Best Western Majestic
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Summary of reviewsThe Best Western Majestic in Mexico City has received high praise for its exceptional location, historic charm and friendly staff. Nestled directly in front of the Zócalo, the city's main square, the hotel provides guests with unparalleled access to numerous attractions, restaurants, shops and public transportation. Visitors are consistently impressed by the breathtaking views from the rooms and the rooftop terrace, which overlook iconic landmarks like the Zócalo, the cathedral and the National Palace.
Breakfast at the Best Western Majestic receives generally positive reviews. Guests appreciate the tasty and flavorful options, especially when enjoyed on the beautiful rooftop terrace. Although some mention the breakfast can be pricey, many find the overall experience worthwhile due to the stunning view and good quality food.
The rooms are characterized by their spaciousness and old-world charm with many guests praising their cleanliness and the magnificent views of the Zócalo. However, some aspects such as the lack of air conditioning and modern amenities have received criticism. Despite these shortcomings, the hotel's unique architecture and central location make it a popular choice for travelers.
Cleanliness standards at the hotel receive a mixed reception. While many guests find the rooms clean and comfortable, some point out areas that need improvement, such as better maintenance and renovation. Instances of minor cleanliness issues were noted but did not overshadow the generally positive feedback about the hotel's condition.
The staff at Best Western Majestic are consistently praised for their professionalism, attentiveness and warm hospitality. Guests often highlight the exceptional service provided by the cleaning staff, bellboys and restaurant waitstaff, contributing significantly to their positive experiences.
Wi-Fi service at the hotel appears to be one of the weaker points with many guests experiencing difficulties connecting in their rooms. While some found the internet service satisfactory in certain areas, the consensus indicates a need for improvement in Wi-Fi connectivity throughout the hotel.
Beds at the hotel receive mixed reviews. While some guests find them comfortable, others report issues with hardness, old mattresses and discomfort caused by springs. There are also occasional mentions of bedbugs and outdated bedding, suggesting a need for updates in this area.
In summary, the Best Western Majestic shines with its outstanding location, historical charm and exceptional service. Guests enjoy the scenic views, especially from the rooftop terrace and appreciate the central access to Mexico City's cultural and historical sites. Despite some areas needing improvement, the overall experience at the hotel is positive with many visitors considering a return stay due to the unique and memorable accommodations.
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Breakfast at the Best Western Majestic receives generally positive reviews. Guests appreciate the tasty and flavorful options, especially when enjoyed on the beautiful rooftop terrace. Although some mention the breakfast can be pricey, many find the overall experience worthwhile due to the stunning view and good quality food.
The rooms are characterized by their spaciousness and old-world charm with many guests praising their cleanliness and the magnificent views of the Zócalo. However, some aspects such as the lack of air conditioning and modern amenities have received criticism. Despite these shortcomings, the hotel's unique architecture and central location make it a popular choice for travelers.
Cleanliness standards at the hotel receive a mixed reception. While many guests find the rooms clean and comfortable, some point out areas that need improvement, such as better maintenance and renovation. Instances of minor cleanliness issues were noted but did not overshadow the generally positive feedback about the hotel's condition.
The staff at Best Western Majestic are consistently praised for their professionalism, attentiveness and warm hospitality. Guests often highlight the exceptional service provided by the cleaning staff, bellboys and restaurant waitstaff, contributing significantly to their positive experiences.
Wi-Fi service at the hotel appears to be one of the weaker points with many guests experiencing difficulties connecting in their rooms. While some found the internet service satisfactory in certain areas, the consensus indicates a need for improvement in Wi-Fi connectivity throughout the hotel.
Beds at the hotel receive mixed reviews. While some guests find them comfortable, others report issues with hardness, old mattresses and discomfort caused by springs. There are also occasional mentions of bedbugs and outdated bedding, suggesting a need for updates in this area.
In summary, the Best Western Majestic shines with its outstanding location, historical charm and exceptional service. Guests enjoy the scenic views, especially from the rooftop terrace and appreciate the central access to Mexico City's cultural and historical sites. Despite some areas needing improvement, the overall experience at the hotel is positive with many visitors considering a return stay due to the unique and memorable accommodations.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
4-Star Hotel
Guest Reviews
Nestled in the heart of Mexico City, the Best Western Majestic boasts an exceptional location that has garnered widespread acclaim from its guests. Situated directly in front of the Zócalo, the main square, the hotel offers unparalleled access to the city’s historic center—making it an ideal choice for those looking to immerse themselves in the rich cultural heritage of the area.
Guests consistently praise the hotel's proximity to numerous attractions, including restaurants, shops and public transportation. The central location is described as perfect, incredible and unbeatable, providing a gateway to explore the historical and cultural treasures of Mexico City. The view from the hotel, particularly from rooms and the rooftop restaurant, is often highlighted as a standout feature, offering breathtaking vistas of the Zócalo, the cathedral and the National Palace.
