Novotel Mexico City Santa Fe
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Summary of reviewsNovotel Mexico City Santa Fe is highly recommended for business travelers and visitors to the Santa Fe area due to its prime location in a safe, corporate-friendly environment. Its close proximity to the Samara shopping center and various restaurants enhances convenience, making it an ideal choice for those seeking easy access to work, dining and leisure options. The hotel's spacious, cozy rooms are praised for their comfort and cleanliness, although occasional issues like hard pillows and inconsistencies with air conditioning have been mentioned.
The breakfast experience is another highlight with guests frequently commending the variety and quality of the buffet, which features a wide selection of international and local specialties. The attentive service from breakfast staff further enriches the dining experience, making it a valued part of the stay, even if it is not always included in the room rate.
Guests appreciate the hotel's overall cleanliness and modern facilities with rooms being well-maintained by a diligent housekeeping team. Although some specific issues like stained carpets and occasional dust have been noted, the general standard of cleanliness remains high. The hotel's friendly and accommodating staff consistently receive high praise, contributing to a welcoming and positive atmosphere.
The pool area is well-liked for its cleanliness and pleasant temperature, though some guests have noted maintenance issues and the pool's small size leading to crowding. While parking services receive mixed reviews with some citing slow valet service and additional costs, the clear nightly parking fee helps set expectations.
Comfortable beds at the hotel are frequently highlighted as exceptional, though feedback on pillows is mixed with some guests finding them too soft or flat. Despite minor drawbacks, the overall comfort, combined with the excellent service and strategic location, makes Novotel Mexico City Santa Fe a standout choice for visitors to the south of CDMX.
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The breakfast experience is another highlight with guests frequently commending the variety and quality of the buffet, which features a wide selection of international and local specialties. The attentive service from breakfast staff further enriches the dining experience, making it a valued part of the stay, even if it is not always included in the room rate.
Guests appreciate the hotel's overall cleanliness and modern facilities with rooms being well-maintained by a diligent housekeeping team. Although some specific issues like stained carpets and occasional dust have been noted, the general standard of cleanliness remains high. The hotel's friendly and accommodating staff consistently receive high praise, contributing to a welcoming and positive atmosphere.
The pool area is well-liked for its cleanliness and pleasant temperature, though some guests have noted maintenance issues and the pool's small size leading to crowding. While parking services receive mixed reviews with some citing slow valet service and additional costs, the clear nightly parking fee helps set expectations.
Comfortable beds at the hotel are frequently highlighted as exceptional, though feedback on pillows is mixed with some guests finding them too soft or flat. Despite minor drawbacks, the overall comfort, combined with the excellent service and strategic location, makes Novotel Mexico City Santa Fe a standout choice for visitors to the south of CDMX.
Dog Friendly Hotel
This hotel allows two pets of any size in designated rooms for no additional fee. Both dogs and cats are welcome.
Hotel with Heated Pool
Likely features a heated pool. Offers modern accommodations and is located in the Santa Fe district.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Novotel Mexico City Santa Fe is a top choice for business travelers and visitors to the Santa Fe area, thanks to its superb location. Positioned in a very safe and corporate-friendly environment, the hotel is just steps away from the Samara shopping center and a variety of restaurants and squares. This makes it highly convenient for guests who need quick access to work and dining options.
The area around the hotel is not only well-maintained but also incredibly comfortable for working from the hotel if needed. Guests have praised the spacious and cozy rooms, ensuring a pleasant stay. Despite a few facilities under repair, cleanliness is consistently maintained to high standards.
While the hotel offers valet parking at $120 per day, it's well-regarded for being pet-friendly with an added benefit of easy trips to the mall right across the street. Many visitors appreciate the proximity to their workplace and find the location perfect for their activities.
With friendly and prompt service from the staff, Novotel Mexico City Santa Fe provides all necessary amenities in a well-located part of the city. The area’s pleasant atmosphere, combined with the hotel's comfort and convenience, makes it a standout choice for those visiting the south of CDMX.
