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Summary of reviewsResidencial Castelar has garnered positive reviews for its prime location in Merlo with guests frequently praising its close proximity to the city center, main square and other key attractions. The peaceful and tranquil environment, enhanced by serene parklands and a luxurious pool area, offers a restful retreat. Ines, the owner, is particularly appreciated for her warm hospitality and personal attention, contributing to a welcoming and home-like atmosphere.
The breakfast at Residencial Castelar is another highlight, noted for its delicious, fresh and high-quality offerings, including homemade bread and freshly made pastries. Though some guests find the breakfast options basic and occasionally stale, the general sentiment remains positive due to the personal touch and attentiveness of the staff.
Mixed reviews arise when it comes to the rooms and overall cleanliness. Some guests describe the rooms as comfortable and equipped with necessary amenities while others report issues with small room sizes, old mattresses and poor maintenance. Cleanliness appears variable with some guests praising spotless conditions while others point out significant hygiene concerns and outdated decor. The need for improvements in room upkeep and cleanliness is a consistent remark.
The service provided by the staff, especially Inés, stands out as exceptional, ensuring a pleasant stay for many guests. Despite occasional maintenance issues and criticisms regarding the cleanliness, the friendliness and dedication of the staff make a lasting positive impression.
Parking is noted as a convenient feature with covered parking available for guests, adding to the convenience of the central location. The outdoor areas with grills and seating surrounded by greenery further enhance the overall experience, providing pleasant spots for relaxation.
However, when it comes to bed comfort, the hotel receives mixed feedback. Guests frequently express the need for modernization and better upkeep of mattresses and pillows, describing them as hard, worn and uncomfortable.
Overall, Residencial Castelar offers a combination of excellent location, outstanding personal service and pleasant amenities such as breakfast and a beautiful pool area. While there are areas for improvement in room maintenance and bed comfort, the positive aspects, particularly the hospitality and prime location, make it a favored accommodation choice in Merlo. Show more
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Categories
Dog Friendly Inn
Dogs Stay Free
Inn with Swimming Pool
Outdoor Pool
Inn with Parking
Small Inn
Inn with Outdoor Pool
Inn where Dogs Stay Free
Room Types
Quadruple RoomThis air-conditioned quadruple room comprises a dining area, a TV with cable channels a wardrobe and a patio. The unit offers 3 beds.
Double RoomThis air-conditioned double room consists of a dining area, a TV with cable channels a wardrobe and a patio. The unit offers 1 bed.
Triple RoomThis air-conditioned triple room comprises a dining area, a TV with cable channels a wardrobe and a patio. The unit offers 2 beds.
Double or Twin RoomThis air-conditioned twin/double room comprises a dining area, a TV with cable channels a wardrobe and a patio. The unit offers 2 beds.
Family RoomThis air-conditioned family room features a dining area, a TV with cable channels a wardrobe and a patio. The unit has 4 beds.
Budget Double RoomThe unit has 1 bed.
Guest Reviews
7.8
Good
Location
Residencial Castelar boasts an excellent location, highly praised by guests for its close proximity to the center of Merlo. The hotel is just steps away from the main square and major attractions, making it convenient for visitors. The peaceful and tranquil setting, complemented by a serene park and pool, offers a restful experience. Guests appreciate the warm and friendly attention from Ines, the owner, who ensures excellent service and a welcoming atmosphere. The location provides easy access to shopping malls, old bus stations and other recommended spots, making it a well-situated choice for travelers. Additionally, the reasonable price and quality of service further enhance the appeal of Residencial Castelar. Overall, the central and accessible location, combined with the outstanding hospitality, makes it a favored accommodation in Merlo.
Breakfast
Residencial Castelar consistently receives praise for its breakfast offerings, noted as being delicious, fresh and of high quality. Guests commonly highlight the homemade bread and freshly made pastries, which add a charming, traditional touch to the morning meal. While some reviews mention that the breakfast is somewhat basic or flour-heavy, overall, it is frequently described as good and very tasty.
