Hilton Garden Inn Mexico City Santa Fe
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Hilton Garden Inn Mexico City Santa Fe receives high praise for various aspects, contributing to its overall commendable reputation. Primarily, its location in a modern and safe part of the city is a significant highlight. Guests benefit from proximity to restaurants, main avenues and the Expo Santa Fe, making it an ideal choice for both business and leisure travelers. The nearby Samara Shops add convenience with fast food options and retail stores. Despite its distance from the city center, it remains a preferred spot for attendees of local events or trade fairs.
Breakfast offerings are well-regarded for their quality and variety, featuring both Mexican and international dishes. The breakfast buffet with its good seasoning and friendly service, is particularly appreciated. Although there are occasional critiques about the reservation details and cost, the overall breakfast experience remains positive. Dinner experiences garner mixed reviews; while the taste is praised, improvements are suggested in food quality and variety. The convenience of having dinner options at the hotel is valued despite some concerns over pricing and occasional menu limitations.
The rooms are praised for their spaciousness, comfort and cleanliness. Guests enjoy the appealing design, modern atmosphere and comfortable beds, although some note room for improvement in maintenance and cleanliness standards. The cleanliness of the hotel as a whole garners positive feedback with meticulous room sanitation and neat common areas enhancing the guest experience.
Staff at the Hilton Garden Inn Mexico City Santa Fe are widely recognized for their friendliness and professionalism, contributing to a welcoming atmosphere. While there are occasional complaints regarding slow responses and inattentiveness, the overall service is lauded for its warmth and efficiency.
Amenities such as the gym and Wi-Fi receive mixed feedback. The gym is generally well-maintained and appreciated, though minor improvements are suggested. The free Wi-Fi, while valued, suffers from inconsistent connectivity and slow speeds, which can be problematic for business travelers.
Parking services receive criticism primarily due to extra charges and inefficiencies in valet service. Families find the hotel accommodating, enjoying the safe environment and friendly staff, although noise issues and parking costs at breakfast are noted concerns.
The beds are a standout feature, consistently praised for their comfort and cleanliness, contributing significantly to guests' restful experiences. As a four-star accommodation, the Hilton Garden Inn Mexico City Santa Fe delivers excellent value for money with notable comfort and service quality, making it a robust choice for both business and leisure stays. Business travelers, in particular, find the hotel well-suited to their needs despite some issues with internet stability.
Overall, the Hilton Garden Inn Mexico City Santa Fe is characterized by its prime location, comfortable accommodations and friendly service, making it a satisfying choice for a range of travelers.
Categories
Breakfast offerings are well-regarded for their quality and variety, featuring both Mexican and international dishes. The breakfast buffet with its good seasoning and friendly service, is particularly appreciated. Although there are occasional critiques about the reservation details and cost, the overall breakfast experience remains positive. Dinner experiences garner mixed reviews; while the taste is praised, improvements are suggested in food quality and variety. The convenience of having dinner options at the hotel is valued despite some concerns over pricing and occasional menu limitations.
The rooms are praised for their spaciousness, comfort and cleanliness. Guests enjoy the appealing design, modern atmosphere and comfortable beds, although some note room for improvement in maintenance and cleanliness standards. The cleanliness of the hotel as a whole garners positive feedback with meticulous room sanitation and neat common areas enhancing the guest experience.
Staff at the Hilton Garden Inn Mexico City Santa Fe are widely recognized for their friendliness and professionalism, contributing to a welcoming atmosphere. While there are occasional complaints regarding slow responses and inattentiveness, the overall service is lauded for its warmth and efficiency.
Amenities such as the gym and Wi-Fi receive mixed feedback. The gym is generally well-maintained and appreciated, though minor improvements are suggested. The free Wi-Fi, while valued, suffers from inconsistent connectivity and slow speeds, which can be problematic for business travelers.
Parking services receive criticism primarily due to extra charges and inefficiencies in valet service. Families find the hotel accommodating, enjoying the safe environment and friendly staff, although noise issues and parking costs at breakfast are noted concerns.
