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Summary of reviewsHotel MX Congreso, conveniently located in Mexico City, stands out for its strategic positioning near major transport hubs like the TAPO terminal and Mexico City Airport, making it a practical choice for both business travelers and those on short stays. The hotel is well-connected through public transportation and is advantageous for guests needing access to downtown areas and specific venues like the Chamber of Deputies. However, the surrounding neighborhood's safety reputation is mixed with some guests advising caution, especially at night.
The rooms at the hotel are spacious and clean, ideal for a comfortable stay with good bedding and daily cleaning service. However, they exhibit some dated features and face issues with ventilation, temperature control and maintenance, including older fixtures and occasional unpleasant smells. Despite these drawbacks, the cleanliness standards in the rooms and throughout the hotel are highly praised, contributing to a welcoming and orderly atmosphere.
Hotel MX Congreso provides a complimentary breakfast that, while abundant and featuring traditional Mexican dishes, receives mixed reviews regarding variety and quality. Service in the dining area is noted for good attention from staff, although some found the environment crowded and lacking efficiency at times.
The staff at Hotel MX Congreso earn commendations for their friendliness, attentiveness and helpfulness, significantly contributing to positive guest experiences despite occasional criticisms regarding check-in processes and reception professionalism.
WiFi service at the hotel is unreliable, posing a challenge for guests needing consistent internet access. Conversely, the hotel offers ample and secure parking options, appreciated for their convenience and added sense of security.
For families, the hotel is a solid choice with its family-friendly atmosphere, clean environment and entertainment options like board games. The beds are generally comfortable and spacious, though some guests found them too firm.
While the hotel provides good value for money with reasonably priced accommodations and decent general facilities, some amenities, particularly breakfast and bathroom features, could benefit from enhancements. Business travelers find the hotel adequate for short stays with accessible transport links, but it may lack comprehensive business amenities to fully meet all needs.
Overall, Hotel MX Congreso presents a budget-friendly option with excellent location benefits, significant cleanliness, friendly staff and comfortable rooms, though mindful travelers should consider potential issues with surrounding safety, room modernity and WiFi connectivity. Show more
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Categories
Hotel with Parking
This hotel is listed as having parking and offers local dishes at its on-site restaurant.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Gym
4-Star Hotel
Room Types
King RoomThis modern-marble décor room features, cable TV, telephone and wooden floor. The bathroom is private and has shower and free toiletries.
Double Room with Two Double BedsThis modern-marble décor room features, cable TV, telephone and wooden floor. The bathroom is private and has shower and free toiletries.
Junior SuiteThis suite features a flat-screen cable TV, a sofa and a working desk. The private bathroom has a spa bath and provides free toiletries. Wi-Fi access and wake up services are available.
Comfort Double RoomProviding free toiletries, this double room includes a private bathroom with a shower. The spacious double room provides a wardrobe, a safe deposit box, parquet floors and a flat-screen TV with cable channels. The unit offers 2 beds.
Superior Queen RoomThis double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Guest Reviews
7.7
Good
Location
Hotel MX Congreso, located in Mexico City, boasts an enviable position for travelers due to its close proximity to major transport hubs such as the TAPO terminal and Mexico City Airport. It's a practical choice for those needing access to these points, as well as the racetrack and the downtown area, making it an ideal hotel for business visits and short stays. The hotel itself is strategically positioned between the airport and the historic center, allowing easy navigation through the metrobus system.
Guests appreciate the convenience of public transportation right at the hotel's doorstep, which facilitates access to various parts of the city. The location is especially advantageous for those attending events at the Chamber of Deputies or needing to be close to the House of Representatives. The hotel also offers good services and clean, spacious rooms with staff that are often commended for their friendliness and helpfulness.
However, the surrounding neighborhood has received mixed reviews. While some describe it as calm and accessible during the day, others have noted that the area appears unsafe, particularly at night and may not be suitable for leisurely walks or tourism. Despite its practical location for reaching the airport and bus terminals quickly, the neighborhood's safety is a concern for some travelers, who have been advised against crossing certain streets for security reasons.
