Hotel Fontan Reforma Centro Historico
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Summary of reviewsHotel Fontan Reforma Centro Historico is celebrated for its prime location in the heart of Mexico City on Reforma Avenue, providing easy access to significant attractions such as Alameda Central, the Palace of Fine Arts and the Zocalo. The hotel's position near public transportation hubs ensures convenient mobility within the city. The central placement offers both safety and accessibility for guests during day or night outings.
The hotel's facilities are frequently praised, including a rooftop terrace providing stunning city views and a cozy lobby, contributing to a welcoming atmosphere. Cleanliness and attentive service from the friendly staff add to the comfort and enjoyment of the stay.
The breakfast at Hotel Fontan Reforma Centro Historico is another strong point with guests appreciating the variety and quality of the food offered. The breakfast buffet is known for its delicious options, featuring local Mexican dishes alongside international selections, served in a pleasant environment with beautiful city views. Excellent service in the restaurant further enhances the morning dining experience.
Dinner options at the hotel's rooftop bar and restaurant receive mixed reviews. The ambiance and panoramic views are highly appreciated with many guests enjoying delicious and varied food options, including quality drinks. However, some inconsistencies in food quality and service speed have been noted, as well as higher prices during dinner.
The rooms receive varied feedback. Positively, many guests find the rooms spacious with comfortable beds and modern furnishings, often featuring beautiful city views. However, issues such as poor soundproofing, outdated air conditioning and occasional maintenance and cleanliness problems detract from the overall experience. The hotel's location and affordability are redeeming factors, but improvements in room conditions are needed.
Cleanliness in general has garnered mixed comments. While many guests praise the clean and spacious accommodations and the diligent housekeeping staff, others point out instances of inadequate cleaning and maintenance, such as dirty floors, mold and unpleasant odors.
Staff at Hotel Fontan Reforma Centro Historico are often described as friendly, attentive and helpful, significantly contributing to a positive atmosphere. Named individuals like Sergio, Victor and Erik receive special mentions for their exemplary service. However, there are occasional reports of less satisfactory interactions with some staff members.
The hotel's WiFi service receives mixed reviews with some guests highlighting good connectivity and speed, suitable for working. However, intermittent connections and poor signals in specific areas, such as the 12th floor, indicate a need for improvement.
The gym, while modest in size, is well-maintained, clean and provides enough equipment for basic workouts. Guests appreciate the nice views during workouts but suggest more variety in equipment and quicker addressing of maintenance issues.
Parking is available but off-site and across Paseo de la Reforma, which some guests find inconvenient and time-consuming due to delays in valet service. While the parking attendants are kind and helpful, the complex process and insufficient staff support are notable concerns.
Nightlife around the hotel is vibrant with easy access to bars, nightclubs and restaurants, ideal for those seeking a lively social scene. The terrace bar and rooftop garden are particularly praised. However, noise from nearby establishments and internal acoustics can be disturbing, potentially impacting sleep quality.
Overall, Hotel Fontan Reforma Centro Historico offers an excellent location, commendable service and good facilities, making it a compelling choice for travelers seeking to immerse themselves in Mexico City's vibrant life. However, addressing areas of concern, such as room conditions, noise levels and WiFi consistency, would further enhance the guest experience.
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The hotel's facilities are frequently praised, including a rooftop terrace providing stunning city views and a cozy lobby, contributing to a welcoming atmosphere. Cleanliness and attentive service from the friendly staff add to the comfort and enjoyment of the stay.
The breakfast at Hotel Fontan Reforma Centro Historico is another strong point with guests appreciating the variety and quality of the food offered. The breakfast buffet is known for its delicious options, featuring local Mexican dishes alongside international selections, served in a pleasant environment with beautiful city views. Excellent service in the restaurant further enhances the morning dining experience.
