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Summary of reviewsKrystal Urban Aeropuerto Ciudad de Mexico provides a strategically favorable location, ideal for travelers seeking proximity to Mexico City International Airport and major event venues such as Foro Sol and Palacio de los Deportes. Guests appreciate the reliable, complimentary shuttle service and the hotel's closeness to shopping centers and dining options, making it a practical choice despite some traffic-related travel time issues.
The breakfast at the hotel is generally well-received with guests praising its excellent variety, homemade quality and good service. While there are some remarks about pricing and the need for clearer information on breakfast inclusions, the overall impression is positive, contributing to a satisfying stay.
Dinner options receive commendation for their deliciousness and high quality with standout dishes like suprema de pollo, Aztec soup and the KUA burger. Though slightly expensive and with occasional service hiccups, the in-house dining experience is well-regarded and the 24-hour room service adds convenience even with the restaurant's early closure.
Rooms are a highlight, noted for their cleanliness, spaciousness and comfort. Guests enjoy restful sleep thanks to comfortable beds and appreciate the cleanliness of the overall facilities. Minor issues with non-functional appliances and maintenance do not significantly detract from the positive reviews.
The staff's friendliness, professionalism and helpfulness are frequently praised, enhancing the overall guest experience. While some reviews mention occasional negative interactions, the positive aspects, especially courteous service from specific employees, stand out.
The Wi-Fi service receives mixed feedback with some guests finding it excellent and others experiencing slow speeds and intermittent connections, suggesting a need for improvement.
The gym is acknowledged for its well-equipped, though sometimes basic, facilities, meeting travelers' fitness needs adequately. Parking is another positive aspect with guests appreciating the convenience and cleanliness of the free parking area, despite occasional issues with limited space.
Families find the hotel accommodating with spacious, clean rooms and ample amenities, making it a convenient option for those attending nearby events. The beds are particularly noted for their exceptional comfort, contributing significantly to the positive reviews.
Krystal Urban Aeropuerto Ciudad de Mexico is recognized for its superb facilities and excellent value for money, making it a practical and luxurious choice for travelers. Business travelers benefit from the hotel's modern amenities, though the early check-out time and Wi-Fi connectivity issues are minor drawbacks. Overall, the combination of excellent service, convenient location and comfortable accommodations makes this hotel a highly recommended choice for various travelers. Show more
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Categories
Hotel with Parking
This hotel near the airport offers parking facilities for travelers.
Accessible Hotel
Equipped with accessible facilities and services, this hotel aims to provide a convenient and accessible experience for guests.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Gym
Small Hotel
4-Star Hotel
Room Types
Standard King RoomThis stylish, air-conditioned room is decorated with marble touches. It is equipped with cable TV, free Wi-Fi, ironing and coffee-making facilities. The bathroom includes a hairdryer.
This room is non-smoking.
Standard Double RoomThis stylish room is decorated with marble touches and includes a 37-inch flat-screen TV, HSIA access, free Wi-Fi and air conditioning.
There is also a seating area, a safety deposit box and the bathroom includes a hairdryer.
This room is non-smoking.
Junior SuiteFeaturing free toiletries and bathrobes, this suite includes a private bathroom with a hairdryer. The air-conditioned suite features a flat-screen TV with cable channels, a coffee machine, a seating area, a wardrobe as well as city views. The unit has 2 beds.
Guest Reviews
8.7
Very Good
Location
Krystal Urban Aeropuerto Ciudad de Mexico offers a strategically advantageous location, especially for travelers prioritizing proximity to transportation hubs and event venues. The hotel is conveniently situated near the Mexico City International Airport, making it an ideal choice for those with early departures or layovers. Despite mixed opinions on actual distance, the complimentary shuttle service to the airport is frequently praised for its reliability.
Guests appreciate its closeness to significant event sites such as Foro Sol, Autodromo and Palacio de los Deportes, making it a perfect base for attending concerts and sports events. Additionally, the hotel is located near essential amenities, including several shopping centers like Soriana, Walmart and a variety of dining options that guests find particularly convenient.
The surrounding area, though not particularly attractive, provides easy access to large grocery stores and malls, ensuring travelers have everything they need within reach. The location's main advantage is its practicality; however, guests note that traffic can extend travel times, highlighting the importance of planning accordingly. Overall, the hotel's advantageous position near key facilities and transportation options makes it a viable choice for travelers focused on convenience and proximity to the airport.
Breakfast
Guests at 'Krystal Urban Aeropuerto Ciudad de Mexico' have mostly positive things to say about the hotel's breakfast offerings. Many reviews praise the excellent and delicious buffet breakfast, highlighting its variety and tasty options. The included breakfast is often noted for being very good with several guests appreciating the rich and homemade qualities.