The attentiveness and warmth of the staff, particularly the friendly hostess and the personal touch of Jesús, who kneads pastries by hand, are also appreciated by guests. This personalized care complements the breakfast experience, enhancing the overall satisfaction of the stay.
However, there are a few critical remarks. Some guests experienced cold coffee, reheated pastries and items that seemed days old. There were suggestions for greater variety and healthier options, especially for those with specific dietary needs.
In summary, while there are minor areas for improvement, the breakfast at Residencial Castelar generally leaves guests pleased with its fresh, homemade offerings and the attentive service that accompanies the meal.
Rooms
Residencial Castelar offers rooms with mixed reviews primarily centering on their size and maintenance. Many guests found the rooms to be quite small with limited space to move around and some complaints about narrow layouts. Despite this, several reviewers mentioned that the rooms were equipped with necessary amenities to be comfortable. Some rooms were described as comfortable, but issues such as old, sagging mattresses, poor cleanliness and inadequately functioning air conditioning were recurrent critiques. The bathroom facilities also drew criticism with reports of flooding showers and neglected maintenance. However, the air conditioning and the presence of both a fan and air conditioning in some rooms were positive aspects noted by guests. Overall, while the hotel has some rooms that meet comfort needs, there seems to be a pattern of maintenance issues and small room sizes that might affect some guests’ experiences.
Beds
Residencial Castelar has received mixed reviews regarding the comfort of its beds. A recurring theme among guests is the need for significant improvement in the quality of the mattresses and pillows. Many described the mattresses as worn, hard and uncomfortable with some even commenting that they could feel the wood or springs beneath them. The bedding also received criticism for being old and, at times, dirty. While the hotel’s location and the attentiveness of the owner have been highlighted positively, the overall comfort of the beds appears to be a major area in need of modernization and better upkeep.
Cleanliness
Residencial Castelar presents a mixed bag of experiences when it comes to cleanliness. While some guests appreciated the spotless rooms and overall clean environment, others highlighted significant issues with hygiene. Positive remarks include mentions of very clean spaces and excellent attention to cleanliness in certain areas. However, many reviews pointed out problems such as dirty rooms, lack of proper bathroom cleaning, stained towels and overall poor maintenance. The decor and general state of the facilities were often described as rundown and requiring updates. Despite some guests appreciating the cleanliness of specific parts, consistent complaints about neglected maintenance and substantial hygiene issues suggest that the hotel struggles with maintaining a uniformly clean and comfortable environment.
Staff
The reviews for Residencial Castelar consistently highlight the exceptional service provided by the staff, especially the owner, Inés. Guests frequently describe Inés as kind, attentive and dedicated, making their stay comfortable and pleasant. Many reviews emphasize the warmth and friendliness of the staff, creating a welcoming and home-like atmosphere. Despite some negative comments regarding cleanliness and isolated issues with reservations, the overall sentiment remains positive due to the exceptional attention and personal care from Inés. Her commitment to ensuring a pleasant stay stands out, earning high praise and appreciation from the guests.
Pool
Residencial Castelar boasts a beautiful and luxurious pool area, nestled within an equally immaculate garden. Guests often praised the pool as being an ideal spot to relax, especially after long trips. Despite some occasional maintenance issues and reports of the pool being unsuitable for swimming at times, the overall sentiment remains positive. The surrounding parkland and the pool itself are consistently highlighted as attractive features of the hotel, making it a pleasant escape for those seeking a serene and enjoyable stay.
Parking
Residencial Castelar boasts a number of positive features, particularly for those traveling by car. The accommodation offers covered parking, providing guests with the convenience and peace of mind of secured vehicle storage. The central location is also highlighted with the city center within walking distance. The friendly and warm attention from the staff contributes to a welcoming, family-like atmosphere, enhancing the overall experience. In addition to convenient parking, the hotel features pleasant outdoor areas with grills and seating surrounded by greenery, perfect for relaxation. The modest yet clean and comfortable accommodations, along with a good and fresh breakfast, make it a highly recommended option for visitors.
Yes, Residencial Castelar has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Residencial Castelar.
Yes, Residencial Castelar welcomes dogs.
Yes, parking facilities are available at Residencial Castelar.