Courtyard by Marriott Mexico City Airport
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Summary of reviewsCourtyard by Marriott Mexico City Airport is widely praised for its strategic location directly within the Mexico City Airport, connected to Terminal 1 by a covered footbridge. This makes the hotel a prime choice for travelers with layovers or early flights, providing seamless access to the terminals and various dining options, as well as ensuring safety for lone travelers arriving at night. The ease of transit and efficient shuttle services to Terminal 2 enhance the convenience for guests.
The hotel generally receives positive reviews for cleanliness with many guests highlighting the spotless and well-maintained rooms and facilities. Travelers appreciate the comfortable, spacious and modernized rooms equipped with necessary amenities, which contribute to a restful stay. However, some rooms may need renovations due to occasional reports of dated carpets and fixtures.
The hotel also garners commendations for its comfortable beds, conducive to a good night's rest, despite some guests finding the mattresses too soft. The pillows received mixed reviews, though they are generally considered comfortable.
Staff interactions are notably positive with guests frequently mentioning the friendly, attentive and professional demeanor of the personnel across all service points, from reception to housekeeping. This commitment to excellent customer service significantly enhances the overall guest experience.
Dining at the hotel brings mixed feedback. The breakfast is praised for its quality and variety, although some find it overpriced and there are occasional issues with service speed and clarity on inclusion in room rates. Dinner experiences vary with some guests appreciating the delicious food and excellent service, while others criticize the lack of variety and high prices.
Despite the mixed reviews of the dining services and some dated aspects of the rooms, the excellent service, cleanliness and unbeatable location make Courtyard by Marriott Mexico City Airport an appealing choice for travelers. The hotel's free Wi-Fi, although occasionally inconsistent and a well-equipped gym further enhance its offerings.
Ideal for business and short stays, the hotel's modern amenities, reasonable rates and quiet environment cater well to professional needs, making it a solid four-star hotel choice for travelers seeking convenience and comfort during their Mexico City airport stopover.
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The hotel generally receives positive reviews for cleanliness with many guests highlighting the spotless and well-maintained rooms and facilities. Travelers appreciate the comfortable, spacious and modernized rooms equipped with necessary amenities, which contribute to a restful stay. However, some rooms may need renovations due to occasional reports of dated carpets and fixtures.
The hotel also garners commendations for its comfortable beds, conducive to a good night's rest, despite some guests finding the mattresses too soft. The pillows received mixed reviews, though they are generally considered comfortable.
Staff interactions are notably positive with guests frequently mentioning the friendly, attentive and professional demeanor of the personnel across all service points, from reception to housekeeping. This commitment to excellent customer service significantly enhances the overall guest experience.
Dining at the hotel brings mixed feedback. The breakfast is praised for its quality and variety, although some find it overpriced and there are occasional issues with service speed and clarity on inclusion in room rates. Dinner experiences vary with some guests appreciating the delicious food and excellent service, while others criticize the lack of variety and high prices.
Despite the mixed reviews of the dining services and some dated aspects of the rooms, the excellent service, cleanliness and unbeatable location make Courtyard by Marriott Mexico City Airport an appealing choice for travelers. The hotel's free Wi-Fi, although occasionally inconsistent and a well-equipped gym further enhance its offerings.
Ideal for business and short stays, the hotel's modern amenities, reasonable rates and quiet environment cater well to professional needs, making it a solid four-star hotel choice for travelers seeking convenience and comfort during their Mexico City airport stopover.
Family Friendly Hotel
This hotel offers convenient access to the airport and comfortable accommodations, making it suitable for families in transit. It provides essential amenities for a comfortable stay.
Dog Friendly Hotel
The Courtyard by Marriott Mexico City Airport is tagged as a pet-friendly hotel.
Hotel with Parking
The hotel offers parking facilities, enhancing the convenience for guests with vehicles. It is well-regarded for its service and amenities, ensuring a comfortable and hassle-free stay.
EV charging stations
Accessible Hotel
The Courtyard by Marriott Mexico City Airport provides facilities for disabled guests. The entire unit is accessible by lift, ensuring convenient access to all floors.
Hotel with EV Charging Stations
An electric vehicle charging station is available at this hotel. It is located within a short drive of the airport.
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
The Courtyard by Marriott Mexico City Airport is praised for its remarkable convenience and strategic location directly within the Mexico City Airport, primarily connected to Terminal 1 via a covered footbridge. This makes it an ideal choice for travelers with layovers or early morning flights, as they don’t have to physically leave the airport, ensuring ease and safety, especially for lone travelers arriving late at night.