Dinner options at the hotel's rooftop bar and restaurant receive mixed reviews. The ambiance and panoramic views are highly appreciated with many guests enjoying delicious and varied food options, including quality drinks. However, some inconsistencies in food quality and service speed have been noted, as well as higher prices during dinner.
The rooms receive varied feedback. Positively, many guests find the rooms spacious with comfortable beds and modern furnishings, often featuring beautiful city views. However, issues such as poor soundproofing, outdated air conditioning and occasional maintenance and cleanliness problems detract from the overall experience. The hotel's location and affordability are redeeming factors, but improvements in room conditions are needed.
Cleanliness in general has garnered mixed comments. While many guests praise the clean and spacious accommodations and the diligent housekeeping staff, others point out instances of inadequate cleaning and maintenance, such as dirty floors, mold and unpleasant odors.
Staff at Hotel Fontan Reforma Centro Historico are often described as friendly, attentive and helpful, significantly contributing to a positive atmosphere. Named individuals like Sergio, Victor and Erik receive special mentions for their exemplary service. However, there are occasional reports of less satisfactory interactions with some staff members.
The hotel's WiFi service receives mixed reviews with some guests highlighting good connectivity and speed, suitable for working. However, intermittent connections and poor signals in specific areas, such as the 12th floor, indicate a need for improvement.
The gym, while modest in size, is well-maintained, clean and provides enough equipment for basic workouts. Guests appreciate the nice views during workouts but suggest more variety in equipment and quicker addressing of maintenance issues.
Parking is available but off-site and across Paseo de la Reforma, which some guests find inconvenient and time-consuming due to delays in valet service. While the parking attendants are kind and helpful, the complex process and insufficient staff support are notable concerns.
Nightlife around the hotel is vibrant with easy access to bars, nightclubs and restaurants, ideal for those seeking a lively social scene. The terrace bar and rooftop garden are particularly praised. However, noise from nearby establishments and internal acoustics can be disturbing, potentially impacting sleep quality.
Overall, Hotel Fontan Reforma Centro Historico offers an excellent location, commendable service and good facilities, making it a compelling choice for travelers seeking to immerse themselves in Mexico City's vibrant life. However, addressing areas of concern, such as room conditions, noise levels and WiFi consistency, would further enhance the guest experience.
Hotel near Nightlife Spots
Located in the Centro Historico, offering a convenient base for exploring the area's nightlife.
Accessible Hotel
Includes accessible features to support guests with mobility needs, aiming for a comfortable and accessible experience.
4-Star Hotel
Located on Paseo de la Reforma, this hotel is well-situated for accessing the city's attractions. It offers modern amenities and comfortable accommodations, appealing to a wide range of travelers.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Gym
Hotel for Yoga
Guest Reviews
Located in the heart of Mexico City, Hotel Fontan Reforma Centro Historico boasts an exceptional location that has won the admiration of many guests. Situated on the renowned Reforma Avenue, the hotel offers unparalleled access to the historic center, making it a prime spot for those looking to explore the city's rich heritage and vibrant culture.
Guests consistently highlight the hotel's positioning as its standout feature with many attractions, such as Alameda Central, the Palace of Fine Arts and the Zocalo, just a short walk away. The convenience of nearby public transportation, including metro and metrobus stations, further enhances its appeal, ensuring easy mobility within the city.
The strategic location not only provides proximity to tourist hotspots but also assures a sense of safety and accessibility. The area is well-guarded, making it convenient for leisurely strolls, daytime excursions and even late-night outings.
In addition to the fantastic location, the hotel's facilities receive frequent praise. The rooftop terrace offers stunning city views and the cozy lobby adds to the welcoming atmosphere. Guests also appreciate the attention to cleanliness and the friendly, attentive staff, which contribute to a comfortable and enjoyable stay.
Whether for business or leisure, the central placement of Hotel Fontan Reforma Centro Historico makes it an ideal choice for travelers seeking to immerse themselves in the bustling life of Mexico City while enjoying the convenience of being close to everything.