The architecture and historic charm of the establishment contribute to its appeal, transporting guests back to mid-20th century Mexico while maintaining modern comfort. Additionally, the service quality and the friendliness of the staff receive positive mentions, enhancing the overall guest experience.
For travelers seeking a strategic base in Mexico City, the Best Western Majestic delivers not just with its prime location but also with the scenic and historic backdrop that makes any stay memorable.
The breakfast experience at Best Western Majestic comes with mixed reviews, but the general consensus leans towards the positive. Guests frequently rave about the delicious and flavorful breakfast options, often describing the food as very good and even exquisite. The standout aspect of the breakfast is undoubtedly the rooftop terrace, offering an unbeatable and wonderful view over the Zocalo, which many guests consider a must-do during their stay.
The variety of breakfast items receives mixed feedback; while some guests appreciate the plentiful options, others feel the selection is limited and monotonous. The buffet style, although appreciated by some, is often criticized for being expensive with a high price tag of around $20 per person. This has led to comments about the breakfast being overpriced, especially when considering alternative dining options nearby that offer better value for money.
Service quality in the restaurant also seems to vary with praise for the wait staff during breakfast and dinner but some guests noting poor service and the need for the restaurant to be remodeled and updated. Despite these drawbacks, the combination of good quality food and the stunning rooftop views tends to leave a positive impression on many visitors enjoying their morning meal at Best Western Majestic.
The rooms at Best Western Majestic present a mixed bag of experiences. On the positive side, many guests appreciated the spacious, clean and tastefully decorated rooms, often highlighting the beautiful views of Zocalo square as a significant perk. The central location of the hotel adds to its appeal with many attractions and amenities within easy walking distance. The building itself exudes old-world charm, akin to a vintage hacienda.
However, several aspects of the rooms drew consistent criticism. A recurring issue was the absence of air conditioning, which made some rooms uncomfortably hot. The lack of basic amenities such as refrigerators and sufficient ventilation further compounded the discomfort. Noise was another prevalent concern with many guests suggesting better soundproofing for a more restful stay.
The rooms' furnishings and decor were often described as outdated and in need of maintenance. Problems such as old mattresses, insufficient cleaning and worn-out towels detracted from the overall experience. Additionally, some guests faced issues with room readiness at check-in and were assigned rooms different from what they had reserved.
Despite these drawbacks, the spaciousness and cleanliness of many rooms, coupled with excellent views and the hotel's prime location, make it a viable option for travelers who are willing to overlook some of its shortcomings.
The reviews for the beds at the Best Western Majestic present a mixed picture. On a positive note, some guests found the beds and pillows to be very comfortable. However, a considerable number of guests reported negative experiences, noting that the beds were primarily hard with some describing the mattresses as super hard or impossible to sleep on. Issues with old mattresses and uncomfortable springs poking through were commonly mentioned, leading to discomfort. There were also isolated reports of bedbugs and outdated bedding and furnishings. Overall, while some guests appreciated the comfort, many others encountered significant issues with the quality and comfort of the beds, indicating a need for updates and improvements in this area.
Best Western Majestic's reviews highlight a mix of sentiments regarding the hotel's cleanliness. Guests frequently noted the hotel's overall cleanliness, describing the rooms as clean and comfortable with snow-white bed linen and towels. Many appreciated the cleanliness of the facilities along with the friendly and professional staff who contributed to a feeling of safety and security. However, there were consistent remarks that indicated areas where the hotel fell short.
Some guests found cleanliness to be lacking in specific instances, mentioning issues such as hairs and dirt stains on the bedding, garbage behind curtains and overflowing trash cans. Reports of cockroaches and bedbugs in the rooms further marred the experience for a few visitors. Although the bathrooms were generally regarded as clean, several pointed out that they needed more thorough attention with some mentioning smells of stagnant water and flooding issues due to faulty drains.
While some mentioned the need for renovating the rooms and better maintenance of the building, the hotel's beautiful structure and pleasant view from the terrace were appreciated. Overall, cleanliness and comfort were generally praised, but there were notable exceptions that the management needs to address to meet guests' expectations fully.
The staff at Best Western Majestic consistently receives high praise for their professionalism and attentiveness. Guests frequently commend the friendliness and helpfulness of hotel employees, highlighting the exceptional service provided by the cleaning staff, bellboys, restaurant waitstaff and specific individuals like porter Javier and receptionist Joane. The kindness and efficiency of the staff stand out with many guests noting how they were made to feel welcome and well-cared-for during their stay.
Despite a few criticisms about indifference and the need for additional training for some reception staff, the overall sentiment remains overwhelmingly positive. The majority of guests appreciate the warm, attentive service and personalized care they received, making their stay enjoyable and comfortable. The excellent service from staff, particularly in the dining area, has left a lasting impression, contributing significantly to the hotel's positive reputation among visitors.