The breakfast service receives commendations for its great service and convenience, especially given the hotel's proximity to the airport. Some guests mention that the cost of the breakfast buffet is reasonable, though there are a few remarks indicating that it can be somewhat expensive compared to other hotels.
A few reviews point out that while the breakfast is good, there are some inconsistencies and misunderstandings about what is included with a need for clearer information regarding the type of breakfast provided (continental, American or buffet). There is also a call for more vegetarian options to better cater to diverse dietary preferences.
Despite some minor confusion and the occasional comment about higher prices, the general consensus is that the breakfast offerings at Krystal Urban Aeropuerto Ciudad de Mexico are very satisfying and enhance the overall stay experience.
Dinner
Nestled near the Mexico City airport, Krystal Urban Aeropuerto boasts a restaurant that has garnered mixed but noteworthy feedback from its guests. Many reviews highlight the delightful and sumptuous quality of the dishes offered at dinner with specific praise for the suprema de pollo, Aztec soup, Bolognese pasta and the highly recommended KUA burger. Albeit slightly pricey, the food is often described as "very delicious" and of "high quality", catering to a diverse palate with appealing options like great margaritas.
However, some guests noted that the restaurant service sometimes falls short of expectations, suggesting the staff may benefit from additional training. Additionally, several visitors found the restaurant to be on the expensive side given the quality of the food with some unfortunate instances of food making diners ill or failing to impress with its presentation.
For those dining late, the 10 PM closure may come as a drawback, although the availability of 24-hour room service provides a convenient alternative. Despite some service inconsistencies, the evening meals, particularly when dining in-house, generally receive praise for their exceptional flavor and satisfying experience, making it a decent culinary option for travelers seeking convenience and taste.
Rooms
The guest reviews paint a positive picture of the rooms at the Krystal Urban Aeropuerto Ciudad de Mexico. The consensus highlights the cleanliness and comfort as standout features. Guests consistently noted that the rooms are spacious, clean and modern, providing a comfortable stay. The facilities overall are well-kept and enhance the guest experience with mentions of the rooms being elegant and well-equipped, although some pointed out minor issues like non-functional appliances and occasional maintenance lapses.
Beds were frequently praised for their comfort, contributing to a restful night’s sleep. The space within the rooms is generous, accommodating multiple guests comfortably. While the rooms lacked certain amenities like refrigerators, the overall satisfaction with room size, cleanliness and comfort remained high.
There were a few instances of guests encountering minor inconveniences with room assignments and functional issues, but these did not significantly detract from the overall positive impression. The hotel staff's friendliness and efficient service were additional positives that complemented the quality of the rooms.
In summary, the Krystal Urban Aeropuerto Ciudad de Mexico offers clean, spacious and comfortable rooms that contribute to a pleasant stay with minor areas for improvement not overshadowing the general guest satisfaction.
Beds
Krystal Urban Aeropuerto Ciudad de Mexico stands out for its remarkably comfortable beds, which seem to be a recurring highlight among guest reviews. Many visitors describe the beds using terms like super comfortable, very comfy and cozy, often emphasizing how integral they were to a restful stay. The mattresses and pillows also receive high praise with some mentioning them as dreamy and exceptionally soft. Guests frequently note that the beds are of good quality, clean and large enough to ensure a spotless and comfortable sleep experience. Despite a rare mention of a sinking mattress, it appears that overall bed comfort is maintained to high standards, making this hotel a reliable choice for a good night's rest.
Cleanliness
Krystal Urban Aeropuerto Ciudad de Mexico receives high praise for its cleanliness from multiple guests. The recurring theme across the reviews highlights the cleanliness of both the rooms and facilities. Words like clean, very clean and super clean frequently appear, demonstrating a consistent focus on hygiene and maintenance. The rooms are described as clean, comfortable and free from external noise, providing a restful environment. Several guests also commented on the hotel's adherence to hygiene standards, which is a notable plus.
Cleanliness is complemented by the comfort of the beds and spacious rooms, enhancing the overall guest experience. Guests have also highlighted the well-maintained facilities, despite a few mentioning that some rooms might need renovation. The staff's effort to clean rooms daily is appreciated, adding to the positive impressions of the hotel's sanitation standards.
While there are some critiques about noise and outdated facilities, the majority of the feedback concentrates on the hotel's impressive cleanliness and comfortable accommodations, making it a solid choice for travelers prioritizing these aspects.
Staff
The staff at Krystal Urban Aeropuerto Ciudad de Mexico receives high praise for their friendliness, professionalism and helpfulness. Many guests highlight their consistent kindness and quick service across various areas of the hotel, including the front desk, restaurant and concierge. The restaurant staff, in particular, are noted for their exceptional attention and friendly demeanor.