Hotel Fontan Reforma Centro Historico receives numerous accolades for its breakfast offerings. Guests frequently commend the breakfast for being excellent, abundant and varied. The breakfast buffet stands out for its delicious food, extensive selection and replenishment of items to ensure continuous variety. Many reviews emphasize the excellent service in the restaurant, where attentive and friendly staff contribute to the overall positive dining experience.
The breakfast room, often located on the top floors, provides a pleasant atmosphere with beautiful views over Mexico City, which significantly enhances the morning experience. The breakfast includes a good variety of local Mexican dishes alongside other options, catering to various tastes and dietary preferences, including vegetarians. Highlights such as a made-to-order omelette station and fresh, high-quality ingredients further elevate the breakfast experience.
While the majority of feedback is overwhelmingly positive, a few reviews suggest improvements, such as more international options and better organization during peak times. Despite occasional criticisms about cost and variety, the hotel's breakfast remains a strong point, frequently complimented alongside the hotel's excellent location and service.
The dining experience at Hotel Fontan Reforma Centro Historico has garnered a mix of reviews from guests. The rooftop bar and restaurant are frequently highlighted for their incredible views and beautiful ambiance, offering a romantic atmosphere that many appreciate. Guests often praise the food for being delicious and varied with several appealing options for vegetarians. The drinks, both alcoholic and non-alcoholic, receive high commendations for their quality.
However, the dining experiences seem to have inconsistencies. Some guests have reported that the food was subpar or flavorless and that the dinner menu lacked options. There have also been mentions of the restaurant and bar being on the pricier side and service speed could use improvement during dinner. Specific incidents included receiving the wrong type of bed and not being provided utensils for take-away orders.
The rooftop terrace receives much admiration for its enchanting ambiance and the excellent service provided by the staff. It is especially noted as a great place to enjoy cocktails during sunset. Despite some negative remarks, the overall positive experiences suggest that the venue's setting and certain dishes can make for a memorable dining experience.
Hotel Fontan Reforma Centro Historico receives mixed reviews regarding the quality of its guest rooms. On a positive note, many guests appreciated the large, comfortable beds and spacious rooms, some of which offer stunning views of the city. The modern furnishings and clean environment contribute to an overall pleasant experience for many visitors. Several reviewers also highlighted the beautiful room designs and décor, appreciating the Mexican aesthetic throughout the hotel.
However, a significant number of guests reported various issues that detracted from their stay. A recurring complaint was the lack of soundproofing in the rooms, making it difficult to rest due to noise from both the adjacent rooms and external areas, such as the terrace bar and nearby streets. The air conditioning units are frequently mentioned as outdated and inefficient with many guests experiencing insufficient cooling during their stay.
The hotel rooms often require better maintenance with reports of worn-out furniture, malfunctions and unpleasant odors such as sewage. Additionally, some guests found their rooms cramped and inadequate for multiple occupants. There were also concerns about room cleanliness with some guests pointing out dirty floors, stained linens and leftover trash from previous occupants.
Despite these issues, some travelers found the rooms to be well-equipped and sufficient for their stay, especially given the affordable prices. The hotel’s advantageous location on Reforma Avenue adds a redeeming factor for exploring Mexico City's attractions. Nonetheless, for those looking for a quiet, updated and meticulously clean environment, the hotel may need to address these concerns to meet expectations fully.
Reviews of the beds at Hotel Fontan Reforma Centro Historico present a mixed bag of opinions. While many guests praise the spaciousness and comfort of the beds, highlighting descriptors like "very big," "spacious," and "comfortable," there are significant criticisms as well. A recurring issue mentioned by various guests is the hardness of the mattresses with some finding them "hard as a rock" and "super hard." This stiffness seemed to be a prevalent discomfort, sometimes exacerbated by the quality of the pillows which were often described as "firm" or "too hard." Despite these negative points, a noteworthy number of visitors commended the beds as very comfortable, even describing them as "perfect for a weekend getaway". Attention from staff and cleanliness were appreciated, though instances of unclean beds and wear and tear were noted by some. In summary, while the beds can provide a comfortable experience for some, potential guests should be mindful of the frequent reports of unusually hard mattresses.