The hotel's proximity to both the airport terminals and various dining options is frequently highlighted, offering immediate access from arrivals and smooth connectivity for onward flights. Shuttle services are readily available, facilitating quick transfers to Terminal 2. Reviewers consistently emphasize the ease of access, as you can walk directly from the lobby to the terminal through an indoor bridge without braving the traffic or stepping outdoors.
Overall, guests appreciate the hotel’s practicality for short stays between flights, as well as the excellent service, cleanliness and comfort provided by the accommodations. The central location within the airport and the seamless connection to the terminals undoubtedly stand out as its most commendable features.
Guests at the Courtyard by Marriott Mexico City Airport have mixed feelings about the breakfast offerings. On the positive side, many praise the quality and taste, describing the breakfast as delicious, great and with good choices. Some highlight the convenience of early breakfast hours, starting at 6 AM. There are compliments on the variety available with both buffet and à la carte options, including an American breakfast with a fruit plate.
However, the cost of breakfast is a recurring point of contention with numerous guests finding it overpriced for what is offered. Some guests received incorrect information about breakfast being included with their stay, leading to further dissatisfaction. Others have described the breakfast as mediocre with specific complaints about cold or undercooked food, limited choices and slow service. Covid restrictions led to the absence of a buffet, contributing to delays and a lack of clarity around breakfast procedures.
Despite the polarized views, many agree that the breakfast quality can be improved with better service and clearer information about what is included in the room price. For travelers planning an early departure, arranging breakfast in advance may help avoid stress and delay.
The dining experience at Courtyard by Marriott Mexico City Airport offers a mix of impressions. Many guests praise the restaurant and room service for their delicious food, particularly highlighting breakfast and standout dishes like fish and chips. The quality of the meals is acknowledged positively by some who mention the excellent service provided by the dining room staff.
However, the restaurant's food often garners criticism for being bland, expensive and lacking variety, particularly for non-vegan options. There are also consistent comments on the slow service and the need for more menu choices. Some guests experienced issues with certain dishes, including poorly cooked or reheated meat, overly salty soups and an overall low quality that left a few feeling unwell.
Despite the multiple negative remarks regarding the taste, cost and service speed, there are hints that improvements could elevate the dining offerings to meet the expectations held for a notable hotel chain such as Marriott. For now, potential diners might find better options within the airport itself or may need to weigh the overall convenience and comfort of in-house dining against these mixed reviews.
The guest reviews for 'Courtyard by Marriott Mexico City Airport' highlight both positive and negative aspects of the hotel rooms. On the positive side, guests frequently commend the rooms for being spacious, clean and comfortable. Many appreciated the modern decor and found the beds and pillows very conducive to a good night's rest. The rooms are described as quiet, well-insulated and equipped with sufficient amenities, including complimentary coffee and water, making them practical for short stays. The location within the airport and the friendly, helpful staff are added benefits that enhance the stay experience.
However, several areas for improvement are noted. Many rooms appear dated and in need of renovation with old carpets, worn-out fixtures and occasionally unpleasant odors described. Some guests found the bathrooms outdated and in need of upgrades, while others cited issues like leaking shower cabins and hard-to-operate fixtures. Room service was reported to be slow by some and smaller rooms were found to be insufficiently equipped with items like hairdryers or mini-fridges. Additionally, guests highlighted issues such as lack of proper signage, ensuring ease of access and making the rooms more modern to better match the Marriott standards.
In summary, while the hotel excels in providing spacious, clean and comfortable rooms with excellent staff and location benefits, attention to modernization and maintenance is needed to enhance the overall guest experience.
The guest reviews for 'Courtyard by Marriott Mexico City Airport' paint a varied picture of the bed experience. The overwhelming majority of comments highlight that the beds are very comfortable, cozy and provide a good night's rest with many describing them as "super comfortable" and "comfy." Guests appreciate the king-size beds and spacious bedding options, noting that they are excellent for recuperating after a long flight. However, some reviews mention the beds being too soft or even saggy, which can be a matter of personal preference. There are also notes about smaller double beds being less suitable for two people and occasional mentions of beds feeling old or lumpy.
Pillow comfort is notably divisive. While many guests describe the pillows as extraordinary and conducive to a restful sleep, others find them uncomfortable. Comments on bed linens were less frequent but varied from positive mentions of cleanliness to criticisms of musty smells and scratchy textures.
