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Anwar Al Zahraa Hotel

Medina , King Faisal Road, Central Western Area (Show on Map)

6.8

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsAnwar Al Zahraa Hotel receives commendation primarily for its exceptional location, just a few minutes' walk from the Prophet's Mosque. This proximity makes it an ideal choice for guests looking to participate in prayers and activities with ease, particularly appealing to elderly visitors and those with mobility needs. Additionally, the hotel benefits from nearby shopping areas and transportation hubs, enhancing its convenience.

The reception staff often receive positive feedback for their professionalism and friendliness, contributing to a welcoming atmosphere. Specific individuals such as Mr. Ashraf, Mr. Ismail and Khaled stand out for their helpful service. Cleanliness varies with some guests noting well-maintained rooms, while others report issues with overall hygiene, especially in bathrooms and communal spaces.

Rooms are described as small but equipped with reliable amenities like air conditioning and Wi-Fi. However, the furniture and decor appear dated and guests frequently mention unclean linens and cramped conditions as significant drawbacks. The quality of the beds is another notable concern, often described as uncomfortable with old, dirty sheets.

Despite these issues, the hotel's accessibility features and proximity to the Prophet's Mosque make it a particularly favorable option for travelers with disabilities. Free Wi-Fi is consistently praised for its reliability across the hotel, supporting both leisure and business needs.

In summary, Anwar Al Zahraa Hotel offers significant advantages in location and staff friendliness, but potential guests should manage their expectations regarding room size, cleanliness and comfort.
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Family Friendly Hotel

Accessible Hotel

Room Types

Double Room This air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.

Triple Room This air-conditioned triple room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit offers 3 beds.

Quadruple Room This air-conditioned quadruple room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 4 beds.

Family Room This air-conditioned family room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit offers 5 beds.

About Anwar Al Zahraa Hotel

License: 10007906

Guest Reviews

6.8

Rated

Location

Situated in an unrivaled location, Anwar Al Zahraa Hotel stands out primarily for its exceptional proximity to the Prophet's Mosque, also known as Al-Masjid an-Nabawi. Guests laud the convenience of being just a short walk away—some reviews mentioning as little as 2 to 5 minutes on foot. This makes the hotel particularly favorable for elderly visitors and those keen to minimize travel time to the mosque, enabling them to participate in prayers and activities with ease.

The neighborhood, although bustling with other buildings, offers direct and walkable access to various facilities, including shopping areas and transportation hubs like the Monorail station. Despite some reviews hinting at occasional maintenance issues or noise, the convenience of the location often outweighs these minor drawbacks.

Travelers also appreciate the cleanliness and friendliness of the reception staff, contributing to a satisfactory stay. Value for money and practical amenities further enhance the experience, making Anwar Al Zahraa Hotel a viable choice for those seeking proximity to one of Islam's most sacred sites.

Rooms

Anwar Al Zahraa Hotel's rooms primarily drew attention for their compact size with numerous guests mentioning them as small and narrow. Despite the limited space, there were some positive remarks about room cleanliness, though inconsistency in maintaining neatness was also noted. Amenities like air conditioning and Wi-Fi received positive mentions, suggesting reliable service. However, the dated furniture and poor room conditions were frequently highlighted with complaints about old beds, broken fixtures and unpleasant odors.

Bathrooms attracted mixed reviews; while some noted cleanliness, others found them small and occasionally dirty. Room service and facilities lacked attention with instances of missing towels and basic amenities. The decor and room insulation also failed to impress with some guests pointing out ineffective noise protection and dim lighting. Despite the apparent comfort of some beds, the overall issue with cramped spaces and outdated interiors was a recurring theme, challenging the value for the price paid.