Overall, 'Hotel Fontan Reforma Centro Historico' receives mixed reviews for cleanliness from its guests. Many praises highlight that the rooms are very clean, comfortable and spacious with some noting that the facilities are well-maintained, aesthetically pleasing and smell nice. The daily cleaning service is mentioned positively by several guests and the housekeeping staff is often described as thoughtful and diligent.
However, there are numerous comments pointing out areas that need improvement. Some guests noted issues such as dirty floors, dusty surfaces, unpleasant odors, mold in the bathrooms and stained linens. Specific complaints include inadequate bathroom cleaning, insufficient hygiene accessories and occasional lapses in housekeeping services. Several reviewers mentioned that while the hotel has a generally clean appearance, the deeper cleaning efforts need to be more thorough to avoid issues like dirty socks from walking on the floor and lingering bad smells.
In terms of staff, there is a mixture of feedback. While many guests found the staff to be friendly and attentive, others experienced less satisfactory service, including long waits to find reservations and inadequate English proficiency at the reception. Despite this, the hotel's adherence to COVID-19 regulations and the presence of drinking water refill stations on each floor were appreciated by patrons.
In summary, while the hotel does a commendable job in providing clean and comfortable accommodations for many guests, there is room for improvement in terms of consistent and thorough housekeeping to meet all visitors' expectations.
The reviews of Hotel Fontan Reforma Centro Historico reveal a mixed yet predominantly positive impression regarding the staff. Guests frequently highlight the friendliness, attentiveness and helpfulness of the staff, considering their interactions to be warm and courteous. Many reviewers praised the bellboys and receptionists for their kind support, often mentioning specific staff members like Sergio, Victor and Erik for their exceptional service. The hospitality is described using terms such as customer service, excellent and spectacular attention, showcasing the staff's dedication to ensuring a pleasant stay for guests.
Some guests noted issues such as abruptness at the front desk, unprofessional behavior from certain staff members and occasional lack of proactiveness in addressing room issues. Despite these concerns, the consensus remains that most of the staff are highly professional and dedicated to enhancing the guest experience.
In summary, while there are areas for improvement, the staff at Hotel Fontan Reforma Centro Historico are generally seen as friendly, supportive and committed to providing excellent service, greatly contributing to a positive atmosphere in the hotel.
Hotel Fontan Reforma Centro Historico receives mixed reviews regarding its WiFi service. Many guests highlight the solid, reliable connection with some even noting that the WiFi was excellent for working and boasted good speeds. Additionally, the staff received praise for being helpful in resolving WiFi issues promptly. However, there are numerous mentions of inconsistency with complaints of intermittent connections and poor signals, especially in specific areas like the rooms on the 12th floor. Some guests pointed out that the internet service fluctuated between good and poor, indicating that there is room for improvement in providing a stable and reliable connection throughout the hotel.
Hotel Fontan Reforma Centro Historico offers a gym experience that has garnered mixed feedback from guests but also has its positives. The gym area itself is generally noted to be clean, beautiful and well-maintained, boasting a comfortable environment and even providing a nice view of the city, making workouts more enjoyable. Despite its small size, the gym is described as useful and well-equipped with at least four treadmills and good basic equipment, ensuring that visitors can keep up with their fitness routines during their stay.
However, some guests highlighted areas necessitating improvement, such as the need for more equipment variety and addressing maintenance issues like broken windows and light switches. There were also mentions of isolated occurrences where staff promised to address specific problems but did not follow through promptly.