The beds are a standout feature, consistently praised for their comfort and cleanliness, contributing significantly to guests' restful experiences. As a four-star accommodation, the Hilton Garden Inn Mexico City Santa Fe delivers excellent value for money with notable comfort and service quality, making it a robust choice for both business and leisure stays. Business travelers, in particular, find the hotel well-suited to their needs despite some issues with internet stability.
Overall, the Hilton Garden Inn Mexico City Santa Fe is characterized by its prime location, comfortable accommodations and friendly service, making it a satisfying choice for a range of travelers.
Accessible Hotel
The Hilton Garden Inn Mexico City Santa Fe is wheelchair accessible, offering amenities that cater to guests requiring mobility support.
Hotel with EV Charging Stations
Offering EV charging in the Santa Fe area, this Hilton Garden Inn caters to travelers seeking sustainable options. Its convenient location and comfortable accommodations are a plus.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
EV charging stations
Hotel with Gym
3-Star Hotel
Guest Reviews
The Hilton Garden Inn in Mexico City’s Santa Fe area garners high praise for its exceptional location. Nestled in a modern and safe part of the city, it offers proximity to a myriad of restaurants, main avenues and the Expo Santa Fe, making it an ideal choice for both business and leisure travelers. Guests appreciate the short walking distance to the popular Samara Shops, complete with fast food options and retail stores. The hotel's surroundings are described as relaxing and exclusive, amplifying its appeal.
Visitors find the prices reasonable given the prime location and overall comfort provided. The rooms are noted for their cleanliness and comfort, supported by attentive staff and excellent valet service. Additionally, the hotel features well-maintained facilities including a good gym. Despite being somewhat distant from the city center, it remains convenient for guests with interests in the Santa Fe area. For those attending events or trade fairs, the location proves to be perfect. Overall, guests frequently highlight the excellent location as a significant aspect of their comfortable and enjoyable stay.
Guests at Hilton Garden Inn Mexico City Santa Fe have generally praised the breakfast offerings, describing them as very good, delicious and complete with a diverse range of options. Many appreciated the quality and variety of both Mexican and international dishes with some noting that their children particularly enjoyed the meals. The breakfast buffet was often highlighted for its good seasoning and the friendly service of the waiters. However, some guests felt that the buffet could benefit from more variety and a richer selection.
A few reviews mentioned issues with reservation details, such as breakfast not being honored or only one breakfast included despite booking a room for two. There were also comments on the cost with several guests finding it somewhat high. Additionally, some reviews noted that the buffet presentation could be improved and that the food occasionally lacked proper temperature. Despite these critiques, the overall impression of the breakfast experience at the hotel remains positive.
Guests at the Hilton Garden Inn Mexico City Santa Fe have shared mixed opinions about their dining experiences. Many found the food to be very tasty and for some, the fact that the hotel offers dinner options was a significant advantage. Several diners noted that they ordered dinner more than once and were pleased with the taste each time. However, the quality and variety of the food could use some improvement with some patrons describing the meals as fatty, overcooked and overpriced.
The New Year's dinner, although praised for its good taste, was marred by the small space, limited menu availability and simple wine selections. Additionally, the smell of food cooking often traveled throughout the hotel, which was not appreciated by all guests.
While the restaurant provides a convenient dining option, there were comments about areas needing enhancement, such as the comfort of the chairs and overall food quality. Despite these critiques, the presence of a dinner option remains a valued feature for those staying at the hotel.
The Hilton Garden Inn Mexico City Santa Fe offers rooms that many guests find spacious, comfortable and clean. The design and decoration are appealing, lending a cozy and modern atmosphere. The views from the rooms often receive praise, along with the superior quality of the beds which many describe as deliciously comfortable. Guests appreciate the generous room sizes and the overall tranquility and comfort of the accommodations.
However, some reviews indicate inconsistencies in cleanliness and maintenance. Issues such as old towels, malfunctioning bathroom fixtures and incomplete housekeeping services have been reported. Certain rooms exhibit signs of wear and could benefit from renovation. Problems with air conditioning, non-functional room cards and the lack of bathroom doors have also posed inconveniences for some guests.