Guests at the Best Western Majestic have expressed a range of experiences regarding the hotel's Wi-Fi service. On the positive side, some found the Wi-Fi to be very fast and praised the good internet service in certain areas. However, the majority of reviews highlight significant issues with the Wi-Fi, particularly in guest rooms. Many reported weak, unstable or completely non-existent Wi-Fi connections, causing inconvenience for those needing reliable internet access. Common complaints mention the difficulty of connecting to Wi-Fi in the rooms with some guests resorting to using it in hallways or closer to doors for a better signal. Overall, while the hotel excels in some areas, the Wi-Fi service in guest rooms appears to be an area needing improvement.
Best Western Majestic impresses with an unparalleled location in the heart of the city, offering stunning views of the main square and the cathedral from its luxurious terrace bar. Many guests are enchanted by the historical charm of the building and the excellent service provided by the attentive staff. The terrace, a particular highlight, is perfect for capturing memorable photos. While some guests feel that the hotel falls short of 4-star expectations, particularly in terms of value for the price, the overall experience—characterized by its prime location, historic allure and friendly service—often outweighs these drawbacks, prompting many to consider returning despite any noted shortcomings.
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Location
Guests consistently praise the hotel's proximity to numerous attractions, including restaurants, shops and public transportation. The central location is described as perfect, incredible and unbeatable, providing a gateway to explore the historical and cultural treasures of Mexico City. The view from the hotel, particularly from rooms and the rooftop restaurant, is often highlighted as a standout feature, offering breathtaking vistas of the Zócalo, the cathedral and the National Palace.
The architecture and historic charm of the establishment contribute to its appeal, transporting guests back to mid-20th century Mexico while maintaining modern comfort. Additionally, the service quality and the friendliness of the staff receive positive mentions, enhancing the overall guest experience.
For travelers seeking a strategic base in Mexico City, the Best Western Majestic delivers not just with its prime location but also with the scenic and historic backdrop that makes any stay memorable.
Breakfast
The variety of breakfast items receives mixed feedback; while some guests appreciate the plentiful options, others feel the selection is limited and monotonous. The buffet style, although appreciated by some, is often criticized for being expensive with a high price tag of around $20 per person. This has led to comments about the breakfast being overpriced, especially when considering alternative dining options nearby that offer better value for money.
Service quality in the restaurant also seems to vary with praise for the wait staff during breakfast and dinner but some guests noting poor service and the need for the restaurant to be remodeled and updated. Despite these drawbacks, the combination of good quality food and the stunning rooftop views tends to leave a positive impression on many visitors enjoying their morning meal at Best Western Majestic.
Rooms
However, several aspects of the rooms drew consistent criticism. A recurring issue was the absence of air conditioning, which made some rooms uncomfortably hot. The lack of basic amenities such as refrigerators and sufficient ventilation further compounded the discomfort. Noise was another prevalent concern with many guests suggesting better soundproofing for a more restful stay.
The rooms' furnishings and decor were often described as outdated and in need of maintenance. Problems such as old mattresses, insufficient cleaning and worn-out towels detracted from the overall experience. Additionally, some guests faced issues with room readiness at check-in and were assigned rooms different from what they had reserved.
Despite these drawbacks, the spaciousness and cleanliness of many rooms, coupled with excellent views and the hotel's prime location, make it a viable option for travelers who are willing to overlook some of its shortcomings.
Beds
Cleanliness
Some guests found cleanliness to be lacking in specific instances, mentioning issues such as hairs and dirt stains on the bedding, garbage behind curtains and overflowing trash cans. Reports of cockroaches and bedbugs in the rooms further marred the experience for a few visitors. Although the bathrooms were generally regarded as clean, several pointed out that they needed more thorough attention with some mentioning smells of stagnant water and flooding issues due to faulty drains.
While some mentioned the need for renovating the rooms and better maintenance of the building, the hotel's beautiful structure and pleasant view from the terrace were appreciated. Overall, cleanliness and comfort were generally praised, but there were notable exceptions that the management needs to address to meet guests' expectations fully.
Staff
Despite a few criticisms about indifference and the need for additional training for some reception staff, the overall sentiment remains overwhelmingly positive. The majority of guests appreciate the warm, attentive service and personalized care they received, making their stay enjoyable and comfortable. The excellent service from staff, particularly in the dining area, has left a lasting impression, contributing significantly to the hotel's positive reputation among visitors.
Wi-Fi
4 Star
No, Best Western Majestic doesn't have any pool.
No, a spa isn't available at Best Western Majestic.
No, Best Western Majestic doesn't allow dogs.
No, parking facilities aren't available at Best Western Majestic.
No, Best Western Majestic doesn't have a gym.
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