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Summary of reviewsHotel El Ejecutivo by Reforma Avenue enjoys a prime location in the heart of Mexico City, earning high praise from guests for its proximity to essential landmarks, attractions and transport links. This central position makes it convenient for both sightseeing and business with safe surroundings that are ideal for exploring the vibrant cityscape.
The breakfast experience at the hotel is highly commended with a wide variety of options that cater to different tastes, offering both local Mexican dishes and standard breakfast fare. The quality and variety receive positive remarks, bolstered by friendly and helpful staff. However, some guests noted that breakfast is not always included in the room rate.
Dinner at the hotel's restaurant has received mixed reviews. Many guests found the food delicious with special dishes like tortilla soup and festive meals standing out. The staff's friendliness enhances the dining experience, though some guests felt the dining room was cold and the meals lacked variety. Additionally, the cost of dinner and limited dining hours were mentioned as drawbacks.
The rooms at Hotel El Ejecutivo are spacious, clean and modern with amenities like contemporary TVs and good lighting. Guests have appreciated the comfort of the beds and the overall room conditions. However, issues such as maintenance problems, outdated furniture and occasional cleanliness lapses, particularly in the bathrooms, have been noted. Problems like noisy air conditioning and musty odors were also reported.
Cleanliness overall receives mixed feedback with many guests praising the well-maintained rooms and the diligent housekeeping staff. However, there have been reports of cleanliness issues, particularly in bathrooms and showers with some rooms showing signs of dust and mold.
The hotel staff is a standout feature, frequently praised for their courtesy, politeness and helpfulness. Positive interactions with receptionists, doormen and waitstaff contribute to a pleasant stay, although isolated incidents of unhelpfulness have been mentioned.
Wi-Fi service at the hotel is generally good with many guests experiencing stable and fast connections. However, others have found the internet slow, frequently disconnecting and inadequate for business use with some rooms lacking Wi-Fi coverage entirely.
Parking service is noted for its efficiency despite the parking lot being too small for the number of guests, necessitating advance reservations and sometimes requiring guests to park outside the hotel. The lack of direct elevator access to the parking slots can be inconvenient.
The beds receive mixed reviews with many guests finding them very comfortable, clean and supportive, while others experienced discomfort due to hard mattresses and noisy frames.
Overall, Hotel El Ejecutivo by Reforma Avenue offers a satisfactory four-star experience with its excellent location, commendable breakfast, spacious rooms and outstanding staff. However, there are areas for improvement in maintenance, cleaning, Wi-Fi consistency and dining options. The hotel remains a viable and convenient option for travelers eager to explore Mexico City. Show more
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Hotel with Parking
Located near Reforma Avenue, this hotel provides parking and is described as having a rooftop terrace with city views.
Hotel near Nightlife Spots
Business Hotel
4-Star Hotel
Room Types
Deluxe Double RoomThe Double Deluxe Room features 2 double bed, air conditioning, LCD 32' TV with cable channels, internet access, closet and phone. The private bathroom features a shower, amenities and hairdryer. Ironing facilities available.
Deluxe King RoomThe Double King Room features a king-sized bed, air conditioning, LCD 32' TV with cable channels, internet access, closet and phone. The private bathroom features a shower, amenities and hairdryer. Ironing facilities available.
Economy Double RoomThe spacious double room offers air conditioning, a safe deposit box, as well as a private bathroom featuring a walk-in shower and a hairdryer. This double room features a flat-screen TV with cable channels. The unit offers 2 beds.
Standard King RoomThe spacious double room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.
Guest Reviews
8.0
Very Good
Location
Hotel El Ejecutivo by Reforma Avenue boasts an excellent location that is consistently praised by its guests. The hotel is situated in the heart of Mexico City, providing easy accessibility to a myriad of important landmarks and attractions. It is just steps away from Reforma Avenue, making it a convenient choice for those looking to explore the Angel of Independence, Chapultepec Castle and other cultural sites. The hotel's central position is ideal for both sightseeing and business, offering close proximity to transport links, restaurants, stores and government buildings.