In summary, while 'Courtyard by Marriott Mexico City Airport' generally receives praise for its comfortable beds, there are occasional concerns about the softness of the mattresses and the comfort of the pillows.
The 'Courtyard by Marriott Mexico City Airport' boasts overwhelmingly positive reviews regarding cleanliness. Guests repeatedly mention that the facilities and rooms are very clean with many highlighting the hotel's spotless and well-maintained appearance. The rooms are not only clean but also comfortable and equipped with modern amenities. The staff's dedication to daily room cleaning ensures that standards remain high. Many reviews commend the clean and tranquil environment, contributing to a safe and pleasant stay. However, some guests noted issues such as old carpets, musty smells and occasional lapses in bathroom cleanliness. Despite these few drawbacks, the general consensus is that the hotel maintains an excellent level of hygiene, ideal for those looking for a clean and comfortable stay near the airport.
Courtyard by Marriott Mexico City Airport enjoys a strong reputation for its exceptionally friendly and helpful staff. Many guests have lauded the staff’s courteous, attentive and professional demeanor, contributing to a welcoming and pleasant atmosphere. This consistent friendliness extends from the reception desk to the housekeeping team with special mentions for the front desk and restaurant staff.
Several reviews highlight the staff's efficiency, noting that they are always ready to help, whether it's coordinating concierge services or providing seamless check-in and check-out experiences. Staff members are often described as very accommodating and customer-centric, ensuring that guests' needs are met promptly.
Despite some isolated incidents of rudeness and unhelpfulness, the majority of guest interactions were positive with many guests appreciating the warm and courteous service. The hotel's attention to detail and the staff's willingness to go above and beyond, especially for travelers with tight schedules or special needs, were frequently commended.
Overall, the attentive and friendly nature of the hotel's personnel significantly enhances the experience for those staying at the Courtyard by Marriott Mexico City Airport, making it a reliable choice for travelers passing through the bustling airport.
Guests at the Courtyard by Marriott Mexico City Airport had mixed experiences with the Wi-Fi service. On the positive side, several visitors found the Wi-Fi connectivity to be very good and the internet speed fast. Free Wi-Fi is available throughout the hotel and some reviews mentioned that both the internet and TV provided a good experience.
However, not all guests shared this satisfaction. Some encountered weak signals, slow internet speeds or no connectivity at all. It was noted that the Wi-Fi worked better in the lobby with some rooms experiencing poor reception or signal drops. A few reviews also highlighted the issue of disconnecting devices and the internet being unreliable at times.
Despite these inconsistencies, the provision of free Wi-Fi and instances of excellent connectivity were appreciated by some visitors, suggesting that experiences can vary depending on the location within the hotel.
The gym at Courtyard by Marriott Mexico City Airport consistently receives positive feedback for its well-maintained and modern facilities. Guests appreciate the gym’s ample space and comprehensive equipment, describing it as a large and well-equipped exercise facility. The availability of the gym 24/7 is seen as a convenient feature and its easy accessibility adds to the overall positive experience. Even those who did not use it noted its appealing appearance. Additionally, the attentive staff enhances the gym's appeal, making it a noteworthy amenity of the hotel.
Courtyard by Marriott Mexico City Airport delivers a solid four-star experience with clean, well-maintained rooms that many guests appreciate for their comfort and cleanliness. The hotel is particularly praised for its super friendly staff, providing exemplary service at all levels, which enhances the overall welcoming atmosphere.
Ideal for quick stays, especially for those needing convenient accommodation close to the airport, the hotel’s location is a significant advantage. It’s considered a very good place to rest between flights and offers reasonable rates, making it a convenient choice.
Guests highlight the good amenities and overall comfort with the hotel maintaining a high standard of cleanliness throughout. Although some found the accommodations basic and occasionally dated, the majority view the hotel as excellent, appreciating its great facilities and luxury feel despite the somewhat high prices.
Overall, Courtyard by Marriott Mexico City Airport is regarded as a very good four-star hotel, providing great service and an overall good stay for travelers.
Courtyard by Marriott Mexico City Airport is a highly recommended choice for business travelers, offering an array of convenient amenities and services tailored to professional needs. The hotel is hailed for its excellent business facilities and services, making it an ideal spot for a stopover or short stay particularly suited for those with business in mind. Its location is extremely convenient, especially for layovers with easy access to nearby businesses and a pleasant environment with no noise disruptions.