Overall, although the gym is modest in size and equipment variety, it remains perfectly suitable for a straightforward training session, benefiting from the hotel's excellent location and clean, comfortable facilities.
Parking at Hotel Fontan Reforma Centro Historico has received mixed reviews from guests. While there is parking available, it is not located within the hotel premises but rather across Paseo de la Reforma, which some guests found uncomfortable and inconvenient. Valet parking is offered, but several guests mentioned that it takes a while for the car to be retrieved and returned, resulting in delays.
The parking attendants have been described as very kind and helpful, although there were occasional mentions of insufficient staff support for valet services. There were also reports of the parking process being somewhat complex and not well signposted, leading to confusion about where to leave the car.
Despite these challenges, many guests appreciated the fact that parking is available and that they could leave their car without any problem. Some also noted that there is transportation arranged to and from the airport for a fair price, providing an additional convenience.
However, a few guests found the parking space to be very limited and mentioned that there was no designated car-receiving area, requiring them to leave their car on a nearby street. Some guests expressed frustration over being charged for parking and felt that the parking area was neglected and even eerie.
Overall, while parking is available and sometimes free, the off-site location and occasional delays in valet service seem to be areas for improvement. The kindness of the parking attendants and the availability of taxis and airport transportation, however, were noted positively.
The nightlife around Hotel Fontan Reforma Centro Historico is vibrant yet comes with notable noise challenges. Located in a bustling area, the hotel is close to several bars, nightclubs and restaurants, making it an ideal spot for those looking to enjoy the local nightlife. The terrace bar and rooftop garden receive high praise for their excellent organization and breathtaking views of Reforma Avenue, providing a delightful dining experience.
However, the proximity to nightclubs and bars can lead to a significant amount of noise, often extending into the early morning hours. Guests have reported loud music from nearby establishments and events, which can be quite disturbing and may disrupt sleep, even with earplugs. The interior acoustics pose additional challenges, as sounds from neighboring rooms and plumbing can be easily heard. Furthermore, the area around the hotel might not feel entirely safe for walking at night, limiting the desire to explore the surroundings after dark.
Overall, the hotel offers excellent nightlife access and stunning looks from its terrace, making it suitable for those prioritizing vibrant social scenes over quiet relaxation. However, potential guests should be prepared for the accompanying noise and consider whether this aligns with their personal preferences.
Hotel Fontan Reforma Centro Historico offers a balanced experience that often aligns with its four-star rating. Guests praise the hotel for its quality-price ratio and top-notch service. The hotel features very good facilities with excellent amenities that match four-star standards and are particularly highlighted for their comfort and service. The property’s excellent location is frequently mentioned, placing guests close to tourist sites, restaurants and transportation, adding a layer of convenience to their stay.
The service stands out with special mentions of the attentive and friendly staff, as well as the overall customer care and comfort provided. The breakfast receives commendable reviews for its quality and hygiene. The rooms are generally comfortable, though some guests feel they do not fully meet the four-star expectation, suggesting varied room conditions.
Overall, the hotel provides a good value and is highly recommended for those seeking a satisfactory four-star hotel experience with excellent service and a superb location. However, there are occasional concerns regarding room maintenance and facilities that do not always live up to the four-star promise.
Hotel Fontan Reforma Centro Historico is a centrally located hotel, making it an ideal choice for business travelers due to its close proximity to the financial district and its easy navigation from the Paseo de la Reforma. The hotel features a range of business facilities including a business center, meeting rooms and a business-friendly environment, which are well-suited for both short and long-term stays, even extending beyond 15 nights.
Guests have reported a quick check-in and check-out process, which helps streamline the arrival and departure experiences for busy professionals. The hotel appears to be under good financial management, ensuring a stable and reliable service for those conducting business abroad.
Reception staff, while not particularly helpful with tourist information, are adequately supportive for business needs. Carlos and Eduardo, mentioned specifically in the reviews, are noted for providing excellent service, contributing positively to the hotel's business-friendly reputation.