Guests appreciate the safe area, enabling them to comfortably stroll around and enjoy the nearby boutiques and eateries. The surroundings, while varied, contribute to its charm, positioning it as an excellent base for a city walk. Though the immediate area has some mixed reviews regarding its aesthetic appeal, the convenience and centrality of the location overshadow these concerns. This strategic location makes Hotel El Ejecutivo a favorable option for travelers keen on experiencing the vibrant pulse of Mexico City.
Breakfast
Nestled near Reforma Avenue, Hotel El Ejecutivo offers a commendable breakfast experience that many guests find to be a great addition to their stay. The buffet breakfast is highly praised for its cost-taste-benefit ratio, providing a variety of options that cater to different tastes and budgets. The buffet features an array of choices, including delicious local Mexican dishes and more standard options, which allow guests to savor a bit of Mexican gastronomy.
The quality and variety of the breakfast are frequently highlighted with many guests describing it as very good and complete. The extended breakfast hours provide flexibility for early risers or those who prefer a more leisurely start to their day. While the buffet is generally noted for its richness and taste, some guests feel that it might benefit from even more variety.
Hotel staff, especially those at breakfast, are often mentioned as friendly and helpful, contributing to a positive dining experience. However, some guests have pointed out that breakfast is not always included in the room rate, which can lead to additional charges. Despite this, the overall sentiment leans towards the positive with many appreciating the convenience and quality of the morning offerings.
In summary, while the breakfast experience at Hotel El Ejecutivo can vary, it generally receives commendations for its taste, variety and the overall value it offers to guests.
Dinner
The dining options at Hotel El Ejecutivo by Reforma Avenue have received mixed feedback from guests. Many patrons found the food to be delicious with a special mention of the tortilla soup and a Christmas dinner prepared by the chef, which was praised as very good. The restaurant staff has been noted for their friendliness, contributing positively to the dining experience. However, there are some negative aspects that guests have pointed out. The dining room has been described as very cold and some have found the meals, including breakfast, to be lackluster with specific criticism towards the coffee and a plain sandwich served. Dinner at the hotel is also considered expensive by some guests and the restaurant's limited operating hours and lack of service at night have been a point of inconvenience. Despite these issues, the tasty dishes and friendly service have left a positive impression on many diners.
Rooms
Hotel El Ejecutivo by Reforma Avenue offers a mixed experience when it comes to the rooms. The positive features include the rooms being very spacious and clean with many guests highlighting the comfort and modern touch of the decor. The rooms are also well-lit and equipped with modern amenities like big, contemporary TVs and good lighting. Some guests appreciated the comfort of the beds and found the overall room conditions satisfactory. The location and room size were also frequently praised, adding to the convenience of the stay. Additionally, the hotel provides heaters in case it gets cold at night.
However, there are recurring issues in several reviews that potential guests should be aware of. Maintenance seems to be a significant concern with multiple mentions of outdated furniture, bad odors, dampness and issues like noisy air conditioning and clogged showers. Some rooms suffer from mustiness and the cleanliness can be inconsistent with reports of moldy curtains and filthy conditions in some cases. The lack of heating, mini-fridges and proper insulation also detracts from the overall comfort of the stay, especially on colder nights.
In summary, while the spacious and modern aspects of the rooms at Hotel El Ejecutivo by Reforma Avenue are appealing, there are notable concerns regarding maintenance and cleanliness that need addressing to ensure a consistently comfortable experience.
Beds
Visitors to Hotel El Ejecutivo by Reforma Avenue have had mixed experiences regarding the beds. Many guests appreciated the comfortable and very comfortable beds with a number of them describing the beds as excellent and large. Cleaned rooms and extra blankets were also noted as positives.
However, there are several recurring concerns about the beds as well. Some guests found the mattresses to be very hard and the pillows were similarly uncomfortable for certain visitors. Noise was a notable issue with several guests mentioning that the beds squeaked a lot or made noise when moved. Instances of old and dirty bed linens, as well as beds supported by wooden boards, were also pointed out.