Novotel Mexico City Santa Fe offers a commendable breakfast experience that guests frequently highlight for its variety and quality. The breakfast buffet includes a wide selection of options such as eggs, vegetables, beans, cereals, juices, fruits and yogurt, catering to diverse tastes. Guests appreciate the complete and delicious offerings, often describing the breakfast as abundant and well-presented with both international and local specialties available.
The service provided by the breakfast staff is often praised, adding to the overall positive dining experience. Some guests have mentioned that the breakfast, though not always included in the room rate, adds significant value to their stay with its extensive variety and exceptional taste. However, a few reviews noted that the setup for breakfast at the advertised start time of 6:30 a.m. could be improved for better punctuality.
Overall, the breakfast at Novotel Mexico City Santa Fe receives high marks for its quality, variety and the attentive service of the staff, contributing greatly to the hotel's appeal.
Novotel Mexico City Santa Fe receives praise for its spacious, comfortable and clean rooms, which are often described as matching the online pictures. Guests appreciate the superior quality and amenities of the rooms, noting the comfortable beds and overall coziness. The size of the rooms and bathrooms also receive positive feedback, contributing to an overall sense of comfort. Cleanliness is frequently highlighted with regular cleaning ensuring guest satisfaction.
However, there are a few areas noted for improvement. Some guests mention that the pillows are hard and the air conditioning doesn't always work well. There are remarks about the lack of conditioner and body cream in the bathrooms and a few reports highlight issues like stained carpets, old room appearances and occasional problems with bedding and air conditioning. Despite these minor drawbacks, the general consensus is that the rooms at Novotel Mexico City Santa Fe provide excellent comfort and quality, often outperforming more expensive accommodations in the area.
Novotel Mexico City Santa Fe receives frequent praise for its extremely comfortable beds with multiple guests specifically pointing out the good firmness and overall comfort they experienced during their stay. Comments highlight the pleasure of sleeping in the hotel beds, describing them as highly recommended and expressing satisfaction with how well they slept.
However, not all feedback is positive. Some guests have reported issues with the pillows, noting them to be too soft, causing neck pain and even allergies. The comfort of the pillows appears to be inconsistent with some guests finding them flat and poorly made. There were also remarks about beds lacking sufficient blankets and occasionally encountering cleanliness issues such as dust and dirty mattresses.
In spite of these drawbacks, the comfort of the beds often stands out as a noteworthy aspect of staying at Novotel Mexico City Santa Fe.
Novotel Mexico City Santa Fe offers an overall clean and modern experience, matching the elegance expected from its facilities. Many guests compliment the hotel's cleanliness, noting that the rooms are well-maintained and impeccably cleaned daily by diligent housekeeping staff.
However, some reviews mentioned specific issues such as lint under the bed, dusty rooms and old, stained carpets. Although the general state of the hotel is clean, certain areas, especially the carpets, seem to get attention for looking dirty due to their color, which may give a misleading impression.
On a more positive note, several guests appreciated the friendly and accommodating staff who provided everything needed during their stay. Despite occasional service lapses, the consistent cleanliness and modernity of the hotel remain key highlights.
Overall, while there are minor cleaning details and some aging elements in the rooms, the hotel maintains a generally high standard of cleanliness, making it a dependable choice for travelers.
Guests at Novotel Mexico City Santa Fe consistently praise the hotel staff for their exceptional friendliness and attentiveness. Review after review mentions the excellent treatment and helpfulness exhibited by the staff. Visitors highlight the consistently kind and accommodating nature of the employees, from reception to the restaurant waiters. The quality of service from the staff often exceeds expectations, providing a warm and welcoming atmosphere that leaves a positive impression on guests. Additionally, the hotel's strategic location and the varied and tasty breakfast service are frequently noted as significant advantages. Overall, the standout feature of the hotel appears to be the consistently high level of service and care provided by the staff.
