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Summary of reviewsсемеен ХОТЕЛ РОМАНТИКА enjoys a serene and picturesque location set amidst lush forest, providing an ideal serene retreat for those looking to escape city life. Nestled in a green park near Haskovo, it boasts practical proximity to major highways, presenting a convenient stop for travelers heading to Greece. This family-friendly hotel offers a variety of amenities, including nature trails, tennis courts and a swimming pool, appealing to those who appreciate an eco-friendly and peaceful getaway.
The breakfast offerings at the hotel receive mixed feedback. Many guests delight in the tasty traditional Bulgarian food, particularly the strawberry jam, which stands out as a highlight. However, some have experienced disappointments such as having to pay separately for breakfast, limited menu options and occasional issues with the quality of certain items like expired jam.
When it comes to the rooms, reviews are polarized. While many guests laud the rooms' cleanliness, spaciousness and comfort, indicating well-equipped accommodations with amenities such as TVs, refrigerators and air conditioning, there are notable concerns. Some guests report small and awkward layouts, poor lighting and practical inconveniences like noisy water pipes and a lack of electrical plugs. Maintenance issues such as broken locks and an overall outdated feel in certain areas have also been highlighted.
Cleanliness at the hotel is another area of mixed reviews. Some guests commend the hotel for being clean and cozy with fresh towels and bedding, while others raise concerns about dirty carpets, dusty corners, insects and an unpleasant "old" smell in some rooms. Bathrooms, in particular, seem to need attention with reports of defective sinks and difficult-to-use showers.
The staff at семеен ХОТЕЛ РОМАНТИКА receive consistently high marks for their friendliness and helpfulness. Guests praise their politeness and responsiveness, which greatly contribute to a welcoming atmosphere. Despite some language barriers, the staff make efforts to communicate effectively and ensure guests' needs are met.
Overall, семеен ХОТЕЛ РОМАНТИКА offers a tranquil, nature-centric escape with noteworthy hospitality, though there is room for improvement in certain amenities and maintenance to enhance the guest experience further.
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