Norwood Inn & Suites Merrillville
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Summary of reviewsNorwood Inn & Suites Merrillville has garnered a range of reviews across various categories. The breakfast service offers a serene start to the day, particularly appreciated for its pleasant garden view. Guests find the selection of items satisfactory, including bagels, toast, coffee, cereals and waffles. The highlight is the presence of a waffle maker. Yet, some minor tweaks such as the inclusion of items like butter and juice and improvements in the availability of utensils could elevate the experience further.
Regarding the rooms, there have been notable criticisms. However, focusing on the positives, the hotel has received some recognition for efforts in cleaning certain areas. Some guests express satisfaction with the rooms being wiped down properly, showcasing that cleanliness efforts are being made, though inconsistent.
The staff at Norwood Inn & Suites Merrillville receives positive feedback for being friendly and helpful. Many guests have highlighted the accommodating nature of the staff, specifically mentioning the front desk team and maintenance personnel. Their promptness and willingness to assist significantly enhance the guest experience despite occasional reports of unprofessional behavior.
While there are areas that require significant attention, including overall cleanliness and room conditions, the hotel's friendly staff and pleasant breakfast setup stand out as redeeming features.
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Regarding the rooms, there have been notable criticisms. However, focusing on the positives, the hotel has received some recognition for efforts in cleaning certain areas. Some guests express satisfaction with the rooms being wiped down properly, showcasing that cleanliness efforts are being made, though inconsistent.
The staff at Norwood Inn & Suites Merrillville receives positive feedback for being friendly and helpful. Many guests have highlighted the accommodating nature of the staff, specifically mentioning the front desk team and maintenance personnel. Their promptness and willingness to assist significantly enhance the guest experience despite occasional reports of unprofessional behavior.
While there are areas that require significant attention, including overall cleanliness and room conditions, the hotel's friendly staff and pleasant breakfast setup stand out as redeeming features.
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
The Norwood Inn & Suites Merrillville offers a breakfast experience that receives mixed reviews from guests. Many appreciate the pleasant breakfast area, which boasts a nice view of the garden, making for a serene start to the day. The breakfast selection includes items such as bagels, jam, coffee, toast, cereals and waffles, which some guests find satisfactory and decent. However, some improvements could enhance the overall experience. Guests noted the absence of certain items like butter for the bread and juice and there were moments when the cereal was stale and milk warm. The availability of utensils, plates and bowls, as well as individually wrapped items, could also be improved. Despite these shortcomings, the presence of a waffle maker is a redeeming feature for many. With a few tweaks, the breakfast service at Norwood Inn & Suites Merrillville could better meet guest expectations.
The rooms at Norwood Inn & Suites Merrillville have received numerous critical reviews. Guests frequently reported issues with cleanliness, citing instances of mold, musty odors, old stains on mattresses and visible dirt on floors. There were also repeated mentions of bedbugs and other pests like roaches and ants. The rooms often lacked essential amenities with some guests noting the absence of microwaves, refrigerators and functional coffee makers. Other complaints included broken TVs and lamps, non-working remotes and exposed electrical wires. The condition of the rooms was described as run down with torn drapes, burn holes on the floor and wet carpets, contributing to an overall unpleasant smell. In many cases, guests had to change rooms multiple times to find acceptable accommodations, yet still encountered issues such as no hot water and room readiness delays. There were also reports of insufficient bedding and towels, as well as non-functional ice machines and telephones. The hotel's condition was severe enough to warrant a shutdown by the fire department due to violations.
Norwood Inn & Suites Merrillville has received mixed reviews regarding its cleanliness with a significant number of guests expressing dissatisfaction. Some guests identified positive aspects such as clean rooms and noticeable cleaning efforts, including wiping everything down. However, many highlighted serious cleanliness issues throughout the hotel, including stained towels, dirty bathrooms and filthy carpets. Hallways were frequently described as cluttered and there were multiple reports of unpleasant odors, such as mold and marijuana. Additionally, the pool area was noted to have been filled with trash and appeared neglected. These reviews suggest that while some guests may find certain areas satisfactorily clean, there are widespread and severe cleanliness issues throughout the hotel.
The staff at Norwood Inn & Suites Merrillville receives mixed reviews from guests, but there are several positive mentions that stand out. Many guests highlight the friendly and helpful nature of the staff, particularly noting that the maintenance guy and a young man at the front desk were pleasantly friendly and very helpful. The ladies at the front desk are specifically praised for their efforts to assist guests and both the reception and management are noted for their prompt responses. Despite some comments about unprofessional behavior and an overwhelmed staff, the positive mentions indicate a general commitment to providing welcoming and accommodating service to hotel guests.
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Breakfast
Rooms
Cleanliness
Staff
Yes, Norwood Inn & Suites Merrillville has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Norwood Inn & Suites Merrillville.
No, Norwood Inn & Suites Merrillville doesn't allow dogs.
No, parking facilities aren't available at Norwood Inn & Suites Merrillville.
Yes, Norwood Inn & Suites Merrillville has a gym.
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