Guests have commended the attentive and friendly staff for their exceptional service, which is repeatedly highlighted across numerous reviews. This courteous and accommodating approach significantly enhances the overall experience for guests, making them feel well cared for during their stay.
The hotel, though noted to be showing some signs of aging and needing a bit of renovation, offers a clean and pleasant atmosphere with a reasonable rate, balancing price and value effectively. While the business center provides essential services, some have noted the internet signal could be stronger. Despite this, the overall sentiment remains positive, especially within the professional community.
In summary, Courtyard by Marriott Mexico City Airport stands out as a classic business-oriented hotel that delivers good value, convenience and exceptional customer service, making it an excellent choice for travelers on a business trip or needing a comfortable place to rest during a layover.
Courtyard by Marriott Mexico City Airport proves to be a highly accessible option for travelers, especially those with disabilities. The hotel boasts accessible features, starting with the helpful assistance at reception and continuing into rooms designed for easy use. The lobby and check-in areas are also tailored for accessibility, ensuring a smooth experience from arrival.
One of the hotel's standout features is its direct connection to Terminal 1 of the airport, which allows for easy access by walking. For those arriving or departing from this terminal, the proximity and direct access significantly reduce the stress associated with airport travel. Additionally, a shuttle bus service is available to enhance connectivity.
Guests have appreciated the comfort provided by the hotel, highlighting the ability to stay at the airport without the usual stress. The hotel's staff is noted for their helpfulness and detailed directions offered by the staff add to a convenient and accessible experience. Overall, the Courtyard by Marriott Mexico City Airport stands out for its accessibility and the ease it provides to travelers with disabilities.
Courtyard by Marriott Mexico City Airport offers a pet-friendly atmosphere that many guests find extremely convenient. The hotel welcomes dogs and provides clean, dedicated areas which have been described as very helpful for travelers with pets. Guests appreciate the availability of dog-friendly rooms and note the good facilities for small dogs. Service dogs receive particularly kind treatment from the staff. While pets are allowed in two different areas, some visitors suggested that the addition of a grassy area would further improve the experience. There is a note of mixed feedback regarding pet fees with some guests experiencing additional charges. However, the overall sentiment remains positive towards the hotel’s dog-friendly policies and options.
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Location
The hotel's proximity to both the airport terminals and various dining options is frequently highlighted, offering immediate access from arrivals and smooth connectivity for onward flights. Shuttle services are readily available, facilitating quick transfers to Terminal 2. Reviewers consistently emphasize the ease of access, as you can walk directly from the lobby to the terminal through an indoor bridge without braving the traffic or stepping outdoors.
Overall, guests appreciate the hotel’s practicality for short stays between flights, as well as the excellent service, cleanliness and comfort provided by the accommodations. The central location within the airport and the seamless connection to the terminals undoubtedly stand out as its most commendable features.
Breakfast
However, the cost of breakfast is a recurring point of contention with numerous guests finding it overpriced for what is offered. Some guests received incorrect information about breakfast being included with their stay, leading to further dissatisfaction. Others have described the breakfast as mediocre with specific complaints about cold or undercooked food, limited choices and slow service. Covid restrictions led to the absence of a buffet, contributing to delays and a lack of clarity around breakfast procedures.
Despite the polarized views, many agree that the breakfast quality can be improved with better service and clearer information about what is included in the room price. For travelers planning an early departure, arranging breakfast in advance may help avoid stress and delay.
Dinner
However, the restaurant's food often garners criticism for being bland, expensive and lacking variety, particularly for non-vegan options. There are also consistent comments on the slow service and the need for more menu choices. Some guests experienced issues with certain dishes, including poorly cooked or reheated meat, overly salty soups and an overall low quality that left a few feeling unwell.
Despite the multiple negative remarks regarding the taste, cost and service speed, there are hints that improvements could elevate the dining offerings to meet the expectations held for a notable hotel chain such as Marriott. For now, potential diners might find better options within the airport itself or may need to weigh the overall convenience and comfort of in-house dining against these mixed reviews.
Rooms
However, several areas for improvement are noted. Many rooms appear dated and in need of renovation with old carpets, worn-out fixtures and occasionally unpleasant odors described. Some guests found the bathrooms outdated and in need of upgrades, while others cited issues like leaking shower cabins and hard-to-operate fixtures. Room service was reported to be slow by some and smaller rooms were found to be insufficiently equipped with items like hairdryers or mini-fridges. Additionally, guests highlighted issues such as lack of proper signage, ensuring ease of access and making the rooms more modern to better match the Marriott standards.
