Manoir Des Sables, an Ascend Collection Hotel stands out as an esteemed destination against the picturesque backdrop of Mount Orford and a serene private lake. Its location is frequently praised for its breathtaking landscapes, close proximity to downtown Magog, Orford Park and various local amenities. The hotel's well-maintained grounds provide a tranquil retreat, making it an ideal choice for nature lovers and outdoor enthusiasts seeking activities like golf, kayaking, paddle boating and hiking.
The breakfast at the hotel generally garners positive reviews for its deliciousness, variety and freshness. The all-you-can-eat buffet is particularly highlighted, though some guests feel that it is overpriced and sometimes lacking in service efficiency. Dinner at the restaurant receives commendations for the quality of food and excellent service, but issues with availability and pricing are noted, suggesting prospective diners make reservations in advance.
Guests appreciate the spacious and comfortable rooms, featuring amenities such as fireplaces and balconies with stunning views. While the room size and comfort are generally praised, there are frequent mentions of the need for renovations due to outdated furnishings and maintenance issues.
Cleanliness at the hotel presents a mixed picture. Many guests find the environment clean and pleasant with friendly service contributing positively to the experience. However, there are concerns about certain areas, particularly the rooms and spa, prompting suggestions for better maintenance and thorough cleaning.
The staff is frequently commended for their friendliness, professionalism and attentiveness, significantly enhancing guests' experiences. While most interactions are positive, occasional reports of overwhelmed or unresponsive staff indicate a need for improved consistency in service.
Wi-Fi quality varies with some guests finding it reliable while others experience inconsistent connections. The spa is generally enjoyed for its relaxing ambiance and well-maintained facilities, though it suffers from occasional maintenance and hygiene issues.
The fitness center receives mixed feedback with some guests finding it adequate and others criticizing the limited and sometimes out-of-order equipment. The pool facilities are generally well-received, especially the outdoor pool, though the indoor pool draws mixed reviews regarding cleanliness and temperature consistency.
The hotel offers well-maintained tennis courts, though some suggest minor improvements. Family-friendly activities are a significant highlight, catering well to children with a range of entertainment options and ensuring an enjoyable stay for families.
Manoir Des Sables, an Ascend Collection Hotel provides a memorable experience overall with its stunning location, variety of activities and friendly staff. Addressing the noted areas for improvement, particularly in maintenance and service consistency, could further enhance the guest experience.
Hotel Cheribourg, an Ascend Collection Hotel is celebrated for its exceptional location nestled in a serene natural setting, offering a tranquil retreat near the River aux Cerises marsh and Mount Orford. Its proximity to Magog provides easy access to various attractions, restaurants, shops and beaches, making it an ideal spot for both summer and winter activities like skiing, hiking and cycling. The family-friendly amenities, including playgrounds and recreational facilities, contribute to an enjoyable stay for guests of all ages, enhanced by the hotel's cleanliness and welcoming staff.
The breakfast at Hotel Cheribourg, an Ascend Collection Hotel receives praise for its quality, variety and ample choices, ideal for families. The breakfast buffet, in particular, is noted for its diversity and professional service, despite some guests finding it overpriced for the value offered.
Dinner experiences at the hotel are mixed. Many guests appreciate the good food, particularly the well-prepared bavette and the exceptional service from the waitstaff. However, some found the restaurant too expensive with inconsistencies in food quality and limited menu options. Occasional operational issues, such as restaurant closures and lack of room service, also affect the dining experience.
Rooms at Hotel Cheribourg, an Ascend Collection Hotel are spacious and comfortable, especially suited for families with amenities like large beds, bathtubs and kitchenettes. However, dated décor and maintenance issues, such as damp carpets and broken appliances, have been noted, even though the overall layout and tranquility are positive aspects.
Cleanliness at the hotel is generally acceptable with clean rooms and well-maintained shared spaces like the pool and spa areas. However, some guests pointed out maintenance issues and cleanliness concerns, particularly in the children's playroom.
The staff is predominantly praised for their friendliness, professionalism and attentiveness, although some inconsistencies in service and occasional rudeness were reported. Reception services are generally well-regarded, adding positively to the guest experience.
Hotel Cheribourg, an Ascend Collection Hotel provides free wifi, appreciated by many guests for its reliability, though some faced occasional disruptions and limitations in certain areas.
The spa facilities receive mixed feedback; while indoor and outdoor options are valued, maintenance concerns like broken spa jets and dirty water are issues. Similarly, the gym requires updates, as equipment is often broken and outdated.
The pools are a positive aspect, especially for families with both indoor and outdoor options being nicely heated. However, maintenance issues and cleanliness concerns occasionally detract from the experience.
Tennis facilities are also mixed with some guests noting maintenance needs and others appreciating the well-kept grounds and variety of activities available for families.
Overall, Hotel Cheribourg, an Ascend Collection Hotel offers a commendable experience primarily due to its exceptional location, family-friendly amenities and welcoming staff, though there is room for improvement in dining, room maintenance and recreational facilities.
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4 Star
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Golf
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