City Express Plus by Marriott Ciudad de México Patio Universidad
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Summary of reviewsCity Express Plus by Marriott Ciudad de México Patio Universidad is notably praised for its exceptional location within a shopping mall, offering guests direct access to a variety of stores, restaurants and entertainment options. Its proximity to key neighborhoods like Coyoacán, subway stations and main avenues makes it convenient for both business and leisure travelers. Guests feel safe walking in the area and appreciate the ease of access to workplaces, universities and event venues.
The hotel's breakfast receives mixed reviews. While some guests find it delicious and commend the service, many call for a more varied and substantial offering, suggesting items like eggs and chilaquiles could enhance the experience. The early end time for breakfast and extra charges for certain items were also points of contention.
Dining options within the hotel also receive mixed feedback. The limited room service menu and its cessation at 10 PM were inconvenient for those seeking late-night meals. However, the mall location offers ample alternatives for lunch and dinner nearby.
Guest rooms are described as comfortable and cozy, well-suited for business trips with many appreciating the cleanliness and spaciousness, along with practical amenities like safes and small gyms. However, some guests mention issues with room size, ventilation, outdated carpeting, noise and inconsistent air conditioning. Service inconsistencies, slow responses and occasional cleaning lapses were minor detractors from the overall experience.
Cleanliness is generally well-regarded with many guests noting the hotel's well-maintained spaces and organized environment. Nevertheless, some areas, like carpets and bathrooms, have been highlighted for needing more attention. The staff receives mixed reviews with many guests praising their friendliness and professionalism, particularly at the reception. However, some report slow, unhelpful or rude service at times. The valet parking service's demeanor and occasional lapses in room service further divided opinions.
The quality of the WiFi is a significant concern. The connection is often slow and unreliable, which is problematic for business guests who need a strong internet connection.
The gym, while small and practical, could benefit from better maintenance and amenities like a water jug. Despite this, guests appreciate having gym access. Parking arrangements brought some inconvenience due to the additional costs and unclear signage and guests suggest better integration of parking fees into the room rate.
Guest feedback on the beds varies; many find them comfortable and conducive to a good night’s sleep, while others describe the mattresses as too firm or sagging and find the pillows uncomfortable.
Some guests feel the hotel falls short of four-star standards and note a decline in quality over time. However, others appreciate the room size, luxurious bathrooms and good services, finding the hotel a reliable, comfortable choice. For business travelers, the hotel's efficient business services, including conference rooms and a business center, are highly regarded and provide an excellent work environment.
Overall, City Express Plus by Marriott Ciudad de México Patio Universidad offers a convenient and comfortable stay, particularly benefiting from its prime location and professional environment, although there are areas requiring attention and improvement.
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The hotel's breakfast receives mixed reviews. While some guests find it delicious and commend the service, many call for a more varied and substantial offering, suggesting items like eggs and chilaquiles could enhance the experience. The early end time for breakfast and extra charges for certain items were also points of contention.
Dining options within the hotel also receive mixed feedback. The limited room service menu and its cessation at 10 PM were inconvenient for those seeking late-night meals. However, the mall location offers ample alternatives for lunch and dinner nearby.
Guest rooms are described as comfortable and cozy, well-suited for business trips with many appreciating the cleanliness and spaciousness, along with practical amenities like safes and small gyms. However, some guests mention issues with room size, ventilation, outdated carpeting, noise and inconsistent air conditioning. Service inconsistencies, slow responses and occasional cleaning lapses were minor detractors from the overall experience.
Cleanliness is generally well-regarded with many guests noting the hotel's well-maintained spaces and organized environment. Nevertheless, some areas, like carpets and bathrooms, have been highlighted for needing more attention. The staff receives mixed reviews with many guests praising their friendliness and professionalism, particularly at the reception. However, some report slow, unhelpful or rude service at times. The valet parking service's demeanor and occasional lapses in room service further divided opinions.
The quality of the WiFi is a significant concern. The connection is often slow and unreliable, which is problematic for business guests who need a strong internet connection.