Novotel Mexico City Santa Fe offers a pleasant stay overall; however, guest experiences with the pool are mixed. Many visitors appreciate the pool area, noting its cleanliness and good temperature. The pool is often described as clean, lovely and featuring warm water, making it a nice space to relax. However, concerns such as it being a bit cold in the late afternoon and instances where it was under maintenance or over-chlorinated have been mentioned. Some guests also noted the small size of the pool, leading to crowding issues and it closing early at 7 PM. Regular maintenance issues and cleanliness concerns do arise. Despite these points, the positives highlight the pool as a pleasant and inviting feature of the hotel, complemented by the excellent customer service and quality bedding provided by Novotel.
The parking situation at Novotel Mexico City Santa Fe has mixed reviews from guests. Many guests noted that parking and valet services are charged separately, which can be an added expense. The valet service, although mandatory, was described as slow by some and not particularly friendly. There were instances where self-parking was preferred, but not always an option. One particular guest experienced a significant inconvenience when their car was blocked in by another vehicle because they chose not to use the valet service. There were also complaints about service-related issues with invoicing and overcharging. Despite these challenges, the nightly parking fee of $100 MXN provides a clear cost expectation for those planning to park their vehicles at the hotel.
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Location
The area around the hotel is not only well-maintained but also incredibly comfortable for working from the hotel if needed. Guests have praised the spacious and cozy rooms, ensuring a pleasant stay. Despite a few facilities under repair, cleanliness is consistently maintained to high standards.
While the hotel offers valet parking at $120 per day, it's well-regarded for being pet-friendly with an added benefit of easy trips to the mall right across the street. Many visitors appreciate the proximity to their workplace and find the location perfect for their activities.
With friendly and prompt service from the staff, Novotel Mexico City Santa Fe provides all necessary amenities in a well-located part of the city. The area’s pleasant atmosphere, combined with the hotel's comfort and convenience, makes it a standout choice for those visiting the south of CDMX.
Breakfast
The service provided by the breakfast staff is often praised, adding to the overall positive dining experience. Some guests have mentioned that the breakfast, though not always included in the room rate, adds significant value to their stay with its extensive variety and exceptional taste. However, a few reviews noted that the setup for breakfast at the advertised start time of 6:30 a.m. could be improved for better punctuality.
Overall, the breakfast at Novotel Mexico City Santa Fe receives high marks for its quality, variety and the attentive service of the staff, contributing greatly to the hotel's appeal.
Rooms
However, there are a few areas noted for improvement. Some guests mention that the pillows are hard and the air conditioning doesn't always work well. There are remarks about the lack of conditioner and body cream in the bathrooms and a few reports highlight issues like stained carpets, old room appearances and occasional problems with bedding and air conditioning. Despite these minor drawbacks, the general consensus is that the rooms at Novotel Mexico City Santa Fe provide excellent comfort and quality, often outperforming more expensive accommodations in the area.
Beds
However, not all feedback is positive. Some guests have reported issues with the pillows, noting them to be too soft, causing neck pain and even allergies. The comfort of the pillows appears to be inconsistent with some guests finding them flat and poorly made. There were also remarks about beds lacking sufficient blankets and occasionally encountering cleanliness issues such as dust and dirty mattresses.
In spite of these drawbacks, the comfort of the beds often stands out as a noteworthy aspect of staying at Novotel Mexico City Santa Fe.
Cleanliness
However, some reviews mentioned specific issues such as lint under the bed, dusty rooms and old, stained carpets. Although the general state of the hotel is clean, certain areas, especially the carpets, seem to get attention for looking dirty due to their color, which may give a misleading impression.
On a more positive note, several guests appreciated the friendly and accommodating staff who provided everything needed during their stay. Despite occasional service lapses, the consistent cleanliness and modernity of the hotel remain key highlights.
Overall, while there are minor cleaning details and some aging elements in the rooms, the hotel maintains a generally high standard of cleanliness, making it a dependable choice for travelers.
Staff
Pool
Parking
Yes, Novotel Mexico City Santa Fe has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Novotel Mexico City Santa Fe.
Yes, Novotel Mexico City Santa Fe welcomes dogs.
Yes, parking facilities are available at Novotel Mexico City Santa Fe.
Yes, Novotel Mexico City Santa Fe has a gym.
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