Overall, Hotel MX Congreso offers excellent connectivity and caters well to the needs of travelers seeking proximity to the airport and major transport hubs, balanced with budget-friendly pricing and helpful service. Yet, potential guests should be mindful of the surrounding area's varying safety reputation.
Breakfast
Hotel MX Congreso offers a complimentary breakfast that has left guests with mixed impressions. Many praised the breakfast for being abundant, complete and delicious, noting the variety of traditional Mexican dishes such as scrambled eggs, beans, chilaquiles and more. Some delighted in the substantial and filling nature of the breakfast, often describing it as delicious and very good.
However, several reviews pointed out significant drawbacks. There is a recurring mention of limited variety with some guests finding the breakfast to be repetitive or basic. A few mentioned that the buffet options could be improved in terms of diversity and replenishment. While the breakfast is included, some guests noted that it might not meet everyone's expectations with particular criticisms directed at the quality and presentation of the food.
The serving environment also drew mixed reactions. While some acknowledged the good attention from staff, others found the kitchen team less helpful and pointed out that the dining room was small, leading to waits for a table.
Overall, while the breakfast at Hotel MX Congreso often hit the mark for guests looking for a hearty start to their day, there is room for improvement in variety, quality and service efficiency to ensure a consistently pleasant dining experience.
Rooms
Hotel MX Congreso offers spacious and clean rooms that provide a comfortable stay for guests. Despite being a bit rustic and in need of modernization, the rooms are appreciated for their size with ample space and pleasant bedding. Many guests have noted that the rooms are well-kept and cleaned daily, making them suitable for a restful night before a flight or for a short stay.
However, the hotel faces several challenges, particularly with ventilation and temperature control, as the rooms lack air conditioning and proper heating. The older fixtures and furnishings in the rooms, including worn carpets and outdated décor, indicate a need for renovation. Maintenance issues such as sunken floors, cracked sinks and leaking showers have also been pointed out by some guests.
While the rooms generally tout good water pressure and hot water availability, they suffer from insufficient lighting and a lack of power outlets, which can be inconvenient for modern travelers. Noise from outside can be bothersome due to the location of some rooms and certain rooms have issues with unpleasant smells.
Overall, the spaciousness and cleanliness of the rooms at Hotel MX Congreso make it a comfortable option for budget-conscious travelers, but those seeking modern amenities and updated facilities might need to look elsewhere.
Beds
The beds at Hotel MX Congreso receive mixed reviews from guests. Many travelers appreciated the comfort and spaciousness of the beds, often highlighting them as very comfortable, large and even super soft. Several visitors found the pillows to be comfortable and praised the overall size of their beds. Daily cleaning of the beds received commendations, further enhancing the comfort for some guests.
However, a significant number of reviews indicated issues with bed comfort, noting that the mattresses were often hard and the pillows uncomfortable. Specific comments mentioned the beds feeling like rocks and some guests found the mattresses to be uncomfortably firm. There were isolated reports of bedbugs, which is a concerning detail for potential visitors.
In summary, while many guests found the beds at Hotel MX Congreso to be comfortable and accommodating, a notable number found them too hard or uncomfortable. The overall guest experience regarding bed comfort at this hotel is diverse, reflecting a mix of satisfaction and areas needing improvement.
Cleanliness
Hotel MX Congreso has garnered significant praise for its impressive cleanliness standards. Guests repeatedly emphasized that the rooms are spacious and consistently maintained in a pristine state. The facilities, including the gym and dining areas, were also noted for being clean and well-kept. The hotel's style is described as tidy and inviting, contributing to an overall atmosphere of order and comfort.
The maintenance and cleaning staff received numerous accolades for their attentive and friendly service. Visitors highlighted that these teams ensure everything stays in good condition, making their stay more pleasant. Despite some minor issues, such as occasional bad smells and a few instances of less-than-perfect bathroom cleanliness, the general consensus is that cleanliness at Hotel MX Congreso is excellent.
The dining experience also benefitted from the hotel's rigorous cleaning protocols. Guests mentioned that the restaurant staff maintains a clean environment while offering satisfactory meals that include options like toast, eggs and traditional Mexican dishes like chilaquiles.