Despite these drawbacks, the room amenities generally meet expectations and the spaciousness of the rooms is a consistent highlight. Overall, while the hotel provides a comfortable stay with impressive room features, it could improve in areas of cleanliness and maintenance to fully meet the standards expected by its visitors.
The beds at Hilton Garden Inn Mexico City Santa Fe have garnered significant praise for their comfort and quality. Guests frequently highlight the high comfort level of both the mattresses and pillows, often stating that the beds are very comfortable, clean and exceeded expectations. Large size beds and very clean sheets also add to the positive experiences of staying at this hotel. Despite occasional mentions of old or worn-out mattresses and minor cleanliness issues, the overwhelming sentiment points to the beds being a strong feature of the accommodations. Customers often note the pleasant rest they had thanks to the comfortable beds, making it a notable aspect of their stay.
The Hilton Garden Inn Mexico City Santa Fe generally receives positive feedback regarding its cleanliness. Many guests appreciate the clean and comfortable rooms, often describing the facility as very clean, neat and well-maintained. The hotel's overall cleanliness, quality and comfort are highlighted often with mentions of good housekeeping and excellent cleaning services.
Even the amenities and common areas such as the pool are noted for their cleanliness. Cleanliness paired with good attention from the staff contributes positively to the guest experience. Several reviews have commended the meticulous room sanitation, while some mention particularly enjoying the neat and tidy rooms.
However, a few guests did experience issues, such as stained carpets and curtains, delayed room cleaning and occasional lapses in providing essentials like towels and coffee kits. A minority reported instances where cleaning services were subpar or inconsistent, which negatively affected their stay.
Overall, the hotel is praised for its cleanliness with many guests leaving satisfied with the immaculate conditions and comfortable environment. Nonetheless, there is room for improvement in maintaining consistent cleaning standards and timely room services to enhance the guest experience further.
The Hilton Garden Inn Mexico City Santa Fe hosts a dedicated and professional staff, known for their friendliness and welcoming demeanor. Guests frequently mention the staff's attentiveness and helpfulness, creating a hospitable atmosphere throughout the hotel. Exceptional service is often highlighted, particularly at the reception and from the valet service, although there are occasional concerns about slow responses and inattentive behavior.
Despite generally positive feedback, some guests have noted areas for improvement, such as the need for increased empathy and efficiency among staff members. Specific complaints about the restaurant staff indicate that their attitude can sometimes be unsatisfactory. Instances of delayed service, unaddressed requests and the need for better-trained personnel are noted but do not overshadow the overall positive reception of the staff's efforts.
Guests appreciate the politeness and kind treatment they receive with special mentions of the excellent service and attention from the reception team. However, there are instances where the perceived lack of staff affects service delivery, such as in handling special requests or maintaining timely room services.
Overall, while there's room for enhancement in specific areas, the hotel's staff generally provides a warm and friendly environment, making guests feel well-treated and cared for during their stay.
The Wi-Fi at Hilton Garden Inn Mexico City Santa Fe receives mixed reviews from guests. While some appreciate that it is available for free and note acceptable quality and decent reception, others experience significant issues. Common complaints include difficulties connecting to the network, unstable connectivity during the day and slow speeds. Overall, the Wi-Fi service at the hotel may not consistently meet guest expectations for reliable internet access.
The gym at Hilton Garden Inn Mexico City Santa Fe receives mostly positive feedback from guests. Many reviews highlight the gym's cleanliness and excellent condition, describing it as a commendable facility. Positive phrases such as good gym and excellent gym suggest that it meets the expectations of most visitors. Guests also appreciate the gym as a nice touch among the hotel's amenities. However, a few reviews mention areas for improvement, such as occasional lack of staff presence in the gym area and suggestions that it could be better. Overall, the gym is viewed favorably, contributing to the overall pleasant experience at the hotel.