The gym, while small and practical, could benefit from better maintenance and amenities like a water jug. Despite this, guests appreciate having gym access. Parking arrangements brought some inconvenience due to the additional costs and unclear signage and guests suggest better integration of parking fees into the room rate.
Guest feedback on the beds varies; many find them comfortable and conducive to a good night’s sleep, while others describe the mattresses as too firm or sagging and find the pillows uncomfortable.
Some guests feel the hotel falls short of four-star standards and note a decline in quality over time. However, others appreciate the room size, luxurious bathrooms and good services, finding the hotel a reliable, comfortable choice. For business travelers, the hotel's efficient business services, including conference rooms and a business center, are highly regarded and provide an excellent work environment.
Overall, City Express Plus by Marriott Ciudad de México Patio Universidad offers a convenient and comfortable stay, particularly benefiting from its prime location and professional environment, although there are areas requiring attention and improvement.
Hotel Taking Steps Towards Sustainability
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
City Express Plus by Marriott Ciudad de México Patio Universidad boasts an exceptional location that is frequently praised by guests. Situated within a shopping mall, the hotel offers direct access to numerous stores, restaurants and even a Walmart, providing ample convenience for travelers. The central positioning allows for easy movement around the city, including nearby neighborhoods like Coyoacán and offers straightforward access to subway stations and main avenues.
The hotel is ideal for both business and leisure stays, benefiting from its proximity to workplaces, universities and event venues. Guests find the area to be safe and conducive to walking with plenty of entertainment and dining options within reach. The strategic location is highly valued, allowing guests to avoid delays in appointments and enjoy the commercial and historical vibrancy of the city. The hotel's setting within a commercial plaza enhances the convenience, making it an excellent choice for those who need quick access to various services and amenities.
The breakfast offerings at City Express Plus by Marriott Ciudad de México Patio Universidad have received mixed reviews from guests with both commendation and criticism. Positively, some guests appreciated the breakfast, describing it as good, delicious and very tasty. Others noted the breakfast area and staff as excellent, complimenting the service and options available. For those who enjoy a basic morning meal, the hotel’s breakfast was commendable, including standard continental items like coffee, fruit and bread.
However, many reviews pointed out significant areas for improvement. The variety of the breakfast was often mentioned as limited or basic with guests repeatedly suggesting the addition of more substantial items such as eggs or chilaquiles. The breakfast's early schedule, often only available until 9 AM, also frustrated some guests who wished for more flexible hours. Additionally, some guests were disappointed by the extra charges for certain items that are typically included in hotel breakfasts, such as eggs and noted that tables and chairs were sometimes insufficient.
Overall, while the breakfast at City Express Plus by Marriott Ciudad de México Patio Universidad has its merits, there is a clear desire among guests for a more varied and substantial offering.
City Express Plus by Marriott Ciudad de México Patio Universidad has received mixed reviews regarding its dining options. While conveniently located in a shopping center, making it easy for guests to find lunch or dinner nearby, the in-house dining experience leaves much to be desired. Room service, which ends at 10pm, has a very limited menu and has received complaints about the quality and availability of certain items. For those seeking a late-night meal, options are non-existent after room service hours, compelling guests to venture out. Overall, the dining amenities need significant improvement to meet guest expectations.
'City Express Plus by Marriott Ciudad de México Patio Universidad' offers mixed experiences when it comes to their rooms. On the positive side, many guests found the rooms to be comfortable, cozy and well-suited for business trips, often highlighting their cleanliness and spaciousness. The presence of amenities like safes, iron machines and facilities like a small gym were appreciated. Some guests mentioned nice views and the convenience of the surrounding shopping center.
However, several issues were consistently reported. A number of guests felt that the room sizes were small and poorly ventilated, often pointing out a damp smell and outdated carpeting. Noise was another common complaint with thin walls and ineffective soundproofing allowing disturbances from adjacent rooms to be heard easily. Some rooms faced problems with air conditioning, from excessive noise to complete malfunction.