Transport access is another advantage, facilitating easy commutes to downtown and other necessary areas. However, it's worth noting that the WiFi quality might not be up to the required standard for demanding work tasks.
While the terrace service and room service have received poor reviews and there are issues with communication between rooms and reception, the hotel still presents itself as a viable option for business trips, thanks to its strategic location, business amenities and overall price-value balance.
Hotel Fontan Reforma Centro Historico has received commendations for its excellent location, comfortable rooms and friendly staff. Guests highlighted the hotel's seamless accessibility via various public transportation options, including proximity to the Hidalgo metro stop and multiple bus stations. The hotel's central location makes it easy to access the historic center and major attractions on foot, offering excellent value for money.
The hotel offers accessible rooms and bathrooms, providing a comfortable stay for guests with disabilities. The property features wide corridors and elevators catering to people with reduced mobility, although some guests noted that these elevators are relatively far from the rooms. Additionally, while there are accessible entrances and areas tailored for disabled patrons, not all rooms meet accessibility requests consistently.
Overall, the hotel's combination of strategic location, ease of mobility and attentive service makes it a suitable choice for travelers with accessibility needs, despite a few inconsistencies in room accessibility.
Hotel Fontan Reforma Centro Historico offers a delightful experience for honeymooners, primarily due to its lovely terrace and the dedicated, helpful staff. Consider exploring the honeymoon suite, which previous guests have found particularly delightful. The hotel provides a comforting environment where one can relax and enjoy their special trip. Unfortunately, specific details about honeymoon packages were not provided in the reviews.
Hotel Fontan Reforma Centro Historico offers a dedicated room equipped with tea service, providing an inviting space for meditation and relaxation. Guests can also enjoy yoga on the rooftop, which adds a delightful touch to their stay. Despite not having specific yoga classes or facilities, the focus remains on creating a serene atmosphere. The overall experience promises relaxation, making it a suitable choice for those seeking a peaceful retreat.
Hotel Fontan Reforma Centro Historico offers a truly romantic experience for couples seeking a serene and captivating escape. Guests commend the hotel's romantic setting, highlighted by a rooftop bar with spectacular views from the 11th floor terrace. The terrace's peaceful ambiance and stunning scenery make it an ideal spot for romantic moments.
The hotel's beautiful design and romantic atmosphere on the terrace, coupled with unbeatable views and its great location, enhance the overall romantic appeal. Conveniently situated near various public transport options, it allows easy exploration of the city's captivating history. Overall, couples loved the stay and found the hotel to be a fitting destination for a romantic getaway.
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Location
Guests consistently highlight the hotel's positioning as its standout feature with many attractions, such as Alameda Central, the Palace of Fine Arts and the Zocalo, just a short walk away. The convenience of nearby public transportation, including metro and metrobus stations, further enhances its appeal, ensuring easy mobility within the city.
The strategic location not only provides proximity to tourist hotspots but also assures a sense of safety and accessibility. The area is well-guarded, making it convenient for leisurely strolls, daytime excursions and even late-night outings.
In addition to the fantastic location, the hotel's facilities receive frequent praise. The rooftop terrace offers stunning city views and the cozy lobby adds to the welcoming atmosphere. Guests also appreciate the attention to cleanliness and the friendly, attentive staff, which contribute to a comfortable and enjoyable stay.
Whether for business or leisure, the central placement of Hotel Fontan Reforma Centro Historico makes it an ideal choice for travelers seeking to immerse themselves in the bustling life of Mexico City while enjoying the convenience of being close to everything.
Breakfast
The breakfast room, often located on the top floors, provides a pleasant atmosphere with beautiful views over Mexico City, which significantly enhances the morning experience. The breakfast includes a good variety of local Mexican dishes alongside other options, catering to various tastes and dietary preferences, including vegetarians. Highlights such as a made-to-order omelette station and fresh, high-quality ingredients further elevate the breakfast experience.