The Hilton Garden Inn Mexico City Santa Fe has generated mixed feelings among guests when it comes to parking services. While the hotel does offer valet parking, guests consistently mentioned the extra charges associated with it, which can be quite unexpected and considered high by some. The lack of inclusiveness in standard fees for parking and the additional costs were commonly noted.
Many reviews indicated dissatisfaction with the efficiency and organization of the valet parking service. Guests have experienced long waiting times with vehicle reception sometimes taking more than half an hour. Additionally, some found the parking lot itself to be narrow, chaotic and uncomfortable, adding to the overall inconvenient experience.
There were isolated mentions of cleanliness issues and poor service, further tarnishing the image of the parking amenities. While the hotel provides the convenience of a parking service, the extra costs and logistical complications appear to detract significantly from the overall guest experience.
Hilton Garden Inn Mexico City Santa Fe stands out as a family-friendly destination, perfect for those traveling with children. Families appreciated the variety of options available at the breakfast buffet with kids especially enjoying their morning meals. The hotel staff is notably accommodating to families, providing requested items like cribs and ensuring a welcoming atmosphere for both children and elderly guests.
The hotel boasts facilities that are deemed safe for families and provides a creative treatment at their family restaurant, making dining not just a meal but an enjoyable experience for all ages. The great service from the staff further enhances the appeal for those looking to relax and have a good time with their loved ones.
However, some reviews pointed out issues such as noise from other families and the inconvenience of having to pay for parking during breakfast. Despite this, the overall experience for families seems positive with many guests noting that their children had a great time and that the hotel offers plenty of family favorite dishes. Care should be taken to request room placements that avoid noise disturbances from neighboring families or couples.
Hilton Garden Inn Mexico City Santa Fe impresses as a four-star hotel offering notable value for money. Guests consistently highlight its excellent and comfortable rooms, making it an ideal place to rest. The hotel meets the high standards expected from Hilton, ensuring a superb overall experience. Its facilities and services provide good cost-benefit, reinforcing that it's a perfect hotel for the price. The attentive service aligns well with four-star expectations, contributing to the high comfort levels reported by visitors. Despite being a four-star establishment, guests feel that the hotel offers exceptional value, making it a strong contender in its category.
The Hilton Garden Inn Mexico City Santa Fe stands out as a prime option for business travelers due to its comfortable rooms tailored for executive accommodations. It meets the diverse requirements of a business trip with a useful business center and a strategic location ideal for conducting business in the Santa Fe area.
Guests have noted that both the price and benefits offered by the hotel present good value, making it a logical choice for business or event travel. The hotel provides four-star business comfort, ensuring that the accommodation is up to the standards of demanding business travelers.
However, guests have expressed concerns regarding the stability of the internet during the day, indicating some potential issues for those needing reliable connectivity for work. Despite this, the hotel's overall good attention to service and the favorable price-benefit ratio make it recommended for business purposes.
Location Show Map
Location
Visitors find the prices reasonable given the prime location and overall comfort provided. The rooms are noted for their cleanliness and comfort, supported by attentive staff and excellent valet service. Additionally, the hotel features well-maintained facilities including a good gym. Despite being somewhat distant from the city center, it remains convenient for guests with interests in the Santa Fe area. For those attending events or trade fairs, the location proves to be perfect. Overall, guests frequently highlight the excellent location as a significant aspect of their comfortable and enjoyable stay.
Breakfast
A few reviews mentioned issues with reservation details, such as breakfast not being honored or only one breakfast included despite booking a room for two. There were also comments on the cost with several guests finding it somewhat high. Additionally, some reviews noted that the buffet presentation could be improved and that the food occasionally lacked proper temperature. Despite these critiques, the overall impression of the breakfast experience at the hotel remains positive.
Dinner
The New Year's dinner, although praised for its good taste, was marred by the small space, limited menu availability and simple wine selections. Additionally, the smell of food cooking often traveled throughout the hotel, which was not appreciated by all guests.
While the restaurant provides a convenient dining option, there were comments about areas needing enhancement, such as the comfort of the chairs and overall food quality. Despite these critiques, the presence of a dinner option remains a valued feature for those staying at the hotel.