Overall, while many found the beds to be cozy, a significant number of others faced problems with comfort and maintenance.
Cleanliness
Hotel El Ejecutivo by Reforma Avenue receives mixed reviews regarding cleanliness. Many guests appreciate the consistently clean and comfortable facilities, noting excellent attention from staff and well-maintained rooms that look and smell clean. The housekeeping staff is frequently commended for their prompt service and some visitors highlight the spaciousness and comfort of their rooms.
However, there are notable lapses. Several comments mention issues with cleanliness, particularly in bathrooms with reports of dirt, dust and limescale. Some guests also pointed out instances of incomplete cleaning, such as stained sheets and dirty shower enclosures. Early housekeeping interruptions and rooms with unpleasant odors were also noted.
In summary, while the hotel maintains generally good cleanliness standards, it faces occasional shortcomings, particularly in bathroom maintenance and thoroughness of cleaning.
Staff
Hotel El Ejecutivo by Reforma Avenue is a traveler’s delight, particularly when it comes to the staff. Guests have consistently praised the friendliness and attentiveness of the hotel staff. Words such as courteous, polite and helpful frequently appear in the reviews, underscoring a commitment to exceptional service.
The courteous and attentive nature of the staff stands out with many visitors highlighting their positive interactions with the receptionists, doorman and waitstaff. The personal touch provided by the staff members leaves a lasting impression, making guests feel welcomed and well taken care of during their stay. The staff’s ability to solve any inconvenience and provide professional service adds to the overall pleasant experience.
However, a few reviews indicate isolated incidents of rudeness and unhelpfulness, particularly with some receptionists and waiters. Despite these occasional negative experiences, the general consensus remains overwhelmingly positive.
Overall, Hotel El Ejecutivo by Reforma Avenue excels in delivering excellent customer service. With a team that is predominantly friendly, attentive and willing to go the extra mile, guests can expect a high level of care and professionalism.
Wi-Fi
Hotel El Ejecutivo by Reforma Avenue presents a mixed bag when it comes to its Wi-Fi service. Many guests have praised the internet for its good speed and stable connection, describing the Wi-Fi as good with some even stating that it worked perfectly. Positive remarks also highlight the good internet signal throughout the premises. However, other reviews point out that the Wi-Fi can be very slow, sometimes not working or frequently disconnecting. Some guests mentioned that the Wi-Fi was unsuitable for business use and a few were disappointed by the lack of Wi-Fi in the rooms. Overall, while some guests had a reliable and fast internet experience, others found it less satisfactory and inconsistent.
Parking
Hotel El Ejecutivo by Reforma Avenue offers valet parking that many guests find efficient and fast. However, there are consistent remarks about the parking lot being too small for the number of guests, which sometimes forces guests to park outside the hotel. While the parking service is available, it often requires advance reservation due to limited space. Some reviews also indicate that the elevator does not extend all the way down to the parking slots, which could be inconvenient. Overall, while the valet service receives positive feedback, the parking facility itself could benefit from improvements to accommodate more guests comfortably.
4 Star
Hotel El Ejecutivo by Reforma Avenue offers a range of facilities and services that qualify it as a four-star experience despite some minor deficiencies. Its strategic location close to many essential places makes it convenient for travelers. The value for money is also considered good by guests. While the hotel is generally pleasant with everything in order, some reviews note that the furniture is old and worn and there were instances of dust upon arrival. Overall, the hotel provides a satisfactory stay, though aspects such as cleanliness and facility maintenance could use improvement.
No, Hotel El Ejecutivo by Reforma Avenue doesn't have any pool.
No, a spa isn't available at Hotel El Ejecutivo by Reforma Avenue.
No, Hotel El Ejecutivo by Reforma Avenue doesn't allow dogs.
Yes, parking facilities are available at Hotel El Ejecutivo by Reforma Avenue.
No, Hotel El Ejecutivo by Reforma Avenue doesn't have a gym.