Service inconsistencies also detracted from the experience with mentions of slow response times for requests, room readiness issues and instances of poor room cleaning. The lighting in many rooms was described as dim and some guests reported that the beds were too small and the towels worn out. Overall, while the rooms can be practical and comfortable for short stays or business trips, potential guests should be prepared for variability in room quality and service.
City Express Plus by Marriott Ciudad de México Patio Universidad offers guests a variety of experiences when it comes to the comfort of their beds. A substantial number of guests appreciated the comfortable nature of the beds, noting that they were able to enjoy restful nights thanks to clean and well-maintained mattresses. Positive remarks included phrases like "comfortable beds," "very comfortable beds," and "clean mattresses and comfortable," highlighting that many guests found the level of comfort satisfactory for a good night's sleep.
However, it's worth noting that not all guests shared this sentiment. Some expressed concerns regarding the firmness of the mattresses, describing them as too hard, very firm or even sagging. The pillows also received mixed reviews with some finding them hard or uncomfortable, which added to the discomfort for certain guests. Additionally, a few reviews pointed out specific issues such as beds being too small or very old and in the worst cases, beds causing muscle strain or being in poor condition.
Overall, while many found the beds to be a highlight of their stay, others felt improvements could be made to enhance comfort further and ensure a consistent experience across all rooms.
City Express Plus by Marriott Ciudad de México Patio Universidad generally receives positive feedback for its cleanliness. Guests often highlight the clean, spacious and well-maintained rooms that provide a comfortable and pleasant stay. Many find the hotel to be spotless with excellent cleaning facilities contributing to a very clean organized and well-maintained environment.
However, there are mixed observations about some areas needing improvement. While many guests appreciate the consistent cleanliness and helpful cleaning staff, others note issues such as carpets needing cleaning, occasional musty smells and some rooms being slightly damp and old. The bathrooms in particular have been mentioned as requiring maintenance with reports of poor cleaning and a lack of thoroughness in some instances.
Despite these concerns, the majority find the hotel to be clean and efficient, highlighting its comfort, cleanliness and good facilities. The location inside a mall adds to the feeling of safety and convenience. Overall, City Express Plus by Marriott Ciudad de México Patio Universidad tends to deliver a clean and comfortable experience, though attention to certain maintenance details could enhance guest satisfaction.
Visitors to 'City Express Plus by Marriott Ciudad de México Patio Universidad' have mixed feelings about the hotel staff with experiences ranging from highly commendable to notably frustrating. On the positive side, many guests highlighted the friendliness and professionalism of the staff, describing them as very polite, helpful and efficient. Words like friendly, attentive and courteous were often mentioned, particularly in relation to the front desk and reception teams. Specific praise was directed at staff members who were able to quickly and effectively solve problems with Miss Rebeca at Reception receiving special mention for her kindness and knowledge.
However, the reviews also pointed to significant inconsistencies in service quality. Numerous guests reported slow, rude and unempathetic responses from the reception staff. Some experienced a lack of understanding and problem-solving capabilities with mentions of zero problem-solving and training issues. The valet parking service received complaints about rude and arrogant behavior, while occasional lapses in room cleaning and availability of the bellboy were noted.
Despite these drawbacks, the positive remarks about the staff often recurred, suggesting that when the service is good, it stands out notably. The warm treatment from the reception team and the helpfulness of the cleaning and room service staff were appreciated by many. The overall experience with the hotel staff can be described as a mix of warm hospitality marred by sporadic inefficiencies and lapses in service.
City Express Plus by Marriott Ciudad de México Patio Universidad offers a variety of amenities, but one aspect that visitors consistently note as needing improvement is the WiFi. Many guests express frustration with the quality of the internet connection, citing it as slow, unreliable and particularly problematic in rooms located at the ends of the hallways. Despite the hotel's business-oriented focus, the internet speed does not meet expectations, making it difficult for guests who rely on a strong connection for work or streaming. Coverage and consistency appear to be recurring issues with several guests unable to connect to WiFi at all in their rooms. Overall, while the hotel's location provides good access to the city, the poor quality of the internet service detracts from the overall experience for many visitors.