In summary, while the hotel excels in providing spacious, clean and comfortable rooms with excellent staff and location benefits, attention to modernization and maintenance is needed to enhance the overall guest experience.
Beds
Pillow comfort is notably divisive. While many guests describe the pillows as extraordinary and conducive to a restful sleep, others find them uncomfortable. Comments on bed linens were less frequent but varied from positive mentions of cleanliness to criticisms of musty smells and scratchy textures.
In summary, while 'Courtyard by Marriott Mexico City Airport' generally receives praise for its comfortable beds, there are occasional concerns about the softness of the mattresses and the comfort of the pillows.
Cleanliness
Staff
Several reviews highlight the staff's efficiency, noting that they are always ready to help, whether it's coordinating concierge services or providing seamless check-in and check-out experiences. Staff members are often described as very accommodating and customer-centric, ensuring that guests' needs are met promptly.
Despite some isolated incidents of rudeness and unhelpfulness, the majority of guest interactions were positive with many guests appreciating the warm and courteous service. The hotel's attention to detail and the staff's willingness to go above and beyond, especially for travelers with tight schedules or special needs, were frequently commended.
Overall, the attentive and friendly nature of the hotel's personnel significantly enhances the experience for those staying at the Courtyard by Marriott Mexico City Airport, making it a reliable choice for travelers passing through the bustling airport.
Wi-Fi
However, not all guests shared this satisfaction. Some encountered weak signals, slow internet speeds or no connectivity at all. It was noted that the Wi-Fi worked better in the lobby with some rooms experiencing poor reception or signal drops. A few reviews also highlighted the issue of disconnecting devices and the internet being unreliable at times.
Despite these inconsistencies, the provision of free Wi-Fi and instances of excellent connectivity were appreciated by some visitors, suggesting that experiences can vary depending on the location within the hotel.
Gym
4 Star
Ideal for quick stays, especially for those needing convenient accommodation close to the airport, the hotel’s location is a significant advantage. It’s considered a very good place to rest between flights and offers reasonable rates, making it a convenient choice.
Guests highlight the good amenities and overall comfort with the hotel maintaining a high standard of cleanliness throughout. Although some found the accommodations basic and occasionally dated, the majority view the hotel as excellent, appreciating its great facilities and luxury feel despite the somewhat high prices.
Overall, Courtyard by Marriott Mexico City Airport is regarded as a very good four-star hotel, providing great service and an overall good stay for travelers.
Business
Guests have commended the attentive and friendly staff for their exceptional service, which is repeatedly highlighted across numerous reviews. This courteous and accommodating approach significantly enhances the overall experience for guests, making them feel well cared for during their stay.
The hotel, though noted to be showing some signs of aging and needing a bit of renovation, offers a clean and pleasant atmosphere with a reasonable rate, balancing price and value effectively. While the business center provides essential services, some have noted the internet signal could be stronger. Despite this, the overall sentiment remains positive, especially within the professional community.
In summary, Courtyard by Marriott Mexico City Airport stands out as a classic business-oriented hotel that delivers good value, convenience and exceptional customer service, making it an excellent choice for travelers on a business trip or needing a comfortable place to rest during a layover.
Accessible
One of the hotel's standout features is its direct connection to Terminal 1 of the airport, which allows for easy access by walking. For those arriving or departing from this terminal, the proximity and direct access significantly reduce the stress associated with airport travel. Additionally, a shuttle bus service is available to enhance connectivity.
Guests have appreciated the comfort provided by the hotel, highlighting the ability to stay at the airport without the usual stress. The hotel's staff is noted for their helpfulness and detailed directions offered by the staff add to a convenient and accessible experience. Overall, the Courtyard by Marriott Mexico City Airport stands out for its accessibility and the ease it provides to travelers with disabilities.
Dog Friendly
No, Courtyard by Marriott Mexico City Airport doesn't have any pool.
No, a spa isn't available at Courtyard by Marriott Mexico City Airport.
Yes, Courtyard by Marriott Mexico City Airport welcomes dogs.
Yes, parking facilities are available at Courtyard by Marriott Mexico City Airport.
Yes, Courtyard by Marriott Mexico City Airport has a gym.
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