Beds

Located conveniently near the Haram, just a few minutes' walk away, Anwar Al Zahraa Hotel boasts an enviable location for visitors. However, the accommodations, specifically the beds, leave much to be desired. Feedback consistently highlights issues such as narrow and crowded beds, often described as uncomfortable and not conducive to a good night's sleep. Guests have reported mattresses and bed sheets that are old, dirty and emit unpleasant odors. Cleanliness seems to be a recurring concern with several mentions of unclean and musty-smelling beds. There are also remarks about the lack of bed covers and the overall congested arrangements, suggesting that improvements in maintenance and hygiene could significantly enhance the guest experience. While the hotel offers reasonably priced accommodations and nearby free parking, the condition of the beds is a major drawback that impacts overall comfort.

Cleanliness

When considering a stay at Anwar Al Zahraa Hotel, it's important to note mixed feedback regarding cleanliness. While some guests have found their rooms to be clean, comfortable and well-maintained, several reviews highlight concerns with the overall cleanliness standards. Cleaning issues were noted in various areas, including rooms, bathrooms and communal spaces such as corridors.

Many guests have pointed out the need for improved toilet cleanliness with some describing the bathrooms as small and seemingly old. The linens and towels also drew negative remarks due to unpleasant smells and uncleanliness.

Despite these drawbacks, the hotel received positive mentions for its friendly and respectful staff, who helped ensure a welcoming atmosphere. Additionally, some visitors praised the clean and tidy appearance of certain rooms, suggesting that experiences may vary.

Overall, while there are evident highlights, prospective guests should weigh these reviews carefully and may want to manage their expectations regarding cleanliness during their stay.

Staff

The reviews for Anwar Al Zahraa Hotel reveal a mix of opinions about the staff. On the positive side, many guests found the reception staff to be highly professional, courteous and welcoming. Specific individuals such as Mr. Ashraf and Mr. Ismail were frequently praised for their helpful and polite demeanor. The young Saudi receptionist, Khaled, was also mentioned positively. Additionally, the cooperative and affable nature of the hotel crew, as well as their quick response times, were appreciated by several guests.

On the flip side, there were numerous complaints about the staff's behavior and service quality. Some guests noted that the receptionists were frequently absent or slow and uninterested in assisting customers. Issues with rudeness and unprofessional behavior were also mentioned, especially regarding language barriers with some reception staff unable to speak English adequately. The demeanor of certain employees, including a security guard and unengaged receptionists, detracted from the overall experience for several reviewers.

In summary, while the hotel has some commendable staff members and instances of excellent service, there are significant areas for improvement in terms of staff training, professionalism and overall customer service.

Wi-Fi

The Anwar Al Zahraa Hotel offers reliable Wi-Fi connectivity throughout the entire facility. Guests consistently highlight the quality of the internet service, describing it as very good and even excellent. Reviewers have reported that Wi-Fi is available in all areas of the hotel, ensuring convenience for both business and leisure travelers. Although there is a rare mention of poor internet service, the majority of feedback underscores a positive experience with the hotel's Wi-Fi.

Accessible

Anwar Al Zahraa Hotel is favorably reviewed for its accessibility features, particularly appreciated by elderly guests. Its close proximity to Masjid Nawab and the Haram makes it a convenient choice for those with mobility needs. Additionally, the hotel's location benefits from nearby public transport, making it easy to reach. Guests also find the location walkable, adding to its appeal for those who prefer short strolls.

For those driving, the hotel offers free parking spaces nearby, although the on-site parking area is noted to be somewhat narrow and often crowded, which could present a challenge for larger vehicles or those requiring more maneuvering space. Despite the limited parking availability, the overall accessibility and convenient location make Anwar Al Zahraa Hotel a suitable option for travelers with disabilities.

No, Anwar Al Zahraa Hotel doesn't have any pool.

No, a spa isn't available at Anwar Al Zahraa Hotel.

No, Anwar Al Zahraa Hotel doesn't allow dogs.

No, parking facilities aren't available at Anwar Al Zahraa Hotel.

No, Anwar Al Zahraa Hotel doesn't have a gym.

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