes, making it feasible for those visiting the Holy Mosque.
Guests frequently compliment the cleanliness and the well-maintained nature of the hotel. Although some mention the absence of a shuttle bus to the Haram, the overall consensus is that the location, combined with the hotel's cleanliness and the availability of nearby services, makes Sun & Moon Bacca Hotel a solid choice for visitors. Parking is also highlighted, though opinions vary on its spaciousness. Overall, the hotel's good positioning and service offerings have made it a recommendable stay for its guests.
Sun & Moon Bacca Hotel garners mixed reviews when it comes to its breakfast offerings. Positively, guests often highlight that the breakfast is delicious and very good with some describing it as wonderful and special. It seems there is an appreciation for the taste and perhaps the quality of the food presented.
However, there are numerous concerns regarding the breakfast variety and overall service. Several guests have pointed out a significant lack of diversity in the breakfast buffet, labeling it as very simple with limited options. There are specific mentions of no diabetic-friendly options such as brown bread, suggesting a lack of inclusivity in the menu. Additionally, comments about cold and stale bread indicate issues with the freshness and maintenance of the breakfast items.
The fixed breakfast system, where it includes one person from each room, along with no room service for breakfast, further adds to the guest dissatisfaction. Some guests noted that breakfast quality remains the same every day, leading to a monotonous experience.
Efforts like tagging names of each item in the buffet line are noted, which may help in some clarity, but it seems more substantial improvements are still needed. Despite the delicious aspects highlighted by some, the consistency and variety of the breakfast experience at Sun & Moon Bacca Hotel undoubtedly require enhancement to fully satisfy all guests.
Sun & Moon Bacca Hotel offers a blend of elegance and comfort in its room furnishings, contributing to an overall sense of luxury and cleanliness. Guests consistently highlight the cleanliness of the rooms, furniture and bathrooms, which helps the hotel feel new and well-maintained. Despite the small size of the rooms and the narrow parking spaces, the rooms include necessary modern amenities and appliances, making them cozy and functional.
The staff at the hotel receive praise for their helpfulness and cooperation, enhancing the stay with good service. However, there are limitations when it comes to facilities and services: the hotel lacks a functioning restaurant and room service, including basic amenities like soap accessories, which detracts from the convenience somewhat. Overall, while the hotel may fall short in some service areas, it generally offers a good price for the level of cleanliness and modern comforts provided.
At Sun & Moon Bacca Hotel, guests frequently mention the comfortable beds as a standout feature, contributing to restful sleep. However, multiple reviews point out that the pillows leave much to be desired. The recurring issues include pillows being too large, high or hard, which can be uncomfortable for both adults and children. Despite the inviting beds, it is clear the hotel could enhance its overall sleep experience with more comfortable pillow options.
Sun & Moon Bacca Hotel consistently receives high praise for its exceptional cleanliness. Guests frequently describe the rooms as clean, modern and welcoming with clean and comfortable beds contributing to a cozy stay. The hotel's cleanliness, paired with its excellent room arrangement and inviting decor, creates a relaxing environment that guests appreciate. The staff's commitment to maintaining cleanliness and organization is evident with hotel cleanliness being described as unmatched and exceptional. Additionally, the lack of unwelcome odors enhances the overall experience for visitors. The new and modern feel of the hotel, combined with top-notch cleanliness, provides a comfortable and quiet retreat, ensuring a psychologically comforting stay for guests.
Sun & Moon Bacca Hotel is renowned for its exceptional staff, who are both cooperative and willing to help. Guests have consistently praised the hotel's team for their excellent teamwork and impressive dedication. The polite and courteous nature of the staff, from the receptionists to the room service team, enhances the overall guest experience.
Many have lauded the night shift receptionist for being particularly helpful and cooperative, ensuring smooth check-in procedures and addressing guest requests promptly. The reception staff, often noted for their fantastic service, shine in effective and polite interactions, making entry procedures a breeze.
Guests have also highlighted the staff's ability to communicate effectively in English and their friendly demeanor, which adds to the welcoming atmosphere of the hotel. The respectful and attentive nature of the employees, combined with their willingness to go above and beyond, creates a truly pleasant stay for visitors.
Overall, the staff at Sun & Moon Bacca Hotel consistently impresses with their professionalism, dedication and friendly service, contributing significantly to the hotel's high reputation.
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Location
Guests frequently compliment the cleanliness and the well-maintained nature of the hotel. Although some mention the absence of a shuttle bus to the Haram, the overall consensus is that the location, combined with the hotel's cleanliness and the availability of nearby services, makes Sun & Moon Bacca Hotel a solid choice for visitors. Parking is also highlighted, though opinions vary on its spaciousness. Overall, the hotel's good positioning and service offerings have made it a recommendable stay for its guests.
Breakfast
However, there are numerous concerns regarding the breakfast variety and overall service. Several guests have pointed out a significant lack of diversity in the breakfast buffet, labeling it as very simple with limited options. There are specific mentions of no diabetic-friendly options such as brown bread, suggesting a lack of inclusivity in the menu. Additionally, comments about cold and stale bread indicate issues with the freshness and maintenance of the breakfast items.
The fixed breakfast system, where it includes one person from each room, along with no room service for breakfast, further adds to the guest dissatisfaction. Some guests noted that breakfast quality remains the same every day, leading to a monotonous experience.
Efforts like tagging names of each item in the buffet line are noted, which may help in some clarity, but it seems more substantial improvements are still needed. Despite the delicious aspects highlighted by some, the consistency and variety of the breakfast experience at Sun & Moon Bacca Hotel undoubtedly require enhancement to fully satisfy all guests.
Rooms
The staff at the hotel receive praise for their helpfulness and cooperation, enhancing the stay with good service. However, there are limitations when it comes to facilities and services: the hotel lacks a functioning restaurant and room service, including basic amenities like soap accessories, which detracts from the convenience somewhat. Overall, while the hotel may fall short in some service areas, it generally offers a good price for the level of cleanliness and modern comforts provided.
Beds
Cleanliness
Staff
Many have lauded the night shift receptionist for being particularly helpful and cooperative, ensuring smooth check-in procedures and addressing guest requests promptly. The reception staff, often noted for their fantastic service, shine in effective and polite interactions, making entry procedures a breeze.
Guests have also highlighted the staff's ability to communicate effectively in English and their friendly demeanor, which adds to the welcoming atmosphere of the hotel. The respectful and attentive nature of the employees, combined with their willingness to go above and beyond, creates a truly pleasant stay for visitors.
Overall, the staff at Sun & Moon Bacca Hotel consistently impresses with their professionalism, dedication and friendly service, contributing significantly to the hotel's high reputation.
No, Sun & Moon Bacca Hotel doesn't have any pool.
No, a spa isn't available at Sun & Moon Bacca Hotel.
No, Sun & Moon Bacca Hotel doesn't allow dogs.
Yes, parking facilities are available at Sun & Moon Bacca Hotel.
No, Sun & Moon Bacca Hotel doesn't have a gym.
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