In addition to its cleanliness, the hotel's proximity to central places and value for money were highlighted as key advantages. While a few remarks suggested areas for improvement, such as outdated rooms and occasional maintenance issues, the majority of reviews were positive, painting a picture of a hotel that prioritizes guest comfort and hygiene.
Staff
The majority of reviews for the Hotel MX Congreso highlight the kindness, attentiveness and helpfulness of the staff. Guests frequently describe the hotel personnel as friendly, courteous and polite. The attention and service provided by the staff are often praised as excellent with many noting the exceptional service received, particularly from the cleaning and kitchen teams. The reception staff received mixed reviews; while some guests found them to be very helpful and friendly, others felt they were unprofessional and unwelcoming. Complaints about slow check-in processes and unresolved issues were also noted. However, overall, the staff's warmth and willingness to assist were appreciated by many guests, contributing significantly to the positive experiences at the hotel.
Wi-Fi
Hotel MX Congreso offers notable qualities such as an impressive breakfast experience, praised by many guests for adding value to their stay. However, the hotel's WiFi service presents consistent challenges. Throughout the reviews, the primary concern revolves around the WiFi being unreliable, slow and often inaccessible, particularly in the rooms. Guests reported difficulty connecting with the signal frequently dropping or failing to reach beyond the second floor. While there are a few mentions of good and working WiFi, these instances are overshadowed by the predominant issues of poor and unstable connectivity. Given these recurring problems, guests seeking seamless internet access might find the hotel's WiFi service disappointing.
Parking
Hotel MX Congreso offers convenient and free parking options for guests. Many reviews highlight the ample and spacious parking available, often right next to the hotel. The facility includes a private garage with sufficient parking spaces, providing a sense of security often enhanced by the presence of nearby policemen or security personnel. Overall, guests generally appreciate the parking situation, finding it easy to park and access their vehicles during their stay.
Family
Hotel MX Congreso stands out as a good choice for families with children with reviews highlighting its family-friendly atmosphere. Many guests appreciated the available board games, which provided entertainment for their kids. The venue is described as clean and comfortable, often praised for short stays. The views of the nearby park were a particular highlight for children. For those on business trips, the hotel offers excellent lighting for reading.
While it's noted that the hotel may need some maintenance, it remains a solid option for a brief family stay. The large beds and vegetarian breakfast options further add to its appeal. However, there were a few less positive comments including issues with reception and requests for extra toiletries not being fulfilled. Overall, it serves well for families looking for a pleasant and convenient lodging experience.
4 Star
Hotel MX Congreso offers an excellent price-quality ratio, making it a good value for money. Beautiful facilities enhance its overall appeal. However, some areas such as the breakfast and bathroom facilities could be improved. Many guests agree that the hotel’s amenities and accommodations are average and do not entirely meet the expectations of a four-star rating. While the room service and general facilities are also considered average, the reasonable pricing makes it an attractive option for budget-conscious travelers.
Business
Hotel MX Congreso receives praise for its suitability for business travelers and those in transit. The hotel offers comfortable stays for those on short visits, particularly before a flight. Its location is highly convenient, being near the TAPO bus station and subway, which aligns well with various work plans. Guests appreciate the included breakfast, which is served in a clean dining room and find the rooms to be clean, large and well-adapted for working.
The hotel provides amenities such as computers and a printer, which have exceeded expectations and the internet connection is reliable. However, there are notes on the business center being merely a small counter, indicating a more limited capacity for extensive business needs.
While not a luxury establishment, Hotel MX Congreso serves well for overnight stays with family or partners, offering luggage storage and a decent space to rest. The room might benefit from additional amenities like a dedicated chair for working. Overall, it stands out as a good choice for business trips, though some travelers suggest that it may not fully meet all the needs of business guests.
No, Hotel MX congreso doesn't have any pool.
No, a spa isn't available at Hotel MX congreso.
No, Hotel MX congreso doesn't allow dogs.
Yes, parking facilities are available at Hotel MX congreso.