City Express Plus by Marriott Ciudad de México Patio Universidad features a small and practical gym. Several guests noted that they found it useful for their exercise needs during their stay. Some reviews pointed out that the gym could benefit from better maintenance and repairs to its equipment. Additionally, there were comments about the absence of a water jug in the gym. Despite these observations, guests appreciated having access to the gym directly from their rooms, which added a level of convenience. Overall, while the gym served its purpose, there is room for improvement in terms of facilities and equipment upkeep.
Guests at City Express Plus by Marriott Ciudad de México Patio Universidad have raised several points about the hotel's parking arrangements. It is consistently mentioned that parking comes at an additional cost and is not included in the room rate. The fee is typically around ninety pesos per day. While the parking lot is described as clean and having good spots available, it does bring a few inconveniences. Many guests were unaware of the parking charges until after arrival, as there is a lack of clear signage and no prior notification of the additional fee.
Moreover, there appears to be some confusion and inconvenience regarding the entrance and the connection between the parking lot and the hotel. The entrance process is not straightforward, requiring guests to go around the square and request assistance to access the lobby. This procedure has been noted as a waste of time for some visitors.
Despite these drawbacks, some found the parking area satisfactory and considered it a good spot, although they also mentioned that the security of the parking could be improved. Overall, guests feel that parking should be better integrated into the hotel's services, possibly included in the room rate or more transparently communicated during the booking process.
City Express Plus by Marriott Ciudad de México Patio Universidad has received mixed reviews concerning its four-star rating and service quality. Some guests feel that the hotel does not fully meet four-star standards and express concerns that the experience does not justify the price. Criticisms include comparisons to other four-star hotels, noting that the service and overall offering fall short of expectations. Additionally, some reviews mention a decline in quality over time, questioning the hotel's ability to retain its Moderniza Badge.
However, there are positive aspects highlighted by other reviewers. The size of the rooms is appreciated, described as luxurious with well-appointed bathrooms. The hotel offers good services and possesses 4-star amenities that meet its promises, making it a reliable choice for travelers looking for a comfortable stay. Despite some reservations about the value for money, the hotel manages to provide essential comforts expected from a reputable establishment.
City Express Plus by Marriott Ciudad de México Patio Universidad is highly regarded for its suitability for business travelers. Guests frequently highlight its comfortable and spacious rooms, making it ideal for both short stays and extended business trips. The hotel provides efficient business services, including conference rooms and a dedicated business center, fostering a professional atmosphere and an excellent work environment. These features collectively create a convenient and conducive setting for work-related activities and meetings. Recognized as a good business hotel, it consistently meets the needs of professionals on work stays.
City Express Plus by Marriott Ciudad de México Patio Universidad receives praise for its location and overall accessibility. The hotel is directly accessible from a shopping plaza and is steps away from various restaurants and places of interest. The facilities are frequently noted as clean, comfortable and easy to navigate. Additionally, the hotel's prime location makes it easily reachable by various means of transportation. However, some reviews indicate areas for improvement, such as the lack of accessible signage and information. Despite these shortcomings, the staff displayed a willingness to assist, such as providing a plastic chair for the shower when needed.
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Location
The hotel is ideal for both business and leisure stays, benefiting from its proximity to workplaces, universities and event venues. Guests find the area to be safe and conducive to walking with plenty of entertainment and dining options within reach. The strategic location is highly valued, allowing guests to avoid delays in appointments and enjoy the commercial and historical vibrancy of the city. The hotel's setting within a commercial plaza enhances the convenience, making it an excellent choice for those who need quick access to various services and amenities.
Breakfast
However, many reviews pointed out significant areas for improvement. The variety of the breakfast was often mentioned as limited or basic with guests repeatedly suggesting the addition of more substantial items such as eggs or chilaquiles. The breakfast's early schedule, often only available until 9 AM, also frustrated some guests who wished for more flexible hours. Additionally, some guests were disappointed by the extra charges for certain items that are typically included in hotel breakfasts, such as eggs and noted that tables and chairs were sometimes insufficient.
Overall, while the breakfast at City Express Plus by Marriott Ciudad de México Patio Universidad has its merits, there is a clear desire among guests for a more varied and substantial offering.