While the majority of feedback is overwhelmingly positive, a few reviews suggest improvements, such as more international options and better organization during peak times. Despite occasional criticisms about cost and variety, the hotel's breakfast remains a strong point, frequently complimented alongside the hotel's excellent location and service.
Dinner
However, the dining experiences seem to have inconsistencies. Some guests have reported that the food was subpar or flavorless and that the dinner menu lacked options. There have also been mentions of the restaurant and bar being on the pricier side and service speed could use improvement during dinner. Specific incidents included receiving the wrong type of bed and not being provided utensils for take-away orders.
The rooftop terrace receives much admiration for its enchanting ambiance and the excellent service provided by the staff. It is especially noted as a great place to enjoy cocktails during sunset. Despite some negative remarks, the overall positive experiences suggest that the venue's setting and certain dishes can make for a memorable dining experience.
Rooms
However, a significant number of guests reported various issues that detracted from their stay. A recurring complaint was the lack of soundproofing in the rooms, making it difficult to rest due to noise from both the adjacent rooms and external areas, such as the terrace bar and nearby streets. The air conditioning units are frequently mentioned as outdated and inefficient with many guests experiencing insufficient cooling during their stay.
The hotel rooms often require better maintenance with reports of worn-out furniture, malfunctions and unpleasant odors such as sewage. Additionally, some guests found their rooms cramped and inadequate for multiple occupants. There were also concerns about room cleanliness with some guests pointing out dirty floors, stained linens and leftover trash from previous occupants.
Despite these issues, some travelers found the rooms to be well-equipped and sufficient for their stay, especially given the affordable prices. The hotel’s advantageous location on Reforma Avenue adds a redeeming factor for exploring Mexico City's attractions. Nonetheless, for those looking for a quiet, updated and meticulously clean environment, the hotel may need to address these concerns to meet expectations fully.
Beds
Cleanliness
However, there are numerous comments pointing out areas that need improvement. Some guests noted issues such as dirty floors, dusty surfaces, unpleasant odors, mold in the bathrooms and stained linens. Specific complaints include inadequate bathroom cleaning, insufficient hygiene accessories and occasional lapses in housekeeping services. Several reviewers mentioned that while the hotel has a generally clean appearance, the deeper cleaning efforts need to be more thorough to avoid issues like dirty socks from walking on the floor and lingering bad smells.
In terms of staff, there is a mixture of feedback. While many guests found the staff to be friendly and attentive, others experienced less satisfactory service, including long waits to find reservations and inadequate English proficiency at the reception. Despite this, the hotel's adherence to COVID-19 regulations and the presence of drinking water refill stations on each floor were appreciated by patrons.
In summary, while the hotel does a commendable job in providing clean and comfortable accommodations for many guests, there is room for improvement in terms of consistent and thorough housekeeping to meet all visitors' expectations.
Staff
Some guests noted issues such as abruptness at the front desk, unprofessional behavior from certain staff members and occasional lack of proactiveness in addressing room issues. Despite these concerns, the consensus remains that most of the staff are highly professional and dedicated to enhancing the guest experience.
In summary, while there are areas for improvement, the staff at Hotel Fontan Reforma Centro Historico are generally seen as friendly, supportive and committed to providing excellent service, greatly contributing to a positive atmosphere in the hotel.
Wi-Fi
Gym
However, some guests highlighted areas necessitating improvement, such as the need for more equipment variety and addressing maintenance issues like broken windows and light switches. There were also mentions of isolated occurrences where staff promised to address specific problems but did not follow through promptly.
Overall, although the gym is modest in size and equipment variety, it remains perfectly suitable for a straightforward training session, benefiting from the hotel's excellent location and clean, comfortable facilities.
Parking
The parking attendants have been described as very kind and helpful, although there were occasional mentions of insufficient staff support for valet services. There were also reports of the parking process being somewhat complex and not well signposted, leading to confusion about where to leave the car.