Rooms
However, some reviews indicate inconsistencies in cleanliness and maintenance. Issues such as old towels, malfunctioning bathroom fixtures and incomplete housekeeping services have been reported. Certain rooms exhibit signs of wear and could benefit from renovation. Problems with air conditioning, non-functional room cards and the lack of bathroom doors have also posed inconveniences for some guests.
Despite these drawbacks, the room amenities generally meet expectations and the spaciousness of the rooms is a consistent highlight. Overall, while the hotel provides a comfortable stay with impressive room features, it could improve in areas of cleanliness and maintenance to fully meet the standards expected by its visitors.
Beds
Cleanliness
Even the amenities and common areas such as the pool are noted for their cleanliness. Cleanliness paired with good attention from the staff contributes positively to the guest experience. Several reviews have commended the meticulous room sanitation, while some mention particularly enjoying the neat and tidy rooms.
However, a few guests did experience issues, such as stained carpets and curtains, delayed room cleaning and occasional lapses in providing essentials like towels and coffee kits. A minority reported instances where cleaning services were subpar or inconsistent, which negatively affected their stay.
Overall, the hotel is praised for its cleanliness with many guests leaving satisfied with the immaculate conditions and comfortable environment. Nonetheless, there is room for improvement in maintaining consistent cleaning standards and timely room services to enhance the guest experience further.
Staff
Despite generally positive feedback, some guests have noted areas for improvement, such as the need for increased empathy and efficiency among staff members. Specific complaints about the restaurant staff indicate that their attitude can sometimes be unsatisfactory. Instances of delayed service, unaddressed requests and the need for better-trained personnel are noted but do not overshadow the overall positive reception of the staff's efforts.
Guests appreciate the politeness and kind treatment they receive with special mentions of the excellent service and attention from the reception team. However, there are instances where the perceived lack of staff affects service delivery, such as in handling special requests or maintaining timely room services.
Overall, while there's room for enhancement in specific areas, the hotel's staff generally provides a warm and friendly environment, making guests feel well-treated and cared for during their stay.
Wi-Fi
Gym
Parking
Many reviews indicated dissatisfaction with the efficiency and organization of the valet parking service. Guests have experienced long waiting times with vehicle reception sometimes taking more than half an hour. Additionally, some found the parking lot itself to be narrow, chaotic and uncomfortable, adding to the overall inconvenient experience.
There were isolated mentions of cleanliness issues and poor service, further tarnishing the image of the parking amenities. While the hotel provides the convenience of a parking service, the extra costs and logistical complications appear to detract significantly from the overall guest experience.
Family
The hotel boasts facilities that are deemed safe for families and provides a creative treatment at their family restaurant, making dining not just a meal but an enjoyable experience for all ages. The great service from the staff further enhances the appeal for those looking to relax and have a good time with their loved ones.
However, some reviews pointed out issues such as noise from other families and the inconvenience of having to pay for parking during breakfast. Despite this, the overall experience for families seems positive with many guests noting that their children had a great time and that the hotel offers plenty of family favorite dishes. Care should be taken to request room placements that avoid noise disturbances from neighboring families or couples.
4 Star
Business
Guests have noted that both the price and benefits offered by the hotel present good value, making it a logical choice for business or event travel. The hotel provides four-star business comfort, ensuring that the accommodation is up to the standards of demanding business travelers.
However, guests have expressed concerns regarding the stability of the internet during the day, indicating some potential issues for those needing reliable connectivity for work. Despite this, the hotel's overall good attention to service and the favorable price-benefit ratio make it recommended for business purposes.
No, Hilton Garden Inn Mexico City Santa Fe doesn't have any pool.
Yes, a spa is available at Hilton Garden Inn Mexico City Santa Fe.
Yes, Hilton Garden Inn Mexico City Santa Fe welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn Mexico City Santa Fe.
Yes, Hilton Garden Inn Mexico City Santa Fe has a gym.
Location Show Map
More Options