Dinner
Rooms
However, several issues were consistently reported. A number of guests felt that the room sizes were small and poorly ventilated, often pointing out a damp smell and outdated carpeting. Noise was another common complaint with thin walls and ineffective soundproofing allowing disturbances from adjacent rooms to be heard easily. Some rooms faced problems with air conditioning, from excessive noise to complete malfunction.
Service inconsistencies also detracted from the experience with mentions of slow response times for requests, room readiness issues and instances of poor room cleaning. The lighting in many rooms was described as dim and some guests reported that the beds were too small and the towels worn out. Overall, while the rooms can be practical and comfortable for short stays or business trips, potential guests should be prepared for variability in room quality and service.
Beds
However, it's worth noting that not all guests shared this sentiment. Some expressed concerns regarding the firmness of the mattresses, describing them as too hard, very firm or even sagging. The pillows also received mixed reviews with some finding them hard or uncomfortable, which added to the discomfort for certain guests. Additionally, a few reviews pointed out specific issues such as beds being too small or very old and in the worst cases, beds causing muscle strain or being in poor condition.
Overall, while many found the beds to be a highlight of their stay, others felt improvements could be made to enhance comfort further and ensure a consistent experience across all rooms.
Cleanliness
However, there are mixed observations about some areas needing improvement. While many guests appreciate the consistent cleanliness and helpful cleaning staff, others note issues such as carpets needing cleaning, occasional musty smells and some rooms being slightly damp and old. The bathrooms in particular have been mentioned as requiring maintenance with reports of poor cleaning and a lack of thoroughness in some instances.
Despite these concerns, the majority find the hotel to be clean and efficient, highlighting its comfort, cleanliness and good facilities. The location inside a mall adds to the feeling of safety and convenience. Overall, City Express Plus by Marriott Ciudad de México Patio Universidad tends to deliver a clean and comfortable experience, though attention to certain maintenance details could enhance guest satisfaction.
Staff
However, the reviews also pointed to significant inconsistencies in service quality. Numerous guests reported slow, rude and unempathetic responses from the reception staff. Some experienced a lack of understanding and problem-solving capabilities with mentions of zero problem-solving and training issues. The valet parking service received complaints about rude and arrogant behavior, while occasional lapses in room cleaning and availability of the bellboy were noted.
Despite these drawbacks, the positive remarks about the staff often recurred, suggesting that when the service is good, it stands out notably. The warm treatment from the reception team and the helpfulness of the cleaning and room service staff were appreciated by many. The overall experience with the hotel staff can be described as a mix of warm hospitality marred by sporadic inefficiencies and lapses in service.
Wi-Fi
Gym
Parking
Moreover, there appears to be some confusion and inconvenience regarding the entrance and the connection between the parking lot and the hotel. The entrance process is not straightforward, requiring guests to go around the square and request assistance to access the lobby. This procedure has been noted as a waste of time for some visitors.
Despite these drawbacks, some found the parking area satisfactory and considered it a good spot, although they also mentioned that the security of the parking could be improved. Overall, guests feel that parking should be better integrated into the hotel's services, possibly included in the room rate or more transparently communicated during the booking process.
4 Star
However, there are positive aspects highlighted by other reviewers. The size of the rooms is appreciated, described as luxurious with well-appointed bathrooms. The hotel offers good services and possesses 4-star amenities that meet its promises, making it a reliable choice for travelers looking for a comfortable stay. Despite some reservations about the value for money, the hotel manages to provide essential comforts expected from a reputable establishment.
Business
Accessible
No, City Express Plus by Marriott Ciudad de México Patio Universidad doesn't have any pool.
No, a spa isn't available at City Express Plus by Marriott Ciudad de México Patio Universidad.
No, City Express Plus by Marriott Ciudad de México Patio Universidad doesn't allow dogs.
Yes, parking facilities are available at City Express Plus by Marriott Ciudad de México Patio Universidad.
Yes, City Express Plus by Marriott Ciudad de México Patio Universidad has a gym.
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