Several guests appreciate the polite and respectful treatment they receive with many staff members going above and beyond to address the guests' needs and ensure a pleasant stay. Instances of the staff assisting with food orders, providing insightful information and attending to specific requirements are mentioned frequently. The hotel’s transportation service to the airport, although a bit crowded, is also valued and the drivers are described as very kind.
Despite some negative experiences with select reception staff, overall, the feedback highlights a dedication to good service and an attentive, courteous attitude. Specific employees, such as Marisol and Miraslava, are commended for their exceptional care and effort in helping guests. The consistent positive remarks suggest that the staff’s warm and helpful nature significantly enhances the overall experience at the hotel.
Wi-Fi
The Wi-Fi at Krystal Urban Aeropuerto Ciudad de Mexico receives mixed feedback from guests. Many travelers appreciate the fast, stable and excellent Wi-Fi, noting it as a key positive during their stay. However, some guests have encountered issues such as slow speeds, intermittent connections and weak signals, particularly in the rooms. There are a few mentions of the necessity to use personal cellphone data due to unreliable internet service. Overall, while some visitors find the Wi-Fi to be satisfactory and even excellent, others suggest that the hotel could benefit from upgrading its internet service to ensure a consistently reliable experience for all guests.
Gym
Krystal Urban Aeropuerto Ciudad de Mexico boasts a gym that guests frequently describe as well equipped and nice, making it a notable feature of the hotel. Positive mentions highlight the presence of essential fitness equipment, including dumbbell benches and cardio machines. This suggests that while the gym may be considered basic by some, it effectively meets the needs of travelers looking to maintain their fitness routines. However, it's worth noting that the gym was marked as closed in at least one instance, indicating that availability might occasionally be an issue. Overall, the gym at Krystal Urban Aeropuerto Ciudad de Mexico is recognized as a strong point among the hotel's facilities.
Parking
The reviews of Krystal Urban Aeropuerto Ciudad de Mexico highlight several positive aspects regarding the parking facilities at the hotel. Guests appreciate the included and free parking, deeming it convenient and easy to access. The cleanliness of the parking area is also noted favorably. The hotel's location, being close to the airport and providing free hourly transportation, adds to the convenience for travelers. However, one review did mention encountering an issue with limited parking space and an unpleasant interaction with a staff member. Despite this, the overall sentiment about the parking facilities remains positive, making it a beneficial feature for guests with their own cars.
Family
Krystal Urban Aeropuerto Ciudad de Mexico offers a welcoming environment for families, notably highlighted by the comfortable and clean accommodations. The rooms are spacious, providing ample space for both adults and children to relax. Families visiting for events at Foro Sol or Palacio de los Deportes will find this hotel particularly convenient. While there are some minor issues, such as occasional shortages of towels, dining presents no trouble with food stalls available to ensure everyone is satisfied. Despite the rooms occasionally being on different floors, the overall stay remains pleasant and accommodating for family travel.
4 Star
Krystal Urban Aeropuerto Ciudad de México boasts superb facilities that are both spacious and luxurious, making it an excellent choice for travelers. The cleanliness and beauty of the facilities stand out, ensuring a comfortable and pleasant stay. The hotel provides great value for money with many guests noting its good quality-price ratio and excellent comfort.
Convenience is a key highlight, particularly for those needing proximity to the airport, making it a practical and comfortable option for layovers. The service is highly praised with excellent attention and overall quality that exceed expectations. Guests find the hotel highly recommended, appreciating the combination of excellent rooms, facilities and service.
Business
Krystal Urban Aeropuerto Ciudad de Mexico stands out as a luxurious and modern hotel, perfect for business travelers due to its proximity to the airport. The facilities are described as spacious, clean and comfortable, making it an ideal spot for work or a long layover. The business center is equipped for meetings, adding to the convenience for those traveling for business purposes. Service is excellent, particularly the punctual airport-hotel-airport transfer. However, the early check-out time and lack of WiFi service are notable drawbacks for business travelers needing reliable internet connections. Overall, the hotel provides a peaceful and accommodating environment, suited well for short stays and work-related trips.
No, Krystal Urban Aeropuerto Ciudad de Mexico doesn't have any pool.
No, a spa isn't available at Krystal Urban Aeropuerto Ciudad de Mexico.
No, Krystal Urban Aeropuerto Ciudad de Mexico doesn't allow dogs.
Yes, parking facilities are available at Krystal Urban Aeropuerto Ciudad de Mexico.
Yes, Krystal Urban Aeropuerto Ciudad de Mexico has a gym.