Despite these challenges, many guests appreciated the fact that parking is available and that they could leave their car without any problem. Some also noted that there is transportation arranged to and from the airport for a fair price, providing an additional convenience.
However, a few guests found the parking space to be very limited and mentioned that there was no designated car-receiving area, requiring them to leave their car on a nearby street. Some guests expressed frustration over being charged for parking and felt that the parking area was neglected and even eerie.
Overall, while parking is available and sometimes free, the off-site location and occasional delays in valet service seem to be areas for improvement. The kindness of the parking attendants and the availability of taxis and airport transportation, however, were noted positively.
Nightlife
However, the proximity to nightclubs and bars can lead to a significant amount of noise, often extending into the early morning hours. Guests have reported loud music from nearby establishments and events, which can be quite disturbing and may disrupt sleep, even with earplugs. The interior acoustics pose additional challenges, as sounds from neighboring rooms and plumbing can be easily heard. Furthermore, the area around the hotel might not feel entirely safe for walking at night, limiting the desire to explore the surroundings after dark.
Overall, the hotel offers excellent nightlife access and stunning looks from its terrace, making it suitable for those prioritizing vibrant social scenes over quiet relaxation. However, potential guests should be prepared for the accompanying noise and consider whether this aligns with their personal preferences.
4 Star
The service stands out with special mentions of the attentive and friendly staff, as well as the overall customer care and comfort provided. The breakfast receives commendable reviews for its quality and hygiene. The rooms are generally comfortable, though some guests feel they do not fully meet the four-star expectation, suggesting varied room conditions.
Overall, the hotel provides a good value and is highly recommended for those seeking a satisfactory four-star hotel experience with excellent service and a superb location. However, there are occasional concerns regarding room maintenance and facilities that do not always live up to the four-star promise.
Business
Guests have reported a quick check-in and check-out process, which helps streamline the arrival and departure experiences for busy professionals. The hotel appears to be under good financial management, ensuring a stable and reliable service for those conducting business abroad.
Reception staff, while not particularly helpful with tourist information, are adequately supportive for business needs. Carlos and Eduardo, mentioned specifically in the reviews, are noted for providing excellent service, contributing positively to the hotel's business-friendly reputation.
Transport access is another advantage, facilitating easy commutes to downtown and other necessary areas. However, it's worth noting that the WiFi quality might not be up to the required standard for demanding work tasks.
While the terrace service and room service have received poor reviews and there are issues with communication between rooms and reception, the hotel still presents itself as a viable option for business trips, thanks to its strategic location, business amenities and overall price-value balance.
Accessible
The hotel offers accessible rooms and bathrooms, providing a comfortable stay for guests with disabilities. The property features wide corridors and elevators catering to people with reduced mobility, although some guests noted that these elevators are relatively far from the rooms. Additionally, while there are accessible entrances and areas tailored for disabled patrons, not all rooms meet accessibility requests consistently.
Overall, the hotel's combination of strategic location, ease of mobility and attentive service makes it a suitable choice for travelers with accessibility needs, despite a few inconsistencies in room accessibility.
Honeymoon
Yoga
Romantic
The hotel's beautiful design and romantic atmosphere on the terrace, coupled with unbeatable views and its great location, enhance the overall romantic appeal. Conveniently situated near various public transport options, it allows easy exploration of the city's captivating history. Overall, couples loved the stay and found the hotel to be a fitting destination for a romantic getaway.
No, Hotel Fontan Reforma Centro Historico doesn't have any pool.
No, a spa isn't available at Hotel Fontan Reforma Centro Historico.
Yes, Hotel Fontan Reforma Centro Historico welcomes dogs.
No, parking facilities aren't available at Hotel Fontan Reforma Centro Historico.
Yes, Hotel Fontan Reforma Centro Historico has a gym.
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